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Most Recent Questions
Recent Question:
Is it possible to upgrade the SSD storage on this machine?
Recent Question:
"Hi, Regarding your query please be advised that there is currently no official release date for this product in the UK...."
Recent Question:
When will the 8gb/256gb SSD version be released in the UK?
Recent Question:
When will this become available to buy again?
Questions with Most Recent Answers
Question:
Is it possible to upgrade the SSD storage on this machine?
Question:
"Hi, Regarding your query please be advised that there is currently no official release date for this product in the UK...."
Question:
When will the 8gb/256gb SSD version be released in the UK?
Question:
When will this become available to buy again?

Customer Questions & Answers for
samsung 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E

Your Samsung ATIV Book 7 gives you all you need to make the most of all your entertainment. Thanks to a powerful Intel® Core™ i5 processor and Windows 8, it can easily handle with all your games, multi-tasking applications and more. With high-quality graphics and a Full HD touchscreen, you can also enjoy movie viewing and gaming at their very best. Great JBL® stereo speakers complete the experience with stunning sound.
Customer Questions & Answers:
29 Questions
 | 
22 Answers
Overall Rating:
4.455 out of 5
4.5
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Questions & Answers for samsung 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E

Question

Battery Drains really fast!

my NP740U is just over a year old ( of course), the battery is draining really fast, i unplug it and came back a couple of hours later, the battery was 5%... this has happened a few times now and of course again, the battery is sealed, so not as easy as replacing it. I know they don&#59;t last for ever, but any ideas please.
asked 1 day ago
Saffypig
London, UK
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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Question

WHere do I download windows 7 drivers

asked 1 week, 2 days ago
Bill
London
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi Bill,

If you require a software update, please check out this link for he relevant updates and drivers http://www.samsung.com/uk/consumer/pc-peripherals/notebook-computers/laptops/NP740U3E-S01UK. If you need to reinstall the drivers, you can recover the drivers from the recovery program software at the above link. If you require any additional drivers, please contact Windows for more information. Hope this helps.
answered 4 days ago
Samsung E-Support
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Question

It says 128gb ssd, why is it showing only 62.3gb free of 96.1?

asked 4 months, 2 weeks ago
llewell
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi,

Due to the nature of your enquiry, we recommend you contact a member of our IT support team on 0330 726 7864.

Thanks
answered 4 months, 2 weeks ago
Samsung E-Support
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Question

How do I reset my computer

My NP740U3E laptop has worked well for several months. Yesterday evening I pressed the shutdown button on the screen when I finished working. This morning I pressed the power switch to start it, the power light and keyboard back light came on but the screen remained blank and the keyboard does not seem to be operational (the caps lock light does not toggle). How can I reset the computer?
asked 3 months, 3 weeks ago
inew
uk
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi Inew,

Please find information regarding this on the link provided;

http://skp.samsungcsportal.com/inte...

Thanks
answered 3 months, 3 weeks ago
Samsung E-Support
-3points
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Question

Can i get this laptop with Haswell processor?

asked 5 months ago
asksasasas
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi,

Due to the nature of your enquiry, we recommend you contact a member of our IT technical support team on 0330 726 7864.

Thanks
answered 5 months ago
Samsung E-Support
0points
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Question

Is it possible to increase the hard disk 128 to 500 gb in Series 9 and how much it ll cost me ?

asked 8 months ago
Azeem
Coventry UK
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi Azeem,

As this product only comes with a maximum 128gb Solid state drive (SSD) the only way to increase the size of this would be to purchase a larger SSD yourself and get it installed at one of our authorised service centers. It is possible to purchase quality Samsung products from some of these service centers also to ensure the warranty is still valid.

For more information on how to go about doing this and for cost matters please feel free to contact 0330 7267864.

Thanks
answered 8 months ago
Samsung E-Support
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Question

What is the maximum amount of RAM this device can support?

asked 9 months ago
Pavel
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi Pavel,

The maximum supported ram on this device is 8GB.

Thanks.
answered 8 months ago
Samsung E-Support
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Question

what do i need to fit the slim security slot?

Samsung series 7 and a normal Kensington lock wont fit
asked 7 months ago
Stuart Brown
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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Question

Is it safe to update to Windows 8.1?

I tried to update to windows 8.1 a week after it was released but my laptop wouldn't boot, getting stuck on the Samsung loading screen. I had to restore the laptop from scratch. I am wondering if it is safe to update to Windows 8.1 yet, or if the drivers still need fixing?
asked 8 months ago
Anonymous
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi Luke,

Before you upgrade to Windows 8.1 update all your drivers to their latest versions. Please follow these steps.

1. From the desktop move your cursor to the bottom-right of the screen to open the Charms bar.

2. Click on Search in the Charms bar.

3. In the Search field type "SW Update". Click on the SW Update tool that appears in the search results.

Once this SW Update is completed is it safe to upgrade to Windows 8.1 through the Store App on your laptop.

Thanks.
answered 8 months ago
Samsung E-Support
-1point
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Question

I am charging, but stop at 80% only. Status plug in, but not charging. Why? Can it charge up to 100%?

asked 8 months ago
Winarto Ronaldo
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi Ronaldo,

Due to the nature of the troubleshooting required in order to resolve the issues which you are currently experiencing we would recommend that you contact our Technical Support Team for further assistance on 0330 7267964.

Thanks
answered 7 months ago
Samsung E-Support
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Question

why is the brightness on my laptop randomly dimming

asked 9 months ago
bambury gavin
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi,

When your notebook is operating on the battery, the LCD brightness is dimmed automatically to save battery power.

If you want to increase the brightness of your LCD press Fn + ↑ (up key).

To remove the dimming effect, you can set your notebook to maximum performance.

NOTE: Maximum performance will drain your battery significantly.

Please follow the steps below:

Click Start > Control Panel.
Click on Performance and Maintenance.
Click on Power Options.
In Power schemes select Maximum performance. Click on Apply.
Click OK.

Hope this helps.

Thanks.
answered 8 months ago
Samsung E-Support
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Question

How do I get VGA output from my Samsung Ultraboook Series 7 (NP740U)?

I note that there is only a miniVGA output but I need to connect to a VGA-compatible projector to give presentations. The user guide mentions a dongle but I am unable to locate such a dongle (based in the UK) and the dongles listed on the website are described as incompatible or unavailable
asked 10 months ago
Michael
UK
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
+1point
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1 answer
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answer 1
Hi Michael,

You will need to purchase a VGA adaptor for this TV which can be located at http://www.samsungdirect.com/uk

Thanks.
answered 10 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Repeatedly dropped internet connection with 13.3" Series 7 Touchscreen 128GB SSD NP740U3E

My wife and I both have a 13.3" Series 7 Touchscreen 128GB SSD NP740U3E. We are both experiencing frequent loss of internet connection on our wireless network. We have used four different routers at different locations and the problem remains. Investigation turns up many complaints on this matter where the computer uses the Intel Centrino Advanced-N 6235 card and apparently this is a known problem - just Google "Intel Centrino Advanced-N 6235 problems". Can you please help us to resolve this problem as it is getting to the stage where we will have no option but to return the computers on the basis as they are not fit for purpose. Thanks
asked 9 months ago
SteveM
London
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi Steve,

Please call our I.T. support line on 03307267864 local rate for troubleshooting.

Thanks.
answered 9 months ago
Samsung E-Support
-1point
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Question

I keep loosing wifi connection

I have a NP740U3E-S02UK connected to a Netgear N900 WNDR4500 on a 5ghz

This works on other devices I have which include samsung galaxy s2, s4, iPad, Nexus 7 and 2 other laptops.
asked 10 months ago
Thing Jeff
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
HI Jeff,

Please press F4 on bootup and perform a software reset from the recovery console.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
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Question

How many charge cycles (fully charged to fully empty to fully charged again) can the battery go through before it fails and must be replaced?

asked 11 months ago
dsj2
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hi dsj2,

We are unable to give an estimated life time expectancy as this does depend on the usuage conditions of the laptop which will vary from user to user.

The laptop does however have built in smart-battery calibration to help extend the life of the battery in every day usage.

Thanks.
answered 11 months ago
Samsung E-Support
-3points
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Question

SW Update not connecting

Anybody else unable to get the SW Update software to work?
asked 11 months ago
Anonymous
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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answer 1
Hey,

Due to the nature of your query, I would recommend getting in contact with our IT support team. They can be contacted at (local rates) 0330 726 7864.

Thanks.
answered 11 months ago
Samsung E-Support
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Question

Samsung NP740U3E mSATA SSD Size

Hello,
Will you be releasing this laptop in the future with a larger option for mSATA drive? they are up to 512 on the market now, I am very interested in this laptop but would require a minimum of 256GB for the drive
asked 11 months ago
Kevin Hillary
Newcastle Upon Tyne
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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Question

What VGA adapter do I need for this laptop?

asked 11 months ago
Lsteptoe
England
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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Question

Can you downgrade the Series 7 Touchscreen Notebook 128GB SSD NP740U3E to windows 7 pro??

I want to know if I can install windows 7 pro on a Series 7 Touchscreen Notebook 128GB SSD NP740U3E please?
asked 11 months ago
Anonymous
Basingstoke
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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Question

Does the VGA adapter (model #: AA-AV0N12B/UK) work with the NP740U3E Notebook?

http://www.samsungdirect.com/uk/products/accessories/note-pc/samsung/22
asked 1 year ago
Cylix
on 13.3" ATIV Book 7 128GB SSD Full HD NP740U3E
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