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I typed in my email and password but then it said "you must be online the first time to complete your account setup" What does that mean
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Customer Questions & Answers for
samsung 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC

Combine the portability of a tablet with all the productivity of a PC. The Samsung ATIV Tab 3 features revolutionary convertible design, so you can use it as a tab or connect a Bluetooth keyboard and use the embedded S Pen to be creative and do so much more. Microsoft Office 2013 is preinstalled, so you have everything you need to work on the go, and thanks to Samsung Sidesync, you can easily and wirelessly connect to all your Samsung Galaxy devices.
Customer Questions & Answers:
34 Questions
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36 Answers
Overall Rating:
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Questions & Answers for samsung 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC

Question

should the new s note sw windows desktop program work

I have installed the new snote desktop app and it crashes every time i try to open it.
asked 2 weeks, 6 days ago
gungo
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi Gungo,

Have you tried updating the firmware on your tablet? Please check out this link to download a software update http://www.samsung.com/uk/support/model/XE300TZC-K01UK. Hope this helps.
answered 2 weeks ago
Samsung E-Support
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Question

I am unable to connect my Galaxy Note 3 to my Ativ 3 using Bluetooth

The pairing starts but doesnt seem to complete and the device is listed as not connected.I have tried to initiate the paring from both the Note 3 and and the Ativ 3 but neither works.
I have other Bluetooth devices that are able to connect and remain connected
asked 2 weeks, 6 days ago
tyenet
Brighton, UK
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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Question

Does this open .exe files?

Say if I was to download a program will this open the exe file like a window pc would do?.
asked 5 months ago
xxn3bul4xx
Uk
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi,

Due to the nature of your enquiry, we recommend you contact a member of our IT department who will be able to assist you further.

Thanks
answered 5 months ago
Samsung E-Support
0points
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Question

At the announce there was a model with sim card slot. When wil this model be available ?

asked 5 months, 3 weeks ago
Wilby
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi Wilby,

Regarding your query, please be advised that there is currently no official release date for this product within the UK.

As always you can register online at our Samsung UK website to receive up to date news on all our upcoming products and services.

You can stay up to date with the latest Samsung news on our official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (Twitter.com/SamsungUK).

Thanks.
answered 5 months, 2 weeks ago
Samsung E-Support
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Question

hi have samsung tab 3 10.1 looking for keyboad

Hi have a samsung tab 3 10.1 looking for keyboard where can I get one that's not going to break the bank. Thanks
asked 5 months, 4 weeks ago
helen
Manchester United Kingdom
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi,

Please check with our recommended third party retailers under the support tab on our website.

Alternatively, you can search for Samsung accessories and spare parts at 4mysamsung.co.uk.

Thanks
answered 5 months, 3 weeks ago
Samsung E-Support
-1point
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Question

Is this an android device?

asked 6 months ago
Carolannb81
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi,

This product runs on the operating system Windows 8.

Thanks.
answered 6 months ago
Samsung E-Support
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Question

where to buy AA-BK1NWBW bluetooth keyboard for ATIV Tab 3 in the UK?

asked 6 months ago
vonavia
London
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi,

For all accessories visit our website www.4mysamsung.co.uk.

Thanks.
answered 6 months ago
Samsung E-Support
-1point
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Question

Do all the of these tablet's have bluetooth?

My ATIV tab 3 does not automatically pair with bluetooth devices nor is there an option in the settings to turn bluetooth on/off.
asked 6 months ago
kymc
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi,

This tablet does support a Bluetooth connection.

You can find instructions on pairing the device with another Bluetooth device please see page 66 on your user manual.

You can find the link to the E-Manual for this product provided:

http://downloadcenter.samsung.com/c...

Thanks
answered 6 months ago
Samsung E-Support
0points
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Question

Mt Spen stopped working.

I tried replacing the top with no success..
Any idea why?? Or what should I do?
asked 6 months ago
t_nof
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi,

Due to the nature of the troubleshooting involved in resolving this issue for you we recommend you contact a member of our IT technical support team on 0330 726 7864.

Thanks
answered 6 months ago
Samsung E-Support
0points
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Question

Which type of micro sd card can I use in my Galaxy Tab 3 10.1?

Can I use a 64GB sdxc or hc card, or does it have be just sd?
asked 6 months ago
J Renny
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi,

This device is compatible with any Micro SD card of any size.

Thanks
answered 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

May I connect the internet cable directly on the tablet

asked 6 months ago
surenova
33064
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi,

No, there is no way of inputting the internet cable directly in to the tablet.

You can only connect to the internet via the Wi-Fi.

Thanks
answered 6 months ago
Samsung E-Support
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Question

Bluetooth Keyboard Cover - which one?

Please confirm the actual part number for a UK layout keyboard cover. The AA-BK1NWBW/UK seems to be the number quoted but is unavailable at all retailers. When will a compatible keyboard cover be available?
asked 7 months ago
paula
Slough
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
-1point
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answer 1
Hi Paula,

For all Samsung accessories please visit http://store.samsung.com/uk

Thanks.
answered 7 months ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

Can it be added to a windows domain?

Currently looking at these for work, I know there are some versions of windows 8 like RT that can't be added to a windows domain. Is this the full version of windows 8 and does it work well on a domain? Also does the touchscreen work during boot, so encryption could be added?
asked 7 months ago
Stew
UK
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi Stew,

Due to the nature of your query we recommend you contact our IT support team on 0330 726 7864 who can assist you further.

Thanks.
answered 7 months ago
Samsung E-Support
0points
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Question

Why is the Keyboard not included as standard

As above why is it necessary for people in Ireland / UK to purchase the keyboard when it is available as standard in the US? It's extremely annoying and is putting me off buying this
asked 7 months ago
Richie
Ireland
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi Richie,

As stated on our website the keyboard is sold separately as it is an accessory for the Tab.

It by be sold as a package deal within the US from the retailer.

Thanks.
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Internet Access

I really can't get this, does this connect to the internet? If so how? And where is the cost located? I need this information very quickly as I have a company scheme and I have to make the decision between this and and an i-Pad 4 Air (not my preferred choice) very soon.
asked 8 months ago
v.scholey
Wales
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi,

This device connect to the internet via Wi-Fi.

You can find retailers and their prices for this product by going to www.samsung.com/uk searching for this product and then clicking the link for where to buy.

Thanks.
answered 8 months ago
Samsung E-Support
0points
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Question

I have the Samsung Ativ Tab 10.1 and I need a case for it do you have any?

I have looked everywhere for a case and still have not found the right size.. do you have one?
asked 8 months ago
Andrea
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi Andrea,

You can buy them here.

http://store.samsung.com/uk/pc-tabl...

Thanks
answered 8 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

Where can i get the keyboard for my Samsung ATIV Tab 3

Where can i buy the keyboard for my Samsung ATIV Tab 3.
asked 9 months ago
Darren
London - East Midlands
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
-1point
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answer 1
Hi Darren,

You can get this at

http://store.samsung.com/uk

Thanks.
answered 9 months ago
Samsung E-Support
-7points
0out of 7found this answer helpful.
Question

The latest GPS driver will not instal

The latest GPS driver in the Samsung SW update app will not instal. It continually fails with an Error -10 code. Device is an ativ 3 model XE300TZC-K01UK running Windows 8.1
asked 7 months ago
Anonymous
UK
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Hi,

Due to the nature of your query we will need to go through a few troubleshooting steps with you, please call our technical support team on 0330 726 7864 who can talk you through this.

Thanks.
answered 7 months ago
Samsung E-Support
-7points
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Question

does the ativ tab 3 have 3G connectivity?

asked 9 months ago
Jools t
uk
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
+1point
1out of 1found this question helpful.
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answer 1
Hi Jools T,

No, the Ativ Tab 3 does not have 3G connectivity.

Thanks.
answered 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Are any efforts being made to have the keyboard cover for the ativ tab 3 to be released in the UK?

it has been a long wait already
asked 9 months ago
ativuser
on 10.1" ATIV Tab 3 (White) S Pen 64GB XE300TZC
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answer 1
Ativuser,

Please contact our sales team on 0330 726 7467 who will be more than happy to help you with this query.

Thanks.
answered 9 months ago
Samsung E-Support
-3points
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