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Most Recent Questions
Recent Question:
RSG5UCRS DA29-00003G filter does not match a new genuine DA29-00003G filter - please help
Recent Question:
how do you keep temp display continuously on the screen on rsg5ucrs?
Questions with Most Recent Answers
Question:
RSG5UCRS DA29-00003G filter does not match a new genuine DA29-00003G filter - please help
Question:
how do you keep temp display continuously on the screen on rsg5ucrs?

Customer Questions & Answers for
samsung RSG5UCRS G-Series American Style Fridge Freezer

The stainless steel RSG5UCRS utilises advanced insulation technology to offer over 100 litres more internal space than a standard side by side fridge freezer, despite having the same exterior dimensions, meaning you can store more of the foods you like. It also features Samsung’s unique Twin Cooling Plus technology, which keeps your food fresher for longer by maintaining a humidity level of up to 75%.
Customer Questions & Answers:
22 Questions
 | 
17 Answers
Overall Rating:
4.364 out of 5
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Questions & Answers for samsung RSG5UCRS G-Series American Style Fridge Freezer

Question

Model numbers help

What is the difference between rsg5ucrs, srg5uusl and rsg5uurs
asked 1 week, 2 days ago
Confused
Welwyn garden
on RSG5UCRS G-Series American Style Fridge Freezer
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Question

Can I use for a little while the fridge w/o water supply w/o damaging it?

I am considering to buy the RSG5UCRS however I will probably have the water supply installed few weeks after receiving the fridge - can I use it then w/o damaging it?
asked 4 weeks, 1 day ago
Jacques
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi, Not having your water supply connected will limit the functions of your fridge/freezer. This will not damage your product in anyway as the water supply line is optional. Hope this helps.
answered 3 weeks, 5 days ago
Samsung E-Support
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Question

RSG5UCRS replacement filter seems to have part number DA29-00003, what is the difference between codes ending in b, g and f?

When searching for a replacement filter for my RSG5UCRS I seem to get a variety of different part numbers, DA29-00003b, DA29-00003f and DA29-00003g. Will any of these be ok and if yes what is the difference?
asked 1 month, 3 weeks ago
Mike
Surrey, UK
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi Mike,

Please check out this link to find the water filter for the RSG5UCRS http://www.4mysamsung.co.uk/fridge-freezer/rsg5ucrs-rsg5ucrs1xeu-ver0000/hafin-internal-water-filter-cartridge/product.pl?pid=945927&path=627469&model_ref=970633. Hope this helps.
answered 1 month, 2 weeks ago
Samsung E-Support
-5points
2out of 9found this answer helpful.
Question

RSG5UCRS replacement filter seems to have part number DA29-00003, what is the difference between codes ending in b, g and f?

When searching for a replacement filter for my RSG5UCRS I seem to get a variety of different part numbers, DA29-00003b, DA29-00003f and DA29-00003g. Will any of these be ok and if yes what is the difference?
asked 1 month, 3 weeks ago
Mike
Surrey, UK
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi, Mike the letter at the end of the part number is for the series of fridge freezer you have. As yours is a G series I would recommend you buy the DA29-00003G. Hope this helps.
answered 1 month ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

Whats the watts or amps ?

Whats the watts or amp of the RSG5DURS model ?
asked 1 month, 4 weeks ago
bubble
on RSG5UCRS G-Series American Style Fridge Freezer
-1point
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answer 1
Hi,

Are you referring to the annual energy consumption? That is 514 Kilowatt hours per day. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
-1point
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Question

DOES THE DISPENSER DO CRUSHED ICE AND CUBES?

RSG5UCRS
asked 2 months, 3 weeks ago
SCOTT
LEEDS
on RSG5UCRS G-Series American Style Fridge Freezer
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Question

Going into exhibition mode on its own?

Has anyone experienced the fridge freezer going into exhibition mode entirely independently? We got home today to find everything defrosted in the freezer, looked up the problem on the web and discovered exhibition mode. After turning this off by holding down two buttons for 8 seconds it now appears to be working normally or at least its cooling down again. But I dont understand how anyone in the house could have accidentally turned the demo mode on. Weird... It would be interesting to find out if anyone else has had this problem. Thanks.
asked 2 months, 3 weeks ago
coops
Ruislip, UK
on RSG5UCRS G-Series American Style Fridge Freezer
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Question

Do the doors have to open past 90 degrees?

If they do can you tell me the measurement of the space needed to do this please?
asked 2 months, 4 weeks ago
pippac
Kent
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi.

Only opening the doors to 90 degrees may restrict the space you have to access the unit. I've attached the user guide for the appliance so you can see the full dimensions when the doors are open. The relevant information can be found on page 11.

http://downloadcenter.samsung.com/content/UM/201406/20140603095320643/DA99-01745T-16.pdf

Hope this helps.
answered 2 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I use the fridge freezer without plumbing it in?

Hi, just got fridge freezer but the plumber does not come for a week to attach water. Can I use the fridge freezer as normal without water or will this damage anything?
asked 3 months, 1 week ago
Gavster
on RSG5UCRS G-Series American Style Fridge Freezer
+1point
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answer 1
Hi,

I would advise that you wait until the fridge freezer is properlly installed before using it.

Thanks
answered 3 months ago
Samsung E-support
-5points
0out of 5found this answer helpful.
Question

RSG5UCRS DA29-00003G filter does not match a new genuine DA29-00003G filter - please help

Samsung support, it appears the DA29-00003G filter that came with my freezer has a completely different moulded locking system than any genuine replacement filter i purchase. Any ideas as to how/why that would be? I've also purchased "official" alternatives from Whirlpool (see attached image). The locking system is the same as with genuine replacement filters and does not match the one that came with my freezer.
User submitted photo
asked 5 months, 1 week ago
Roger JM
London, England
on RSG5UCRS G-Series American Style Fridge Freezer
+1point
1out of 1found this question helpful.
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answer 1
Hi Roger,

Due to the nature of your query we recommend you contact our HA Support Team on 0330 726 7864 so that we can gather further information from you.

Thanks.
answered 5 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Should this product be plumbed?

asked 5 months, 2 weeks ago
Homira123
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi,

Yes this unit needs to be plumbed in.

Thanks.
answered 5 months, 1 week ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

water filter

where would i get a replacement water filter for this model?
asked 5 months, 3 weeks ago
gayloff
dublin, Ireland
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi Gayloff,

Please visit 4mysamsung.co.uk for all Samsung spare parts.

Thanks
answered 5 months, 2 weeks ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

how do you keep temp display continuously on the screen on rsg5ucrs?

asked 7 months ago
milan
leicester
on RSG5UCRS G-Series American Style Fridge Freezer
+1point
1out of 1found this question helpful.
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answer 1
Hi Milan,

This appliance has an extra power saving feature. During normal operation the temperature display’s on the control panel remain blank.

When either a door is opened or one of the buttons is pressed then the temperatures are displayed for a period of about 10 seconds, after which they will go blank again. So your display is working correctly.

Thanks.
answered 6 months ago
Samsung E-Support
-3points
1out of 5found this answer helpful.
Question

Using appliance without filter

The wrong filter was sent with my appliance. The ice is still produced and the water is still dispensed with no problem without it being fitted. Is the ice and water safe to use and drink until a replacement filter arrives?
asked 7 months ago
jo-sean
wales
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi Jo-Sean,

If you have received the wrong filter contact our HA support team on 0330 726 7864 for further assistance.

Thanks.
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Fridge Door shelf features - can rack and shelf/egg storage shown in picture

Fridge Door Can Rack - can this be removed and replaced with a (bought separately) normal door shelf.
Fridge Door Shelf/Egg Rack - the photo shows two shelf like fittings mounted together - are these a shelf and an egg storage box, or something else.
asked 7 months ago
Louisville
Aberdeen, UK
on RSG5UCRS G-Series American Style Fridge Freezer
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1 answer
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answer 1
Hi,

Any removable door shelves can be removed by holding the shelf with both hands and gently lifting up.

Thanks
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How long does the RSG5UURS fridge freezer take to chill food to 5 degrees c?

A June 2010 review of the similar model RSG5UCRS by WHich Magazine raised concerns about this taking too long. We would otherwise be interested in buying this model.
asked 8 months ago
mel14
on RSG5UCRS G-Series American Style Fridge Freezer
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Hi Mel,

The answer to this question has too many variables in order to give a direct answer.

However you can view all the tech specs and features on our website:

http://www.samsung.com/uk/consumer/...

Thanks
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Is there a model without a water dispenser?

My wife and I really like the internal layout and accessories of the G Series but we don't want a water or ice dispenser - is there an equivalent model?
asked 8 months ago
the_alexw
London, UK
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi,

Unfortunately not, the American Style Side by Side fridge freezer does not come without the water dispenser.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Would this product work correctly in an ambient temperature range 10 deg C to 38 deg C?

I would like to locate this product in my conservatory where the temperature can range from 10 deg C to 38 deg C. Would this product work in the location without switching off or not cooling down to the set temperatures.
asked 11 months ago
JoeS
London NW
on RSG5UCRS G-Series American Style Fridge Freezer
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1 answer
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answer 1
Hi JoeS,

The appliance has a climate region of +10° - +43°C, and will work within these ranges. however the unit should not be placed in direct sunlight.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

The frige was installed by the people who built the kitchen. I know they installed the handles but cannot find the documentation.

The handle is coming loose and I wish simply to tighten it up. I need to take it off to do this but can't find any reference to it in the manuals. However I do remember that when the fridge was delivered the handles were not attached to the door.. Can someone tell me where this documentation is or how to remove the handles.
asked 1 year ago
Anonymous
on RSG5UCRS G-Series American Style Fridge Freezer
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
Hi,

You can find the user manuals for this fridge at this link http://www.samsung.com/uk/support/model/RSG5UCRS1/XEF-downloads

Thanks.
answered 1 year ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

filter won't fit into housing???

have tried and also clled Samsung and they say its the right part number for the product code on appliance but wont fit. please help
User submitted photo
User submitted photo
User submitted photo
asked 1 year ago
Anonymous
derby
on RSG5UCRS G-Series American Style Fridge Freezer
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1 answer
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answer 1
Hi,

Please call our HA support line on 03307267864 (local rate) and one of our advisors will be able to locate the correct filter for you.

Thanks.
answered 1 year ago
Samsung E-Support
0points
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