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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
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How do I get videos off My phone and onto my computer -it only seems to take the photos
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how do I remove the Weather information from my screen
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how do I change call sounds?
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Questions with Most Recent Answers
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How do I add a picture to my contacts
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
839 Questions
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356 Answers
Overall Rating:
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4.2
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Questions & Answers for samsung Galaxy Ace (White)

Question

Mobile USB Composite Device failed to instal

I was able to but now can't connect my Ace to Kies and troubleshooting connection tells me to download BCM21553-Thunderbird (Samsung Mobile USB Composite Device) which then doesn't install. Any help please?!
asked 1 year, 4 months ago
London Ken
Wirral UK
on Galaxy Ace (White)
-3points
0out of 3found this question helpful.
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Question

Samguna s5830

can it be updated to ice cream 4.0?
asked 1 year, 4 months ago
tania
norristown pa
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi tania,

You will need to contact our partner company Samsung USA to see if this has been released for your product.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do i turn my phone on??

My phone suddenly will no turn on, i used it in the morning and when i went back to use it i can only see a black screen. I have tried holding down the power and home button at the same time but nothing happens, can you please help me
asked 1 year, 4 months ago
Bean
Cheltenham
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Bean,

Have you tried charging the phone for a period of time then attempting to switch on?

If so, can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further details regarding this issue.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why do i have a white star with a yellow dot in the centre on the runing head of my home page - ie where the battery level and signal strength is show

is this to do with windows hotmail.b
asked 1 year, 4 months ago
b.longer
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi b.longer,

If you hold your finger on that top bar and slide it down to the bottom of the page you can see if it is a notification and clear this.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have samsung galaxy ace & recently when my phone goes dead my pictures in my gallery are disappearing and I can't find them anywhere in the phone ..

Would any1 no what's the problem & how I get them back
asked 1 year, 4 months ago
Mcgrory
Belfast
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Mcgrory,

You can back up your handset via Samsung KIES and perform a reset to see if this resolves the issue:

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I download photos to my laptop?

Computer does not show phone when plugged in with cable
asked 1 year, 4 months ago
Allinterest
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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0 answers
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Question

my texts have failed today but were working yesterday. what's happened?

asked 1 year, 4 months ago
Anonymous
on Galaxy Ace (White)
-1point
1out of 3found this question helpful.
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0 answers
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Question

I have just contracted for a Samsung Ace and would like to know how to attach pics as contact icons

So far I have highlighted the pic in the gallery clicked on menu-clicked on more-clicked on set as-clicked on contact icon- entered contact name and nothing happens.
asked 1 year, 4 months ago
Ron C
Liverpool. England
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Ron,

For contact pictures to be displayed, ensure that contacts to displayed are by your gmail account. Go to Contacts > Settings > Contacts to display > Choose the gmail account registered to your phone.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Corrupt sd card?

Phone has been displaying a message saying my micro sd card is corrupt and needs reformatting, but doesn't seem to let me reformat it.. when I press reformat the message go for about 30 seconds then comes back! I can't use my camera or download any applications because of this.
asked 1 year, 4 months ago
Bebbington Jo
shropshire
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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0 answers
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Question

Why am I unable to download any thing without getting a memory full message .

I get a message saying that there is not enough memory and to delete some items. Problem is all the items are fixtures and unable to be deleted. I have tried a 16 Gb memory card and a 4Gb card with no change in the message. I have only had this phone a couple of weeks and it is my first Android phone so finding it not good.
asked 1 year, 4 months ago
eltel
Southampton, England
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please be advised that you can free up space on your device by deleting old messages, contacts, applications and media. You may also be able to move some applications to your memory card to free up more internal memory.

As your device has a limited amount of internal storage, you need to manage the available storage space on your device in order for it to work correctly. You can use the My Files app to transfer files to and from your external memory card. Can you please advise if you are getting an error message when attempting to move files to your external SD cards?.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how do i block unwanted callers?

asked 1 year, 4 months ago
M Garmash
Swansea
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Go to Settings = Application settings = Call = All calls = Auto reject = Reject list and add numbers or contacts to the list.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What card do I need to buy to take photos

asked 1 year, 4 months ago
sassi
bristol
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

No card is required to take photos on your device. Simply open the Camera application and take your photos which will automatically be saved to your Gallery.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have a galaxy ace. Can you block a certain phone number from calls and texts? Thanks

asked 1 year, 5 months ago
cath123
Newcastle-under-Lyme
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To block calls to your device, you will need to add the number you wish to block to the Reject List. Please go to Application settings > Call > All calls > Auto reject > Reject list and add numbers or contacts to the list. Please note that this only applies to incoming calls.

You may be able to download third party applications from the Play Store that will allow text messages to be rejected also.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I get the music in file folder out and under the music app on my phone it used to be there then it moved and now I cant get it back

asked 1 year, 5 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Eileen,

If you have downloaded music, go to My Files > Downloads > tick the files you wish to use > Move to > Music folder.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
Question

Is it possible to expand Samsung Galaxy Ace's internal memory ? If yes, how ?

asked 1 year, 5 months ago
James
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi James,

Please be advised that you can free up space on your device by deleting old messages, contacts, applications and media. You may also be able to move some applications to your memory card to free up more internal memory.

As your device has a limited amount of internal storage, you need to manage the available storage space on your device in order for it to work correctly. You can use the My Files app to transfer files to and from your external memory card. This will allow you to free up more internal memory on your handset.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How to resend failed messages?

asked 1 year, 5 months ago
luciana
bow, london
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi luciana,

If you tap and hold down on the failed message you get the option to resend.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Agent suggest I need to update firmware. I've installed Kies and it agrees but cuts out with Ordinal 7426 can't be found.

please advise
asked 1 year, 5 months ago
Mitchell
Peterborough
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mitchell,

Could you please contact our agents for troubleshooting 03307267864.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What happens when you turn it on but it just continues to say SAMSUNG?

How do you fix this?
asked 1 year, 5 months ago
Chan Jazz
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Chan Jazz,

You may need to get this assessed by our engineer at a local service centre:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-2points
1out of 4found this answer helpful.
Question

My SD card is empty and I keep getting memory full message how do I transfer and save on SD card

asked 1 year, 5 months ago
Anonymous
on Galaxy Ace (White)
-5points
1out of 7found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Anonymous,

To move to sd card go to My Files>SD card0>Select the file you want to move and tap move on the top right hand corner of the screen>Select EXT SD card and then tap move here.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-29points
1out of 31found this answer helpful.
Question

How do I remove Internet which I don't use

asked 1 year, 5 months ago
Kbristow56
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Kbristow56,

The internet icon is an embedded application so there is no way of removing it.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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