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Customer Questions & Answers for
samsung GT-S5830

Customer Questions & Answers:
855 Questions
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361 Answers
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Questions & Answers for samsung GT-S5830

Question

Will a 32 gb (sandisc)class 10 microsdhc card be compatible?

Will a 32 gb (sandisc)class 10 microsdhc card be compatible?Will it work properly?
asked 1 week, 4 days ago
akkiforever007
palampur,India
on GT-S5830
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Question

galaxy ace la fleur . having trouble answering calls even after swiping and touching icon, calls go to voicemail.

asked 2 weeks, 3 days ago
betboo
south Yorkshire
on GT-S5830
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Question

cant receive messages,screen stuck on old messages which I cant remove

screen stuck on older messages which I cant remove
asked 3 weeks, 3 days ago
strickland
wells uk
on GT-S5830
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Question

"Memory full."(Apparently). How can I gain more memory?

Unable to move almost anything to memory card. Cant remove apps I dont need, eg Shazan, Think Free Office.
Text messages rejected "because memory full" when at least 18 megabites shown to be available.
asked 1 month ago
Michael
UK
on GT-S5830
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Question

my phone wont switch off or work.

my phone wont switch off and i cant get it to go any further than the opening logo page. I charged it up and it hasnt worked since.
asked 1 month, 1 week ago
Millar
Coleraine, N. Ireland
on GT-S5830
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 1 week ago
Samsung E-Support
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Question

Can I upload photos to my PC

asked 1 month, 1 week ago
Mike H
Wiltshire
on GT-S5830
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1 answer
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answer 1
Hi.

You can easily transfer data from your Galaxy device to your PC/laptop via Samsung Kies. Please see the link below to find all of the information and tutorials on Samsung Kies.

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 1 month, 1 week ago
Samsung E-Support
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Question

Can i install ICS or Jelly Bean on galaxy ace?

asked 2 months ago
Marko
on GT-S5830
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Question

How can I access my phone as it keeps flashing the galaxy home screen and I cannot do anything

asked 2 months, 1 week ago
Woody
Darlington
on GT-S5830
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 months, 1 week ago
Samsung E-Support
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Question

How can i find deleted messages

asked 3 months, 1 week ago
Panayiotis
on GT-S5830
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Question

How to save contacts to phone or sim

Trying to save contacts to phone, but am not being asked where to save them to i.e.phone or sim, therefore cannot search or retrieve them when saved.
asked 3 months, 1 week ago
Kay Lovell
on GT-S5830
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Question

How can I transfer photos from gallery to the SD Card

Have tried connecting to laptop,phone doesnt show on computer.
Cannot find a way to transfer on the phone
asked 3 months, 1 week ago
Gainesyboy
Norfolk
on GT-S5830
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Question

Keis crashing

Why does Keis keep crashing and will not sync with the phone
Both lite and normal have this problem.
I can obtain data after the crash using removable disk but not sync at all
asked 3 months, 1 week ago
Steve
Lincoln
on GT-S5830
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Question

How do I transfer music from my pc (Windows 8.1) to my phone? When I was using WXP it immediately recognised new hardware. Do I need to download sof

asked 3 months, 3 weeks ago
jjd2511
London, UK
on GT-S5830
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1 answer
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answer 1
Hi.

You can transfer music from your PC to your Galaxy Ace by using Samsung Kies. This software can be downloaded straight from the Samsung website. Ensure to download Kies and not Kies 3 as this version only supports devices on Android 4.3 and over. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 3 months, 3 weeks ago
Samsung E-Support
0points
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Question

Not enough storage message when installing SmartCall app.

Device Manager tells me there is 139MB used and 51MB free storage. However when I download the Virgin Smartcall app which is 15.8MB, when it reaches 94% download the not enough storage message appears. Why ?
asked 3 months, 3 weeks ago
malc
West Midlands, UK
on GT-S5830
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Question

Not enough storage message when installing SmartCall app.

Device Manager tells me there is 139MB used and 51MB free storage. However when I download the Virgin Smartcall app which is 15.8MB, when it reaches 94% download the not enough storage message appears. Why ?
asked 3 months, 3 weeks ago
malc
West Midlands, UK
on GT-S5830
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Question

states memory full on start up

asked 3 months, 3 weeks ago
dave
southend on sea
on GT-S5830
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

Applications can take up a large amount of storage on devices. To create more storage on your Galaxy Ace you can purchase a Micro SD card. This slots in to the device and allows applications and data to be saved externally. Please visit the link below which shows you the different types of Micro SD cards that are available.

http://www.samsung.com/uk/consumer/memory-cards-hdd-odd/memory-cards/

If you do not wish to purchase external storage you can try deleting data from your device. Deleting items such as pictures, emails, and text messages can all create more storage on the device. You can also try clearing your internet history and cache. Please follow the steps below on how to clear the cache individually.

Settings > Application Manager > Select Application > Clear Cache

You can also check which element of the device is taking up the most storage. You can do this by going to Settings > Storage. This will allow you to view all the storage on the device and manage it accordingly. You are also able to clear all cached data from every application you have rather than going through them individually. Once you have acknowledged what is taking up the most storage on your device you can get a better understanding of what needs to be removed.

I hope this helps.
answered 3 months, 3 weeks ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Where can I get usb drivers for gt--s5830i

I cannot connect to my desktop via usb. How can I get the drivers without Kies, which never works for me.
asked 4 months, 1 week ago
tonyh
uk
on GT-S5830
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Question

Trying to send large text reply but shows sending (more) since yesterday. Will it eventually send?

Trying to send large text reply message to friend but shows Sending (more) since yesterday. How do I get it sent?
asked 5 months ago
Anna Verona
London SE18
on GT-S5830
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue, I recommend contacting your network provider.

Thanks.
answered 5 months ago
Kirsty Grayson
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Question

setting up email

how do i set up an email account
asked 5 months ago
martin6643
scotland
on GT-S5830
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Question

How do I update new email password on Galaxy Ace mob?

Emails stopped updating on phone due to password change via the web.
asked 5 months, 2 weeks ago
Suzuki16
Portsmouth
on GT-S5830
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1 answer
Answers
answer 1
Hi.

You can remove and add an email account if your password has been changed. To remove an email account please go to Settings > Accounts & Sync > Select the Account > Remove Account,

To add an email account, please go to Settings > Accounts & Sync > Add Account > Select Account. Once you have done this you can enter your new password for your account.

I hope this helps.
answered 5 months, 2 weeks ago
Samsung Support
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