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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
832 Questions
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351 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Ace (White)

Question

I have just contracted for a Samsung Ace and would like to know how to attach pics as contact icons

So far I have highlighted the pic in the gallery clicked on menu-clicked on more-clicked on set as-clicked on contact icon- entered contact name and nothing happens.
asked 1 year, 2 months ago
Ron C
Liverpool. England
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Ron,

For contact pictures to be displayed, ensure that contacts to displayed are by your gmail account. Go to Contacts > Settings > Contacts to display > Choose the gmail account registered to your phone.

Thanks
answered 1 year, 2 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Corrupt sd card?

Phone has been displaying a message saying my micro sd card is corrupt and needs reformatting, but doesn't seem to let me reformat it.. when I press reformat the message go for about 30 seconds then comes back! I can't use my camera or download any applications because of this.
asked 1 year, 2 months ago
Bebbington Jo
shropshire
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

Why am I unable to download any thing without getting a memory full message .

I get a message saying that there is not enough memory and to delete some items. Problem is all the items are fixtures and unable to be deleted. I have tried a 16 Gb memory card and a 4Gb card with no change in the message. I have only had this phone a couple of weeks and it is my first Android phone so finding it not good.
asked 1 year, 2 months ago
eltel
Southampton, England
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please be advised that you can free up space on your device by deleting old messages, contacts, applications and media. You may also be able to move some applications to your memory card to free up more internal memory.

As your device has a limited amount of internal storage, you need to manage the available storage space on your device in order for it to work correctly. You can use the My Files app to transfer files to and from your external memory card. Can you please advise if you are getting an error message when attempting to move files to your external SD cards?.

Thanks
answered 1 year, 2 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how do i block unwanted callers?

asked 1 year, 2 months ago
M Garmash
Swansea
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Go to Settings = Application settings = Call = All calls = Auto reject = Reject list and add numbers or contacts to the list.

Thanks
answered 1 year, 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What card do I need to buy to take photos

asked 1 year, 2 months ago
sassi
bristol
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

No card is required to take photos on your device. Simply open the Camera application and take your photos which will automatically be saved to your Gallery.

Thanks
answered 1 year, 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have a galaxy ace. Can you block a certain phone number from calls and texts? Thanks

asked 1 year, 2 months ago
cath123
Newcastle-under-Lyme
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To block calls to your device, you will need to add the number you wish to block to the Reject List. Please go to Application settings > Call > All calls > Auto reject > Reject list and add numbers or contacts to the list. Please note that this only applies to incoming calls.

You may be able to download third party applications from the Play Store that will allow text messages to be rejected also.

Thanks
answered 1 year, 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I get the music in file folder out and under the music app on my phone it used to be there then it moved and now I cant get it back

asked 1 year, 2 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Eileen,

If you have downloaded music, go to My Files > Downloads > tick the files you wish to use > Move to > Music folder.

Thanks
answered 1 year, 2 months ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
Question

Is it possible to expand Samsung Galaxy Ace's internal memory ? If yes, how ?

asked 1 year, 2 months ago
James
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi James,

Please be advised that you can free up space on your device by deleting old messages, contacts, applications and media. You may also be able to move some applications to your memory card to free up more internal memory.

As your device has a limited amount of internal storage, you need to manage the available storage space on your device in order for it to work correctly. You can use the My Files app to transfer files to and from your external memory card. This will allow you to free up more internal memory on your handset.

Thanks
answered 1 year, 2 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How to resend failed messages?

asked 1 year, 2 months ago
luciana
bow, london
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi luciana,

If you tap and hold down on the failed message you get the option to resend.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Agent suggest I need to update firmware. I've installed Kies and it agrees but cuts out with Ordinal 7426 can't be found.

please advise
asked 1 year, 2 months ago
Mitchell
Peterborough
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mitchell,

Could you please contact our agents for troubleshooting 03307267864.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What happens when you turn it on but it just continues to say SAMSUNG?

How do you fix this?
asked 1 year, 2 months ago
Chan Jazz
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Chan Jazz,

You may need to get this assessed by our engineer at a local service centre:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
-2points
1out of 4found this answer helpful.
Question

My SD card is empty and I keep getting memory full message how do I transfer and save on SD card

asked 1 year, 2 months ago
Anonymous
on Galaxy Ace (White)
-5points
1out of 7found this question helpful.
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1 answer
Answers
answer 1
Hi Anonymous,

To move to sd card go to My Files>SD card0>Select the file you want to move and tap move on the top right hand corner of the screen>Select EXT SD card and then tap move here.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
-29points
1out of 31found this answer helpful.
Question

How do I remove Internet which I don't use

asked 1 year, 2 months ago
Kbristow56
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Kbristow56,

The internet icon is an embedded application so there is no way of removing it.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

what do you do if your samsung galaxy ace is locked and you have forgotten the pattern lock and your google play store lock?

asked 1 year, 3 months ago
Yusuf
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Yusuf,

The device would need a software reset, or re-flashing of the software in order to have it bypass the screen lock.

You can visit the link below to guide you to the nearest service centre that you can go to, with the proof of purchase, by just submitting your postcode, and choosing Mobile Phones from the drop down box:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
answered 1 year, 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My galaxy ace will not transfer apps to a memory card and keeps saying memory full when I have an 6gb free space, what do I need to do?

I have to always delete messages and apps so new messages can come through on my phone but I have plenty of storage.
asked 1 year, 3 months ago
Lizbrent1
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Lizbrent1,

That's strange. Can you please contact our Galaxy Support team on 0330 7267864 (Option 3) so we can take some further details and to attempt troubleshooting.

Thanks
answered 1 year, 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i dont seem to be able to upload to face book form my samsung phone any ideas how to fix it it just says upload failed all the time

asked 1 year, 3 months ago
johnboy
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi jonboy,

There may be an issue with the Facebook application. Have you looked to see if there is an update for the application from the Play Store? If no update is available, un-install the application from the phone then download it again from the Play Store.

Thanks
answered 1 year, 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can I move my apps to my sd card ive tried through manage my accounts and it wont let me?

asked 1 year, 3 months ago
Anonymous
on Galaxy Ace (White)
-5points
0out of 5found this question helpful.
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1 answer
Answers
answer 1
Hi Anonymous,

To move apps onto sd card go to Settings>Application Manager>Select the app>Tap move to sd card.

Please note this cant be done with embedded applications.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
-11points
13out of 37found this answer helpful.
Question

Little signs on top of the screen

I have these little signs on top of the screen and I don't know what they mean or where I can find out what they mean.
asked 1 year, 3 months ago
susanne
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Suzanne,

The indicator icons can be found on pages 19-20 in the user manual which can be downloaded from the following link;

http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5830OKAXEU-support

Thanks
answered 1 year, 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

can you transfer photos to you laptop

asked 1 year, 3 months ago
hoppicker
hereford
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi hoppicker,

Yes, files can be transferred from the phone to a laptop/PC via the USB cable supplied with the phone.

Thanks
answered 1 year, 3 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

why does my phone internal mem get full

if i download aps the internal memory gets full only had phone since feb only downloaded 2 aps the rest is updates
asked 1 year, 3 months ago
russward
huddersfield
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi russward,

You can check your internal memory by going into Settings>Storage. This will tell you what you are using. You can move apps to your sd card by going to Settings>Application Manager>Tap on the downloaded application and move to sd card. This feature is not available on embedded applications.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
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