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Most Recent Questions
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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How do I add a picture to my contacts
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
847 Questions
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358 Answers
Overall Rating:
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4.2
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Questions & Answers for samsung Galaxy Ace (White)

Question

how do i upload pictures from my galaxy ace to my computer? it just charges my phone

asked 1 year, 4 months ago
Anonymous
on Galaxy Ace (White)
-2points
1out of 4found this question helpful.
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0 answers
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Question

Touchwiz

Can you update Samsung galaxy ace touchwiz to the new one
asked 1 year, 4 months ago
Tyler
Lurgan
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Tyler,

We have no official release date for the Galaxy Ace in the UK receiving an update from 2.3.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES

Thanks
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can the samsung galaxy ace s5830 upgrade to jelly bean?

asked 1 year, 4 months ago
samsung galaxy ace
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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0 answers
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Question

can I use a Galaxy Ace in the USA?

asked 1 year, 4 months ago
engines
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The Galaxy Ace is a quad band handset, therefore it should work fine in the USA.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How can I move items to my microSD card for my Samsung Galaxy Ace S530i?

I have recently purchased this phone but in the first week after only downloading 4 apps in total, I was notified I only had 20MB of phone storage left. I do however have a 1GB microSD card which I have used from previous phones and is not even a tenth full. How can I move apps/pictures/anything I can from phone memory to SD card memory? Any help will be appreciated :)
asked 1 year, 4 months ago
yabigginge
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

To move apps to your SD card go to Settings > Application manager > Choose the app you wish to move > Move to SD.

For pictures/videos etc go to My Files > DCIM > choose file > Move to SD.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Can you tell if a text message has been read on a Galaxy Ace?

I know you can put a delivery receipt on text messages but can you tell if they have been read? Is there an app I can download if it's not a feature of the Galaxy Ace?
asked 1 year, 4 months ago
JUD68
Sheffield
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi JUD68,

The Galaxy Ace does not support 'Read reports'. There may be an application available via the Google Play Store for this feature.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I Sync. my mobile with my PC

My Galaxy Ace GT-S5830 is connected to my PC which runs Windows 8, Kies is installed on my PC, but cannot extract info. from my phone.
asked 1 year, 5 months ago
Anonymous
on Galaxy Ace (White)
+1point
2out of 3found this question helpful.
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Question

Samsung galaxy ace doesn't have Thai as an option in the languages. Is there anyway i can get it on this phone

Help
asked 1 year, 5 months ago
Gary
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Gary,

There maybe third party applications that you can download from the Google Play store that will allow Thai language on your Galaxy Ace.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Mobile USB Composite Device failed to instal

I was able to but now can't connect my Ace to Kies and troubleshooting connection tells me to download BCM21553-Thunderbird (Samsung Mobile USB Composite Device) which then doesn't install. Any help please?!
asked 1 year, 5 months ago
London Ken
Wirral UK
on Galaxy Ace (White)
-3points
0out of 3found this question helpful.
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Question

Samguna s5830

can it be updated to ice cream 4.0?
asked 1 year, 5 months ago
tania
norristown pa
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi tania,

You will need to contact our partner company Samsung USA to see if this has been released for your product.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do i turn my phone on??

My phone suddenly will no turn on, i used it in the morning and when i went back to use it i can only see a black screen. I have tried holding down the power and home button at the same time but nothing happens, can you please help me
asked 1 year, 5 months ago
Bean
Cheltenham
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Bean,

Have you tried charging the phone for a period of time then attempting to switch on?

If so, can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further details regarding this issue.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why do i have a white star with a yellow dot in the centre on the runing head of my home page - ie where the battery level and signal strength is show

is this to do with windows hotmail.b
asked 1 year, 5 months ago
b.longer
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi b.longer,

If you hold your finger on that top bar and slide it down to the bottom of the page you can see if it is a notification and clear this.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have samsung galaxy ace & recently when my phone goes dead my pictures in my gallery are disappearing and I can't find them anywhere in the phone ..

Would any1 no what's the problem & how I get them back
asked 1 year, 5 months ago
Mcgrory
Belfast
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Mcgrory,

You can back up your handset via Samsung KIES and perform a reset to see if this resolves the issue:

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I download photos to my laptop?

Computer does not show phone when plugged in with cable
asked 1 year, 5 months ago
Allinterest
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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0 answers
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Question

my texts have failed today but were working yesterday. what's happened?

asked 1 year, 5 months ago
Anonymous
on Galaxy Ace (White)
-1point
1out of 3found this question helpful.
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0 answers
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Question

I have just contracted for a Samsung Ace and would like to know how to attach pics as contact icons

So far I have highlighted the pic in the gallery clicked on menu-clicked on more-clicked on set as-clicked on contact icon- entered contact name and nothing happens.
asked 1 year, 5 months ago
Ron C
Liverpool. England
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Ron,

For contact pictures to be displayed, ensure that contacts to displayed are by your gmail account. Go to Contacts > Settings > Contacts to display > Choose the gmail account registered to your phone.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Corrupt sd card?

Phone has been displaying a message saying my micro sd card is corrupt and needs reformatting, but doesn't seem to let me reformat it.. when I press reformat the message go for about 30 seconds then comes back! I can't use my camera or download any applications because of this.
asked 1 year, 5 months ago
Bebbington Jo
shropshire
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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0 answers
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Question

Why am I unable to download any thing without getting a memory full message .

I get a message saying that there is not enough memory and to delete some items. Problem is all the items are fixtures and unable to be deleted. I have tried a 16 Gb memory card and a 4Gb card with no change in the message. I have only had this phone a couple of weeks and it is my first Android phone so finding it not good.
asked 1 year, 5 months ago
eltel
Southampton, England
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please be advised that you can free up space on your device by deleting old messages, contacts, applications and media. You may also be able to move some applications to your memory card to free up more internal memory.

As your device has a limited amount of internal storage, you need to manage the available storage space on your device in order for it to work correctly. You can use the My Files app to transfer files to and from your external memory card. Can you please advise if you are getting an error message when attempting to move files to your external SD cards?.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how do i block unwanted callers?

asked 1 year, 5 months ago
M Garmash
Swansea
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Go to Settings = Application settings = Call = All calls = Auto reject = Reject list and add numbers or contacts to the list.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What card do I need to buy to take photos

asked 1 year, 5 months ago
sassi
bristol
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

No card is required to take photos on your device. Simply open the Camera application and take your photos which will automatically be saved to your Gallery.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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