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Most Recent Questions
Recent Question:
Is it possible to upgrade the SSD storage on this machine?
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"Hi, Regarding your query please be advised that there is currently no official release date for this product in the UK...."
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When will the 8gb/256gb SSD version be released in the UK?
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When will this become available to buy again?
Questions with Most Recent Answers
Question:
Is it possible to upgrade the SSD storage on this machine?
Question:
"Hi, Regarding your query please be advised that there is currently no official release date for this product in the UK...."
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When will the 8gb/256gb SSD version be released in the UK?
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When will this become available to buy again?

Customer Questions & Answers for
samsung 13.3" Series 5 Notebook 500GB HDD NP540U3C

Discover a portable PC with a more intuitive touch interface. Your Samsung Series 5 ULTRA features a 13.3” HD SuperBright touch screen, which combines perfectly with Windows 8 to give you perfect ease-of-use. Thanks to Fast Start, it wakes in just a matter of seconds, so you can get started quickly too. Meanwhile, 500GB of storage is more than enough for all your photos, music, documents and more. And, with its thin and light design, you’ll want to take your Series 5 ULTRA with you wherever you go.
Customer Questions & Answers:
27 Questions
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19 Answers
Overall Rating:
4.462 out of 5
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Questions & Answers for samsung 13.3" Series 5 Notebook 500GB HDD NP540U3C

Question

i tried to press the second screen and i discover my whole screen was black how do i get back to my screen not the second screen as display

samsung series 5 ultra np500u3c
asked 1 day ago
ayoola
lagos Nigeria
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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Question

What can I do with blue screen

Error OCX0000001
asked 1 week, 3 days ago
Graham Bones
Poole UK
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi Graham, please check out this link to download the recovery program software, which will restore your Notebook back to factory settings; http://www.samsung.com/uk/support/model/NP540U3C-A02UK. I have also attached a link to the user manual which gives step by step instruction on how to recover your laptop ( page 104 troubleshooting) http://downloadcenter.samsung.com/content/UM/201307/20130726114416171/Win8_Manual_eng.pdf Hope this helps.
answered 1 week, 2 days ago
Samsung E-Support
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Question

where can I get a replacement charger

charger pin snapped, cant seem to find a replacement except in US, where in UK?
asked 3 weeks, 2 days ago
donald
winchester
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi.

The below link will redirect you to one of our 3rd party retailers websites where you can find the replacement charger for your device.

Hope this helps.

http://www.espares.co.uk/search/mo1681362/laptops/samsung/np540u3ca02uk
answered 3 weeks, 1 day ago
Samsung E-Support
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Question

How do i install clean windows 8.1 in the np540u3c ultra book if recovery partition is delete?

I cant use F4 recovery (no recovery partition) only what i have is installation disk with clean windows 8.1 pro 64bit
asked 2 months, 2 weeks ago
Jack
Ireland
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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Question

Hi, I have the model NP530U3c-A0AUK and I need a battery. Can you help? Thanks,

asked 5 months, 1 week ago
Erica Lymer
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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Question

Does the NP540U3C-A02UK have a matte screen like the NP530U3C?

asked 5 months, 3 weeks ago
gingerdoug
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi,

This model does not have a matte (anti-reflective screen).

Thanks
answered 5 months, 2 weeks ago
Samsung E-Support
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Question

Touch screen is faulty

I have a brand new Samsung Notebook, as soon as I've started it the touch screen keeps picking up (almost constantly so I can't use it at all unless I switch off the functionality) touches on the right hand side when I'm not touching it. Is there anyway to fix this or should I just send it back?
asked 5 months, 3 weeks ago
alexq
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi Alex,

We recommend you contact our IT Support Team on 0330 726 7864 who will be able to advise you further.

Thanks.
answered 5 months, 3 weeks ago
Samsung E-Support
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Question

why does my pc always disconnect from the internet and then wont re connect

basically i got thiss pc and it was alright for a while but recent it has disconnted from the internet and not been able to reconnect from the internet several times a day always in the evening and i have to re start my laptop to get it to re connect is there away way i can stop this from happing.
asked 9 months ago
Anonymous
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi,

I would suggest doing an F4 recovery console restore at boot up and restore software only.

Thanks.
answered 9 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

what kind of USB, HDMI and power plug hub (replicator) can I buy in the market for the 540u3c

USB, HDMI, power port replicator
asked 10 months ago
Jody
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi Jody,

Please contact our sales team on 0330 726 7467 who will be more than happy to help you with this query.

Thanks.
answered 9 months ago
Samsung E-Support
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Question

How do i install windows 7 or 8 in the np540u3c ultra book?

Hi,
I'm trying to install windows OS in my ultra book from a portable samsung dvd/cd drive but it not installing. It wont go past the boot/app menu. Please can you advise how to do it? Aslo, if I transfer the OS in a bootable usb and install from there, will it work? Please help.
asked 10 months ago
sandy
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi Sandy,

Press F4 on boot up and it will let you recover your OS.

Thanks
answered 9 months ago
Samsung E-Support
-2points
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Question

cant upload to cloud, skydrive or facebook

whilst using the Samsung app for skydrive if I select to upload the screen changes to a grey screen with two buttons in the lower right hand corner saying select and cancel. the select button is dimmed and the cancel button is bright but it freezes and I cant cancel. nothing comes up on the screen for selection and the only way I can get rid of the screen is to click on the top of the screen and drag it down to the bottom.

whilst using IE for the same action, it opens pc explorer and lets me select the files but when i press open IE stops responding and starts shutting down saying there is a problem and it restarts.

if I try and upload to facebook, the screen shows the photo uploading but it never does, no error or anything but does not upload.

please help, without cloud storage and file share, this ultrabook is useless to me.

thank you
asked 10 months ago
Anonymous
England
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi Keith,

Please press F4 on boot up and enter the recovery console and do a software restore which should retain your data and files but fix all the issues you are experiencing.

Thanks
answered 9 months ago
Samsung E-Support
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Question

is the screen gorilla glass

asked 10 months ago
buzzbox123
uk
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi,

No the screen is not gorilla glass.

Thanks.
answered 10 months ago
Samsung E-Support
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Question

Touch screen not working

My touch screen on my Samsung ultrabook has stopped working. How do I fix this?
asked 10 months ago
LanceB
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
-1point
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answer 1
Hi Lance,

I would suggest running an F4 system recovery to rectify this issue.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
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Question

I HAVE A WEEK OLD SERIES 5 TOUCHSCREEN AND SOMETIMES THE TOUCH SCREEN JUST WILL NOT DO ANYTHING, IS THIS A REPORTED FAULT?

asked 10 months ago
GILL G
UK
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi Gill,

You will need to call our I.T. support line incase this laptop will need repairs on03307267864 (local rate)

Thanks
answered 10 months ago
Samsung E-Support
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Question

does this come with the vga adapter

asked 11 months ago
vinnie
west midlands
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi Vinnie,

No the VGA adapter is an optional accessory and can be purchase from http://www.samsungdirect.com .

Thanks.
answered 11 months ago
Samsung E-Support
+2points
3out of 4found this answer helpful.
Question

Which series 5 model includes an optical drive- and is availabe in the UK?

asked 1 year ago
xuanick
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi Xuanick

The model NP530U4C-A01UK has an optical drive and is available in the UK.

Thanks
answered 1 year ago
Samsung E-Support
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Question

are you getting more 500GB HDD NP540U3C i3 laptops in stock soon? if so when?

asked 11 months ago
chris
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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Question

will i be able to play up to date games on this notebook

asked 11 months ago
markbarnes
middlesbroughg
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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answer 1
Hi Mark,

This will entirely depend on the system requirements of the game. Each game will differ in requirements which can be checked agains the product specifications.

Thanks.
answered 11 months ago
Samsung E-Support
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Question

Where can I buy a VGA adapter? I bought my computer at Incredible Connection Nelspruit Riverside Mall.

asked 1 year ago
L. Sousa
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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Question

does the platinum ultra touch have a cd drive if not can i use a external one with it

asked 1 year ago
a.keel1
poole
on 13.3" Series 5 Notebook 500GB HDD NP540U3C
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