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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
836 Questions
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355 Answers
Overall Rating:
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4.2
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Questions & Answers for samsung Galaxy Ace (White)

Question

How do I update new email password on Galaxy Ace mob?

Emails stopped updating on phone due to password change via the web.
asked 1 day ago
Suzuki16
Portsmouth
on Galaxy Ace (White)
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1 answer
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answer 1
Hi.

You can remove and add an email account if your password has been changed. To remove an email account please go to Settings > Accounts & Sync > Select the Account > Remove Account,

To add an email account, please go to Settings > Accounts & Sync > Add Account > Select Account. Once you have done this you can enter your new password for your account.

I hope this helps.
answered 14 hours ago
Samsung Support
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Question

Were can I download android system recovery 3e for my galaxy ace

Were can I download android system recovery 3e for my galaxy ace
asked 2 weeks ago
dbste8
bolton
on Galaxy Ace (White)
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1 answer
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answer 1
Hi.

Performing a hard reset on your device will take you to the Android System Recovery page. To do this, please follow these steps:

- With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen.
- You can then use the volume keys to go up an down, and press the power button as your select key.

I hope this helps.
answered 1 day ago
Samsung Support
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Question

update from 2.2.1

I have the gt-s5830 running firmware 2.2.1 build number froyo.xwkaa and want to update firmware to gingerbread 2.3 is this possible and how as keep getting error from Samsung kies
asked 2 weeks, 2 days ago
mart
basingstoke
on Galaxy Ace (White)
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answer 1
Hi Mart, I'm afraid that you can only change the firmware if it is available on the website. Hope this helps.
answered 2 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

what if the phone firmware is out of date, will kies still work? thank you

asked 3 weeks, 3 days ago
Carole
uk
on Galaxy Ace (White)
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answer 1
Hi Carole, Kies will work. It may be that you will need a different version that is compatible with your software version. Hope this helps.
answered 3 weeks, 1 day ago
Samsung E-Support
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Question

flashing lock screen

Once the screen is locked it continues to flash around every 2 minutes even when I dont have any notifications and this has happened ever since new and it is now three years old.
Please help
Thank you
asked 4 weeks ago
tony
on Galaxy Ace (White)
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 3 weeks, 5 days ago
Samsung E-Support
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Question

Can I use the Ace in Australia once unlocked

Can I use this phone unlocked in Australia?
asked 1 month ago
Malcolmmw
Cambridge UK
on Galaxy Ace (White)
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answer 1
Hi.

The galaxy Ace can be used abroad. You will have to contact your network provider to discuss international roaming and charges.

Thanks.
answered 1 month ago
Samsung E-Support
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Question

How can i set up Japanase language GTS5830?

I got the smart phone from friends. and I want to read and write Japanese sentences. are there some method to download Japanese font on this smart phone?
asked 1 month, 1 week ago
Osamu Maruyama
Isaral
on Galaxy Ace (White)
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1 answer
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answer 1
Hi.

You can change the language of the device by following the steps below.

Settings > Language & Keyboard > Select Language

I hope this helps.
answered 1 month, 1 week ago
Samsung E-Support
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Question

why are my texts coming through as notifications ?

Galaxy ace why i my texts coming through as notifications
asked 1 month, 2 weeks ago
wood.simon
leeds
on Galaxy Ace (White)
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answer 1
Hi.

This is a built in feature on the device.

Thanks.
answered 1 month, 2 weeks ago
Samsung E-Support
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Question

Why cant I send photos from my Gallery on Samsung Galaxy Ace ?

GT-S5830 -wont send pictures by e-mail or text ."Picture size too big" is message on "normal" camera setting
asked 2 months, 2 weeks ago
John B
UK
on Galaxy Ace (White)
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answer 1
Hi John, the resolution on your pictures may be too high. To customise the picture settings, before taking a photo, press the settings icon and change the resolution of your photo. Please check out this link to the user manual for more information on how to do this http://downloadcenter.samsung.com/content/UM/201302/20130222105250905/GT-S5830_UM_EU_Gingerbread_Eng_Rev.1.1_130221_Screen.pdf. Hope his helps
answered 1 month, 3 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Why is my internal memory full?

My internal memory is almost full and restricting my usage, yet my SD card is almost empty. Why?
asked 2 months ago
brian
Scotland
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Brian,
This device only has limited internal memory. Have you tried transferring some files over to the SD card?
1. Tap My files.
2. Tap All files.
3. Now select Device storage.
4. Now locate the file that you wish to move, for example, in Pictures.
5. Now tap on the files you wish to move to select them.
6. You can also select all files in the directory by pressing the menu button and tapping Select all.
7. Once you have selected the files, tap the options icon.
8. Tap Move.
9. Now tap SD memory card
10. Navigate to the folder where you would like to move the file(s), and tap Move here to complete the action. Hope this helps.
answered 2 months ago
Samsung E-Support
0points
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Question

Problem with galaxy ace on start up

When I turn my phone on all i get is RAMDUMP mode ARM 9 Mode displayed. HELP!!!!
asked 2 months, 1 week ago
David Little
UK
on Galaxy Ace (White)
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1 answer
Answers
answer 1
Hi David,

Please try removing the battery from your Ace and leaving it out for five minutes. Then, replace the battery and power up the device. Hope this helps.
answered 2 months, 1 week ago
Samsung E-Support
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Question

callers cant here me ,my mute is not on

samsung galaxy ace
asked 2 months, 1 week ago
pheather
on Galaxy Ace (White)
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1 answer
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answer 1
Hi.

Having mute switched on wouldn't necessarily mean that the person calling can't hear you. Does this happen on every call? It may be worth taking the device to your local Samsung service centre to have the device checked out by one of our engineers. You can find your local centre using the locator below.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 2 months, 1 week ago
Samsung E-Support
0points
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Question

Printing from texts

My partner has died and I would like to print off the string of texts on my phone so as not to lose them. They are very special to me, as expected. How can I do this? Can I get them onto email so I can print them or can I print them straight from texts please. Thanks
asked 3 months ago
pauline
Bristol
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Pauline,

This is not possible. However, you could try screen capturing the text messages by pressing the back button and the home button at the same time. Once you have done this, they wil be saved as a picture and you could transfer them to your computer using a USB cable and print them from the computer. If you need any further information, please contact the Galaxy team on 0330 726 7864. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
0points
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Question

How do I open photos/downloads sent to me by text

message says download 10kg but cant get it to open.
asked 3 months, 1 week ago
sANDIE
sCOTLAND
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Sandie,

Do you have an SD card in the phone? It may be that the Ace does not have enough internal storage to open the file. Please try deleting or moving some files to an SD card.

Hope this helps.
answered 2 months, 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i have a galaxy ace gt-s5830 and i need the pin 2 code to access the dialed calls allowed on this phone thanks

asked 3 months, 1 week ago
tony
north wales
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Tony,

I would advise that you perform a factory reset to try and resolve this issue.

Before you perform the reset, please back up your phone to KIES.

Thanks.
answered 3 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can you take a selfie on galaxy fleur?

I cant seem to take a forward facing photo
asked 3 months, 3 weeks ago
Katzz
Scotland
on Galaxy Ace (White)
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1 answer
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answer 1
Hi.

Unfortunately this device doesn't have a front facing camera.

Thanks
answered 3 months, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

how do l get Spotify on my Galaxy Ace

How do l get Spotify on my Galaxy Ace
asked 3 months, 3 weeks ago
jayneeb3
here
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

You will need to download this from the app store on your device.

Thanks
answered 3 months, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

How do i send my back up data on my PC

How do I connect Samsung galaxy to my PC with a PC Connector
asked 4 months ago
Daniel
Nottingham
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Daniel,

I would reccommend that you download Samsung Kies http://www.samsung.com/uk/search/?q=kies. Once you have downloaded this, you can connect your phone to your PC with the USB cable that came in your box. Here is a video link to show you how to back up your data http://skp.samsungcsportal.com/integrated/popup/HtvDetail3.jsp?cdsite=uk&seq=10692. Hope this helps.
answered 4 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

how can I look at old messages that have automatically deleted?

asked 5 months ago
daisy
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Daisy,

Unfortunately, there is no way of retrieving deleted messages.

Thanks
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Is the phone 4G ready?

asked 7 months ago
Bella
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Bella,

The Galaxy Ave is not 4G ready.

Thanks.
answered 5 months ago
Samsung E-Support
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