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Most Recent Questions
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Customer Questions & Answers for
samsung 55" F8000 Series 8 Smart 3D Full HD LED TV

With the elegant Samsung F8000 Series 8 LED TV, it’s like you’re experiencing TV for the first time. You can explore online content and get personal viewing recommendations†. With Samsung’s Smart Interaction, you can change channels and more using simple voice and gesture commands. Twin Tuner TV technology also allows you to watch one channel on your TV while somebody else watches another on a different device. And with Smart Evolution*, you can renew your F8000 with the latest technology to get the best performance, content and features and ensure your TV remains cutting-edge.
Customer Questions & Answers:
84 Questions
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75 Answers
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Questions & Answers for samsung 55" F8000 Series 8 Smart 3D Full HD LED TV

Question

how long is the power cable on the UE55F8000 model

Want to wall mount and need to position sockets etc before purchasing TV
asked 9 months ago
elric12
bristol uk
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

The power cable for this TV measures approximately 1.5 meters in length.

Thanks
answered 9 months ago
Samsung E-Support
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Question

Is there an adjustable wall mount for this TV?

I currently have a Samsung hanging on what I can only describe as a zig zag wall mount stand. I can move the TV around to change angle and have it floating in the corner. Does one exist for this TV?
asked 10 months ago
Plantie
Reading
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

The only wall mount we can recommend to you is a Samsung mini wall mount, model number WMN350, you can view this wall mount on the following link:

http://www.samsung.com/uk/consumer/...

There may be alternative, third party retailers who may offer wall mounts suitable for your needs, however we cannot comment nor give advice regarding this.

Thanks
answered 9 months ago
Samsung E-Support
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Question

What is the distance between the upper wall mount bolt holes?

I have the Samsung Mini Wall mount kit and need to know if the 46" TV and 55" TV wall mount holes are the same distance apart.
asked 10 months ago
Charles
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Charles,

Unfortunately, we do not have that specific information.

However, we can confirm that the same Samsung wall mount WMN350M can be used with both of these TVs.

Thanks
answered 9 months ago
Samsung E-Support
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Question

what is face detection mode?

asked 10 months ago
Domala
kenya
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Domala,

Here at Samsung UK we can only deal with UK products.

Please get in touch with Samsung in your region where they will be able to assist you with this.

You can find contact details on their website,

http://www.samsung.com/africa_en/#l...

Thanks
answered 9 months ago
Samsung E-Support
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Question

Why is my 3D TV flickering?

I've bought Samsung 3D TV UE55F8000 3 months ago. Suddenly it has started flickering in a 3D mode. It looks like a line about 8 inch in a middle of the tv, which is flickering like a strobe light. Only in the 3D mode. And i can see flickering with or without 3D glasses. I've tried reseting picture settings, even tried reseting the TV completely, changing the batteries in the 3D glasses. Nothing helps. What could be the problem?
Video Question:
(click to see the video)
asked 10 months ago
Daria
London
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Daria,

We recommend that you call our AV support team on 0330 726 7864 as we will need to troubleshoot this issue with you.

Thanks.
answered 10 months ago
Samsung E-Support
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Question

I am looking to buy the F8000 but have also seen a D8000, whats the difference?

asked 10 months ago
Harish
Northampton
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Harish,

There are a few differences between these two TV’s, the main being that the F8000 has a camera built in whereas the D8000 does not. This means the F8000 includes features such as motion control and face recognition.

To view full specifications on both of these TV’s please visit our website and select ‘Tech Specs’

Please note the 55” D8000 TV is no longer available for purchase from the Samsung website.

Thanks
answered 10 months ago
Samsung E-Support
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Question

How do I write on a USB stick from the tv program ?

asked 10 months ago
Hlnmarg
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

A USB memory pen will not be able to save the TV programme in the correct format.

In order to save it correctly we recommend using a External Hard Drive.

Thanks.
answered 10 months ago
Samsung E-Support
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Question

Wireless Soundbar

Hello there,

I'm looking to attach a wireless soundbar to the UE55F8000 - is this possible as I can't see that the TV has Bluetooth.

Thanks
asked 10 months ago
Simon
bristol
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Simon,

This TV does not have Bluetooth, therefore it cannot connect wirelessly to a sound bar.

Thanks.
answered 10 months ago
Samsung E-Support
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Question

Can I use polish Apps on this TV?

I recently bought this TV and wonder if I can use polish Apps in the UK? I am coming from Poland and would welcome the ability to use polish apps.
asked 10 months ago
ewelina
Nottinghamshire
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

We cannot confirm whether these apps will be available within the UK.

All apps are developed and maintained by their developers, therefore it is their choice whether they are available within the UK or not.

Thanks.
answered 10 months ago
Samsung E-Support
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Question

Does the tv and the s recommendation work in other continents like africa

asked 11 months ago
Tecnomaster
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

Unless the TV is bought in the region that is going to be useed in we cannot guarantee that it will work.

Thanks.
answered 11 months ago
Samsung E-Support
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Question

Why does the 'On TV' function not work, and why is it 'grayed out' in the menu?

I have BT Vision connected via HDMI, and an antenna connection too. While I can watch TV through Freeview, I have heard about the TV's ability to recommend TV shows. However, the 'On TV' function doesn't appear on my Smart Hub menu, and when I go to the 'Smart Hub' section of the Menu, it is grayed out.

Any thoughts on how to get it working?
asked 11 months ago
This_guy
London
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

To set up your 'On TV', please go to; menu>smart features>on tv settings and follow the set up from there.

Thanks
answered 11 months ago
Samsung E-Support
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Question

On screen error message when using external speak (Sonos Playbar)

I have a 55F8000, a Sky+ digital box and a Sonos Playbar.

I connect the TV optical out to the playbar, choose external speaker on the TV and use my SKY+ remote to operate the TV, Sky+ box and Sonos Playbar.

When I change the volume I get the error message "Your TV is set to use external speakers. Adjust the volume on the connected speakers directly" This has to be acknowledged with the Samsung supplied remote to remove it from the screen. This error message appears EVERY time you press up or down on the volumen control.

I read on another post that I needed to update my TV software. I have done that.

Previously I had exactly the same setup but the TV was a Samsung 40C5800 and there was NO error message so I am putting this down to being some issue with the TV? Sonos have confirmed that this is not an error with their Playbar.

Can you please offer some guidance as to how to remove this problem?

Kind regards
asked 11 months ago
Anonymous
UK
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi

Pressing TV and Select on your Sky remote will remove this message. I would suggest using your TV speakers in conjunction to your soundbar to avoid this.

Thanks.
answered 11 months ago
Samsung E-Support
-2points
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Question

my tv do not switch on....the red light is flashing but I can switch on

asked 11 months ago
Anonymous
wandsworth
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

You will need to contact our AV prestige support team to arrange for an engineer to repair your TV.

Thanks
answered 11 months ago
Samsung E-Support
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Question

Does the F8000 support the Samsung 1TB M3 Portable 2.5" USB 3.0 without separate power supply?

Does the F8000 support the Samsung 1TB M3 Portable 2.5" USB 3.0 hard disk for recording without separate power supply?
asked 1 year ago
Anonymous
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Christine,

This TV will only support USB 2.0.

Thanks.
answered 1 year ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

How to connect my amplifier to the tv

asked 1 year ago
Docx Werner
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

What sort of connections does your amplifier have. Please call our AV support line on 03307267864 for support with this.

Thanks.
answered 1 year ago
Samsung E-Support
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Question

Can I stream wireless to my TV from my laptop

How do I stream from my Laptop to my TV?
asked 1 year, 1 month ago
Anonymous
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Mark,

Of course you can, download Samsung link at http://link.samsung.com and this will allow you to stream media to your TV via your home network.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
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Question

All my apps seem to be working, except the Internet Browser which fails to load and leaves me with a blank screen. Can anyone help?

My Samsung (UE55F8500ST) is connected to the internet, and the check confirms this.
asked 1 year, 1 month ago
Anonymous
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

Please contact out AV support team on local rate 03307267864 for full troubleshooting on this issue as there may be many variables affecting your browser.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
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Question

Screen Mirroring not working...

I have the 55" version of this model. I have never managed to get Screen Mirroring to work. I have an S4. I turn screen mirroring on on the TV, and then turn on screen mirroring on the phone. However it just says "No Devices Found" It IS on the same wireless network. I have tried it via the "Samsung Link" App, but again that doesn't work. The only thing I can get to work is file sharing, but thats not screen mirroring. My TV has the latest software update.
asked 1 year, 1 month ago
Jon D
London
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Jon,

Screen mirroring is accessed by pressing source on your TV remote and selecting screen mirroring from the top bar and pressing enter. On your phone drag down your notifications bar and scroll across to screen mirroring and select it. This will scan for your TV and select your TV from the list and they will automatically connect. No other settings are required.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
-1point
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Question

source input on start up

F8000 connected to denon amp, on start up amp auto switches to tv (hub) via arc on hdmi 3 and requires manually cycling through the sources to detect the sky input. Any way to change this setting so it auto defaults to sky input on the amp? Possibly a question for denon but worth a shout here.
asked 1 year, 2 months ago
price alex
wolverhampton
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Alex,

The TV will automatically default to the first available source when it is turned on.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
-2points
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Question

can you get the nx1000 camera to connect wireless to the 8 series tv?

Looking to connect my nx1000 samsung camera to my 8 series smart tv without the use of cables using the wifi on the camera.
asked 1 year, 2 months ago
Anonymous
fife
on 55" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Paul,

As far as I can see the camera has Wi-Fi but not Wi-Fi Direct. This would mean you will have to use a cable to connect this to your TV.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
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