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Customer Questions & Answers for
samsung 46" ES8000 Series 8 SMART 3D Full HDLED TV

Experience the future of home entertainment with a more advanced TV. The Samsung 46” ES8000 Slim LED TV features Smart Interaction, which gives you intuitive control via speech or gestures. You can also access a wide world of content, apps, web browsing and more through Smart Hub. This forward-thinking TV is even prepared for the future, thanks to the ability to install Smart Evolution Kits* to improve picture and performance as well as deliver the newest features.
Customer Questions & Answers:
44 Questions
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31 Answers
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Questions & Answers for samsung 46" ES8000 Series 8 SMART 3D Full HDLED TV

Question

what keyboard is suitable to use with this tv UE46ES8000

asked 1 year, 6 months ago
Anonymous
home
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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answer 1
Hi,

The VG-KBD2000 will work with this TV.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
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Question

evolution kit

I have a 46" 8000 series smart 3D TV that I bought last August and today bought an evolution kit. TV recognised the thing but after a short while it switched to a TV programme. Picture was unwatchable so then checked the smarthub but this said I needed to set up my wireless connection. Tried this but couldn't detect any network. Took kit off and fortunately system reverted and all OK. So, put kit back on and nothing worked, couldn't even turn on TV! Has anyone else had problems similar to this because I've run out of ideas. Even tried resetting TV, without kit attached and then refitting it, all to no avail. Highly likely I'll take it back for a refund and not bother again.
asked 1 year, 6 months ago
Anonymous
UK
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
+1point
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answer 1
Hi,

You will need to upgrade your TV to the latest version of firmware for the evolution kit to work correctly. The firmware can be downloaded at the following link.

http://www.samsung.com/uk/support/model/UE46ES8000UXXU-downloads

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
-1point
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Question

Firmware upgrade has broken something

I recently update the firmware on my 46" es8000. (Dated 16th April 2013). Direct over the internet on the TV. What I've found now is that every so often the sound, while watching something goes garbled and then the TV suddenly restarts by itself.
asked 1 year, 7 months ago
Anonymous
London, UK
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
-1point
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answer 1
Hi,

Please call Samsung technical support on 03307267864 for troubleshooting on this.

Thanks.
answered 1 year, 7 months ago
Samsung E-Support
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Question

my 7 month old samsung tv keeps switching itself off then on again several times in a row what can i do to stop this?

asked 1 year, 8 months ago
Anonymous
glasgow
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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answer 1
Hi,

Please visit http://www.samsung.com/uk/support/m... where you can download the latest version of firmware and install it to USB. This is dated 16th April 2013

Thanks.
answered 1 year, 8 months ago
Samsung E-Support
-6points
1out of 8found this answer helpful.
Question

I want to pair an ipad to an 8 series TV

how do i get the code for wi fi direct?
asked 1 year, 8 months ago
Anonymous
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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answer 1
Hi,

To get the WiFi key you will not be using WiFi direct but Soft AP. This will allow you to connect to the TV and stream media using DLNA. Press menu --> Network ---> Soft AP and you can set the key and connect.

Thanks.
answered 1 year, 8 months ago
Samsung E-Support
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Question

Has Samsung released the smart evolution pack & what does it add to the es8000 TV

asked 1 year, 8 months ago
Anonymous
UK
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
+1point
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answer 1
Hi,

The Smart Evolution Kit is not released yet but you can read about it here. http://www.samsung.com/uk/news/loca...

Thanks.
answered 1 year, 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

hdd guidance problem???

I just brought a 1t hdd for my samsung es8000. Thought it was great until i went to watch something that i had recorded after 9pm (watershed). The programe i was recording had a red g next to it meaning it is a guidance labeled programme. I pressed the source button on remote and selected usb hdd drive, it takes you to allshare play. i then select the programme and it prompts me for a pin number, i put my pin in and the tv then freezes for around 30 secs and then turns off and on again and returns to normal tv. Tried turning all parental locks off and still no joy. Tried recording a g related programme after all parental locks where turned off and still no joy. If i schedule record something that is g related and go to schedule manager from the smart hub i can view the programme without having to enter a pin. why do i have to enter a pin on allshare play??? And why does it reset the tv when i do enter the pin??? Even if i don't enter a pin and cancel it the tv still freezes for 30 secs and resets its self??? Does anyone else have the same problem. Is there a way of fixing this.
asked 1 year, 8 months ago
Anonymous
uk
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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answer 1
Hi,

We are aware of this issue and there will be a firmware update in the near future. In the mean time make sure that all parental locks and adult content filters are turned off to minimize viewing disturbance.

Thank you
answered 1 year, 8 months ago
Samsung
0points
1out of 2found this answer helpful.
Question

How can I reset wireless network details / connection?

No networks show when setting up wireless netowkr despite working fine for the first few days!
asked 1 year, 9 months ago
Anonymous
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
-1point
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answer 1
Hi,

You can reset your TV. Press menu ---> Support ---> Self Diagnosis ---> Reset. This will guide you back through plug and play.

Thanks.
answered 1 year, 9 months ago
Samsung E-Support
-10points
1out of 12found this answer helpful.
Question

Loss of Internet

The TV is showing correctly connected to the internet although when any icon is selected I receive an error message 'Update 001'. The update software button is shown 'not available' So how can I update?????
asked 1 year, 9 months ago
Anonymous
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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answer 1
Hi,

There was an issue with the Smart Hub servers on this date, which prevented apps from correctly loading. This issue has now been resolved, although to restore full functionality to your Smart Hub, you may need to reset it: 1. Launch the Smart Hub, 2. Press TOOLS, 3. Select RESET, 4. Enter PIN (the default is 0000).

Thanks.
answered 1 year, 9 months ago
Samsung Staff
-2points
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Question

HOW DO I DELETE UNWANTED APPS ON MY 3D TV

asked 1 year, 11 months ago
Anonymous
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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answer 1
Hi. Highlight the app you want to delete, press 'Tools' on your remote control, and this will reveal a 'delete' option.
answered 1 year, 10 months ago
muscat simon
+1point
1out of 1found this answer helpful.
Question

Can anyone tell me if it is possible to get a longer mains cable than the one that comes with the tv 46"ES8000?

asked 2 years ago
Anonymous
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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answer 1
Yes cables are available in various sizes, 0.5, 1.0, 1.5, 3 & 5m lengths are the most common and are avialable at various diustribution outlets. You need to search for Figure-of-8 cable
answered 1 year, 11 months ago
Anonymous
+2points
2out of 2found this answer helpful.
Question

Can anone help with lipsynching and ghosting issues on my 46" ES8000

Has anyone else had issues with lipsynching being out when using Sky HD box via HDMI cable? Seems worse on non-HD channels. I'm on my second TV now and, although not as bad, it's still noticable. My old Samsung 40" LCD did not have this issue.
We have also seen 'ghosting' which i'm led to beleive is an issue on lower hertz LED screens but should this still be happening on this model. Most noticable in sports such as tennis and golf.

Any ideas on how to fix will be most gratefully received.

Thanks
asked 2 years, 4 months ago
Anonymous
UK
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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Question

Is there a slimline wall mount (picture hanging style) that is compatible with ES8000 46"

The VESA holes in the back of the TV are recessed meaning the standard slimline mount WMN2000 is not compatible - website even says this but doesn't offer an alternative ..... does anybody know of one?
asked 2 years, 1 month ago
Anonymous
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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Question

Languages in menu

My TV lacks russian language for menu text. Updating firmware did not help. Is there a solution to this problem?

TV model: UE46ES8000UXXU
asked 2 years ago
Anonymous
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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Question

Is it possible to get a shortcut to 4oD and demand 5 onto the Smart Hub screen ( alongside BBC iPlayer) ?

asked 1 year, 11 months ago
Anonymous
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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Question

Why does my tv keep turning itself on.

My es 8000 tv keeps turning itself on 4 times last night i was woken up by it and again this morning went out tv was off came home to find it on.
asked 1 year, 11 months ago
McNeill Iain
maidstone
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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Question

Can I connect to TV wifi

I have a wired internet connection to my 46ES8000.
On Ipad network DIRECT-BZ(TV)UE46ES8000 is shown as available.
Tried connecting without success. Can this network be used by other appliances and how
asked 1 year, 10 months ago
Anonymous
South Wales
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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Question

can you use bluetooth headphones with es8000 tv?

can you use bluetooth headphones with es8000 tv?
asked 1 year, 10 months ago
Anonymous
Manchester
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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Question

How can I play iso files on my ES8000

asked 1 year, 10 months ago
Anonymous
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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Question

picture settings

How do you store your own picture settings, everytime i change channel or turn the tv of it changes back to dynamic mode

Thanks Dawn
asked 1 year, 7 months ago
Anonymous
on 46" ES8000 Series 8 SMART 3D Full HDLED TV
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