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Customer Questions & Answers for
40" EH5000 Series 5 Full HD LED TV

Bring home a TV with a better picture and better connectivity. The Samsung EH5000 Series 5 LED TV delivers spectacular Full HD viewing and HDMI connectivity, so you can enjoy all your favourite entertainment in ultra-realistic high definition. You can also connect to USB storage to access movies, music and photos, or use HDMI inputs to access a wide range of compatible devices. Thanks to Wide Colour Enhancer Plus, which boosts picture quality with an advanced algorithm, you’ll see more vivid and detailed images than ever.
Customer Questions & Answers:
53 Questions
 | 
27 Answers
Overall Rating:
4.727 out of 5
4.7
out of
5
(128 Reviews)128

Questions & Answers for samsung 40" EH5000 Series 5 Full HD LED TV

Question

How can I change location after initial setup ? I selected a wrong option and now get Non local news

asked 3 hours ago
Jcook90
London
on 40" EH5000 Series 5 Full HD LED TV
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Question

i remember at the beggining when i csnheged chanell it displayed on the top what was in the program the info,every time I changed the info popped on

asked 6 days ago
tinkbel
athens
on 40" EH5000 Series 5 Full HD LED TV
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Question

Connect devices via dongle

Hi, I bought the samsung dongle WIS12ABGNX/XEC to be able to connect my laptop and smartphone to this TV. The dongle is registered fine, but I am not sure how to connect the laptop?
asked 2 weeks, 4 days ago
Marija
London
on 40" EH5000 Series 5 Full HD LED TV
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Question

Whats the difference between UE40H5000 and UE40EH5000 tv?

asked 3 weeks, 1 day ago
Elaine
Manchester
on 40" EH5000 Series 5 Full HD LED TV
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Question

TV - UE40EH5000 -SOFTWARE UPGRADE

How do I upgrade software so that I can access the internet. The network is setup OK but asks to upgrade
asked 1 month, 2 weeks ago
kristi
Merseyside,England
on 40" EH5000 Series 5 Full HD LED TV
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1 answer
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answer 1
Hi Kristi,

Perhaps, you could try updating the software through USB drive? The firmware is available here http://www.samsung.com/uk/support/model/UE40EH5000KXXU.

To update your firmware via USB drive, please check out this link for instructions; http://www.samsung.com/uk/support/skp/faq/1057760.

Hope this helps
answered 1 month, 2 weeks ago
Samsung E-support
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Question

Is there an upgrade I can do so I can use my UE40EH5000 in Australia? The only digital options I have are Ireland and the United Kingdom.

TV purchased in the UK
asked 2 months, 3 weeks ago
chrisbduck
Toowoomba
on 40" EH5000 Series 5 Full HD LED TV
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1 answer
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answer 1
Hi.

I’m afraid that you are unable to change your TV settings to match the required elements in Australia. This is due to the TV being specifically made for the UK.

Thanks.
answered 2 months, 3 weeks ago
Samsung Support
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Question

UE40EH5000K Internet access

When connected to Internet on samsung UE40EH5000K what can I now do?
Thanks.
asked 3 months, 2 weeks ago
luis
uk
on 40" EH5000 Series 5 Full HD LED TV
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answer 1
Hi Luis, You will be able to access the Smart hub by pressing the Smart hub button. This function allows you to access Applications, Films and movies and the Web browser. You will be able to download applications through Samsung apps. Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
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Question

Some of the channels are missing after auto tuning update.

Why am I loosing Channels after Auto tuning
asked 4 months ago
morris_a11
Nantwich Cheshire . England
on 40" EH5000 Series 5 Full HD LED TV
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answer 1
Hi, Is your Tv firmware up to date? You can do this by; Pressing Menu> Support> Software Update> Update now. You will then need to re-tune your channels. Hope this helps.
answered 4 months ago
Samsung E-Support
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Question

Can anyone help I cannot connect to netflix other apps are ok and so is internet connection I rang netflix but they could not help

asked 4 months, 1 week ago
Julie46
Belfast
on 40" EH5000 Series 5 Full HD LED TV
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answer 1
Hi, Have you tried upgrading the firmware? Please check out this link on how to do this http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1052606. I have also included the link for the firmware www.samsung.com/uk/support/model/UE46EH5000KXXU. Hope this helps.
answered 4 months, 1 week ago
Samsung E-Support
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Question

Should a 2tb external HDD work with this tv?

Hi. I used to connect a 320gb external HDD to this tv and it worked fine for watching movies. I have now connected it to a 2tb external HDD and tv freezes all the time and sometimes crashes completely (switches off by itself with a very loud bang in the speakers). The HDD works fine on other devices. Why is my tv crashing?
asked 5 months, 4 weeks ago
Adrian.O
Cambridge, UK
on 40" EH5000 Series 5 Full HD LED TV
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Question

internet TV

how do I set my smart tv to watch internet tv and films etc in the same way as an XBMC box
Many Thanks
asked 6 months ago
Mk3 brianb
uk
on 40" EH5000 Series 5 Full HD LED TV
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1 answer
Answers
answer 1
Hi,

Here is a video link to show you how to connect your TV to the internet http://skp.samsungcsportal.com/integrated/popup/HtvDetail3.jsp?seq=9152&cdsite=uk&status=A

Hope this helps.
answered 6 months ago
Samsung E-support
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Question

can i use netflix on this television?

asked 9 months ago
scott
on 40" EH5000 Series 5 Full HD LED TV
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1 answer
Answers
answer 1
Hi Scott,

Unfortunately, this TV does not support an internet connection and so this would not be possible.

Thanks
answered 9 months ago
Samsung E-Support
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Question

Why do I need a set top box to get any channels?

I live in the FK2 area in Scotland. I use an aerial not cable. The set never showed any channels and would not tune until I added a set top box. Exactly what tuners are fitted to this set? I cannot send it back to the retailer as it was Comet.
asked 9 months ago
Robert
Falkirk Scotland
on 40" EH5000 Series 5 Full HD LED TV
0points
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1 answer
Answers
answer 1
Hi Robert,

Due to the nature of your enquiry, we recommend you contact a member of our AV technical support team on 0330 726 7864.

Thanks
answered 9 months ago
Samsung E-Support
0points
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Question

The HD channels on Freeview are not working - why?

asked 11 months ago
rejadam
London
on 40" EH5000 Series 5 Full HD LED TV
0points
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1 answer
Answers
answer 1
Hi,

Due to the nature of your enquiry, we recommend you contact a member of our AV technical support team on 0330 726 7864 who will be able to troubleshoot this for you.

Thanks
answered 11 months ago
Samsung E-Support
0points
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Question

What soundbar would fit a UE40EH500K

I am looking to get a sound bar for my Samsung TV. Which soundbars are compatible?
asked 1 year ago
Henning
UK
on 40" EH5000 Series 5 Full HD LED TV
+2points
3out of 4found this question helpful.
2 answers
Answers
answer 1
Hi,

The sounds bar we recommend you use with this TV is the HW-F350.

Please note that these products will need to be connected via a Optical Cable.

Thanks.
answered 1 year ago
Samsung E-Support
+1point
2out of 3found this answer helpful.
answer 2
Hi,

The sounds bar we recommend you use with this TV is the HW-F350.

Please note that these products will need to be connected via a Optical Cable.

Thanks
answered 1 year ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Can I use a wifi dongle on this tv to watch iplayer etc

User submitted photo
asked 1 year ago
Ericm
on 40" EH5000 Series 5 Full HD LED TV
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi,

Due to the nature of your question we will need you to be more specific, call our Galaxy team on 0330 726 7864.

Thanks.
answered 1 year ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
Question

What can I use the network port for on the back of the tv

I have plugged it in to my router and I have an IP address etc can I use YouTube tv connection with my tv etc?
asked 11 months ago
Anonymous
Uk
on 40" EH5000 Series 5 Full HD LED TV
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1 answer
Answers
answer 1
Hi,

As your model of TV is not a Smart TV, you will not be able to use the internet connection for features such as these. The connection will enable you to update your TV via online, when a software update is available.

Thanks.
answered 11 months ago
Samsung E-Support
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Question

Movies and tv shows

We have registered an email address but are still unable to play movies or tv shows how would we go about this? Thank you
asked 1 year, 2 months ago
Anonymous
Erith
on 40" EH5000 Series 5 Full HD LED TV
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1 answer
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answer 1
Hi,

You would need to contact the application provider to see why this is not working as all apps are developed and maintained by their vendors.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
0points
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Question

Does it support HDMI-CEC

asked 1 year, 4 months ago
SImon
on 40" EH5000 Series 5 Full HD LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Simon,

This TV does not support HDMI-CEC. Please see full specifications here http://www.samsung.com/uk/consumer/tv-audio-video/television/led-tv/UE40EH5000KXXU-spec

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
0points
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Question

Can't turn on subtitles

I'd like to ask about subtitles settings. Subtitles in menu are disabled and I can't turn it on or change settings. For eg.I want to play movie from usb_disk and subtitles are not visible in directory too.

Thanks
asked 1 year, 6 months ago
Matej
Slovakia
on 40" EH5000 Series 5 Full HD LED TV
+1point
2out of 3found this question helpful.
1 answer
Answers
answer 1
Hi Matej,

You will need to contact Samsung Slovakia for support with this issue.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
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