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Customer Questions & Answers for
40" ES6800 Series 6SMART 3D Full HD LED TV

Bring home a smarter television with the Samsung 40” ES6800 Slim LED TV. You’ll have access to online Smart Hub content and services, web browsing and more. AllShare Play also lets you enjoy music, photos and videos streamed wirelessly from compatible devices like smartphones and tabs. You’ll experience all your entertainment with stunning picture quality, thanks to enhancements like Micro Dimming and Clear Motion Rate. And, with a thin-slim bezel and stylish slim design, the ES6800 will look great in your living room.
Customer Questions & Answers:
29 Questions
 | 
13 Answers
Overall Rating:
4.167 out of 5
4.2
out of
5
(6 Reviews)6

Questions & Answers for samsung 40" ES6800 Series 6SMART 3D Full HD LED TV

Question

Problems connecting my SMART TV to the internet

Are there any reported problems with connecting to the internet due to software problems with SMART tv as my UE40ES6800 kept erasing all the apps when updating the software and now it wont connect to the internet at all. The tv is being recognised by my ISP and is connecting to the router but not the internet. Any advice would be very welcome.
asked 1 month, 3 weeks ago
cynewarm
on 40" ES6800 Series 6SMART 3D Full HD LED TV
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Question

Network Connection

Hi, my samsung TV wont connect to the internet. It will connect to the router but not the internet. It was working fine two days ago but has now stopped. I have another samsung tv in the house which still works fine
asked 1 month, 3 weeks ago
ben6464
UK
on 40" ES6800 Series 6SMART 3D Full HD LED TV
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Question

Silverlight on my Samsung UE22H5600AK

How do I download and install MS Silverlight onto my Smart TV? Are the two systems not compatible? I want to view streamed content from e.g. Sky Go.
asked 2 months, 2 weeks ago
Elner
Dorset
on 40" ES6800 Series 6SMART 3D Full HD LED TV
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1 answer
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answer 1
Hi Elner,

Unfortunately your UE22H5600AK is not capable of installing MS Silverlight.
If you have a laptop or mobile which you can stream to, you could connect it to your TV.
Follow the instructions from this link to connect a device: http://downloadcenter.samsung.com/content/UM/201407/20140728164931538/[ENG]X14DVBEUH-1.113-0626.pdf

Hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I display photos taken with a Samsung camera and stored on a Seagate NAS on my Samsung TV?

I have loaded all my digital photos onto a Seagate Central NAS, and can now view them on my TV, except for those taken with a Samsung camera, which appear as thumbnails. Larger file size pics taken with a Nikon appear perfectly well when accessed via the image source instruction, but the Samsung app for Seagate will not show them at all. When I try to use the app, for both the Nikon and the Samsung pics I get a message saying either transmission error or unsupported file type.
asked 3 months, 2 weeks ago
smallows
UK
on 40" ES6800 Series 6SMART 3D Full HD LED TV
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Question

How to connect Toshiba Encore 2 via Wi-Fi to a ES6800 Smart TV?

TV and tablet can see each other, but it says it is not supported on the TV.
asked 7 months ago
Paul
London
on 40" ES6800 Series 6SMART 3D Full HD LED TV
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1 answer
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answer 1
Hi Paul, We do not guarantee 100% compatibility as this is not a Samsung to Samsung product. Thanks.
answered 7 months ago
Samsung Support
-2points
0out of 2found this answer helpful.
Question

I have a UE40ES6800, what keyboard do I need

What accessories go with this
asked 8 months ago
Keith.S
Wales
on 40" ES6800 Series 6SMART 3D Full HD LED TV
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answer 1
Hi Keith, The keyboard that is compatible with your model of TV is the VG-KBD1000. Hope this helps.
answered 8 months ago
Samsung E-Support
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Question

Display macbook screen onto smart tv

I have my MacBook Pro connected to my samsung smart tv but how do I display the macbook screen onto the tv?
asked 8 months ago
Lilcaz
Nottingham
on 40" ES6800 Series 6SMART 3D Full HD LED TV
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answer 1
Hi, you will need to use a HDMI cable to connect your PC and TV together. If the picture does not display you may need to change the resolution of the screen. Hope this helps.
answered 8 months ago
Samsung E-Support
0points
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Question

firmware upgrade?

Hi my UE40ES6800 says it needs a firmware upgrade for LoveFilms to work, but when I go to the menu and select update via internet it says none available. Is there a firmware that I can download to a USB memory stick?
asked 1 year, 1 month ago
nwest
on 40" ES6800 Series 6SMART 3D Full HD LED TV
+1point
4out of 7found this question helpful.
1 answer
Answers
answer 1
Hi,

The latest firmware for your TV was released on the 22nd January 2014. If you do not already have this firmware on your TV you can download it from the following link;

http://www.samsung.com/uk/support/m...

Thanks
answered 1 year, 1 month ago
Samsung E-Support
+1point
2out of 3found this answer helpful.
Question

How to tune freesat, no signal found

asked 1 year ago
Gunfa
England
on 40" ES6800 Series 6SMART 3D Full HD LED TV
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answer 1
Hi Gunfa,

Below is a link with instructions on how to tune your Samsung TV;

http://skp.samsungcsportal.com/inte...

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Firmware issue

40" ES6800 Series 6 SMART

Hi, I updated my Samsung TV to firmware 1042 late last year. Since then it doesnt remember which input it was on whenever turned off and a few other issues.

Since then, the available firmware on your website is 1036 (better firmware...) - I dont know if its possible to downgrade the firmware? Or when will you bring out the new firmware so that I can update it and fix these problems??

Thanks.
asked 1 year ago
oldtony
UK
on 40" ES6800 Series 6SMART 3D Full HD LED TV
-1point
1out of 3found this question helpful.
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1 answer
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answer 1
Hi,

Please ensure your TV is running the latest version of firmware available. It is not possible to downgarde the firmware.

Thanks
answered 1 year ago
Samsung E-Support
-7points
0out of 7found this answer helpful.
Question

what webcam is compatable with the es6800 series 6 television

asked 1 year, 5 months ago
Anonymous
on 40" ES6800 Series 6SMART 3D Full HD LED TV
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Hi James,

The camera for this TV is the Samsung VG-STC3000,

Thanks
answered 1 year, 5 months ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

can microsoft silverlight software be installed on the 40 ES6800 tv?

Via the tv web browser Eurosport player home screen can be accessed; however to view live tv microsoft silverlight software needs to be installed. Permission (from Samsung?) is needed
asked 1 year, 7 months ago
Anonymous
uk
on 40" ES6800 Series 6SMART 3D Full HD LED TV
+2points
3out of 4found this question helpful.
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1 answer
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answer 1
Hi,

Your web browser is basic and so software such as Adobe Flash Player and Microsoft Silverlight are not supported.
answered 1 year, 7 months ago
Samsung E-Support
-4points
1out of 6found this answer helpful.
Question

What speed is the integrated LAN port?

asked 1 year, 9 months ago
Tim K
on 40" ES6800 Series 6SMART 3D Full HD LED TV
+3points
3out of 3found this question helpful.
1 answer
Answers
answer 1
Hi Tim,

The LAN port on this model is 1gig.

Thanks
answered 1 year, 9 months ago
Samsung E-Support
+4points
4out of 4found this answer helpful.
Question

suitable camera for skype in ua46es7100 model

asked 2 years ago
joshy john
uae
on 40" ES6800 Series 6SMART 3D Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Joshy,

The camera for this TV model is the VG-STC2000.

Thanks.
answered 2 years ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Can Eurosport Player be made available for Samsung Smart TVs please

asked 1 year, 11 months ago
Anonymous
East Sussex
on 40" ES6800 Series 6SMART 3D Full HD LED TV
0points
1out of 2found this question helpful.
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1 answer
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answer 1
Hi,

All applications are developed and maintained by their vendors. You would need to contact Eurosport to see if they have plans to release their app on your platform.

Thanks.
answered 1 year, 11 months ago
Samsung E-Support
-2points
1out of 4found this answer helpful.
Question

Can anyone tell me what kind of wireless keyboard will operate with the Samsung ES6710 Smart television?

asked 2 years ago
Anonymous
on 40" ES6800 Series 6SMART 3D Full HD LED TV
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
Hi,

Please find a link to the keyboard you require. http://www.samsung.com/uk/consumer/...

Thanks.
answered 2 years ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

Does the samsung logo on the front of my series 6 tv light up?

asked 2 years, 2 months ago
Darren
Uk
on 40" ES6800 Series 6SMART 3D Full HD LED TV
0points
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Question

how do i record programmes

ue40es6800
asked 2 years, 3 months ago
m.nicholson
on 40" ES6800 Series 6SMART 3D Full HD LED TV
0points
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Question

How do I blank the screen whilst playing a radio music programme

Samsung says that a fixed picture can cause shadowing. I enjoy listening to radio music programmes available on freeview
asked 2 years, 3 months ago
Anonymous
Brighton East sussex
on 40" ES6800 Series 6SMART 3D Full HD LED TV
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Question

What music files ARE supported?

I put music on a USB memory stick, put it in the TV, go to the folder, and get the message 'this file format not supported' or similar. I've tried MPEG3, 4, WAV, AAC, etc., etc., but nothing plays.
Why not? I 've got a soundbar, and I want to be able to feed music through the USB port into the soundbar.

Are ANY music files 'supported'?

Allen.
asked 2 years, 4 months ago
allen
london
on 40" ES6800 Series 6SMART 3D Full HD LED TV
0points
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