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Customer Questions & Answers for
40" ES5500 Series 5 SMART Full HD LED TV

Discover a TV that offers vivid viewing and a diverse range of entertainment. The Samsung 40” ES550 LED TV lets you access online Smart Hub content and services, and you can even make big-screen Skype video calls. You’ll also be able to record and store TV shows and movies to USB memory sticks and external hard disk drives thanks to Extended Personal Video Recorder Ready. And, with Wide Colour Enhancer Plus, all your entertainment will be delivered with vibrant colour.
Customer Questions & Answers:
119 Questions
 | 
54 Answers
Overall Rating:
4.118 out of 5
4.1
out of
5
(17 Reviews)17

Questions & Answers for samsung 40" ES5500 Series 5 SMART Full HD LED TV

Question

Internet connection problem

it was working perfect for 2 years. and one morning my tv connected to router but couldn`t connect to internet. my phone tablet and pc working no problem. i reset all my lan and wlan at home. all other items working but tv not.
any ideas? 40" ES5500 Series 5 SMART Full HD LED TV
asked 1 week, 1 day ago
ramas
Ireland
on 40" ES5500 Series 5 SMART Full HD LED TV
+1point
1out of 1found this question helpful.
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Question

Smart hub only partially working

Why have some of the channels on smart hub suddenly stopped working ~ channel 5 and itv are working fine ~ BBC and channel 4 are not. Message says its connected but to contact service provider. How do I fix it?
asked 1 week, 1 day ago
fennelseed
UK
on 40" ES5500 Series 5 SMART Full HD LED TV
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Question

No internet access

Since a recent automatic Smart Hub update my ES5500 cannot connect to the internet. Can you help ?
asked 1 week, 2 days ago
Grahamb
UK
on 40" ES5500 Series 5 SMART Full HD LED TV
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Question

can i download the screen mirroring software to my tv

i have a samsung galaxy s4 with this facity
asked 2 weeks, 1 day ago
steve
harrow
on 40" ES5500 Series 5 SMART Full HD LED TV
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Question

Is my TV comparable with HW- H450 sound bar

I have connected my UE40 to a HW H450 Soundbar by optical cable. It works as an external speaker but there are brief pauses in the sound every so often. Do I need to update firmware or Chnage configuration
asked 1 month, 1 week ago
Rikbert
UK a
on 40" ES5500 Series 5 SMART Full HD LED TV
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Question

My tv wont switch on. It is just flashing red the power button

asked 1 month, 1 week ago
Mandy
Lincolnshire
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi Mandy,

Due to the nature of this query, please check out this link to contact your nearest repair centre to look into this http://www.samsung.com/uk/support/servicelocation/.

Thank you.
answered 1 month, 1 week ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

More Skype cameras for UE40ES5500KXXU

Hi,
I read here in Ask the community that the cameras VG-STC2000 and CY-STC1100 are compatible with UE40ES5500KXXU. Problem, it looks they are discontinued. Can I use the VG-STC3000 or VG-STC4000?

Kind regards
asked 1 month, 3 weeks ago
blasco
London
on 40" ES5500 Series 5 SMART Full HD LED TV
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Question

HD channels lost, wont retune

We had some disruption to the HD channels two days ago and since then we cannot get the HD channels. Have tried retuning and factory reset but nothing. Have another samsung tv on same aerial working perfectly......
asked 2 months ago
Anne
Leicester
on 40" ES5500 Series 5 SMART Full HD LED TV
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Question

4od keeps stopping post ads.

2013 tv so almost a year old. 4od buffers post ads. I have factory reset / rebooted tv. I have reinstalled hub. Have checked software - no new updates for you at the moment. I have reinstalled 4od and still it stops post ad slot. Always presents buffer screen, sometimes if I ffwd through a show it says "content currently n/a". Ch4 say its Samsung tv as it workd
asked 3 months, 1 week ago
ejgrant
Hertfordshire
on 40" ES5500 Series 5 SMART Full HD LED TV
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answer 1
Hi,

Please check out this link for troubleshooting steps: http://www.samsung.com/uk/support/skp/faq/434293.

If you find that you are still having issues with this application, I would advise contacting the content creator directly for further assistance.

Thank you.
answered 3 months, 1 week ago
Samsung E-support
0points
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Question

I have a dark patch on the screen what causes it

the patch is about 30cm in diameter, fairly close to the centre
it can be seen mainly when the screen is light, is it repairable
asked 4 months, 3 weeks ago
gunger
Norfolk UK
on 40" ES5500 Series 5 SMART Full HD LED TV
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answer 1
Hi,

I would advise that you contact your nearest Samsung Service Centre who will be able to inspect and repair your TV http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 4 months, 3 weeks ago
Jessica Thomas
+1point
1out of 1found this answer helpful.
Question

Is there a timed switch-off or a child lock function to limit the time children can watch TV?

The wider question is about the means to control the time available for children to watch TV. Control of the channels ( by channel rather than by programme category).Some of the old TVs seem to give more control over the TV by locking the TV buttons and relying on remote and also enabled a programmed switch off.
asked 5 months, 2 weeks ago
Pompilica
UK
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi, You can set a timer to turn on your TV. You can also set a timer that will turn off your TV. Please check out this link for the manual (page 236) for the sleep timer to turn off the TV and (page 237) for the on timer http://downloadcenter.samsung.com/content/UM/201211/20121110095845360/01-XTDVBEUE-ENG-1109.pdf. Hope this helps.
answered 5 months, 2 weeks ago
Samsung Support
0points
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Question

Is there a timed switch-off or a child lock function to limit the time children can watch TV?

The wider question is about the means to control the time available for children to watch TV. Control of the channels ( by channel rather than by programme category).Some of the old TVs seem to give more control over the TV by locking the TV buttons and relying on remote and also enabled a programmed switch off.
asked 5 months, 2 weeks ago
Pompilica
UK
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
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Question

How to lock or even remove a digital channel from list?

How to lock or even remove a digital channel from list? Samsung TV UE40ES5500. The manual indicates a menu item , Channel Lock in the Channel Menu. Was this option removed , as I can t find it?
asked 5 months, 2 weeks ago
Pompilica
UK
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi, To delete a channel from a Categroy list on the Channel screen, follow these steps: Select a category of the channel> Select a channel in the category list ( a tick will appear the side). Open the Tools menu using your remote> Select Delete. The message Delete the selected channels? appears. Select Ok. Hope this helps.
answered 5 months, 1 week ago
Samsung Support
-1point
0out of 1found this answer helpful.
Question

How can I get the new BBC iplayer for the radio? I have done a firmware update via USB to load update dated April 2014.

asked 6 months ago
pPhil
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi, I'm afraid that radio programmes are no longer available to stream on this application from all TVs. For more information please contact the app provider. Hope this helps.
answered 6 months ago
Samsung E-Support
0points
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Question

New TV firmware?

I stayed in a hotel the other day with I guess a new sammy. when changing channels it had a nice display on the right with simple text saying what the channel was playing.
On mine when you change channel you have to hit info every time to see whats on the tv.
Can this firmware not go on my tv?
asked 6 months ago
garethsnaim
uk
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi, The TV that you have seen is a business TV and they are set up with different settings according to the line of business. The most recent firmware for the ES5500 is 2000.2, you can download this from the website. Hope this helps.
answered 6 months ago
Samsung E-Support
0points
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Question

Sound bar compatibility

ES5500 tv is samsung blue tooth sound bar HW-H355 compatible? If not is there a blue tooth sound bar that is compatible with this tv?
asked 7 months ago
Liam
Crewe
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi Liam,

I'm afraid the ES5500 is not compatible with a wireless soundbar. Please check out this link to view a wired soundbar that is compatible with your TV http://www.samsung.com/uk/consumer/tv-audio-video/wireless-soundbars/wireless-soundbars/HW-F350/XU. Hope this helps.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Remote control need help

I have a UE 40ES 5500 smart tv,and wish to use another smart remote for more functions ie scroll,smart hub etc.However the one I have purchased does only the power on/off and display onscreen shows "not available" the new remote is a AA59-0670
asked 8 months ago
Smiggs66
Uk
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi,

I'm afraid this remote is not compatible with the TV. Please contact your local service centre to get a replacement remote http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When I try to run Amazon instant it default s to a love film screen and tells me to update Samsung Device software.

I have tried this and have also un installed and re installed the Amazon Instant app. This has made no difference
asked 11 months ago
James
London
on 40" ES5500 Series 5 SMART Full HD LED TV
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1 answer
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answer 1
Hi James,

We recommend ensure that the app is up to date.

Instructions on how to update the app are included in the link below;

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1031007&cdsite=uk&status=

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

WHY IS THE STANDBY LIGHT FLASHING

WHEN I GO TO TURN ON THE TV BY REMOTE THE STANDBY LIGHT FLASHES LIKE A CODE. THE TV DOES NOT COME ON.
asked 11 months ago
Niel Moynan
Worthing West Sussex
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
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1 answer
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answer 1
Hi Niel,

If your TV is not switching on at all, we recommend you contact a member of our AV technical team on 0330 726 7864 who can troubleshoot this for you.

Thanks
answered 10 months ago
Samsung E-Support
+5points
5out of 5found this answer helpful.
Question

flash player

Hi As this t v got flash player as the web browser only streams videos for about 30 minuets the stops stating limit full
asked 1 year, 1 month ago
Woody
cambridge
on 40" ES5500 Series 5 SMART Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Woody,

Unfortunately this TV does not support Flash Player, this is a limitation of the web browser.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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