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Customer Questions & Answers for
samsung GT-S5830I

Customer Questions & Answers:
49 Questions
 | 
28 Answers

Questions & Answers for samsung GT-S5830I

Question

Hi How do I find out how much battery life is left (%) on my Samsung 5830i ?

Cant find it mentioned in the manual
asked 2 days ago
Nick
UK
on GT-S5830I
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

Im not receiving SMS or e-mails

I receive a message which says Memory Full. Ive deleted SMS history and e-mail history and have Free memory on my applications. On the top left of the screen is the clock symbol, but I couldnt find the significance of this in the user manual.
asked 1 week, 6 days ago
ashtonp
UK
on GT-S5830I
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Please check out this link to factory reset your device http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1038807. Please be aware that this will erase all of your personal data, so ensure to back up your device. Hope this helps.
answered 1 week, 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

cant receive or send photos since changing to talk talk network

phone galaxy ace s5830i
changed from tesco network
asked 1 week, 6 days ago
lesley
lancashire
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Lesley,

Please speak to your interent provider for more information on server settings. Hope this helps.
answered 1 week, 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

cant receive or send photos since changing to talk talk network

phone galaxy ace s5830i
changed from tesco network
asked 1 week, 6 days ago
lesley
lancashire
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Lesley,

Please speak to your interent provider for more information on server settings. Hope this helps.
answered 1 week, 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

MY PHONE SAYSDOWNLOADIND DO NOT TURN OFF TARGET

HI I JUST TURNED ON MY NEW MOBILE AND IT SAYS,FOR THE LAST 45MINS DOWNLOADING DO NOT TURN OFF TARGET.HELP!!
asked 3 weeks ago
HOWELLH
CARMARTHEN
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I would recommend leaving the device until the message disappears. If the message persists, i recommend taking the device to your local Samsung service centre. You can find your local centre using the locator in the below link.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 2 weeks, 4 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can I download photos from my SAM. GAL. ACE on to a computer ??

Ive connected a cable to my computer from my mobile phone and all that appears is " phone charging " Cant seem to get any " data transfer " !!
asked 3 weeks ago
arthur
devon
on GT-S5830I
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Arthur,

Have you tried using Kies to manage your photos? Please check out this link to download Kies http://www.samsung.com/uk/support/usefulsoftware/KIES/. I have also attached a how-to video tutorial on how to use Kies http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 2 weeks, 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why do i keep getting messages saying that my internal phone memory and messages memory is full?

I have a Samsung Galaxy Ace (GT-S5830i). I dont have many apps but still I keep getting messages telling me that my internal memory is full. This is really annoying. The apps that I have on my SD card are Facebook, Instagram, pictures/music, etc but it still comes up saying my internal memory is full. Also Ive started getting a message saying your message memory is full too and I also have rebooted my phone but the same thing has happened again.
asked 3 weeks, 6 days ago
Nosheen Shah
on GT-S5830I
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Nosheen,

I'm afraid that there is only limited internal memory on this device. I would advise that you go through the device and delete anything that you don't need. You could also clear your application cache to the free some memory on your device.
1. From the home screen tap Apps.
2. Tap Settings.
3. Tap More.
4. Tap Application manager.
5. Swipe left to view the All tab.
6. Scroll to and tap the preferred application.
7. Tap Clear cache.
Hope this helps.
answered 3 weeks, 5 days ago
Samsung E-Support
-5points
0out of 5found this answer helpful.
Question

My pc (windows 8) doesnt reconize my samsung GT-S5830i ace phone any more as a mass storage device.

Had my phone connected before without problems to the same pc
asked 1 month ago
edwin
canterbury
on GT-S5830I
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Edwin,

Have you tried connecting it through Kies? Here is a link to the Kies software to download http://www.samsung.com/uk/support/usefulsoftware/KIES/. It allows you to manage your files on your PC similar to how mass storage does. Please check out this video how-to guide to get started http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 4 weeks ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

how can I get rid of this

Why do I keep getting Low on space Internal phone storage is getting low and it stops me from receiving text messages
asked 1 month, 1 week ago
emzymob
madplace
on GT-S5830I
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

I'm afraid there is only limited internal storage in this device. To stop the messages you will need to delete some media files such as photos, videos and music. It may also be wise to try and delete any apps or old text messages stored in the device. Alternatively, you could purchase an SD card, that will hold your media files and some apps, http://www.samsung.com/uk/search/?q=memory%20card. Hope this helps.
answered 1 month ago
Samsung E-Support
-2points
1out of 4found this answer helpful.
Question

How can I get this phone to connect with my Windows 8.1 laptop via USB?

asked 1 month, 1 week ago
jrhardacre
Edinburgh
on GT-S5830I
-1point
1out of 3found this question helpful.
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1 answer
Answers
answer 1
Hi,

You need to connect the USB cable, provided in the box to connect both the laptop and the phone. You can manage the files on your phone using mass storage or using Kies software. Here is a link to download the software to your Laptop http://www.samsung.com/uk/support/usefulsoftware/KIES/

Hope this helps.
answered 1 month ago
Samsung E-Support
0points
2out of 4found this answer helpful.
Question

Please tell is there any way to extend internal phone memory of S5830..? and is there any software update ? if yes tell me how to update it

Please tell is there any way to extend internal phone memory..?
and is there any software update ? if yes tell me how to update it
asked 1 month, 1 week ago
Rameezraza
bijapur
on GT-S5830I
0points
0out of 0found this question helpful.
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0 answers
Answers
This question currently has no approved answers.
Question

My phone tells me there is 1 message unread, but I havent got any messages!!!

asked 2 months ago
Laura
Wiltshire
on GT-S5830I
-1point
0out of 1found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

can you make font size bigger

can you make Samsung galaxy ace font size bigger
asked 2 months, 1 week ago
joe101
durham
on GT-S5830I
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

I'm afraid there is no option on the Galaxy Ace to increase the font size.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

technical support

i don,t be able to call my phone contact list however i get this message the process android process acore has stopped unexpectedly . how can i solve it , thanks for your reply
asked 2 months, 2 weeks ago
sami
lebanon
on GT-S5830I
-1point
0out of 1found this question helpful.
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0 answers
Answers
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Question

Device driver for GT-S5830i not successfully installed

I am unable to connect my GT-S5830i to my PC, when I plug the phone into my PC via USB, I get a code 10 error saying the device driver was not successfully installed. Can anyone help with a solution to this? I just want to be able to access my photos via Windows Explorer.
asked 2 months, 2 weeks ago
KMcM
Surrey
on GT-S5830I
-1point
1out of 3found this question helpful.
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0 answers
Answers
This question currently has no approved answers.
Question

firmware for gt-s5830i.I have lost my firmware to my gt-s5830i. where can i get the software needed to replace it on my phone. i have tryed kies but i

I have lost my firmware to my gt-s5830i. where can i get the software needed to replace it on my phone. i have tryed kies but it will not connect to my phone because the phone will not boot up to android.
could you please help as my phone is now useless. thanks..
asked 2 months, 3 weeks ago
lloyd
cornwall
on GT-S5830I
+9points
13out of 17found this question helpful.
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1 answer
Answers
answer 1
Hi Lloyd,

I would advise that you visit your local Samsung service centre to speak to an engineer to fix this issue: http://www.samsung.com/uk/support/servicelocation/ Alternatively, you could call our tech support team for more assistance on 0330 7267864. Thanks
answered 2 months, 2 weeks ago
Samsung E-support
-5points
2out of 9found this answer helpful.
Question

i cant read any recent emails. It says unable to connect server,

asked 2 months, 3 weeks ago
Marcus26
on GT-S5830I
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Marcus,

Please try removing and re-adding your email account to your phone.

Thanks
answered 2 months, 2 weeks ago
Samsung E-Support
-7points
0out of 7found this answer helpful.
Question

Can I charge my Galaxy Ace overnight without causing damage

can I charge my Galaxy Ace overnight without causing damage
asked 3 months ago
Brian 442
Kent
on GT-S5830I
+2points
2out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Brian,

Yes, this will be fine.

Thanks
answered 2 months, 4 weeks ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

How to use mp3 files as a ringtone

I have a short piece of music as an mp3 file that I would like to use as a ringtone on my Galaxy Ace. What is the easiest way to get it from cd to the phone. I have laptop (vista) and Galaxy ace GT-s5830i
asked 3 months ago
pjolloper
Derby
on GT-S5830I
-2points
0out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Please use the information on this link to assist you with this;

http://skp.samsungcsportal.com/integrated/popup/HtgDetailGuide3.jsp?seq=8983&cdsite=uk&status=

Thanks
answered 2 months, 1 week ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

My phone notifies me with a tone that I have received e mails

Every thirty minutes my phone will alert me by ringing that I have some new e mails, how can I stop this from happening
asked 3 months, 4 weeks ago
Peter
Manchester
on GT-S5830I
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Peter,

You can turn off your email notifications by following these steps;

Go to your Email app > Tap on the left hand menu key at the bottom of your handset > Select Settings > Tap on your email address > Ensure Email Notifications is not ticked.

Thanks
answered 3 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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