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Customer Questions & Answers for
40" ES5500 Series 5 SMART Full HD LED TV

Discover a TV that offers vivid viewing and a diverse range of entertainment. The Samsung 40” ES550 LED TV lets you access online Smart Hub content and services, and you can even make big-screen Skype video calls. You’ll also be able to record and store TV shows and movies to USB memory sticks and external hard disk drives thanks to Extended Personal Video Recorder Ready. And, with Wide Colour Enhancer Plus, all your entertainment will be delivered with vibrant colour.
Customer Questions & Answers:
104 Questions
 | 
47 Answers
Overall Rating:
4.118 out of 5
4.1
out of
5
(17 Reviews)17

Questions & Answers for samsung 40" ES5500 Series 5 SMART Full HD LED TV

Question

Sound bar compatibility

ES5500 tv is samsung blue tooth sound bar HW-H355 compatible? If not is there a blue tooth sound bar that is compatible with this tv?
asked 1 week, 4 days ago
Liam
Crewe
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi Liam,

I'm afraid the ES5500 is not compatible with a wireless soundbar. Please check out this link to view a wired soundbar that is compatible with your TV http://www.samsung.com/uk/consumer/tv-audio-video/wireless-soundbars/wireless-soundbars/HW-F350/XU. Hope this helps.
answered 1 week, 1 day ago
Samsung E-Support
0points
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Question

Remote control need help

I have a UE 40ES 5500 smart tv,and wish to use another smart remote for more functions ie scroll,smart hub etc.However the one I have purchased does only the power on/off and display onscreen shows "not available" the new remote is a AA59-0670
asked 2 weeks, 6 days ago
Smiggs66
Uk
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi,

I'm afraid this remote is not compatible with the TV. Please contact your local service centre to get a replacement remote http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 week, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When I try to run Amazon instant it default s to a love film screen and tells me to update Samsung Device software.

I have tried this and have also un installed and re installed the Amazon Instant app. This has made no difference
asked 3 months, 3 weeks ago
James
London
on 40" ES5500 Series 5 SMART Full HD LED TV
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answer 1
Hi James,

We recommend ensure that the app is up to date.

Instructions on how to update the app are included in the link below;

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1031007&cdsite=uk&status=

Thanks.
answered 3 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

WHY IS THE STANDBY LIGHT FLASHING

WHEN I GO TO TURN ON THE TV BY REMOTE THE STANDBY LIGHT FLASHES LIKE A CODE. THE TV DOES NOT COME ON.
asked 3 months, 3 weeks ago
Niel Moynan
Worthing West Sussex
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi Niel,

If your TV is not switching on at all, we recommend you contact a member of our AV technical team on 0330 726 7864 who can troubleshoot this for you.

Thanks
answered 3 months, 1 week ago
Samsung E-Support
0points
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Question

flash player

Hi As this t v got flash player as the web browser only streams videos for about 30 minuets the stops stating limit full
asked 6 months ago
Woody
cambridge
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Woody,

Unfortunately this TV does not support Flash Player, this is a limitation of the web browser.

Thanks.
answered 6 months ago
Samsung E-Support
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Question

Connecting the s4 screen to tv

I can't connect the galaxy S4 using MHL to HDMI cable with the smart tv UE40ES5500. The connections are ok, but no signal
asked 7 months ago
miri
uk
on 40" ES5500 Series 5 SMART Full HD LED TV
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi,

I would advise you to try a different cable and a different HDMI port to ensure that these are not at fault. If problem is not with the cable, I would advise you to call us on 0330 7267864.

Thanks.
answered 6 months ago
Samsung E-Support
0points
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Question

What is the code for this model, I want to program my Humax PVR remote.

asked 7 months ago
TaxiGeorge
Northampton
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

In order to get the right remote code for your TV you are required to contact Humax directly.

Thanks
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Doe the ES5500 tv have ARC (audio return channel)?

Trying to connect with soundbar.
asked 7 months ago
Soundguru
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

Yes this TV has a HDMI (ARC) input.

Thanks.
answered 7 months ago
Samsung E-Support
0points
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Question

mm

I would like to know if it is possible to see which apps I can install on model ES5500. But I would like to see this on a web page on my computer.
asked 8 months ago
mario
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mario,

It is not possible to see which apps are compatible with this TV on your PC, it can only be done through the TV itself.

Thanks.
answered 7 months ago
Samsung E-Support
0points
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Question

Why won't netflix load?

Hi

I am unable to load Netflix on my smart TV. All other Smart TV apps work so there is no issue connecting to the internet.

I have tried several fixes I have read online such as reseting the TV, re-installing the App, deactivating all Netflix devices, changing my DNS to point to Google DNS.

Please advise what else I can do to try and resolve the issue.

Serial No: B4CF3HKC501423M
Model: UE40ES5500KXXU
Netflix ESN SSTV-X101-131004-003 3349568-0D65(3.1.3)
asked 7 months ago
Anonymous
London
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
Answers
answer 1
Hi Nick,

As Netflix is a third party application we cannot give specific technical advice regarding this.
Please be advised we cannot guarantee compatibility with any application not produced by Samsung. Ultimately, it is the responsibility of the third party producer to ensure their applications are compatible with our devices.

We recommend contacting Netflix to ensure that the application is compatible with your device.
They may have an update or specific instructions that you need to follow, in order for it to work correctly.

Thanks
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

What keyboards work with the UE40ES5500 model

I have a Samsung UE40ES5500, and want to use the web browser & other functions with an easier interface than the std remote.
What wireless keyboards will work with my device??
asked 9 months ago
johnmac
Ireland
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi John,

This TV does not support a wireless keyboard but you may use a wired USB HID compliant keyboard with this TV.

Thanks.
answered 9 months ago
Samsung E-Support
0points
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Question

How do you play movies on the new movies and tv app?

40" ES5500 Series 5 SMART Full HD LED TV
asked 9 months ago
Grimbo27
Salisbury
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Grimbo,

You would need to contact the application developer for support as all apps are developed and maintained by their vendors.

Thanks.
answered 9 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

what model keyboard is compatable with this model tv

my tv is model UE40ES5500K i have tried the latest keyboard but will not pair with the tv, we purchased this tv oct 2012.
asked 7 months ago
Anonymous
mansfield,nottinghamshire, england
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
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1 answer
Answers
answer 1
Hi,

Most wired keyboards will be compatible with your TV.

Thanks,
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I want to watch movies from the smart screen but once you have selected what you want to watch there is no Play button/tab

asked 8 months ago
Anonymous
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi,

Due to the nature of your query we recommend you contact your technical support team on 0330 726 7864 who can talk you trouble troubleshooting this issue.

Thanks.
answered 7 months ago
Samsung E-Support
0points
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Question

were can i get screws for the tv stand as mine didnt come with any and sizes to please

asked 10 months ago
dannyboy
rochdale
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Danny,

Please call our AV support line on local rate 03307267864.

Thanks.
answered 10 months ago
Samsung E-Support
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Question

can I use a wireless keyboard to navigate & if so which model is compatible?

asked 11 months ago
Jill
Kent
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Jill,

This TV does not support a wireless keyboard but you may used a wired HID compliant keyboard to input characters to your TV.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why won't my new dongle WIS12BGN/XEC work with my Smart tv

TV is ue40es5500 purchased Nov.2012. The wireless network is Netgear. Following the on screen installation instructions I get as far as entering WEP password and then it searches for network and comes back telling me to enter network password. After several tries I gave up.
asked 11 months ago
john inkpen
teynham , kent
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi John,

Try using the push button connect feature on your TV and router. If this fails call our AV support line on (local rate) 03307267864 for full troubleshooting and support.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I am using a sonos play bar with my samsung tv

I am using a sonos play bar with my samsung tv I have disabled the sound from the tv but when I use the remote I get a message on the screen "your tv is set to external speaker. adjust the volume on the connected speakers only". how can I disable this message?
asked 9 months ago
Anonymous
hampshire
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
Answers
answer 1
Hi,

You will only be able to use the non Samsung remote to adjust your TV volume.

Thanks,
answered 9 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How can I get hold of a manual for this TV?

Model number on back - ue40es5500kxxu
asked 11 months ago
smarttv
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Sophie,

The manual for this TV can be downloaded here http://downloadcenter.samsung.com/content/UM/201211/20121110095845360/01-XTDVBEUE-ENG-1109.pdf or located in the support section of your TV menu as an E Manual.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Which remote keyboard is compatible with this model

asked 10 months ago
Havercroft Tony
Lincolnshire
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi Tony,

There are no wireless keyboards available for this Tv but you may be able to use a wire HID compliant keyboard to operate it.

Thanks.
answered 10 months ago
Samsung E-Support
0points
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