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Most Recent Questions
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Customer Questions & Answers for
samsung 46" F8000 Series 8 Smart 3D Full HD LED TV

With the elegant Samsung F8000 Series 8 LED TV, it’s like you’re experiencing TV for the first time. You can explore online content and get personal viewing recommendations†. With Samsung’s Smart Interaction, you can change channels and more using simple voice and gesture commands. Twin Tuner TV technology also allows you to watch one channel on your TV while somebody else watches another on a different device. And with Smart Evolution*, you can renew your F8000 with the latest technology to get the best performance, content and features and ensure your TV remains cutting-edge.
Customer Questions & Answers:
40 Questions
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37 Answers
Overall Rating:
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Questions & Answers for samsung 46" F8000 Series 8 Smart 3D Full HD LED TV

Question

When I purchased this TV I was led to believe that there was a 5 year guarantee from Samsung

However when I look at my account I find that the guarantee ran out after a year. I was even told that it was 5 years when I registered can you tell me why this is. I purchased this TV because of the fact I was told I would have a 5 year Manufacturers gaurantee
asked 1 month, 3 weeks ago
Kilsy
SO317JH
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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Question

Can I extend the remote extender cable.

The remote extender (supplied with my 46f8000) which controls external devices using the tv remote. Is it possible to extend the cable for the remote extender (using an appropriate lead) and if so how long can the lead be? also is it possible to change the remote extender for one which has multiple emitters?. The reason for asking is I wish to move all external devices and put them in a cupboard some distance away from the tv.
asked 2 months, 3 weeks ago
Andrew S
Southampton
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Andrew, I'm afraid that you cannot buy an extender for the remote control cable. It is advisable to use the cable that has come with the TV as this is made for the specifications of the product. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
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Question

When is the Samsung games panel launching in the Uk for the F8000 series ?

When is the Samsung Games panel launching in the UK for the F8000 series ?
asked 3 months ago
Huw Williams
UK
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi, I'm afraid that the games panel is a feature of the 2014 H series TV's. If you would like this feature you could purchase the SEK-2000 Evolution kit, which will upgrade your TV to the 2014 H series. Hope this helps.
answered 2 months, 4 weeks ago
Samsung E-Support
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Question

My video library doesnt show the cover

I have just upgraded from a UE32C6600 to this UE46F8000.
My old TV used to display the cover of the videos I stored on my DLNA server. The new TV doesnt.
The video and cover image are stored as follow (e.g.):

videodir/avatar.avi
videodir/avatar.jpg

however when browsing the media via the TV DLNA client the videodir and avatar.avi are displayed with a generic icon and the cover image is ignored.

What are the minimum requirement for having an image linked to a video for this model?

Regards
asked 3 months, 1 week ago
Ercolino
moon
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi, Please check out this link for the manual (pages 184- 186) to find out the requirements for the video files http://downloadcenter.samsung.com/content/UM/201304/20130413105554609/[ENG]FPDVBEUF-1.004-0401.pdf. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
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Question

I have a Humax Foxsat HD twin recorder how do I connect

I have a Samsung UE46F8000 and a Humax HD PVR Foxsat, what connections do I use please. I currently have the twin satellite cables going into the Humax and a HDMI into the back of the TV, but I still have to use the Humax hand set, I will like to just use the Samsung handset if possible
asked 3 months, 2 weeks ago
Happychappy
UK
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi, You could try using the IR cable that is provided with the TV. The cable needs to be plugged in to the IR out socket on the back of the TV. Once this has been done you need to press: Menu > System > Device Manager > Universal Remote Set Up. Please follow on screen instructions. Hope this helps.
answered 3 months ago
Samsung E-Support
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Question

Firmware update to correct issue for Video with No Sound using HDMI

My UE46F800 is missing hdmi sound. Is there a plan to Firmware update to correct issue for Video with No Sound using HDMI?
asked 3 months, 3 weeks ago
Priit
Estonia
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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Question

What Hard drives are recommended for attaching to Samsung F8000 HD tvs

I have a UE46F8000. What external hard drives are recommended for recording programmes
asked 4 months ago
skiwine09
Trowbrudge, Uk
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

I'm afraid we can't recommend any specific hard drives. Please visit your local retailer for more information.

Thank you
answered 3 months, 4 weeks ago
Samsung E-Support
-2points
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Question

Considering buying this Tv, can I use my the NAS on my home network as external storage when recording programs?

asked 7 months ago
Anonymous
London
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

You will need to attach an External Hard Drive to store recorded programmes on.

Thanks.
answered 7 months ago
Samsung E-Support
+1point
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Question

I would like to purchase a 46" F8000 SERIES 8, can the TV be fitted with a smaller stand, I am unable to mount on the wall.

The 46" is perfect for my space, but the stand/table I currently have is smaller due to the space I have below, can the TV be fitted with a smaller stand and not full width, can anybody recommend a pedestal stand that is narrower than the TV, alternatively can another stand be fitted to this model that is not a half moon full width.
asked 9 months ago
Anonymous
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

Unfortunately the only stand that can be used with the TV is the orignal stand that came with it.

Thanks.
answered 9 months ago
Samsung E-Support
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Question

Where can we find release notes for the latest firmware updates?

In the downloads section for a given model, the latest firmware .exe file is available, plus a PDF explaining how to install it, but no release notes describing the fixes/enhancements it contains. This would be very helpful to let users know whether a particular issue they have been experiencing has been fixed.
asked 9 months ago
Anonymous
Bromley, London
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

Due to the nature of your enquiry, we would recommend you contact a member of our AV technical department on 0330 726 7864.

Thanks
answered 9 months ago
Samsung E-Support
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Question

Is there an update or fix for the skype app

My skype freezes and gives a black screen after a minute or 2. Is there a fix or update for this.
asked 10 months ago
Anonymous
Nottingham
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

I would advise you to update the firmware and reset the Smart Hub on your TV. I have provided the instructions for this below:

Smart Hub reset:

Smart Hub Reset:

Go to:

-Menu
-Smart Features
-Smart Hub Reset

If you have not set your own pin, the default pin is 0000.

Firmware update:

The firmware will not update if you are not on the TV source when attempting an upgrade, if the Smart Hub is open, or if the firmware version is already the latest.

For convenience, we do endeavour to make firmware updates available either By Online or By Channel updating whenever possible. However, due to the nature and size of some recent updates, they may not currently available via By Online updating, and must be applied via USB upgrade instead.

Check for availability of an online update by exiting the Smart Hub, ensuring you are on the TV source (on your remote press SOURCE and select TV) and then enter Menu > Support > Software Upgrade and select By Online.

Alternatively, please check the current firmware or software version of the TV via Menu > Support > Contact Samsung. If the unit is not currently running the latest version available for your model (as listed at the link below) then follow the upgrade process via USB, for which I have provided instructions below:

Please go to:

http://www.samsung.com/uk/support/m...

- Click the .ZIP, .RAR or .EXE icon to download the upgrade file from the link above, under the Downloads > Firmware tab
- When the download commences, click ‘Run’
- The extraction utility will give you the option to ‘Extract’ when the download is complete.

Save this extracted file onto a blank USB pen (memory stick) - ensure that it is the only file on the pen and that it has not even accidentally been duplicated. Also do not alter the file – this includes changing the file name in any way – or the system will not be able to read the upgrade file.

- Press SOURCE on the TV remote and select ‘TV’ from the source list
- Ensure the Smart Hub has been closed before trying the update
- Put the USB pen into the USB slot on the unit
- The unit may take up to a minute to recognise and load the media
- Once the unit has read the USB stick, the upgrade programme will run automatically
- If not, please enter the Menu and select Support > Software Upgrade > By USB
- The unit may reboot (turn itself off and on) as it applies the upgrade
- An onscreen message will advise you when the process is complete, and only then can you safely remove the USB from the device.

NOTE: DO NOT REMOVE THE USB PEN OR TURN THE UNIT OFF WHILE AN UPGRADE IS IN PROGRESS, AS THIS MAY PERMANENTLY DAMAGE THE UNIT AND THIS IS NOT COVERED BY SAMSUNG WARRANTY.

I hope this information has been helpful to you.

http://www.samsung.com/uk/support/m...

Thanks.
answered 9 months ago
Samsung E-Support
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Question

Can I share photos from my ipad to my smart samsung tv

asked 10 months ago
beattie stanley
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Stanley,

This TV is designed to share information with other devices via AllShare, a feature only available on Samsung devices.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
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Question

Satellite tuners

Is it possible to have both Satellite tuners tuned to freesat so I can watch one and record another on my harddrive attached ? one is tuned to Freesat the other seems to tuned to Satellite , Did I do something wrong in setup ? I have a dual LNB Sky dish that seems fine

Thanks in advance ..
asked 10 months ago
Cretney Ken
Manchester
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Ken,

You do have to be on same source as the one you would wish to record. It would not be possible to watch one channel on one source and record on another.

Thanks
answered 10 months ago
Samsung E-Support
+1point
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Question

can I control apple tv using the device manager universal remote control on the samsung tv ?

I wanted to be able to use the function on the tv's device manager - 'universal remote" to control my apple tv just as I do with my sky box , so that i can place apple tv in recess behind tv with along with my sky box
asked 11 months ago
Anonymous
angela
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

You will not be able to control your Apple TV with our Smart Remote as they are not compatible.

Thanks.
answered 11 months ago
Samsung E-Support
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Question

Poor picture quality and motion judder

I have a number of issues with this flagship telly and I'm close to taking it back to the store. My picture settings are as follows:

Picture Mode: Movie
Back Light: 7
Contrast: 92
Brightness: 45
Sharpness: 0
Colour: 50
Tint: 0
Picture Size: screen fit
Dynamic Contrast: off
Black Tone: off
Flesh Tone: 0
RGB Only Mode: off
(I've not fiddled with the white balance#
Gamma: 0
Expert Pattern: off
Motion Lighting: off
Colour Tone: Warm2
Digital Clean View: off
MPEG Noise Filter: off
HDMI Black Level: Normal
Film Mode: on
Motion Plus: off
Cinema Black: off

The issues I have are 1: bright whites leaching into darker areas on screen, for example watching BSG either through my games console or smart hub (Netflix# the white lights on the space craft leach into the darker background, almost producing a halo effect. I've noticed this when watching blueray movies also. I've tried adjusting the backlight, brightness and contrast but to no avail.
2: The tv cannot cope with any movement at all, I get screen judder with fast and relatively slow scene movement #shot panning out, people walking past in shot etc etc), turning the motion plus up a few settings only makes this a million times worse so I honestly don't know why its on there. I experience this no matter what I'm using, freeview HD, sky HD box, blueray etc etc.
Can anyone suggest other picture settings to try and resolve the above? Watching this TV is just annoying for me at the moment which is disappointing considering all the rave reviews and the money I spent on it. I'd appreciate some advice.
asked 11 months ago
Anonymous
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

Call our technical support team on 0330 726 7864 who will be more than happy to assist troubleshoot these issues you are having.

Thanks.
answered 11 months ago
Samsung E-Support
-1point
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Question

Changed channels on it's own?

I've only had my new tv for 2 days but have experienced a couple of problems. We were watching ITV HD channel on the first night, the tv then changed to channel 5 on it's own?...no one was near or had touched the remote..and voice activation was off. Any idea why this happened?
asked 11 months ago
Anonymous
Wiltshire
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

I would advise you to do complete a software update of your TV to try and rectify this issue, to do this go to; menu>support>software update>update now. If you are still encountering problems with this, I would advise you to contact our technical support department to help you further with this, the number is 0330 7267864.

Thanks.
answered 11 months ago
Samsung E-Support
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Question

Voice recognition - why is this happening

I have only had my new tv for 2 days, but twice now whilst watching it the sound has dipped and the voice recognition icon has appeared on the top of the screen with a menu underneath. The voice sensor/webcam on the top of the tv is closed and I didn't have the remote near me, so why is this happening?
asked 11 months ago
Anonymous
Wiltshire
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

To try and rectify this issue, please go to; menu>smart features> voice recognition off.

Thanks.
answered 11 months ago
Samsung E-Support
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Question

can i instant record or will the f8000 only allow scheduled recording

asked 11 months ago
Anonymous
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi,

If you follow the instructions below you will be able to instantly record.

Recording the Current Programme
Highlight a programme currently being aired, and select the virtual remote panel's or the regular
remote's INFO button. The information screen appears. Select Record. Record is only available for the programme currently being aired.

Thanks.
answered 11 months ago
Samsung E-Support
-1point
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Question

Can I connect my Sennheiser bluetooth headphones?

asked 11 months ago
Anonymous
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Ian,

There is no way to connect bluetooth headphones to this TV.

Thanks.
answered 11 months ago
Samsung E-Support
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Question

Have a 46" F8000 Series 8 Smart 3D Full HD LED TV and can't access BT Sport via internet because it wants Silverlight and it won't let me download it

Have BT Sport via my BT package and want to watch on the Samsung TV via the internet and BT Sport website. But when I go there it asks me to download Silverlight - when I click the link it won't allow me to access the site to download Silverlight?
asked 1 year ago
Anonymous
Suffolk
on 46" F8000 Series 8 Smart 3D Full HD LED TV
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answer 1
Hi Barry,

Our TVs are Linux based and Silverlight is a Windows plugin. This will not work with our TVs.

Thanks.
answered 1 year ago
Samsung E-Support
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