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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Tab 3 8.0 Wi-Fi (White)

The Samsung Galaxy Tab 3 (8.0") is supremely slim and lightweight, yet it offers amazing performance for all your entertainment and apps. Thanks to its wide screen, it’s perfect for reading eBooks, watching movies and more. The Galaxy Tab 3 has been carefully developed for the best possible usability, with a better grip, optimal portability and lots of smart touches that increase your comfort and help you to do more with ease.
Customer Questions & Answers:
140 Questions
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138 Answers
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Questions & Answers for samsung Galaxy Tab 3 8.0 Wi-Fi (White)

Question

will the Galaxy Tab 3 8.0 Wi-Fi be getting kitkat

asked 4 days ago
darraN
UK
on Galaxy Tab 3 8.0 Wi-Fi (White)
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answer 1
Hi.

There is currently no release date for KitKat on the Galaxy Tab 3.

Keep an eye on the Samsung website for any future updates.

Thanks.
answered 3 days ago
Samsung E-Support
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Question

How do cancel a password

asked 6 days ago
Marlene Owen
Coventry
on Galaxy Tab 3 8.0 Wi-Fi (White)
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answer 1
Hi.

Please see page 36 of the below link:

http://downloadcenter.samsung.com/content/UM/201308/20130801154057995/SM-T310_UM_EU_Jellybean_Eng_Rev.1.2_130628a.pdf

Thanks.
answered 3 days ago
Samsung E-Support
0points
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Question

After accepting KitKat upgrade I am now getting apps loading automatically that I dont want. Why is this happening and can I stop it?

NY Times, Bloomberg and TripAdvisor are examples of this.
asked 1 week, 2 days ago
jmc1946
Wirral, UK
on Galaxy Tab 3 8.0 Wi-Fi (White)
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1 answer
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answer 1
Hi,

Have you tried performing a factory reset on the device? Please check out this link to reset the tablet http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1034597. Please ensure to back up your personal files before attempting this as they will be erased. Hope this helps.
answered 1 week ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How do I access free wifi when it doesnt require a password?

When at Gambado soft play, they have free wifi but I galaxy tab can only go on Facebook and on the Google page. It cant receive emails or search the web. The manager says i need to register my name and email address but I dont know where to do this as the wifi doesnt require a password and says Im connected and I have no pop up notification. Please help.
asked 2 weeks ago
wesselsonnoble
Edinburgh
on Galaxy Tab 3 8.0 Wi-Fi (White)
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answer 1
Hi,

I would advise that you forget the network by going to, settings > network > tap on the network > press forget and then re-adding it. Once you have done this, click on your interent browser, there should be a notification that prompts you to put in an email address and password. Hope this helps.
answered 1 week, 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Since the last update my touch screen does not work correctly but was perfectlying fine before.why?

asked 2 weeks, 4 days ago
Craig. foord
Cambridge
on Galaxy Tab 3 8.0 Wi-Fi (White)
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answer 1
Hi Craig.

I'd recommend performing a hardware test on the device. You do this by dialling *#0*#. This will bring up the hardware test menu, tap the touch option, this will bring up a screen to test the touch pad of the device.

If this doesn't solve the issue, you may need to perform a factory reset on the device. Ensuring you fully backup to Samsung Kies first.

Hope this helps.
answered 2 weeks ago
Samsung E-Support
-6points
0out of 6found this answer helpful.
Question

Why isnt there full screen album art on the lockscreen?

On updating to KitKat the change log said there will be full screen album art on the lockscreen. this doesnt happen when music is play it just displays the controls.
asked 3 weeks, 3 days ago
podycust
uk
on Galaxy Tab 3 8.0 Wi-Fi (White)
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1 answer
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answer 1
Hi.

This may be because there isn't any album art for the track that is playing.

Hope this helps
answered 2 weeks, 3 days ago
Samsung E-Support
0points
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Question

My Samsung Tab3 will not charge

I have niw tried to charge using three chargers. The tablet does nit recognise that it is connecred to a charger and does not charge.
asked 3 weeks, 5 days ago
lyndsey
uk
on Galaxy Tab 3 8.0 Wi-Fi (White)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Lyndsey,

I would advise that you get your tablet serviced by one of our engineers. Please check out this link to find your nearest service centre location http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 weeks, 3 days ago
Samsung E-Support
0points
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Question

Is there a headphone socket?

Just wondered if it is possible to attach headphones to other people do not have to listen to the sound.
asked 1 month, 1 week ago
martingaledmc
Southampton
on Galaxy Tab 3 8.0 Wi-Fi (White)
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answer 1
Hi.

This device does have an earphone jack so you can attach headphones.

Thanks.
answered 1 month, 1 week ago
Samsung E-support
0points
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Question

Is this device due to receive the update to KitKat?

I feel the Galaxy Tab 3 8.0 is missing out here - is it likely to receive the KitKat update?
asked 1 month, 1 week ago
dezzie
Gateshead
on Galaxy Tab 3 8.0 Wi-Fi (White)
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answer 1
Hi.

There is currently no release date for KitKat on the tab 3. Keep an eye on our website and the software update section in settings on your device for future updates.

Thanks
answered 1 month, 1 week ago
Samsung E-support
0points
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Question

Why no stereo output?

The tablet does not produce stereo sound, whether with the speakers or with a range of stereo headphones.
Using USB to my PC demonstrates that the files on the tablet are stereo.
asked 1 month, 2 weeks ago
Peter
UK
on Galaxy Tab 3 8.0 Wi-Fi (White)
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answer 1
I have solved the problem myself.
If you are only getting mono sound to your headphones from your Galaxy Tab 3 8 inch, stereo may come back if you do a soft reset.
However, if you do not want to risk losing other settings, do the following:-
Go to Settings/System/Accessibility/Hearing/Mono audio
Look at the check box and if there is a tick in it, tap to clear it.
You should then have full stereo again.
The Mono audio mode is for use with a single earphone.
The process does seem a bit more complex than it should be to switch between stereo and mono sound!
answered 1 month, 1 week ago
Peter
0points
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Question

How do i connect galaxy tab3 to other bluetooch devices?

My tab cannot find any of my other bluetooth devices. I have tried making it visible and then connecting via the other device but no other device can find my tab.
asked 1 month, 2 weeks ago
camski1876
on Galaxy Tab 3 8.0 Wi-Fi (White)
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This question currently has no approved answers.
Question

How do i connect galaxy tab3 to other bluetooch devices?

My tab cannot find any of my other bluetooth devices. I have tried making it visible and then connecting via the other device but no other device can find my tab.
asked 1 month, 2 weeks ago
camski1876
on Galaxy Tab 3 8.0 Wi-Fi (White)
-1point
0out of 1found this question helpful.
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This question currently has no approved answers.
Question

Can word doc files be loaded & edited from the SD card

asked 1 month, 3 weeks ago
Robert
UK
on Galaxy Tab 3 8.0 Wi-Fi (White)
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
Hi Robert,

Due to the nature of this enquiry, please contact the Galaxy team on 0330 726 7864 for further information about your query.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
-1point
0out of 1found this answer helpful.
answer 2
Hi Robert,

For further information about this query, please contact the Galaxy team on 0330 726 7864.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

On my GT-3590 there is a spanner icon (rhc) on the opening screen, what is it?

There is a dark circle with a spanner icon in it.
asked 1 month, 3 weeks ago
BobW
North Yorkshire
on Galaxy Tab 3 8.0 Wi-Fi (White)
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1 answer
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answer 1
Hi Bob,

Due to the nature of this enquiry, please contact the Galaxy support team to troubleshoot this issue on 0330 726 7864.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

My gmail is not signing in?

It says cant establish a reliable internet
asked 2 months ago
qazwam
luton
on Galaxy Tab 3 8.0 Wi-Fi (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, please contact our Galaxy support team on 0330 726 7864 to troubleshoot this issue.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Myfi and galaxy tab 3

Can I connect the galaxy tab 3 to the web, when I am abroad and dont have access to wifi. My friend mentioned something called myfi. Cheers
asked 2 months, 1 week ago
Wendy
London
on Galaxy Tab 3 8.0 Wi-Fi (White)
0points
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1 answer
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answer 1
Hi.

You would have to speak to your network provider regarding MiFi as it would be provided by them.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

I need help with the video hub, I downloaded a video from the video hub to watch on the train but the device is telling me to connect to pc to downloa

I downloaded a video from the video hub to watch on the train but the device is telling me to connect to pc to download a licence, when I connect to my pc nothing happens, what do I need to do?
asked 2 months, 1 week ago
Julieade
Bristol, UK
on Galaxy Tab 3 8.0 Wi-Fi (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Due to the nature of tis enquiry, we would need to speak to you regarding this query. Please contact the Galaxy team on 0330 726 7864 further assistance.

Thanks
answered 1 month, 2 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Screen Construction?

Is the screen on a galaxy tab 3 8in made from gorilla glass?
asked 2 months, 2 weeks ago
JW1000
UK
on Galaxy Tab 3 8.0 Wi-Fi (White)
0points
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1 answer
Answers
answer 1
Hi.

The Samsung Galaxy Tab 3 8 inch comes with a toughened glass screen.

Hope this helps.
answered 2 months, 1 week ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

my screen is upside down and will not turn to the correct position what can I do to fix this problem

I switch my tablet on put in my pin number and as soon as I have done this the screen goes upside down and I cannot get it to correct itself .What can I do to ?
asked 2 months, 2 weeks ago
katie
STOKE ON TRENT
on Galaxy Tab 3 8.0 Wi-Fi (White)
0points
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1 answer
Answers
answer 1
Hi Katie,

It is most likely a minor software confliction that is causing this issue to occur.

Please perform a reset on your tablet to see if this resolves the issue. Ensure all data is backed up on Samsung Kies before you reset the device.

Hope this helps
answered 2 months, 2 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

can a samsung galaxy s3 mini charger be used to charge a tab 3 8.0

asked 2 months, 2 weeks ago
peter
sheffield
on Galaxy Tab 3 8.0 Wi-Fi (White)
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1 answer
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answer 1
Hi Peter,

We always recommend using the charger that came with the device. This is because different wires have different power outputs and using the wrong wire could affect the charge speed.

Hope this helps
answered 2 months, 2 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
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