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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
Recent Question:
How do I get videos off My phone and onto my computer -it only seems to take the photos
Recent Question:
How do I get a full user menu for Galaxy S4mini?
Recent Question:
how do I remove the Weather information from my screen
Recent Question:
how do I change call sounds?
Questions with Most Recent Answers
Question:
How do I add a picture to my contacts
Question:
Does the Galaxy Xcover2 have a space for an SD card?
Question:
when is 4.2.3 available for s4 mini
Question:
will there be a kitkat update
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my s4 updated to 4.4.2 but emails no longer sync. Please help

Customer Questions & Answers for
Galaxy S

Samsung GALAXY S
Customer Questions & Answers:
149 Questions
 | 
43 Answers
Overall Rating:
3.527 out of 5
3.5
out of
5
(55 Reviews)55

Questions & Answers for samsung Galaxy S

Question

where is the sim card located on the galaxy s phone?

asked 2 years, 10 months ago
jrrl
on Galaxy S
-2points
0out of 2found this question helpful.
2 answers
Answers
answer 1
my mobile Samsung galaxy s GT-19000, but its camera result not bright fade not bright who to resolve this
answered 1 month, 3 weeks ago
mnyasin
+1point
1out of 1found this answer helpful.
answer 2
If you take the back off of the phone you'll see it's just above the battery.
answered 2 years, 9 months ago
Kenny
Manchester
+2points
3out of 4found this answer helpful.
Question

Voice mail set up for Samsung galaxy s2 it just goes through to the previous owner please help

How to set up voice mail. And to personalize my phone with my own name and remove previous owners mame
asked 2 years, 7 months ago
Yvonne
Birmingham
on Galaxy S
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We would suggest performing a factory data reset on the device: Applications - Settings - Privacy - Factory data reset. You will then be able to setup the phone with your information.
answered 2 years, 7 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

red triangle keeps cumin on screen

it then says android and the phone stops working
asked 2 years, 5 months ago
leeds
yeadon
on Galaxy S
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Could be a rouge application. Can you please back up all data and perform a reset on the item.

Applications - Settings - Privacy - Factory data reset.

Hope this works for you. Any further problems, please contact our team who will be more than happy to assist - 0330 726 7864.
answered 2 years, 5 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

Does this phone support PBAP?

asked 2 years, 4 months ago
Bert
on Galaxy S
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Bert.
We can confirm that this device is indeed support the PBAP protocal.
answered 2 years, 3 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

I cant see print option in phone and how to transfer data from i phone

Cant see print options n transfer data
asked 1 year, 4 months ago
Nargis
Tw80ay
on Galaxy S
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Nargis,

You can transfer data through Samsung KIES and for printing you would use Samsung mobile print app.

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my spartpack is not working i keep getting the message processcom.touchsoft.smartpack.en.galaxys (force close) when i try to use facebook, twitter etc

asked 11 months ago
sue16
on Galaxy S
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

Your phone may need a factory reset as this could be a firmware glitch. Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Micro sdhc?

Can i use micro sdhc in the galaxy? or just micro sd?
asked 3 years, 4 months ago
iael18
Scotland
on Galaxy S
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Hi,
Yes you can, SDHC is always better! Best try Class 10! I have Micro SDHC 16GB class 10, no problems with it!
answered 3 years, 4 months ago
bogiboss
0points
0out of 0found this answer helpful.
Question

can i use a stylus pen on my Galaxy s2 instead of my finger

asked 2 years, 7 months ago
mapmanning
london
on Galaxy S
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

With the technology the screen uses, you must make direct contact with your finger-a stylus will not work.
answered 2 years, 7 months ago
Samsung Customer Support
0points
1out of 2found this answer helpful.
Question

how do i download the android market app if i can't get onto the android market without the app?

asked 3 years ago
Mull
GB
on Galaxy S
-3points
1out of 5found this question helpful.
1 answer
Answers
answer 1
Hi, this application comes standard with all European models of this, as it is an android phone. If, from the home screen, you select ''Applications'' then ''Market'' you will get on to the android market.
answered 2 years, 11 months ago
Samsung customer service
-1point
0out of 1found this answer helpful.
Question

My phone is locked due to too many password swipe attempts

I can not access my google account as it does not appear to have been registered to the phone how can i unlock my phone.
asked 2 years, 8 months ago
Deana
Chester
on Galaxy S
+3points
3out of 3found this question helpful.
1 answer
Answers
answer 1
Sorry to hear that, you will need to recovery your account from Google. Please visit the Googlemail site and follow the links to recover your account.
answered 2 years, 8 months ago
Samsung Service
+1point
2out of 3found this answer helpful.
Question

Can you still add phone numbers to reject list ?

Does it still have the function to block unknown and un wanted callers as i find this very helpful
asked 3 years, 1 month ago
pjkj
liverpool
on Galaxy S
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Hi, The Samsung Galaxy S does come with the feature to block numbers.
answered 3 years ago
Samsung customer service
-1point
0out of 1found this answer helpful.
Question

My phone is showing a missed call with a symbol on the right hand side of the log showing a telephone with a head in a square. What is this?

asked 2 years, 7 months ago
LoobyLoo70
England
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We are unsure what this symbol would be, it is most probably associated with one of your installed programs. We would suggest searching online for "Android icons" to see if you can find the symbol and its meaning.
answered 2 years, 6 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

When will Android 4.0 be available for my Samsung Galaxy s?

asked 2 years, 7 months ago
DAVEYW
UK
on Galaxy S
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Currently there are no plans to upgrade this device to Android 4.0, this is due to hardware limitations. For the latest information on compatible devices, please keep checking the news feed on our website: www.samsung.com/uk/news
answered 2 years, 6 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

why can I not download BBC Iplayer or ITV Iplayer

Whenever I try to download the BBC Iplayer or ITV Iplayer I get "your phone is not compitable
asked 2 years, 6 months ago
vickyf
Oxfordshire
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
These applications are provided by the companies in question, we would kindly ask that you direct this question to each of them to see if this application is available.
answered 2 years, 6 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

frozen screen

Hi,

I was updating my Galaxy S GT I9000 with the current firmware and on reboot the screen has frozen to the black background with 'Galaxy S GT-I9000 Samsung' in white text.

I have removed and reinserted the battery but the screen remains the same, I also tried holding the power button and that doesn't work either. Please help!
asked 2 years, 6 months ago
Nemo
on Galaxy S
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Can you please connect the device back up to our Samsung KIES software and go to Tools - Emergency firmware recovery and follow the onscreen instructions.
If you are still having problems, please contact our support team who will try their best to assist you. 0330 726 7864
answered 2 years, 6 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

How can I transfer my text messages to my laptop for storage?

I think I can get an app to send one at a time by e-mail, but I want to transfer them all on to the laptop. This was easy with my N95 but the Samsung Kies thing has no mention of e-mails,only music and pictures. Fine, but I want to move my text messages as well. Is there a way? This is my only problem with and criticism of this great phone.
asked 3 years, 1 month ago
Neil
on Galaxy S
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Neil, Unfortunately Samsung Kies does not have a SMS backup feature and this is just a limitation of the software.
answered 3 years ago
Samsung customer service
+1point
1out of 1found this answer helpful.
Question

How do you get photos and videos loaded off a samsung galaxy s 19000 onto a pc. I have the lead but it doesn't recognise the device

asked 2 years, 5 months ago
Kirsty
South Elmsall
on Galaxy S
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Kirsty, to allow your phone to communicate with your PC you will need to install the correct drivers, please download and install our Samsung KIES software: www.samsung.com/uk/kies

Once installed, open KIES and connect your phone with the screen unlocked, you will now be able to transfer files between your PC and phone.

If you require any further assistance, please let us know.
answered 2 years, 5 months ago
Samsung Service
-1point
1out of 3found this answer helpful.
Question

why cant I send or receive multi-media messages

asked 2 years, 5 months ago
jeffers564
home
on Galaxy S
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Jeffers.

In order to send and receive multi-media messages, your phone must have the correct settings from your network provider.

We would kindly ask that you contact your network provider who will be able to push these to your device.
answered 2 years, 5 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

how do i upgrade the android market

asked 2 years, 6 months ago
mike
on Galaxy S
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mike, when Android Marketplace is opened a pop up should appear asking you to agree to a set of terms and conditions, the Market will then be renamed as Google Play. If this has not happened for you, we would advise contacting Google support who will try to assist you further.
answered 2 years, 6 months ago
Samsung Service
-2points
1out of 4found this answer helpful.
Question

Where can I get the original Samsung gingerbread 2.3.3 software for the Galaxy S?

Need to put my phone back to its original configuration and want to know where I can find the original Android software that came with the phone since upgrading to 2.3.5/2.3.6 gives me the com.android.phone error every so often. This renders the phone dead and then recovers, but it's getting annoying now and I don't think it used to do this on 2.3.3. Many thanks.
asked 2 years, 7 months ago
millanaise
London, England
on Galaxy S
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
We are sorry to hear of the problems you are having with this device. All firmware released via our Samsung KIES software is fully tested and should not cause issues like this. We would recommend you perform a factory data reset on the device, which will hopefully resolve the issue. Please back up all data and do the following: Applications - Settings - Privacy - Factory Data Reset. If this fails one of our service centres will be able to re-flash an older firmware version, just visit them with your receipt and ID. Details of your nearest service centre can be found here: http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION Please note a charge may apply if the device is out of warranty.
answered 2 years, 7 months ago
Samsung Service
-2points
0out of 2found this answer helpful.
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