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Most Recent Questions
Recent Question:
RSG5UCRS DA29-00003G filter does not match a new genuine DA29-00003G filter - please help
Recent Question:
how do you keep temp display continuously on the screen on rsg5ucrs?
Questions with Most Recent Answers
Question:
RSG5UCRS DA29-00003G filter does not match a new genuine DA29-00003G filter - please help
Question:
how do you keep temp display continuously on the screen on rsg5ucrs?

Customer Questions & Answers for
samsung RSG5UCRS G-Series American Style Fridge Freezer

The stainless steel RSG5UCRS utilises advanced insulation technology to offer over 100 litres more internal space than a standard side by side fridge freezer, despite having the same exterior dimensions, meaning you can store more of the foods you like. It also features Samsung’s unique Twin Cooling Plus technology, which keeps your food fresher for longer by maintaining a humidity level of up to 75%.
Customer Questions & Answers:
29 Questions
 | 
20 Answers
Overall Rating:
4.364 out of 5
4.4
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Questions & Answers for samsung RSG5UCRS G-Series American Style Fridge Freezer

Question

Will the fridge freezer suffer damage if I use it before it is plumbed-in?

asked 2 days ago
macrosman
on RSG5UCRS G-Series American Style Fridge Freezer
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Question

What width are each door on the RSG5UCRS G-Series American Style Fridge Freezer please, as the right one looks larger than the lft

need to know if Ill be able to open it sufficiently to get drawers out
asked 1 week, 1 day ago
Steve
Burton
on RSG5UCRS G-Series American Style Fridge Freezer
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Question

Where do you find the serial number on this fridge/freezer?

asked 1 week, 4 days ago
A Braid
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi, The serial number will be on a sticker on the inside of the fridge. You may need to pull out drawers to access this. Hope this helps.
answered 1 week, 3 days ago
Samsung E-Support
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Question

Screws that hold on the front leg cover

I have lost these screws - can anyone please tell me how long / what size they should be so I can get more?
asked 2 weeks, 5 days ago
Moray
Aberdeen, uk
on RSG5UCRS G-Series American Style Fridge Freezer
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Question

to change water filter that is behind freezer

Has it wheels to ease it out of housing?
asked 2 months ago
m pennell
Gravesend
on RSG5UCRS G-Series American Style Fridge Freezer
-1point
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1 answer
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answer 1
Hi.

Please see page 24 of the attached user manual for a guide on how to change the water filter.

Thanks.

http://downloadcenter.samsung.com/content/UM/201406/20140603095320643/DA99-01745T-16.pdf
answered 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Faulty ice/water dispenser

When I press the ice dispenser I get water instead of ice and then the display flashes PC Er and beeps. I have to turn off at the mains to reset the panel and stop the beeping.
asked 2 months, 2 weeks ago
Kathryn Hillman
Southampton
on RSG5UCRS G-Series American Style Fridge Freezer
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Question

Can we lay the filter down so it doesnt show?

asked 3 months ago
Sallis bev
Bristol
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi Sallis,

I wouldn't advise this as, the water filter needs to be locked in the correct position. Please check out this link for more information on how to install a water filter (page 24) http://downloadcenter.samsung.com/content/UM/201406/20140603095320643/DA99-01745T-16.pdf. Hope this helps.
answered 2 months, 3 weeks ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

Model numbers help

What is the difference between rsg5ucrs, srg5uusl and rsg5uurs
asked 3 months, 3 weeks ago
Confused
Welwyn garden
on RSG5UCRS G-Series American Style Fridge Freezer
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Question

Can I use for a little while the fridge w/o water supply w/o damaging it?

I am considering to buy the RSG5UCRS however I will probably have the water supply installed few weeks after receiving the fridge - can I use it then w/o damaging it?
asked 4 months, 2 weeks ago
Jacques
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi, Not having your water supply connected will limit the functions of your fridge/freezer. This will not damage your product in anyway as the water supply line is optional. Hope this helps.
answered 4 months, 1 week ago
Samsung E-Support
+4points
4out of 4found this answer helpful.
Question

RSG5UCRS replacement filter seems to have part number DA29-00003, what is the difference between codes ending in b, g and f?

When searching for a replacement filter for my RSG5UCRS I seem to get a variety of different part numbers, DA29-00003b, DA29-00003f and DA29-00003g. Will any of these be ok and if yes what is the difference?
asked 5 months, 1 week ago
Mike
Surrey, UK
on RSG5UCRS G-Series American Style Fridge Freezer
-1point
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answer 1
Hi Mike,

Please check out this link to find the water filter for the RSG5UCRS http://www.4mysamsung.co.uk/fridge-freezer/rsg5ucrs-rsg5ucrs1xeu-ver0000/hafin-internal-water-filter-cartridge/product.pl?pid=945927&path=627469&model_ref=970633. Hope this helps.
answered 5 months ago
Samsung E-Support
-6points
3out of 12found this answer helpful.
Question

RSG5UCRS replacement filter seems to have part number DA29-00003, what is the difference between codes ending in b, g and f?

When searching for a replacement filter for my RSG5UCRS I seem to get a variety of different part numbers, DA29-00003b, DA29-00003f and DA29-00003g. Will any of these be ok and if yes what is the difference?
asked 5 months, 1 week ago
Mike
Surrey, UK
on RSG5UCRS G-Series American Style Fridge Freezer
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answer 1
Hi, Mike the letter at the end of the part number is for the series of fridge freezer you have. As yours is a G series I would recommend you buy the DA29-00003G. Hope this helps.
answered 4 months, 2 weeks ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

Whats the watts or amps ?

Whats the watts or amp of the RSG5DURS model ?
asked 5 months, 2 weeks ago
bubble
on RSG5UCRS G-Series American Style Fridge Freezer
-1point
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1 answer
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answer 1
Hi,

Are you referring to the annual energy consumption? That is 514 Kilowatt hours per day. Hope this helps.
answered 5 months, 1 week ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

DOES THE DISPENSER DO CRUSHED ICE AND CUBES?

RSG5UCRS
asked 6 months ago
SCOTT
LEEDS
on RSG5UCRS G-Series American Style Fridge Freezer
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Question

Going into exhibition mode on its own?

Has anyone experienced the fridge freezer going into exhibition mode entirely independently? We got home today to find everything defrosted in the freezer, looked up the problem on the web and discovered exhibition mode. After turning this off by holding down two buttons for 8 seconds it now appears to be working normally or at least its cooling down again. But I dont understand how anyone in the house could have accidentally turned the demo mode on. Weird... It would be interesting to find out if anyone else has had this problem. Thanks.
asked 6 months ago
coops
Ruislip, UK
on RSG5UCRS G-Series American Style Fridge Freezer
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Question

Do the doors have to open past 90 degrees?

If they do can you tell me the measurement of the space needed to do this please?
asked 6 months ago
pippac
Kent
on RSG5UCRS G-Series American Style Fridge Freezer
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

Only opening the doors to 90 degrees may restrict the space you have to access the unit. I've attached the user guide for the appliance so you can see the full dimensions when the doors are open. The relevant information can be found on page 11.

http://downloadcenter.samsung.com/content/UM/201406/20140603095320643/DA99-01745T-16.pdf

Hope this helps.
answered 5 months, 3 weeks ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can I use the fridge freezer without plumbing it in?

Hi, just got fridge freezer but the plumber does not come for a week to attach water. Can I use the fridge freezer as normal without water or will this damage anything?
asked 6 months ago
Gavster
on RSG5UCRS G-Series American Style Fridge Freezer
+1point
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answer 1
Hi,

I would advise that you wait until the fridge freezer is properlly installed before using it.

Thanks
answered 6 months ago
Samsung E-support
-13points
0out of 13found this answer helpful.
Question

RSG5UCRS DA29-00003G filter does not match a new genuine DA29-00003G filter - please help

Samsung support, it appears the DA29-00003G filter that came with my freezer has a completely different moulded locking system than any genuine replacement filter i purchase. Any ideas as to how/why that would be? I've also purchased "official" alternatives from Whirlpool (see attached image). The locking system is the same as with genuine replacement filters and does not match the one that came with my freezer.
User submitted photo
asked 8 months ago
Roger JM
London, England
on RSG5UCRS G-Series American Style Fridge Freezer
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Hi Roger,

Due to the nature of your query we recommend you contact our HA Support Team on 0330 726 7864 so that we can gather further information from you.

Thanks.
answered 8 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Should this product be plumbed?

asked 9 months ago
Homira123
on RSG5UCRS G-Series American Style Fridge Freezer
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1 answer
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answer 1
Hi,

Yes this unit needs to be plumbed in.

Thanks.
answered 8 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

water filter

where would i get a replacement water filter for this model?
asked 9 months ago
gayloff
dublin, Ireland
on RSG5UCRS G-Series American Style Fridge Freezer
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1 answer
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answer 1
Hi Gayloff,

Please visit 4mysamsung.co.uk for all Samsung spare parts.

Thanks
answered 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

how do you keep temp display continuously on the screen on rsg5ucrs?

asked 10 months ago
milan
leicester
on RSG5UCRS G-Series American Style Fridge Freezer
+1point
1out of 1found this question helpful.
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answer 1
Hi Milan,

This appliance has an extra power saving feature. During normal operation the temperature display’s on the control panel remain blank.

When either a door is opened or one of the buttons is pressed then the temperatures are displayed for a period of about 10 seconds, after which they will go blank again. So your display is working correctly.

Thanks.
answered 10 months ago
Samsung E-Support
-6points
1out of 8found this answer helpful.
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