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Customer Questions & Answers for
samsung GT-S5830I

Customer Questions & Answers:
93 Questions
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62 Answers

Questions & Answers for samsung GT-S5830I

Question

my samsung galaxy gt-s5830i keeps restarting how do i stop this?

asked 1 week, 1 day ago
scott
england
on GT-S5830I
0points
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Question

How to make search in the library of the music player? Is there a way ?

asked 1 week, 3 days ago
ESEMEI28
Philippines
on GT-S5830I
0points
0out of 0found this question helpful.
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0 answers
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Question

How do you free up internal memory?

asked 2 weeks ago
McCloy
Lagos
on GT-S5830I
0points
0out of 0found this question helpful.
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Question

how do you delete a voice mail?

when trying to open picture folders a couple will load up and the the phone freezes
asked 2 weeks, 4 days ago
Pete
Manchester
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

Please contact your network provider directly for more information regarding your voicemail settings.

Thanks.
answered 2 weeks, 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i delete texts and calls in one easy go

asked 3 weeks, 2 days ago
tedandsandra
wigan
on GT-S5830I
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Question

When creating a NEW Contact the details do not appear in the Contact list.Where do they go and how can I control the destination

asked 3 weeks, 2 days ago
jj_gilbert
Wales
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

It is possible that multiple folders for contacts may be set to display. Please check this by going to Contacts > Press the Menu soft key > Contacts to display > Select which type of contacts you wish to display.

It may also help to store all of your contacts in one place. You can do this by using the Import/Export option on your device. To do this, please go to Contacts > Press the Menu soft key > Import/Export > Select preferred option. You can choose where to store contacts on the device, and also which contacts you wish to export if you choose to do so.

Thanks.
answered 3 weeks, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I want to download holiday snaps to my computer ,, but it says Samsung Driver needs to be installed ,, can this be supplied from this site ?

asked 4 weeks ago
Andy
Stoke on Trent
on GT-S5830I
0points
0out of 0found this question helpful.
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Question

Can I extend the ring time before my phone diverts?

currently incoming calls only ring for a very few seconds before I can get the phone out of my pocket/bag it diverts
asked 1 month, 1 week ago
Lolpark
UK
on GT-S5830I
0points
0out of 0found this question helpful.
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0 answers
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Question

Can I extend the ring time before my phone diverts?

currently incoming calls only ring for a very few seconds before I can get the phone out of my pocket/bag it diverts
asked 1 month, 1 week ago
Lolpark
UK
on GT-S5830I
0points
0out of 0found this question helpful.
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Question

Can I extend the ring time before my phone diverts?

currently incoming calls only ring for a very few seconds before I can get the phone out of my pocket/bag it diverts
asked 1 month, 1 week ago
Lolpark
UK
on GT-S5830I
0points
0out of 0found this question helpful.
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0 answers
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Question

How do I get my phone to accept incoming text messages?

I can send out messages without difficulty.
asked 1 month, 2 weeks ago
Inverleith
Saltburn by the sea
on GT-S5830I
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Question

My phone stops during start up, it displays SAMSUNG but does not respond to any key. I have to remove the battery to turn it off. Can I fix this?

Happened after charging the battery
asked 1 month, 3 weeks ago
Richard
UK
on GT-S5830I
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 2 weeks ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

why does my phone keep playing the opening animations and not turning on to the home screen?

asked 1 month, 3 weeks ago
abiii
wolverhampton
on GT-S5830I
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 3 weeks ago
Kirsty Grayson
-1point
0out of 1found this answer helpful.
Question

SD card not detected

Hi, my SD card is inserted in my phone but I cant access anything on my SD card. It says that my phone doesnt have a SD card inserted. Even when I connect my phone to my PC, still nothing pops up. Please help
asked 1 month, 4 weeks ago
Rezwana
England
on GT-S5830I
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1 answer
Answers
answer 1
Hi Rezwana.

It could be that the SD card you have has become corrupt somehow. Do you have another SD card you could try out?

If not, you would need to take the device to your local Samsung service centre to be inspected by a Samsung engineer. You can find your nearest repairer using the locator in the link below.

Thanks.

http://www.samsung.com/uk/support/servicelocation/
answered 1 month, 4 weeks ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

why do i keep getting this error message?

Keep getting error message the application google services framework (process com.google.process.gapps) has stopped unexpectedly. please try again wont stop popping up. PLEASE HELP
asked 2 months ago
Heena
Slough
on GT-S5830I
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Heena,

Are you running the latest firmware update on your phone?

You could also try clearing the cache and data from the application. You can do this by going to Settings > Application Manager > Click the App > Tap Clear cache + Clear Data. Then reboot the phone.

If this still does not work, you could try a full factory reset. Before you do this, please ensure to back up all of your important files externally. Go to; Settings > Privacy > Factory Data Reset.

Hope this helps.
answered 2 months ago
Jessica Thomas
-1point
0out of 1found this answer helpful.
Question

How to free up internal memory?

i only have Gmail app downloaded on my phone, have had to uninstall Facebook since the recent upgrade whereby I can no longer store the app on my SD card since the app is processing on the phone, Google Play services runs at about 50Mb of data every few minutes no matter how often I clear the data. All my pictures are stored on the SD card so literally I have 1x1Mb app that Ive downloaded and everything else is factory installed...how can this be a smartphone when I cant even use it for Facebook? Does everyone else have the same experience? How can actually improve the phone so that I can use it as a smartphone rather than just a big standard phone?
asked 2 months ago
Michele67
on GT-S5830I
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Michele,

I appreciate this must be frustrating however, there is only limited internal storage on this device. Have you tried saving your apps to the SD card? It may not be possible on some, but it may on others. Go to, Settings > Application Manager > tap the app and move to SD card.

Have you tried saving your contacts to your SIM card? You can do this by going to; Contacts > tap Options > Import/export > Export to SIM card.

Alternatively, you could try a factory reset to wipe your phone back to factory settings. This will remove any junk or unwanted files stored on the phone. Go to, Settings > Privacy > factory data reset > Reset phone > Erase Everything.
Hope this helps.
answered 2 months ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

take text messages off phone and save to computer

how do I take text messages off my Samsung Galaxy Ace GTS5830i and save to my computer?
Thanks
asked 2 months, 1 week ago
claire
northern ireland
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

You can easily transfer and store data on your computer by using Samsung Kies. Please check out this link to find more information and tutorials on Samsung Kies: http://www.samsung.com/uk/support/usefulsoftware/KIES/

For the Galaxy Ace, please ensure you download Samsung Kies and not Samsung Kies 3.

I hope this helps.
answered 2 months, 1 week ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

How do I delete an email address from my phone?

asked 2 months, 1 week ago
Julie
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Julie, You will need to press Apps> Tap Email> Tap Menu> Tap Settings> Tap Manage accounts> Tap the Delete button> Tap the Account you wish to delete> Tap the Done button> Tap the Delete button. Hope this helps.
answered 2 months, 1 week ago
Dominique Francis
0points
0out of 0found this answer helpful.
Question

My phone only turns on to the samsung name before it actually comes on and keeps on repeating this, what shall i do?

asked 2 months, 2 weeks ago
amesssss16
Beeston, Nottingham
on GT-S5830I
0points
0out of 0found this question helpful.
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0 answers
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Question

How do I switch the answer phone option on if I cant answer?

asked 2 months, 2 weeks ago
Timbola
home
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Timbola,

Due to the nature of this enquiry, please contact your service provider for more information on turning on your voicemail as this may differ. Thank you.
answered 2 months, 2 weeks ago
Jessica Thomas
-1point
0out of 1found this answer helpful.
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