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Most Recent Questions
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My charging port cover seems extremely lose ... how do I resolve this?
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I cant send messages to my service provider. but using the same SIM in another phone it is possible. why
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I cant send messages to my service provider. but using the same SIM in another phone it is possible. why
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Kies3 syncing, why do i receive an error message when trying to sync outlook wiith my S5?
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My emails work when on WiFi, but not on 4g. Is a setting incorrect?

Customer Questions & Answers for
samsung GT-S5830

Customer Questions & Answers:
828 Questions
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347 Answers
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Questions & Answers for samsung GT-S5830

Question

Why doesnt calendar sync fully with outlook?

When I sync calendar with microsoft outlook on my PC, only some items appear on the phone and most items dont. I ticked the all schedules box. My microsoft outlook has icloud items.Could it be something to do with incompability with icloud items?
asked 5 days ago
Tsui
manchester
on GT-S5830
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Question

Why is my internal memory full?

My internal memory is almost full and restricting my usage, yet my SD card is almost empty. Why?
asked 1 week, 2 days ago
brian
Scotland
on GT-S5830
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answer 1
Hi Brian,
This device only has limited internal memory. Have you tried transferring some files over to the SD card?
1. Tap My files.
2. Tap All files.
3. Now select Device storage.
4. Now locate the file that you wish to move, for example, in Pictures.
5. Now tap on the files you wish to move to select them.
6. You can also select all files in the directory by pressing the menu button and tapping Select all.
7. Once you have selected the files, tap the options icon.
8. Tap Move.
9. Now tap SD memory card
10. Navigate to the folder where you would like to move the file(s), and tap Move here to complete the action. Hope this helps.
answered 1 week ago
Samsung E-Support
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Question

callers cant here me ,my mute is not on

samsung galaxy ace
asked 2 weeks ago
pheather
on GT-S5830
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answer 1
Hi.

Having mute switched on wouldn't necessarily mean that the person calling can't hear you. Does this happen on every call? It may be worth taking the device to your local Samsung service centre to have the device checked out by one of our engineers. You can find your local centre using the locator below.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 2 weeks ago
Samsung E-Support
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Question

Problem with galaxy ace on start up

When I turn my phone on all i get is RAMDUMP mode ARM 9 Mode displayed. HELP!!!!
asked 2 weeks, 4 days ago
David Little
UK
on GT-S5830
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answer 1
Hi David,

Please try removing the battery from your Ace and leaving it out for five minutes. Then, replace the battery and power up the device. Hope this helps.
answered 1 week, 6 days ago
Samsung E-Support
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Question

Why cant I send photos from my Gallery on Samsung Galaxy Ace ?

GT-S5830 -wont send pictures by e-mail or text ."Picture size too big" is message on "normal" camera setting
asked 2 weeks, 6 days ago
John B
UK
on GT-S5830
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1 answer
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answer 1
Hi John, the resolution on your pictures may be too high. To customise the picture settings, before taking a photo, press the settings icon and change the resolution of your photo. Please check out this link to the user manual for more information on how to do this http://downloadcenter.samsung.com/content/UM/201302/20130222105250905/GT-S5830_UM_EU_Gingerbread_Eng_Rev.1.1_130221_Screen.pdf. Hope his helps
answered 3 hours ago
Samsung E-Support
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Question

How can I switch showing my contacts from the Sim rather than showing what is saved to the phone? Thank you.

I have a Galaxy Ace GT-S5830
asked 3 weeks, 5 days ago
Susan
West Midlands
on GT-S5830
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Question

removing the idle screen

in the manual its says to remove the idle to go to the menu screen and press edit. my phone does not have the edit option, so I am unable to remove the idle screen
asked 1 month ago
pointman01
milton keynes
on GT-S5830
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Question

Printing from texts

My partner has died and I would like to print off the string of texts on my phone so as not to lose them. They are very special to me, as expected. How can I do this? Can I get them onto email so I can print them or can I print them straight from texts please. Thanks
asked 1 month, 1 week ago
pauline
Bristol
on GT-S5830
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answer 1
Hi Pauline,

This is not possible. However, you could try screen capturing the text messages by pressing the back button and the home button at the same time. Once you have done this, they wil be saved as a picture and you could transfer them to your computer using a USB cable and print them from the computer. If you need any further information, please contact the Galaxy team on 0330 726 7864. Hope this helps.
answered 3 weeks, 5 days ago
Samsung E-Support
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Question

How do I open photos/downloads sent to me by text

message says download 10kg but cant get it to open.
asked 1 month, 1 week ago
sANDIE
sCOTLAND
on GT-S5830
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answer 1
Hi Sandie,

Do you have an SD card in the phone? It may be that the Ace does not have enough internal storage to open the file. Please try deleting or moving some files to an SD card.

Hope this helps.
answered 1 month ago
Samsung E-Support
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Question

How do I open photos/downloads sent to me by text

message says download 10kg but cant get it to open.
asked 1 month, 1 week ago
sANDIE
sCOTLAND
on GT-S5830
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Question

i have a galaxy ace gt-s5830 and i need the pin 2 code to access the dialed calls allowed on this phone thanks

asked 1 month, 2 weeks ago
tony
north wales
on GT-S5830
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answer 1
Hi Tony,

I would advise that you perform a factory reset to try and resolve this issue.

Before you perform the reset, please back up your phone to KIES.

Thanks.
answered 1 month, 1 week ago
Samsung E-Support
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Question

Upgrade S5830 from 2.3.5 to 2.3.6

I need to update my OS to 2.3.6 I have 2.3.5 , KEIS says my device is not supported not show the firmware and does not offer any upgrade
asked 1 month, 3 weeks ago
Scottnet
UK
on GT-S5830
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Question

Can you take a selfie on galaxy fleur?

I cant seem to take a forward facing photo
asked 1 month, 4 weeks ago
Katzz
Scotland
on GT-S5830
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answer 1
Hi.

Unfortunately this device doesn't have a front facing camera.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
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Question

how do l get Spotify on my Galaxy Ace

How do l get Spotify on my Galaxy Ace
asked 2 months ago
jayneeb3
here
on GT-S5830
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answer 1
Hi.

You will need to download this from the app store on your device.

Thanks
answered 1 month, 4 weeks ago
Samsung E-support
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Question

How do i send my back up data on my PC

How do I connect Samsung galaxy to my PC with a PC Connector
asked 2 months, 1 week ago
Daniel
Nottingham
on GT-S5830
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1 answer
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answer 1
Hi Daniel,

I would reccommend that you download Samsung Kies http://www.samsung.com/uk/search/?q=kies. Once you have downloaded this, you can connect your phone to your PC with the USB cable that came in your box. Here is a video link to show you how to back up your data http://skp.samsungcsportal.com/integrated/popup/HtvDetail3.jsp?cdsite=uk&seq=10692. Hope this helps.
answered 2 months, 1 week ago
Samsung E-support
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Question

How can I stop Samsung Galaxy Ace Media Volume keep defaulting to 50%?

I have a Samsung Galaxy Ace GT-S5830. The Media Volume is 50% by default in Settings. If I increase the volume, either using the volume button on the side when music is playing, or within Settings, then whenever I disconnect and reconnect an audio jack from the phone to my car stereo, the phone Media Volume returns to 50%. How can I get it to stop defaulting to 50%? I would prefer it to stay at a louder volume, to make it a similar volume to the CD and Radio in my car and not have to keep turning the Car Volume up and down.
asked 2 months, 2 weeks ago
Colin
Devon, UK
on GT-S5830
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Question

how can I look at old messages that have automatically deleted?

asked 3 months ago
daisy
on GT-S5830
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answer 1
Hi Daisy,

Unfortunately, there is no way of retrieving deleted messages.

Thanks
answered 2 months, 3 weeks ago
Samsung E-Support
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Question

Shutter Sound?

How do I make the shutter sound on my camera (Galaxy Ace) silent? There is no option for a no sound only three different sounds. This is really annoying!
asked 3 months, 3 weeks ago
tylerannasaurusrex
New Zealand
on GT-S5830
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answer 1
Hi,

There should be an option for no sound under the Shutter Sound options on the Camera app.

If this option is not there please contact Samsung in New Zealand who will be able to assist you further.

Thanks
answered 3 months, 1 week ago
Samsung E-Support
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Question

How do I activate voicemail

How do I activate voicemail?
asked 3 months, 3 weeks ago
Sarah S
on GT-S5830
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answer 1
Hi Sarah,

Please contact your network provider regarding this.

Thanks
answered 3 months, 1 week ago
Samsung E-Support
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Question

what file fromat does the galexy ace use?

i am trying to put music on my phone and it keeps saying wrong file format and i can't find anything that will do the job...
asked 3 months, 4 weeks ago
roadrunner
new milton
on GT-S5830
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answer 1
Hi,

Please view all tech specs of this phone at the following link;

http://www.samsung.com/uk/consumer/...

Thanks
answered 3 months, 3 weeks ago
Samsung E-Support
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