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Customer Questions & Answers for
samsung GT-S5830I

Customer Questions & Answers:
68 Questions
 | 
46 Answers

Questions & Answers for samsung GT-S5830I

Question

my phone comes on but cannot access controls and willnot switch off

my phone comes on but no sound unable to use it and will not turn off
asked 1 day ago
tinker
Leeds
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 9 hours ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Unable to send texts

I can make and receive calls and receive texts, but texts I send are not being received.
asked 1 week ago
newby
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend that you contact your network provider regarding this issue.

If you have done so already then I advise you to contact your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Need to find charger for my Galaxy Ace S5830i for use in the US

asked 1 week, 2 days ago
GISELLA
NORMANDY
on GT-S5830I
-2points
0out of 2found this question helpful.
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0 answers
Answers
This question currently has no approved answers.
Question

How do you send a "business Card" via bluetooth to car system

my car requires "business cards" to accept contact data. How do you set up business card transmission with this phone
asked 1 week, 5 days ago
ashy
on GT-S5830I
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

forgot password for samsung account so im unable to remove account for factory reset.

I forgot password for my
Samsung account so im unable to remove account for factory reset and there is no forgot password options. please help me out. i want to reset my mobile(s5830i)for memory concern.
asked 2 weeks, 2 days ago
kitty
india
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend trying a hard reset on your device. You can do this by following these steps:

- With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen.
- Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
- Scroll down to Yes, Delete User Data and select it.
- Back on the first screen, scroll down to Wipe Cache Partition and select it.
- Your factory reset is now complete.
- Go to Reboot System Now to restart the phone.

I hope this helps.
answered 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

forgot password for samsung account so im unable to remove account for factory reset.

I forgot password for my
Samsung account so im unable to remove account for factory reset and there is no forgot password options. please help me out. i want to reset my mobile(s5830i)for memory concern.
asked 2 weeks, 2 days ago
kitty
india
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend trying a hard reset on your device. You can do this by following these steps:

- With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen.
- Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
- Scroll down to Yes, Delete User Data and select it.
- Back on the first screen, scroll down to Wipe Cache Partition and select it.
- Your factory reset is now complete.
- Go to Reboot System Now to restart the phone.

I hope this helps.
answered 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

forgot password for samsung account so im unable to remove account for factory reset.

I forgot password for my
Samsung account so im unable to remove account for factory reset and there is no forgot password options. please help me out. i want to reset my mobile(s5830i)for memory concern.
asked 2 weeks, 2 days ago
kitty
india
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend trying a hard reset on your device. You can do this by following these steps:

- With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen.
- Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
- Scroll down to Yes, Delete User Data and select it.
- Back on the first screen, scroll down to Wipe Cache Partition and select it.
- Your factory reset is now complete.
- Go to Reboot System Now to restart the phone.

I hope this helps.
answered 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i want to reset my phone i went to factory data reset and click reset phone but it appears delete samsung account first but i dont know how

asked 2 weeks, 3 days ago
vivian
philippines
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

You can remove your Samsung account by following these steps:

Settings > Accounts and sync > Samsung Account > Remove account

You can also reset your device by performing a hard reset. You do perform a hard reset by following the steps below:

- With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen.
- Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
- Scroll down to Yes, Delete User Data and select it.
- Back on the first screen, scroll down to Wipe Cache Partition and select it.
- Your factory reset is now complete.
- Go to Reboot System Now to restart the phone.

I hope this helps.
answered 2 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How do I retrieve deleted photos

I have accidentally deleted a folder instead of a photo and all my photos have gone. Is there a way to retrieve these from the phone
asked 2 weeks, 6 days ago
Michelle
Washington
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Michelle, I'm afraid that unless you have backed up your photos you will not be able to retrieve them. Thank You.
answered 2 weeks, 5 days ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Why does my phone turns off after 6 mins?

When using my phone for internet ect, the unit turns off after around 6 mins. When I plug in to recharge the screen goes to 80% charged? Is this a fault with the battery? The phone is just over a year old.
asked 3 weeks, 1 day ago
Doug Dixon
Hull
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Doug, Due to the nature of this issue, Please check out this link to find your nearest servcie centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why wont my phone delete emails and trash

I can delete text messages but unable to delete any emails.
I keep getting icon telling me no space on phone, so deleted lots of texts .
When I go to emails I select the messages in the in box or the trash to delete, it tells me it has deleted them, finish with phone then when I go to use phone later my messages that I deleted are there again!!!
asked 3 weeks, 2 days ago
Chrissy
kent
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Chrissy, Have you got the latest software? You can check this by; Selecting apps> Sliding the screen to the right> Press settings> About phone. Your software version should be 2.2 (Froyo). If this does not work try reseting your by; Selecting apps> Slide screen to the left> Settings> Privacy> Factory data reset> Reset phone> Erase everything. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

samsung galaxy ace gt 5830i not connect on windows 8.1

Hi, my phone gt 5830i not connected to my PC. I have windows 8.1. If i have windows 7 there werent problem. May somene tell me if my phone is supported on windows 8.1. ?
asked 3 weeks, 4 days ago
Radecek
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi, You could try: Pressing "Windows + R" buttons. This will bring up "Run" edit box. Type "fsquirt" in the edit box and press Enter key or click "Ok" button. This will launch Bluetooth File Transfer wizard and you can follow the instructions for receive file. You must first start Receive File on Win8.1 and then send file from your other device (phone) to make this work. Hope this helps.
answered 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Kies keeps on crashing because it wants to finish off a back-up that failed.

I have rebooted my GT-S5830i and tried to restore it with Kies but it keeps on crashing because it wants to finish off a back-up that failed. Can I stop this auto back-up from attempting each time I reconnect the phone?
asked 3 weeks, 5 days ago
ian_cook_1
UK
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

The automatic back up option can be disabled by following these steps:

Open Samsung KIES > Select Basic Information > Scroll down to Options > deselect the box next to Automatic back up when USB connection is established.

To find out more about Samsung KIES please see the link below which provides helpful information and tutorials about the programme.

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do i unlock my phone if i hav tried the password to many times and my gmail account wont let me long in eventhough the email and password are righ

asked 3 weeks, 6 days ago
Rhiannon Tavender
Devon
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend trying a hard reset on your device, this will erase all data from the device and set it back to its default settings. You can do this by following these steps:

- With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen.
- Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
- Scroll down to Yes, Delete User Data and select it.
- Back on the first screen, scroll down to Wipe Cache Partition and select it.
- Your factory reset is now complete.
- Go to Reboot System Now to restart the phone.

If this is unsuccessful then I advise that you contact your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 3 weeks, 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do you unlock samsung GT-S5830I phone i am on virgin

asked 1 month ago
margaret
beckenham
on GT-S5830I
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

In order to get your device unlocked, please contact your network provider.

Thanks.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why do contacts disappear?

my phone keeps losing certain numbers no matter how often I put them in. I always save them to my sim card which still has loads of room.
asked 1 month ago
cass
home
on GT-S5830I
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please check the settings for your contacts. On page 63 onwards of the user manual you will see information and guidance on how to do this. Please see the link below:

http://downloadcenter.samsung.com/content/UM/201302/20130222105250905/GT-S5830_UM_EU_Gingerbread_Eng_Rev.1.1_130221_Screen.pdf

If this is unsuccessful, I recommend performing a factory data reset on your Galaxy Ace. You can do this by following these steps:

Settings - Privacy - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 1 month ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

can anyone suggest a reliable link

Klies unable to connect to my phone error msg failed to retrieve device information rcently changed faulty sim card Virgin unable to solve 3rd party sotware downloads Klies has previously worked
asked 1 month ago
apache
uk
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Apache, please check out this link to download Kies http://www.samsung.com/uk/support/usefulsoftware/KIES/. You should also make sure USB debugging is ticked on your phone by going to Settings > Applications > Departments > USB Debugging. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My Samsung Ace GT-S5830i wont connect to kies I have tried reinstalling the drivers but to no avail - help

asked 1 month ago
Elwyn
UK
on GT-S5830I
+1point
2out of 3found this question helpful.
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1 answer
Answers
answer 1
Hi Elwyn, are there any error messages? Have you tried unplugging your Ace from the USB and reconnecting? Does your device show up on your computer? Is your device set to debugging? Go to, settings > Apllications > Development > USB debugging, make sure this option is ticked. Hope this helps.
answered 1 month ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
Question

Phone shows battery and warning icon and doesnt charge

When plugged in to charge, phone shows empty battery and warning symbol and doesnt charge
asked 1 month ago
Claire
Oxford
on GT-S5830I
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Hi How do I find out how much battery life is left (%) on my Samsung 5830i ?

Cant find it mentioned in the manual
asked 1 month, 1 week ago
Nick
UK
on GT-S5830I
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

You can view the battery life by following these steps:

Settings - About phone - Battery use

I hope this helps.
answered 1 month ago
Samsung E-Support
0points
1out of 2found this answer helpful.
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