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Most Recent Questions
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Questions with Most Recent Answers
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does this tv has internet connection to watch youtube
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Does this tv have a FreeSat tuner built in?
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Customer Questions & Answers for
samsung 40" ES5500 Series 5 SMART Full HD LED TV

Discover a TV that offers vivid viewing and a diverse range of entertainment. The Samsung 40” ES550 LED TV lets you access online Smart Hub content and services, and you can even make big-screen Skype video calls. You’ll also be able to record and store TV shows and movies to USB memory sticks and external hard disk drives thanks to Extended Personal Video Recorder Ready. And, with Wide Colour Enhancer Plus, all your entertainment will be delivered with vibrant colour.
Customer Questions & Answers:
80 Questions
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28 Answers
Overall Rating:
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Questions & Answers for samsung 40" ES5500 Series 5 SMART Full HD LED TV

Question

what is the model number for the dongle to get the smart tv to work?

ue40es5500kxxu
asked 1 year, 11 months ago
Anne
Northern Ireland
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
1out of 2found this question helpful.
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2 answers
Answers
answer 1
Yes you do need a dongle. The number is WIS10ABGN or WIS12ABGNX
answered 1 year, 11 months ago
wooster
UK
+8points
10out of 12found this answer helpful.
answer 2
You don't need a dongle it has built in Wi-Fi
answered 1 year, 11 months ago
Westy
-16points
4out of 24found this answer helpful.
Question

Does this tv have a FreeSat tuner built in?

asked 1 year, 11 months ago
Discomatt
Essex
on 40" ES5500 Series 5 SMART Full HD LED TV
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
no freesat include.
FreeView yes and HD freeview yes
answered 3 weeks, 6 days ago
pw98
0points
0out of 0found this answer helpful.
answer 2
Yes - Freeview and HD Freeview channels.
answered 1 year, 2 months ago
Giddygar
NE - UK
0points
0out of 0found this answer helpful.
Question

what is the model number for the dongle to get the smart tv to work

This question has already been asked but the wrong answer has been provided. The UE40ES5500K does not have built in wifi
asked 1 year, 11 months ago
Robert
on 40" ES5500 Series 5 SMART Full HD LED TV
+1point
2out of 3found this question helpful.
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1 answer
Answers
answer 1
Hey Robert, the dongle that you need is the WIS12ABGN.
answered 1 year, 10 months ago
Samsung Service
+4points
4out of 4found this answer helpful.
Question

how do you stop annoying beeps played when changing the volumn

The beeps also happen when in the menu mode
asked 1 year, 11 months ago
Robert
London
on 40" ES5500 Series 5 SMART Full HD LED TV
-4points
1out of 6found this question helpful.
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1 answer
Answers
answer 1
Robert,

Please follow these instructions to lower the volume or turn the beep off;

Menu - System - General - Sound Feedback. In the sound feeback menu you can change this setting.
answered 1 year, 11 months ago
Samsung Service
+8points
8out of 8found this answer helpful.
Question

Does the ES5500 come with Freeview HD?

Nothing about this in the specs
asked 1 year, 11 months ago
az7431
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hey, this set does indeed have FreeviewHD built in.
answered 1 year, 11 months ago
Samsung Service
+4points
4out of 4found this answer helpful.
Question

I am confused trying to find out if my television UE40ES5500K IS WIFI COMPATABLE OR NOT. The shop where I purchased it says it does not need a dongle.

A broadband supplier also said I do not need a dongle, the Samsung website seems to indicate that I do.
Can I hard wire it using a cable
asked 1 year, 9 months ago
redbrian
Portsmouth
on 40" ES5500 Series 5 SMART Full HD LED TV
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
I have a dongle. You can hard wire to your internet using an Ethernet connection but I didn't want the wires trailing round the room to my wi-fi router.
answered 1 year, 8 months ago
pixi
Oxford
+4points
4out of 4found this answer helpful.
Question

does the WIS12ABGN/XEC dongle connect my pc to the tv?

I want to connect my PC and TV together so I can stream video, desktop(?) to the TV, will the Samsung WIS12ABGN/XEC achieve this?.
asked 1 year, 1 month ago
jeff-free174
UK
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jeff-free174,

The LAN adaptor will allow your TV to connect wirelessly to your home WiFi network. You will be able to stream supported content between your TV and PC when both devices are connected to your network, via Samsung AllShare software. Further information on AllShare and the software download can be found at the following link: http://www.samsung.com/uk/support/u...

Thanks.
answered 1 year, 1 month ago
Samsung Staff
0points
0out of 0found this answer helpful.
Question

What is the reason for "error_model_bind" message? Network connectivity is fine.

Problem has only occurred today after months of perfect service. Has Samsung released new software ? Cannot access smart hub on either of Samsung TVs.
asked 1 year, 1 month ago
Paul
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Paul,

There was an issue with the Smart Hub servers on this date, which prevented apps from correctly loading. This issue has now been resolved, although to restore full functionality to your Smart Hub, you may need to reset it: 1. Launch the Smart Hub, 2. Press TOOLS, 3. Select RESET, 4. Enter PIN (the default is 0000).

Thanks.
answered 1 year, 1 month ago
Samsung Staff
0points
0out of 0found this answer helpful.
Question

How do you the samsung UE40ES5500 Led tv off?

Not on standby but completely off?
asked 1 year, 1 month ago
WD00
London
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi WD00,

This TV uses minimal power on standby. The only way to completely turn this TV off is via the mains power switch.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

What is the difference between UE40ES5500 and UE40ES5505?

There is about 10% difference in price (in sweden) but i can´t find any information about what the difference is between the two versions.
asked 1 year, 1 month ago
Daniel
sweden
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Daniel,

The difference between these 2 models is purely regional varients. The UE40ES5505 is not available as a UK model, only the 5500.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I use Smart View with es5500 series TV

asked 1 year ago
Glynne T
Wales UK
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Glynne,

Please click on the following link for information on smart view. http://www.samsung.com/au/tv/my-hub...

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

CAN i CONNECT MY I PAD WIRELESS

asked 10 months ago
FRANK
YORK
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Frank,

You will need to use DLNA compliant software to be able to stream from one device to your TV.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have a UE40ESS5500 with Samsung Dongle can I download Google Apps

asked 10 months ago
Alan Gee
Bedford
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Alan,

All apps that are available will be displayed in the Samsung apps store on your smart hub.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

YouTube only plays very few videos why ?

asked 10 months ago
Stillorganboy
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Youtube is developed and maintained by the vendor and you would need to contact them in relation to video playback formats.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can I get hold of a manual for this TV?

Model number on back - ue40es5500kxxu
asked 8 months ago
smarttv
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Sophie,

The manual for this TV can be downloaded here http://downloadcenter.samsung.com/content/UM/201211/20121110095845360/01-XTDVBEUE-ENG-1109.pdf or located in the support section of your TV menu as an E Manual.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why won't my new dongle WIS12BGN/XEC work with my Smart tv

TV is ue40es5500 purchased Nov.2012. The wireless network is Netgear. Following the on screen installation instructions I get as far as entering WEP password and then it searches for network and comes back telling me to enter network password. After several tries I gave up.
asked 8 months ago
john inkpen
teynham , kent
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi John,

Try using the push button connect feature on your TV and router. If this fails call our AV support line on (local rate) 03307267864 for full troubleshooting and support.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

can I use a wireless keyboard to navigate & if so which model is compatible?

asked 8 months ago
Jill
Kent
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jill,

This TV does not support a wireless keyboard but you may used a wired HID compliant keyboard to input characters to your TV.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

were can i get screws for the tv stand as mine didnt come with any and sizes to please

asked 7 months ago
dannyboy
rochdale
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Danny,

Please call our AV support line on local rate 03307267864.

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do you play movies on the new movies and tv app?

40" ES5500 Series 5 SMART Full HD LED TV
asked 6 months ago
Grimbo27
Salisbury
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Grimbo,

You would need to contact the application developer for support as all apps are developed and maintained by their vendors.

Thanks.
answered 6 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

What keyboards work with the UE40ES5500 model

I have a Samsung UE40ES5500, and want to use the web browser & other functions with an easier interface than the std remote.
What wireless keyboards will work with my device??
asked 6 months ago
johnmac
Ireland
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi John,

This TV does not support a wireless keyboard but you may use a wired USB HID compliant keyboard with this TV.

Thanks.
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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