Search Samsung

Looking for Answers about samsung 40" ES5500 Series 5 SMART Full HD LED TV?

Choose a Category
Accessories(Q:4 A:3)
Business products(Q:5059 A:3199)
Camera & Camcorder(Q:386 A:269)
Home Appliance(Q:470 A:326)
Home Appliances(Q:280 A:195)
Memory/Storage(Q:43 A:37)
Mobile Devices(Q:6475 A:4431)
Mobile Phone(Q:9408 A:6196)
Notebooks/Display(Q:544 A:412)
PC & Office(Q:1086 A:736)
Print Solutions(Q:103 A:68)
Storage(Q:66 A:47)
TV & AV(Q:3528 A:2356)
Shop now at Samsung
or
Choose a Category

Customer Questions & Answers for
40" ES5500 Series 5 SMART Full HD LED TV

Discover a TV that offers vivid viewing and a diverse range of entertainment. The Samsung 40” ES550 LED TV lets you access online Smart Hub content and services, and you can even make big-screen Skype video calls. You’ll also be able to record and store TV shows and movies to USB memory sticks and external hard disk drives thanks to Extended Personal Video Recorder Ready. And, with Wide Colour Enhancer Plus, all your entertainment will be delivered with vibrant colour.
Customer Questions & Answers:
110 Questions
 | 
52 Answers
Overall Rating:
4.118 out of 5
4.1
out of
5
(17 Reviews)17

Questions & Answers for samsung 40" ES5500 Series 5 SMART Full HD LED TV

Question

I have a dark patch on the screen what causes it

the patch is about 30cm in diameter, fairly close to the centre
it can be seen mainly when the screen is light, is it repairable
asked 2 weeks, 1 day ago
gunger
Norfolk UK
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

I would advise that you contact your nearest Samsung Service Centre who will be able to inspect and repair your TV http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 2 weeks ago
Jessica Thomas
+1point
1out of 1found this answer helpful.
Question

Is there a timed switch-off or a child lock function to limit the time children can watch TV?

The wider question is about the means to control the time available for children to watch TV. Control of the channels ( by channel rather than by programme category).Some of the old TVs seem to give more control over the TV by locking the TV buttons and relying on remote and also enabled a programmed switch off.
asked 1 month ago
Pompilica
UK
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, You can set a timer to turn on your TV. You can also set a timer that will turn off your TV. Please check out this link for the manual (page 236) for the sleep timer to turn off the TV and (page 237) for the on timer http://downloadcenter.samsung.com/content/UM/201211/20121110095845360/01-XTDVBEUE-ENG-1109.pdf. Hope this helps.
answered 1 month ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Is there a timed switch-off or a child lock function to limit the time children can watch TV?

The wider question is about the means to control the time available for children to watch TV. Control of the channels ( by channel rather than by programme category).Some of the old TVs seem to give more control over the TV by locking the TV buttons and relying on remote and also enabled a programmed switch off.
asked 1 month ago
Pompilica
UK
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
Question

How to lock or even remove a digital channel from list?

How to lock or even remove a digital channel from list? Samsung TV UE40ES5500. The manual indicates a menu item , Channel Lock in the Channel Menu. Was this option removed , as I can t find it?
asked 1 month ago
Pompilica
UK
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, To delete a channel from a Categroy list on the Channel screen, follow these steps: Select a category of the channel> Select a channel in the category list ( a tick will appear the side). Open the Tools menu using your remote> Select Delete. The message Delete the selected channels? appears. Select Ok. Hope this helps.
answered 4 weeks, 1 day ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

How can I get the new BBC iplayer for the radio? I have done a firmware update via USB to load update dated April 2014.

asked 1 month, 4 weeks ago
pPhil
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, I'm afraid that radio programmes are no longer available to stream on this application from all TVs. For more information please contact the app provider. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

New TV firmware?

I stayed in a hotel the other day with I guess a new sammy. when changing channels it had a nice display on the right with simple text saying what the channel was playing.
On mine when you change channel you have to hit info every time to see whats on the tv.
Can this firmware not go on my tv?
asked 2 months, 1 week ago
garethsnaim
uk
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, The TV that you have seen is a business TV and they are set up with different settings according to the line of business. The most recent firmware for the ES5500 is 2000.2, you can download this from the website. Hope this helps.
answered 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Sound bar compatibility

ES5500 tv is samsung blue tooth sound bar HW-H355 compatible? If not is there a blue tooth sound bar that is compatible with this tv?
asked 3 months, 1 week ago
Liam
Crewe
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Liam,

I'm afraid the ES5500 is not compatible with a wireless soundbar. Please check out this link to view a wired soundbar that is compatible with your TV http://www.samsung.com/uk/consumer/tv-audio-video/wireless-soundbars/wireless-soundbars/HW-F350/XU. Hope this helps.
answered 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Remote control need help

I have a UE 40ES 5500 smart tv,and wish to use another smart remote for more functions ie scroll,smart hub etc.However the one I have purchased does only the power on/off and display onscreen shows "not available" the new remote is a AA59-0670
asked 3 months, 2 weeks ago
Smiggs66
Uk
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

I'm afraid this remote is not compatible with the TV. Please contact your local service centre to get a replacement remote http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When I try to run Amazon instant it default s to a love film screen and tells me to update Samsung Device software.

I have tried this and have also un installed and re installed the Amazon Instant app. This has made no difference
asked 6 months ago
James
London
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi James,

We recommend ensure that the app is up to date.

Instructions on how to update the app are included in the link below;

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1031007&cdsite=uk&status=

Thanks.
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

WHY IS THE STANDBY LIGHT FLASHING

WHEN I GO TO TURN ON THE TV BY REMOTE THE STANDBY LIGHT FLASHES LIKE A CODE. THE TV DOES NOT COME ON.
asked 6 months ago
Niel Moynan
Worthing West Sussex
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Niel,

If your TV is not switching on at all, we recommend you contact a member of our AV technical team on 0330 726 7864 who can troubleshoot this for you.

Thanks
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

flash player

Hi As this t v got flash player as the web browser only streams videos for about 30 minuets the stops stating limit full
asked 9 months ago
Woody
cambridge
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Woody,

Unfortunately this TV does not support Flash Player, this is a limitation of the web browser.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Connecting the s4 screen to tv

I can't connect the galaxy S4 using MHL to HDMI cable with the smart tv UE40ES5500. The connections are ok, but no signal
asked 9 months ago
miri
uk
on 40" ES5500 Series 5 SMART Full HD LED TV
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi,

I would advise you to try a different cable and a different HDMI port to ensure that these are not at fault. If problem is not with the cable, I would advise you to call us on 0330 7267864.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What is the code for this model, I want to program my Humax PVR remote.

asked 10 months ago
TaxiGeorge
Northampton
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

In order to get the right remote code for your TV you are required to contact Humax directly.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Doe the ES5500 tv have ARC (audio return channel)?

Trying to connect with soundbar.
asked 10 months ago
Soundguru
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

Yes this TV has a HDMI (ARC) input.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

mm

I would like to know if it is possible to see which apps I can install on model ES5500. But I would like to see this on a web page on my computer.
asked 10 months ago
mario
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mario,

It is not possible to see which apps are compatible with this TV on your PC, it can only be done through the TV itself.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why won't netflix load?

Hi

I am unable to load Netflix on my smart TV. All other Smart TV apps work so there is no issue connecting to the internet.

I have tried several fixes I have read online such as reseting the TV, re-installing the App, deactivating all Netflix devices, changing my DNS to point to Google DNS.

Please advise what else I can do to try and resolve the issue.

Serial No: B4CF3HKC501423M
Model: UE40ES5500KXXU
Netflix ESN SSTV-X101-131004-003 3349568-0D65(3.1.3)
asked 10 months ago
Anonymous
London
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Nick,

As Netflix is a third party application we cannot give specific technical advice regarding this.
Please be advised we cannot guarantee compatibility with any application not produced by Samsung. Ultimately, it is the responsibility of the third party producer to ensure their applications are compatible with our devices.

We recommend contacting Netflix to ensure that the application is compatible with your device.
They may have an update or specific instructions that you need to follow, in order for it to work correctly.

Thanks
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

What keyboards work with the UE40ES5500 model

I have a Samsung UE40ES5500, and want to use the web browser & other functions with an easier interface than the std remote.
What wireless keyboards will work with my device??
asked 11 months ago
johnmac
Ireland
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi John,

This TV does not support a wireless keyboard but you may use a wired USB HID compliant keyboard with this TV.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do you play movies on the new movies and tv app?

40" ES5500 Series 5 SMART Full HD LED TV
asked 1 year ago
Grimbo27
Salisbury
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Grimbo,

You would need to contact the application developer for support as all apps are developed and maintained by their vendors.

Thanks.
answered 11 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

what model keyboard is compatable with this model tv

my tv is model UE40ES5500K i have tried the latest keyboard but will not pair with the tv, we purchased this tv oct 2012.
asked 10 months ago
Anonymous
mansfield,nottinghamshire, england
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Most wired keyboards will be compatible with your TV.

Thanks,
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I want to watch movies from the smart screen but once you have selected what you want to watch there is no Play button/tab

asked 10 months ago
Anonymous
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Due to the nature of your query we recommend you contact your technical support team on 0330 726 7864 who can talk you trouble troubleshooting this issue.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
1 2 3 4 5 6 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.