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Customer Questions & Answers for
samsung GT-S5830

Customer Questions & Answers:
834 Questions
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352 Answers
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Questions & Answers for samsung GT-S5830

Question

update from 2.2.1

I have the gt-s5830 running firmware 2.2.1 build number froyo.xwkaa and want to update firmware to gingerbread 2.3 is this possible and how as keep getting error from Samsung kies
asked 1 day ago
mart
basingstoke
on GT-S5830
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Question

what if the phone firmware is out of date, will kies still work? thank you

asked 1 week, 2 days ago
Carole
uk
on GT-S5830
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answer 1
Hi Carole, Kies will work. It may be that you will need a different version that is compatible with your software version. Hope this helps.
answered 1 week ago
Samsung E-Support
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Question

flashing lock screen

Once the screen is locked it continues to flash around every 2 minutes even when I dont have any notifications and this has happened ever since new and it is now three years old.
Please help
Thank you
asked 1 week, 6 days ago
tony
on GT-S5830
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 week, 4 days ago
Samsung E-Support
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Question

Can I use the Ace in Australia once unlocked

Can I use this phone unlocked in Australia?
asked 2 weeks, 6 days ago
Malcolmmw
Cambridge UK
on GT-S5830
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answer 1
Hi.

The galaxy Ace can be used abroad. You will have to contact your network provider to discuss international roaming and charges.

Thanks.
answered 2 weeks, 5 days ago
Samsung E-Support
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Question

How can i set up Japanase language GTS5830?

I got the smart phone from friends. and I want to read and write Japanese sentences. are there some method to download Japanese font on this smart phone?
asked 4 weeks, 1 day ago
Osamu Maruyama
Isaral
on GT-S5830
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answer 1
Hi.

You can change the language of the device by following the steps below.

Settings > Language & Keyboard > Select Language

I hope this helps.
answered 3 weeks, 6 days ago
Samsung E-Support
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Question

why are my texts coming through as notifications ?

Galaxy ace why i my texts coming through as notifications
asked 1 month ago
wood.simon
leeds
on GT-S5830
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answer 1
Hi.

This is a built in feature on the device.

Thanks.
answered 1 month ago
Samsung E-Support
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Question

Why doesnt calendar sync fully with outlook?

When I sync calendar with microsoft outlook on my PC, only some items appear on the phone and most items dont. I ticked the all schedules box. My microsoft outlook has icloud items.Could it be something to do with incompability with icloud items?
asked 1 month, 2 weeks ago
Tsui
manchester
on GT-S5830
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Question

Why is my internal memory full?

My internal memory is almost full and restricting my usage, yet my SD card is almost empty. Why?
asked 1 month, 2 weeks ago
brian
Scotland
on GT-S5830
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answer 1
Hi Brian,
This device only has limited internal memory. Have you tried transferring some files over to the SD card?
1. Tap My files.
2. Tap All files.
3. Now select Device storage.
4. Now locate the file that you wish to move, for example, in Pictures.
5. Now tap on the files you wish to move to select them.
6. You can also select all files in the directory by pressing the menu button and tapping Select all.
7. Once you have selected the files, tap the options icon.
8. Tap Move.
9. Now tap SD memory card
10. Navigate to the folder where you would like to move the file(s), and tap Move here to complete the action. Hope this helps.
answered 1 month, 2 weeks ago
Samsung E-Support
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Question

callers cant here me ,my mute is not on

samsung galaxy ace
asked 1 month, 3 weeks ago
pheather
on GT-S5830
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answer 1
Hi.

Having mute switched on wouldn't necessarily mean that the person calling can't hear you. Does this happen on every call? It may be worth taking the device to your local Samsung service centre to have the device checked out by one of our engineers. You can find your local centre using the locator below.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 1 month, 3 weeks ago
Samsung E-Support
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Question

Problem with galaxy ace on start up

When I turn my phone on all i get is RAMDUMP mode ARM 9 Mode displayed. HELP!!!!
asked 1 month, 4 weeks ago
David Little
UK
on GT-S5830
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answer 1
Hi David,

Please try removing the battery from your Ace and leaving it out for five minutes. Then, replace the battery and power up the device. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
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Question

Why cant I send photos from my Gallery on Samsung Galaxy Ace ?

GT-S5830 -wont send pictures by e-mail or text ."Picture size too big" is message on "normal" camera setting
asked 2 months ago
John B
UK
on GT-S5830
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answer 1
Hi John, the resolution on your pictures may be too high. To customise the picture settings, before taking a photo, press the settings icon and change the resolution of your photo. Please check out this link to the user manual for more information on how to do this http://downloadcenter.samsung.com/content/UM/201302/20130222105250905/GT-S5830_UM_EU_Gingerbread_Eng_Rev.1.1_130221_Screen.pdf. Hope his helps
answered 1 month, 1 week ago
Samsung E-Support
-1point
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Question

How can I switch showing my contacts from the Sim rather than showing what is saved to the phone? Thank you.

I have a Galaxy Ace GT-S5830
asked 2 months, 1 week ago
Susan
West Midlands
on GT-S5830
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Question

removing the idle screen

in the manual its says to remove the idle to go to the menu screen and press edit. my phone does not have the edit option, so I am unable to remove the idle screen
asked 2 months, 1 week ago
pointman01
milton keynes
on GT-S5830
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Question

Printing from texts

My partner has died and I would like to print off the string of texts on my phone so as not to lose them. They are very special to me, as expected. How can I do this? Can I get them onto email so I can print them or can I print them straight from texts please. Thanks
asked 2 months, 2 weeks ago
pauline
Bristol
on GT-S5830
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answer 1
Hi Pauline,

This is not possible. However, you could try screen capturing the text messages by pressing the back button and the home button at the same time. Once you have done this, they wil be saved as a picture and you could transfer them to your computer using a USB cable and print them from the computer. If you need any further information, please contact the Galaxy team on 0330 726 7864. Hope this helps.
answered 2 months, 1 week ago
Samsung E-Support
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Question

How do I open photos/downloads sent to me by text

message says download 10kg but cant get it to open.
asked 2 months, 3 weeks ago
sANDIE
sCOTLAND
on GT-S5830
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answer 1
Hi Sandie,

Do you have an SD card in the phone? It may be that the Ace does not have enough internal storage to open the file. Please try deleting or moving some files to an SD card.

Hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
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Question

How do I open photos/downloads sent to me by text

message says download 10kg but cant get it to open.
asked 2 months, 3 weeks ago
sANDIE
sCOTLAND
on GT-S5830
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Question

i have a galaxy ace gt-s5830 and i need the pin 2 code to access the dialed calls allowed on this phone thanks

asked 2 months, 3 weeks ago
tony
north wales
on GT-S5830
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1 answer
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answer 1
Hi Tony,

I would advise that you perform a factory reset to try and resolve this issue.

Before you perform the reset, please back up your phone to KIES.

Thanks.
answered 2 months, 3 weeks ago
Samsung E-Support
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Question

Upgrade S5830 from 2.3.5 to 2.3.6

I need to update my OS to 2.3.6 I have 2.3.5 , KEIS says my device is not supported not show the firmware and does not offer any upgrade
asked 3 months ago
Scottnet
UK
on GT-S5830
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Question

Can you take a selfie on galaxy fleur?

I cant seem to take a forward facing photo
asked 3 months, 1 week ago
Katzz
Scotland
on GT-S5830
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answer 1
Hi.

Unfortunately this device doesn't have a front facing camera.

Thanks
answered 3 months, 1 week ago
Samsung E-support
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Question

how do l get Spotify on my Galaxy Ace

How do l get Spotify on my Galaxy Ace
asked 3 months, 1 week ago
jayneeb3
here
on GT-S5830
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answer 1
Hi.

You will need to download this from the app store on your device.

Thanks
answered 3 months, 1 week ago
Samsung E-support
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