Hi, You could try hard resetting your phone. You can do this by; Taking out your phone's battery, SIM-card and memory card too. After 10 seconds put the battery back into your phone. Press and hold Volume Up key + Home key then press Power key. Keep pressing the above keys until Samsung logo appears for the second time, Then release all keys. You will be into Factory reset menu. Use Volume Down key to select Wipe Data / Factory Reset option. Use Power key to confirm. You need to use the Volume Down key again to select "Yes delete all user data". Use Power key to confirm. After performing the hard reset, Select Reboot System Now option, And confirm it using Power key. Now the phone will reboots, Wait for it to be fully on and then you can start using it.
Please note this will delete everything from your phone. Hope this helps.
answered 1 month, 1 week ago
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