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Customer Questions & Answers for
samsung GT-S5830

Customer Questions & Answers:
851 Questions
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361 Answers
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Questions & Answers for samsung GT-S5830

Question

my phone wont switch off or work.

my phone wont switch off and i cant get it to go any further than the opening logo page. I charged it up and it hasnt worked since.
asked 4 days ago
Millar
Coleraine, N. Ireland
on GT-S5830
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 4 days ago
Samsung E-Support
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0out of 0found this answer helpful.
Question

Can I upload photos to my PC

asked 6 days ago
Mike H
Wiltshire
on GT-S5830
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1 answer
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answer 1
Hi.

You can easily transfer data from your Galaxy device to your PC/laptop via Samsung Kies. Please see the link below to find all of the information and tutorials on Samsung Kies.

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can i install ICS or Jelly Bean on galaxy ace?

asked 4 weeks, 2 days ago
Marko
on GT-S5830
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Question

How can I access my phone as it keeps flashing the galaxy home screen and I cannot do anything

asked 1 month ago
Woody
Darlington
on GT-S5830
0points
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can i find deleted messages

asked 2 months ago
Panayiotis
on GT-S5830
0points
0out of 0found this question helpful.
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0 answers
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Question

How to save contacts to phone or sim

Trying to save contacts to phone, but am not being asked where to save them to i.e.phone or sim, therefore cannot search or retrieve them when saved.
asked 2 months ago
Kay Lovell
on GT-S5830
0points
0out of 0found this question helpful.
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0 answers
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Question

How can I transfer photos from gallery to the SD Card

Have tried connecting to laptop,phone doesnt show on computer.
Cannot find a way to transfer on the phone
asked 2 months ago
Gainesyboy
Norfolk
on GT-S5830
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0 answers
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Question

Keis crashing

Why does Keis keep crashing and will not sync with the phone
Both lite and normal have this problem.
I can obtain data after the crash using removable disk but not sync at all
asked 2 months ago
Steve
Lincoln
on GT-S5830
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Question

How do I transfer music from my pc (Windows 8.1) to my phone? When I was using WXP it immediately recognised new hardware. Do I need to download sof

asked 2 months, 2 weeks ago
jjd2511
London, UK
on GT-S5830
0points
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1 answer
Answers
answer 1
Hi.

You can transfer music from your PC to your Galaxy Ace by using Samsung Kies. This software can be downloaded straight from the Samsung website. Ensure to download Kies and not Kies 3 as this version only supports devices on Android 4.3 and over. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Not enough storage message when installing SmartCall app.

Device Manager tells me there is 139MB used and 51MB free storage. However when I download the Virgin Smartcall app which is 15.8MB, when it reaches 94% download the not enough storage message appears. Why ?
asked 2 months, 2 weeks ago
malc
West Midlands, UK
on GT-S5830
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Question

Not enough storage message when installing SmartCall app.

Device Manager tells me there is 139MB used and 51MB free storage. However when I download the Virgin Smartcall app which is 15.8MB, when it reaches 94% download the not enough storage message appears. Why ?
asked 2 months, 2 weeks ago
malc
West Midlands, UK
on GT-S5830
0points
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Question

states memory full on start up

asked 2 months, 2 weeks ago
dave
southend on sea
on GT-S5830
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

Applications can take up a large amount of storage on devices. To create more storage on your Galaxy Ace you can purchase a Micro SD card. This slots in to the device and allows applications and data to be saved externally. Please visit the link below which shows you the different types of Micro SD cards that are available.

http://www.samsung.com/uk/consumer/memory-cards-hdd-odd/memory-cards/

If you do not wish to purchase external storage you can try deleting data from your device. Deleting items such as pictures, emails, and text messages can all create more storage on the device. You can also try clearing your internet history and cache. Please follow the steps below on how to clear the cache individually.

Settings > Application Manager > Select Application > Clear Cache

You can also check which element of the device is taking up the most storage. You can do this by going to Settings > Storage. This will allow you to view all the storage on the device and manage it accordingly. You are also able to clear all cached data from every application you have rather than going through them individually. Once you have acknowledged what is taking up the most storage on your device you can get a better understanding of what needs to be removed.

I hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Where can I get usb drivers for gt--s5830i

I cannot connect to my desktop via usb. How can I get the drivers without Kies, which never works for me.
asked 3 months, 1 week ago
tonyh
uk
on GT-S5830
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Question

Trying to send large text reply but shows sending (more) since yesterday. Will it eventually send?

Trying to send large text reply message to friend but shows Sending (more) since yesterday. How do I get it sent?
asked 3 months, 4 weeks ago
Anna Verona
London SE18
on GT-S5830
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

Due to the nature of the issue, I recommend contacting your network provider.

Thanks.
answered 3 months, 4 weeks ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

setting up email

how do i set up an email account
asked 4 months ago
martin6643
scotland
on GT-S5830
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0 answers
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Question

How do I update new email password on Galaxy Ace mob?

Emails stopped updating on phone due to password change via the web.
asked 4 months, 1 week ago
Suzuki16
Portsmouth
on GT-S5830
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1 answer
Answers
answer 1
Hi.

You can remove and add an email account if your password has been changed. To remove an email account please go to Settings > Accounts & Sync > Select the Account > Remove Account,

To add an email account, please go to Settings > Accounts & Sync > Add Account > Select Account. Once you have done this you can enter your new password for your account.

I hope this helps.
answered 4 months, 1 week ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Were can I download android system recovery 3e for my galaxy ace

Were can I download android system recovery 3e for my galaxy ace
asked 4 months, 3 weeks ago
dbste8
bolton
on GT-S5830
+3points
3out of 3found this question helpful.
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1 answer
Answers
answer 1
Hi.

Performing a hard reset on your device will take you to the Android System Recovery page. To do this, please follow these steps:

- With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen.
- You can then use the volume keys to go up an down, and press the power button as your select key.

I hope this helps.
answered 4 months, 1 week ago
Samsung Support
+2points
2out of 2found this answer helpful.
Question

update from 2.2.1

I have the gt-s5830 running firmware 2.2.1 build number froyo.xwkaa and want to update firmware to gingerbread 2.3 is this possible and how as keep getting error from Samsung kies
asked 4 months, 3 weeks ago
mart
basingstoke
on GT-S5830
0points
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1 answer
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answer 1
Hi Mart, I'm afraid that you can only change the firmware if it is available on the website. Hope this helps.
answered 4 months, 3 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

what if the phone firmware is out of date, will kies still work? thank you

asked 5 months ago
Carole
uk
on GT-S5830
0points
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1 answer
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answer 1
Hi Carole, Kies will work. It may be that you will need a different version that is compatible with your software version. Hope this helps.
answered 4 months, 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

flashing lock screen

Once the screen is locked it continues to flash around every 2 minutes even when I dont have any notifications and this has happened ever since new and it is now three years old.
Please help
Thank you
asked 5 months ago
tony
on GT-S5830
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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