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Most Recent Questions
Recent Question:
Is it possible to upgrade the SSD storage on this machine?
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"Hi, Regarding your query please be advised that there is currently no official release date for this product in the UK...."
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When will the 8gb/256gb SSD version be released in the UK?
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When will this become available to buy again?
Questions with Most Recent Answers
Question:
Is it possible to upgrade the SSD storage on this machine?
Question:
"Hi, Regarding your query please be advised that there is currently no official release date for this product in the UK...."
Question:
When will the 8gb/256gb SSD version be released in the UK?
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When will this become available to buy again?

Customer Questions & Answers for
samsung NP540U3C 13.3" Series 5 (Touch Screen) Notebook

 
Customer Questions & Answers:
33 Questions
 | 
22 Answers
Overall Rating:
4.4 out of 5
4.4
out of
5

Questions & Answers for samsung NP540U3C 13.3" Series 5 (Touch Screen) Notebook

Question

Should Batteries last more than 20 months

Series5 Ultra.Battery now lasts about 20 mins on full charge.
asked 3 days ago
Alan S
England Nottinghamshire.
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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Question

Why does my screen go black when I tilt it too far back?

Im not sure quite when it started, but in the past few weeks Ive noticed my screen is going black at a certain black out point if I tilt it too far back.

If I tilt it back towards me, the display turns back on at about 120 degrees.

How do I fix this? Whats the problem?

Thanks!
asked 1 month, 1 week ago
rachada
London
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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Question

Why does my screen go black when I tilt it too far back?

Im not sure quite when it started, but in the past few weeks Ive noticed my screen is going black at a certain black out point if I tilt it too far back.

If I tilt it back towards me, the display turns back on at about 120 degrees.

How do I fix this? Whats the problem?

Thanks!
asked 1 month, 1 week ago
rachada
London
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
0points
0out of 0found this question helpful.
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0 answers
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Question

Why does my screen go black when I tilt it too far back?

Im not sure quite when it started, but in the past few weeks Ive noticed my screen is going black at a certain black out point if I tilt it too far back.

If I tilt it back towards me, the display turns back on at about 120 degrees.

How do I fix this? Whats the problem?

Thanks!
asked 1 month, 1 week ago
rachada
London
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
0points
0out of 0found this question helpful.
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Question

my net book is stuck on shutting off

asked 2 months ago
Susan broad
wales
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
Answers
answer 1
Hi Susan,

You can recover your computer to the default (factory) status when your computer does not boot up.
-If Windows does not start > Turn your computer on and press the F4 key to run recovery mode.
- If Windows is running > From the Start Screen, right-click any area and select All apps in the bottom right corner and then, click Recovery.

Please check out this link to the user manual guide for recovering your laptop (page 104 troubleshooting) http://downloadcenter.samsung.com/content/UM/201408/20140828131459157/Win8_Manual_eng.pdf

Hope this helps.
answered 2 months ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

Where can I get the Windows 8 Install Flash Drive?

Replaced Hard Drive on a Samsung Series 5 Ultra and need to get the operating system on a flash drive. Where can I get this?
asked 3 months ago
Rudy
NY
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
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answer 1
Hi Rudy,

All of the available software for your Samsung Series 5 Ultra, is available on the product support page http://www.samsung.com/uk/support/model/NP540U3C-A02UK. Hope this helps.
answered 3 months ago
Jessica Thomas
-1point
0out of 1found this answer helpful.
Question

i have a series 5 ultrabook and the mouse pointer keeps reverting to the windows start button (bottom left) during use.

I have tried reinstalling the drivers and restarting the computer but the problem persists
asked 4 months, 2 weeks ago
l.charman
uk
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
Answers
answer 1
Hi, Due to the nature of this enquiry. Please check out the link attached to find your nearest repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What can I do with blue screen

Error OCX0000001
asked 5 months ago
Graham Bones
Poole UK
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
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answer 1
Hi Graham, please check out this link to download the recovery program software, which will restore your Notebook back to factory settings; http://www.samsung.com/uk/support/model/NP540U3C-A02UK. I have also attached a link to the user manual which gives step by step instruction on how to recover your laptop ( page 104 troubleshooting) http://downloadcenter.samsung.com/content/UM/201307/20130726114416171/Win8_Manual_eng.pdf Hope this helps.
answered 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

where can I get a replacement charger

charger pin snapped, cant seem to find a replacement except in US, where in UK?
asked 5 months, 2 weeks ago
donald
winchester
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
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answer 1
Hi.

The below link will redirect you to one of our 3rd party retailers websites where you can find the replacement charger for your device.

Hope this helps.

http://www.espares.co.uk/search/mo1681362/laptops/samsung/np540u3ca02uk
answered 5 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do i install clean windows 8.1 in the np540u3c ultra book if recovery partition is delete?

I cant use F4 recovery (no recovery partition) only what i have is installation disk with clean windows 8.1 pro 64bit
asked 7 months ago
Jack
Ireland
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
-2points
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Question

Hi, I have the model NP530U3c-A0AUK and I need a battery. Can you help? Thanks,

asked 10 months ago
Erica Lymer
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
-1point
0out of 1found this question helpful.
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Question

Does the NP540U3C-A02UK have a matte screen like the NP530U3C?

asked 10 months ago
gingerdoug
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
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answer 1
Hi,

This model does not have a matte (anti-reflective screen).

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Touch screen is faulty

I have a brand new Samsung Notebook, as soon as I've started it the touch screen keeps picking up (almost constantly so I can't use it at all unless I switch off the functionality) touches on the right hand side when I'm not touching it. Is there anyway to fix this or should I just send it back?
asked 10 months ago
alexq
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
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answer 1
Hi Alex,

We recommend you contact our IT Support Team on 0330 726 7864 who will be able to advise you further.

Thanks.
answered 10 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

what kind of USB, HDMI and power plug hub (replicator) can I buy in the market for the 540u3c

USB, HDMI, power port replicator
asked 1 year, 2 months ago
Jody
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
Answers
answer 1
Hi Jody,

Please contact our sales team on 0330 726 7467 who will be more than happy to help you with this query.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do i install windows 7 or 8 in the np540u3c ultra book?

Hi,
I'm trying to install windows OS in my ultra book from a portable samsung dvd/cd drive but it not installing. It wont go past the boot/app menu. Please can you advise how to do it? Aslo, if I transfer the OS in a bootable usb and install from there, will it work? Please help.
asked 1 year, 2 months ago
sandy
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Hi Sandy,

Press F4 on boot up and it will let you recover your OS.

Thanks
answered 1 year, 2 months ago
Samsung E-Support
-5points
0out of 5found this answer helpful.
Question

does this come with the vga adapter

asked 1 year, 3 months ago
vinnie
west midlands
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Vinnie,

No the VGA adapter is an optional accessory and can be purchase from http://www.samsungdirect.com .

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
+2points
3out of 4found this answer helpful.
Question

why does my pc always disconnect from the internet and then wont re connect

basically i got thiss pc and it was alright for a while but recent it has disconnted from the internet and not been able to reconnect from the internet several times a day always in the evening and i have to re start my laptop to get it to re connect is there away way i can stop this from happing.
asked 1 year, 2 months ago
Anonymous
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
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answer 1
Hi,

I would suggest doing an F4 recovery console restore at boot up and restore software only.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

cant upload to cloud, skydrive or facebook

whilst using the Samsung app for skydrive if I select to upload the screen changes to a grey screen with two buttons in the lower right hand corner saying select and cancel. the select button is dimmed and the cancel button is bright but it freezes and I cant cancel. nothing comes up on the screen for selection and the only way I can get rid of the screen is to click on the top of the screen and drag it down to the bottom.

whilst using IE for the same action, it opens pc explorer and lets me select the files but when i press open IE stops responding and starts shutting down saying there is a problem and it restarts.

if I try and upload to facebook, the screen shows the photo uploading but it never does, no error or anything but does not upload.

please help, without cloud storage and file share, this ultrabook is useless to me.

thank you
asked 1 year, 3 months ago
Anonymous
England
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
Answers
answer 1
Hi Keith,

Please press F4 on boot up and enter the recovery console and do a software restore which should retain your data and files but fix all the issues you are experiencing.

Thanks
answered 1 year, 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

is the screen gorilla glass

asked 1 year, 3 months ago
buzzbox123
uk
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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1 answer
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answer 1
Hi,

No the screen is not gorilla glass.

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Where can I buy a VGA adapter? I bought my computer at Incredible Connection Nelspruit Riverside Mall.

asked 1 year, 4 months ago
L. Sousa
on NP540U3C 13.3" Series 5 (Touch Screen) Notebook
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