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Customer Questions & Answers for
40" EH5000 Series 5 Full HD LED TV

Bring home a TV with a better picture and better connectivity. The Samsung EH5000 Series 5 LED TV delivers spectacular Full HD viewing and HDMI connectivity, so you can enjoy all your favourite entertainment in ultra-realistic high definition. You can also connect to USB storage to access movies, music and photos, or use HDMI inputs to access a wide range of compatible devices. Thanks to Wide Colour Enhancer Plus, which boosts picture quality with an advanced algorithm, you’ll see more vivid and detailed images than ever.
Customer Questions & Answers:
59 Questions
 | 
28 Answers
Overall Rating:
4.727 out of 5
4.7
out of
5
(128 Reviews)128

Questions & Answers for samsung 40" EH5000 Series 5 Full HD LED TV

Question

Why can't I dowload netflix app?

I have a 40 inch LED model - UE40D5520NWXXU.

I can not find the NETFLIX app anywhere. The firmware version says it is up to date 1019.

I have tried downloading a firmware onto USB, but when I plugged the USB into the TV it could not find anything to update.

However I did struggle to find the exact model number above (as it didn't appear to exist) so had to choose one similar.

I don't really know what to do now.

The exe I downloaded was - T-MST5DEUC-1025.0.exe
asked 1 month, 2 weeks ago
SuzieQ
Exmouth
on 40" EH5000 Series 5 Full HD LED TV
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Question

What wifi LAN adaptor do I need for UE40EH5000KXXU

What wifi LAN adaptor do I need for UE40EH5000KXXU
asked 2 months, 3 weeks ago
Brian L
on 40" EH5000 Series 5 Full HD LED TV
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answer 1
Hi Brian, I'm afraid the EH5000 does not support the Wireless LAN adapter. Unfortunately this TV does not support the Smart Features function. Hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
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Question

What extra features will fitting a wireless lan adapter give this tv.

asked 3 months, 1 week ago
Fishing 42
Paignton devon
on 40" EH5000 Series 5 Full HD LED TV
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Question

Updating help?

What other ways are there to update my TV? My USB hasnt got enough storage on and i dont want to buy another one.
asked 5 months, 2 weeks ago
nick
glos
on 40" EH5000 Series 5 Full HD LED TV
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Question

Does this have a power switch?

Can you turn the tv off or does it have to be left in standby mode? How much electric does this use?
asked 5 months, 4 weeks ago
Hazeff
UK
on 40" EH5000 Series 5 Full HD LED TV
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Question

How to get the perfect picture for my UE40H5000

What is the recommended picture to get the most out of my tv? What is the perfect picture.
asked 6 months ago
Tom88
England
on 40" EH5000 Series 5 Full HD LED TV
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Question

How can I change location after initial setup ? I selected a wrong option and now get Non local news

asked 6 months ago
Jcook90
London
on 40" EH5000 Series 5 Full HD LED TV
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Question

i remember at the beggining when i csnheged chanell it displayed on the top what was in the program the info,every time I changed the info popped on

asked 6 months ago
tinkbel
athens
on 40" EH5000 Series 5 Full HD LED TV
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Question

Connect devices via dongle

Hi, I bought the samsung dongle WIS12ABGNX/XEC to be able to connect my laptop and smartphone to this TV. The dongle is registered fine, but I am not sure how to connect the laptop?
asked 7 months ago
Marija
London
on 40" EH5000 Series 5 Full HD LED TV
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Question

Whats the difference between UE40H5000 and UE40EH5000 tv?

asked 7 months ago
Elaine
Manchester
on 40" EH5000 Series 5 Full HD LED TV
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Question

TV - UE40EH5000 -SOFTWARE UPGRADE

How do I upgrade software so that I can access the internet. The network is setup OK but asks to upgrade
asked 8 months ago
kristi
Merseyside,England
on 40" EH5000 Series 5 Full HD LED TV
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answer 1
Hi Kristi,

Perhaps, you could try updating the software through USB drive? The firmware is available here http://www.samsung.com/uk/support/model/UE40EH5000KXXU.

To update your firmware via USB drive, please check out this link for instructions; http://www.samsung.com/uk/support/skp/faq/1057760.

Hope this helps
answered 8 months ago
Samsung E-support
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Question

Is there an upgrade I can do so I can use my UE40EH5000 in Australia? The only digital options I have are Ireland and the United Kingdom.

TV purchased in the UK
asked 9 months ago
chrisbduck
Toowoomba
on 40" EH5000 Series 5 Full HD LED TV
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answer 1
Hi.

I’m afraid that you are unable to change your TV settings to match the required elements in Australia. This is due to the TV being specifically made for the UK.

Thanks.
answered 9 months ago
Samsung Support
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Question

UE40EH5000K Internet access

When connected to Internet on samsung UE40EH5000K what can I now do?
Thanks.
asked 10 months ago
luis
uk
on 40" EH5000 Series 5 Full HD LED TV
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answer 1
Hi Luis, You will be able to access the Smart hub by pressing the Smart hub button. This function allows you to access Applications, Films and movies and the Web browser. You will be able to download applications through Samsung apps. Hope this helps.
answered 9 months ago
Samsung E-Support
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Question

Some of the channels are missing after auto tuning update.

Why am I loosing Channels after Auto tuning
asked 10 months ago
morris_a11
Nantwich Cheshire . England
on 40" EH5000 Series 5 Full HD LED TV
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answer 1
Hi, Is your Tv firmware up to date? You can do this by; Pressing Menu> Support> Software Update> Update now. You will then need to re-tune your channels. Hope this helps.
answered 10 months ago
Samsung E-Support
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Question

Can anyone help I cannot connect to netflix other apps are ok and so is internet connection I rang netflix but they could not help

asked 10 months ago
Julie46
Belfast
on 40" EH5000 Series 5 Full HD LED TV
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1 answer
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answer 1
Hi, Have you tried upgrading the firmware? Please check out this link on how to do this http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1052606. I have also included the link for the firmware www.samsung.com/uk/support/model/UE46EH5000KXXU. Hope this helps.
answered 10 months ago
Samsung E-Support
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Question

Should a 2tb external HDD work with this tv?

Hi. I used to connect a 320gb external HDD to this tv and it worked fine for watching movies. I have now connected it to a 2tb external HDD and tv freezes all the time and sometimes crashes completely (switches off by itself with a very loud bang in the speakers). The HDD works fine on other devices. Why is my tv crashing?
asked 1 year ago
Adrian.O
Cambridge, UK
on 40" EH5000 Series 5 Full HD LED TV
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Question

internet TV

how do I set my smart tv to watch internet tv and films etc in the same way as an XBMC box
Many Thanks
asked 1 year, 1 month ago
Mk3 brianb
uk
on 40" EH5000 Series 5 Full HD LED TV
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1 answer
Answers
answer 1
Hi,

Here is a video link to show you how to connect your TV to the internet http://skp.samsungcsportal.com/integrated/popup/HtvDetail3.jsp?seq=9152&cdsite=uk&status=A

Hope this helps.
answered 1 year, 1 month ago
Samsung E-support
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Question

can i use netflix on this television?

asked 1 year, 4 months ago
scott
on 40" EH5000 Series 5 Full HD LED TV
0points
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1 answer
Answers
answer 1
Hi Scott,

Unfortunately, this TV does not support an internet connection and so this would not be possible.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
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Question

Why do I need a set top box to get any channels?

I live in the FK2 area in Scotland. I use an aerial not cable. The set never showed any channels and would not tune until I added a set top box. Exactly what tuners are fitted to this set? I cannot send it back to the retailer as it was Comet.
asked 1 year, 4 months ago
Robert
Falkirk Scotland
on 40" EH5000 Series 5 Full HD LED TV
0points
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1 answer
Answers
answer 1
Hi Robert,

Due to the nature of your enquiry, we recommend you contact a member of our AV technical support team on 0330 726 7864.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
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Question

The HD channels on Freeview are not working - why?

asked 1 year, 6 months ago
rejadam
London
on 40" EH5000 Series 5 Full HD LED TV
0points
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1 answer
Answers
answer 1
Hi,

Due to the nature of your enquiry, we recommend you contact a member of our AV technical support team on 0330 726 7864 who will be able to troubleshoot this for you.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
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