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Most Recent Questions
Recent Question:
Is it possible to upgrade the SSD storage on this machine?
Recent Question:
"Hi, Regarding your query please be advised that there is currently no official release date for this product in the UK...."
Recent Question:
When will the 8gb/256gb SSD version be released in the UK?
Recent Question:
When will this become available to buy again?
Questions with Most Recent Answers
Question:
Is it possible to upgrade the SSD storage on this machine?
Question:
"Hi, Regarding your query please be advised that there is currently no official release date for this product in the UK...."
Question:
When will the 8gb/256gb SSD version be released in the UK?
Question:
When will this become available to buy again?

Customer Questions & Answers for
samsung ATIV Book 9 Plus

Take power and portability on the go. Thanks to the Samsung craftsmanship engineering legacy, the Samsung ATIV Book 9 Plus is incredibly slim and lightweight. There’s no compromise on performance, however. The ATIV Book 9 Plus boots up in under six seconds and offers an 11-hour battery life. It also features a 13.3” Full HD LED touch display that offers vivid and comfortable viewing even outdoors. Samsung SideSync makes it easy to connect to your Samsung Android devices, too.
Customer Questions & Answers:
58 Questions
 | 
58 Answers
Overall Rating:
4 out of 5
4
out of
5

Questions & Answers for samsung ATIV Book 9 Plus

Question

Figuring out slow performance and iaStorA error messages

I have an Ativ 9 + (bought in May 2014) which has always repeatedly hung and suffers v slow performance on IE and switching between applications. In the event log I see lots of iaStorA 129 errors. I have changed the power settings to optimise performance. The machine has been back to Samsung who did a full system restore, updated software, Windows Defender is running and I have used Samsung tools to optimise all available harddrives. What else can I do? What other information is there on these isStorA problems?
asked 2 weeks, 1 day ago
Katharine
London
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

Windows license?

How do I get the windows product key allocated to the copy of windows that shipped with this machine? Theres no license certificate in the box.
asked 1 month, 3 weeks ago
Al115
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Please contact your retailer who will be able to provide this information for you. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i cant download the ME-Interface program via SW Update version 9.5.12.1682. After downloading, it says it cant be installed. What can I do?

asked 4 months, 3 weeks ago
Marieke
Utrecht
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, please contact our IT department on 0330 726 7864 to troubleshoot this issue.

Thanks
answered 4 months, 3 weeks ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

When will the 8gb/256gb SSD version be released in the UK?

The upgraded model has been available in germany and US for some time, but not in the UK with the UK keyboard layout. When will this be released?
asked 7 months ago
tap4
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Regarding your query, please be advised that there is currently no official release date for this product within the UK.

As always you can register online at our Samsung UK website to receive up to date news on all our upcoming products and services.

You can stay up to date with the latest Samsung news on our official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (Twitter.com/SamsungUK).

Thanks
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

When will this become available to buy again?

asked 7 months ago
Yuin
London
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Yuin,

Please check for stock availability with our recommend thrid party retailers.

You can find the nearest retailer to you by checking the 'Dealer Locator' under the support tab on our website.

Thanks
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

The actual useable 60gb on the 128gb machine is pathetic. What is the largest capacity SD card I can use in the card reader?

asked 5 months, 3 weeks ago
Gogs
Aberdeen Scotland
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of your query we recommend you contact our IT Support Team on 0330 726 7864 as we require further information from you.

Thanks.
answered 4 months, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

when will the ativ 9 15.6" likely be on sale in the U.K please.

just an idication of month is fine.
bored of waiting. its either this or macbook pro.
need to know please Samsung.
asked 7 months ago
maccamcd
london
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Regarding your query, please be advised that there is currently no official release date for this product within the UK.

As always you can register online at our Samsung UK website to receive up to date news on all our upcoming products and services.

You can stay up to date with the latest Samsung news on our official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (Twitter.com/SamsungMobileUK).

Thanks
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Ativ 9 with SSD and 15.6" screen

I can see Ativ 9 with SSD and 15.6" on the Samsung USA website.

But I cannot see this spec on your UK web site.

Will it / when will it be sold here in that configuration please ?
asked 8 months ago
silverfox56
Lonson, UK
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please kindly note that the specifications of US models and UK models differ.

We recommend purchasing UK products to comply with the warranty.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

will you release an i7 3.5ghz and 500gb ssd option?

asked 8 months ago
vinjd
uk
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Regarding your query please be advised that there is currently no official release date for this product within the UK.

As always you can register online at our Samsung UK website to receive up to date news on all our upcoming products and services.

You can stay up to date with the latest Samsung news on our official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (Twitter.com/SamsungUK).

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

"Hi, Regarding your query please be advised that there is currently no official release date for this product in the UK...."

If this laptop isn't available in the UK, why is it on your UK website? It makes trying to find a laptop on here that can actually be bought in the UK very difficult.
asked 6 months ago
Matt
on ATIV Book 9 Plus
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Matt,

The laptop is available to view on our website do that customers can see the tech spec’s before considering purchasing.

Thanks.
answered 6 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

When is the ATIV plus being released in the uk? And when will it be upgraded to at least i7?

asked 7 months ago
ATIVdude
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Regarding your query please be advised that there is currently no official release date for this product in the UK.
You can check for new Samsung releases on our support page on our website.

You can also get the latest news on releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).

Thanks.
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Please feedback the UK wants the top spec (i7/8Gb/256GB) version that is being offered in the US/DE

Please feedback to relevant Samsung management that it is ridiculous not offering your premium range with the top specification. It really does not make much sense offering a rather pedestrian specification (i5/4Gb/128Gb) on your top of the range ultrabook series. This effectively forces the consumer who needs a high spec ultrabook to purchase from one of your competitors.
asked 8 months ago
James
UK
on ATIV Book 9 Plus
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi James,

We always look forward to hearing customer feedback and comments.

Unfortunately, we have no release date for this product in the UK.
You can get the latest news on product releases on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can you get the i5 model with 8GB of RAM and the 256GB SSD?

Is the i5 model available in the UK with 8GB of RAM and a 256GB SSD?

Or...when is the i7 model going to be available?
asked 9 months ago
Kieron
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Kieron,

If you could provide us with a full model code we could check availability in the UK for you.

Alternatively, you can input the model code in to the search bar on the UK website to check whether the model is available to purchase here in the UK.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Is Samsung ATIV Book 9 Plus 13 i7-4500U 256GB SSD available in United Kingdom?

I have seen this product at http://www.samsung.com/us/computer/pcs/NP940X3G-K04US
Can I buy it in UK? What is the price?
asked 9 months ago
Alex
UK
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Alex,

This product is currently available in the UK.

You can check stock availability and price with our recommended third party retailers by visiting the link to our dealer locator:

http://www.samsung.com/uk/dealerloc...

Thanks
answered 9 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

When is the i7 version coming?

The ativ 9 plus looks great but needs the faster processor. The US has the i7
asked 9 months ago
Stba
Uk
on ATIV Book 9 Plus
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Regarding your query please be advised that there is currently no official release date for this product in the UK.

You can get the latest news on releases official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Any update on the i7/8gig/256gig model ?

The K04 model seems to be available in most other regions but not in the UK as yet. Any ETA ?
asked 10 months ago
Potential Customer
on ATIV Book 9 Plus
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Regarding your query please be advised that there is currently no official release date for this product in the UK.

Please keep checking for all new releases on our website

Thanks.
answered 10 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

What is the screen refresh rate?

asked 10 months ago
Dave
UK
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Dave,

This ATIV Book has a screen refresh rate of 60/72 megahertz/second.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When is the NP940X3G-K04 coming to the UK?

I.e the i7 256GB version.
asked 10 months ago
JimmyCricket
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please note there is no current release date for this is product in the UK. Please keep checking our website www.samsung.com/uk for any new releases.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i7 Processor, 8GB Ram & 256 GB SSDP

When will we get the upgraded Ativ Book 9 Plus in the UK?
asked 10 months ago
NickA
on ATIV Book 9 Plus
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Nick,

This UK product has a i5 Processor, 4GB RAM and 128GB SSDP.

Thanks.
answered 10 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

Higher-End Models

I am considering buying an Ativ Book 9 Plus, and I was wondering if it is available in the UK with higher specs: I would like an i7 processor and 8 GB of memory, and ideally a 256 GB SSD.
asked 10 months ago
mgauci
on ATIV Book 9 Plus
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We recommend purchasing this product from Samsung in your region.

Purchasing products from another county may make it difficult when claiming off your warranty.

Thanks.
answered 10 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
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