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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
856 Questions
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361 Answers
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Questions & Answers for samsung Galaxy Ace (White)

Question

Does the Galaxy Ace include Exchange Active Sync?

asked 3 years, 2 months ago
rach
on Galaxy Ace (White)
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answer 1
Our Galaxy Ace does indeed include Exchange Active Sync.
answered 3 years, 2 months ago
Samsung Service
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Question

does it play music??

asked 3 years, 2 months ago
alice
on Galaxy Ace (White)
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answer 1
The Galaxy Ace does indeed allow music to be played back from the device either by the inbuilt software or via 3rd party applications available from the Android Market.
answered 3 years, 2 months ago
Samsung Service
-1point
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Question

Does the internet have to be running in order to use GPS

I am trying to get avigation running on my works issued galaxy ace but the contract is internet-less, do i have to have an internet connection for this to work as when i start up gps navigation it just egg timers for ages. Tried it inside and outside as well
asked 3 years, 2 months ago
Skybluescooby
Darlington
on Galaxy Ace (White)
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answer 1
The majority of navigation applications available do require an active internet connection in order to download map information. Some applications are available which will not require an internet connection, please visit the Android market for more information.
answered 3 years, 2 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

can you get the bbc iplayer on it and will an update to gingerbread be available

some people say yes and some say no, some companies advertise it as being able to get bbc iplayer, also will an update be available to gingerbread, can you update the flash player to 10.2 so i coud get bbc iplayer.
asked 3 years, 2 months ago
jackie
wallasey
on Galaxy Ace (White)
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answer 1
Gingerbread is currently available on this device, if it is not pre-installed please connect to our KIES software to receive this update. Applications such as flash and BBC Iplayer are maintained by those companies, we would advise contacting them to see if this application is available.
answered 3 years, 2 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

Text message repeat alert

How do I set my Galaxy ace to repeat a text message alert until I read the message?
asked 3 years, 1 month ago
Dimwit
on Galaxy Ace (White)
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answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 3 years, 1 month ago
Dimwit
-2points
0out of 2found this answer helpful.
Question

i am loking to buy galaxy ace mobile phone.but i like to know how can i increase the fonts on the screen?

can you increase the size of fonts on the screen?

on the galaxy ace mobile phone.
thank you
asked 2 years, 11 months ago
jim bob
uk
on Galaxy Ace (White)
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answer 1
Hey Jim, unfortunately, there is no facility on the Galaxy Ace whereby the font size can be increased.
answered 2 years, 11 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

i need a copy of Flash Player 10.1 for Android 2.2

for my new Galaxy Ace but when i try to get it from all the app stores i get redirected to Adobe and can only get v. 11 + and that will not work on this phone :(
asked 2 years, 11 months ago
Sinsowar
Hastings England
on Galaxy Ace (White)
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answer 1
Hi Sinsowar.

Unfortunately your device does not offer Flash Support.
answered 2 years, 11 months ago
Samsung Service
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Question

how can i connect my phone to facebook

ive just got a new samsung galaxy ace bt i cant attach it to my facebook account please can someone help
asked 2 years, 11 months ago
phone guy 47
on Galaxy Ace (White)
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answer 1
You would need to download the Facebook application from the Google Play Shop to your handset. Once it is downloaded and installed you will be able to log in to your Facebook on your handset.
answered 2 years, 11 months ago
Samsung Service
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Question

How you I find smiley faces when texting?

asked 2 years, 11 months ago
Zoopert
on Galaxy Ace (White)
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answer 1
Hi Zoopert,

In reply to your question, we suggest that you try pressing the 'more' button and it should say 'add smiley'.

If this option doesn't appear, we recommend that you just insert the smiley face with the buttons on the phone ie: :).

We hope this information is of some help to you.
answered 2 years, 11 months ago
Samsung Service
-2points
0out of 2found this answer helpful.
Question

I have downloaded 2 free Android apps which are being sent direct to my phone. Where are they stored as I can't find them on my phone?

I have a Samsung Ace (apologies this is my very first touch screen smartphone).
asked 2 years, 10 months ago
Jules
on Galaxy Ace (White)
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answer 1
Hi Jules,
These applications can be found by entering the application menu, you may have to scroll across pages to view all content. The application menu can be found on the bottom right hand conner.

I hope that this helps you find these applications and we wish you luck with your new device.
answered 2 years, 10 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How can I add Arabic Language to Samsung Galaxy Ace?

I want to add arabic language to my Samsung Galaxy Ace... is there anyone can help me please?
asked 3 years, 1 month ago
Najeeb
Huddersfield. UK
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi Najeeb, unfortunately your phone does not feature Arabic language support.
answered 3 years ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

weather and clock widget on Galaxy Ace

I would like to download the weather and clock widget as shown in the Galaxy Ace 2, Galaxy S II and Galaxy W images amongst others.
Please can you tell me if this widget is compatible with the Galaxy Ace and which widget it is so that I can download it.

Thanks
asked 3 years ago
Willq
England
on Galaxy Ace (White)
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1 answer
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answer 1
The weather application is called Accuweather and is available via Google Play (Formerly Android Market) This is a third party application and as such we cannot guarantee compatibility with this device.

Clock widgets can also be found on the Market.
answered 3 years ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

I can't find my contacts for calling. Where are they?

I have bought a new Galaxy Ace, and the contacts are there when i try to text, but i can't find them when i try to call.
asked 3 years ago
suzanne
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Suzanne, please open contacts and press the menu key, select more and then display options. Within this menu you will then be able to select which groups of contacts to display.

We hope you get your contacts back soon.
answered 2 years, 11 months ago
Samsung Service
-2points
0out of 2found this answer helpful.
Question

how can i use skype with video on galaxy ace

i have only sound on skype!
asked 2 years, 11 months ago
patsil
tel aviv
on Galaxy Ace (White)
0points
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1 answer
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answer 1
Hi Patsil.

For support with Skype on this item, we would kindly ask that you contact the support team at Skype.
answered 2 years, 11 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

why doesn't my gps work

asked 2 years, 11 months ago
Woodgy
Shropshire
on Galaxy Ace (White)
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answer 1
Have you enabled access to GPS within the settings of the device?
Applications - Settings -Location and Security - Use GPS satellites.

In order for GPS to work correctly you must have clear line of sight with the sky. Sometimes applications using GPS will require an active internet connection, this could also be what is causing you issues.

Let us know how you get on.
answered 2 years, 11 months ago
Samsung Service
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Question

how can i update my samsung galaxy ace firmware?

i have got android version 2.3.3 and i have been told there is 2.3.5 is the latest firmware please help kies doesnt show any update neither does ota ? ? live in uk
asked 2 years, 11 months ago
IIASHMOR3II
uk
on Galaxy Ace (White)
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1 answer
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answer 1
Hi,
All firmware updates are made available through KIES. If there is no update available on KIES then there is currently no update for your product.
answered 2 years, 11 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

can you lock your messages?

can you lock your messages so nobody can get on them without your password, or is it just a screen lock ?
asked 2 years, 9 months ago
josephine
on Galaxy Ace (White)
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answer 1
By default, messages cannot be locked. However, you can download an app from the market called "Handcent SMS" that will enable you to lock messages. Handcent is basically a new messaging app to replace your old default one.
answered 2 years, 9 months ago
Butler1233
0points
0out of 0found this answer helpful.
Question

Why does my phone TURN OFF when i go on 'google maps' etc

Why does my Samsung Galaxy Ace keep turning off when I go onto google maps, latitude, internet, google search, navigation, places?
asked 2 years, 11 months ago
denon74
on Galaxy Ace (White)
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1 answer
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answer 1
Hi,

We would recommend that you do a factory reset of the phone by going to Settings-Privacy-Factory data reset.

Before doing this reset, we would urge you to back up all of the information on your phone as this will be lost during the reset.

Please let us know if this process was successful in solving this issue for you.
answered 2 years, 11 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

QWERTY keyboard

Does the phone always have to be held landscape when using the QWERTY keyboard for texting. Can the QWERTY keyboard still be used when the phone is portrait?
asked 2 years, 10 months ago
rach
on Galaxy Ace (White)
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1 answer
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answer 1
Hi,
When writing a message, click on the options button (cog image) and select portrait keyboard settings. This will allow you to select what keyboard option you want to use.
answered 2 years, 10 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How do I down load email addresses off my PC to my Galexy Ace?

asked 2 years, 10 months ago
David
Sussex.GB
on Galaxy Ace (White)
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answer 1
Hi David,
To do this you can download the Keis software onto your Galexy Ace, inport your email address and then sync.

To download this application follow the link below.

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP
answered 2 years, 10 months ago
Samsung Service
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