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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
835 Questions
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354 Answers
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Questions & Answers for samsung Galaxy Ace (White)

Question

can i use all the facilities when i am in europe, or will it cost more? i.e. e-mail, texts

asked 2 years, 6 months ago
hawkeye
on Galaxy Ace (White)
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answer 1
We would kindly ask that you direct this question to your network provider, normally additional charges will be incurred by using these services abroad.
answered 2 years, 6 months ago
Samsung Service
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Question

How to I change the qwerty keypad to the standard type?

I have just got a Galaxy Ace and would like to know where I can get the answer to the above question and also detailed instructions on how to set up and use the phone properly please.
asked 2 years, 6 months ago
Bannakaffalatta
England
on Galaxy Ace (White)
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answer 1
To change the keyboard input on your device, please do the following: Within your messaging application hold the menu key and select settings (Displayed as a cog symbol), select Keyboard types and change the input.
The manual for your device can be found here: http://downloadcenter.samsung.com/content/UM/201107/20110718182314433/GT-S5830_UM_EU_Gingerbread_Eng_Rev1.0_110512.pdf
For further information on the Android operating system, please visit Google support page for Android.
answered 2 years, 6 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How to install applications form android markets in samsung galaxy ace s5830?

I click the install application from adroid market and the application too started to downloaded but once it the download has completed i cant find the application no more in my samsung galaxy ace s5830.. pls any one help me it would be greatful.....
asked 2 years, 6 months ago
Nishanth
Chennai, India
on Galaxy Ace (White)
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1 answer
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answer 1
Your download can be found in the applications menu.

If it is not there then an error may have occurred during download, please go back to Google Play (Formally Android Marketplace) and re-download the application.
answered 2 years, 6 months ago
Samsung Service
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Question

weather and clock widget on Galaxy Ace

I would like to download the weather and clock widget as shown in the Galaxy Ace 2, Galaxy S II and Galaxy W images amongst others.
Please can you tell me if this widget is compatible with the Galaxy Ace and which widget it is so that I can download it.

Thanks
asked 2 years, 6 months ago
Willq
England
on Galaxy Ace (White)
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1 answer
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answer 1
The weather application is called Accuweather and is available via Google Play (Formerly Android Market) This is a third party application and as such we cannot guarantee compatibility with this device.

Clock widgets can also be found on the Market.
answered 2 years, 6 months ago
Samsung Service
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0out of 0found this answer helpful.
Question

how do you disable call forwarding

I am using samsung galaxy ace and when I try to disable call forwarding "unable to deactivate call diverting when phone is unreachable"... comes up
asked 2 years, 5 months ago
Dylan
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Dylan, this is a feature controlled by your Network provider, we would kindly ask that you direct this question towards them.
answered 2 years, 5 months ago
Samsung Service
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Question

I can't find my contacts for calling. Where are they?

I have bought a new Galaxy Ace, and the contacts are there when i try to text, but i can't find them when i try to call.
asked 2 years, 5 months ago
suzanne
on Galaxy Ace (White)
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1 answer
Answers
answer 1
Hi Suzanne, please open contacts and press the menu key, select more and then display options. Within this menu you will then be able to select which groups of contacts to display.

We hope you get your contacts back soon.
answered 2 years, 5 months ago
Samsung Service
-2points
0out of 2found this answer helpful.
Question

how do i save a configuration message after installation,

it only offers me deletion! and when i am texting i accidently touch a button that converts my normal text to an mms and i don't know which button i am touching and i cannot convert it back
asked 2 years, 5 months ago
nellie
uk
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Nellie, once the configuration message has been installed, it is then saved to the device.

Your network provider will have a set maximum character message limit, once this limit has been reached the message is automatically converted into an MMS. For further information on this matter, we would kindly ask that you contact your network provider.
answered 2 years, 5 months ago
Samsung Service
0points
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Question

How do i download new software for GT-s5830

i am using a imac computer
asked 2 years, 5 months ago
P bullock
merseyside uk
on Galaxy Ace (White)
-1point
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1 answer
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answer 1
The Galaxy Ace is not supported by our Samsung KIES Mac software.

We would suggest that you use an alternative PC and download the latest version of KIES from www.samsung.com/uk/kies. If an update is available for your device, the software will prompt you to update.

We hope you get this working soon.
answered 2 years, 5 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how can i use skype with video on galaxy ace

i have only sound on skype!
asked 2 years, 5 months ago
patsil
tel aviv
on Galaxy Ace (White)
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1 answer
Answers
answer 1
Hi Patsil.

For support with Skype on this item, we would kindly ask that you contact the support team at Skype.
answered 2 years, 5 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

i am loking to buy galaxy ace mobile phone.but i like to know how can i increase the fonts on the screen?

can you increase the size of fonts on the screen?

on the galaxy ace mobile phone.
thank you
asked 2 years, 5 months ago
jim bob
uk
on Galaxy Ace (White)
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1 answer
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answer 1
Hey Jim, unfortunately, there is no facility on the Galaxy Ace whereby the font size can be increased.
answered 2 years, 5 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

why doesn't my gps work

asked 2 years, 5 months ago
Woodgy
Shropshire
on Galaxy Ace (White)
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1 answer
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answer 1
Have you enabled access to GPS within the settings of the device?
Applications - Settings -Location and Security - Use GPS satellites.

In order for GPS to work correctly you must have clear line of sight with the sky. Sometimes applications using GPS will require an active internet connection, this could also be what is causing you issues.

Let us know how you get on.
answered 2 years, 5 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

i need a copy of Flash Player 10.1 for Android 2.2

for my new Galaxy Ace but when i try to get it from all the app stores i get redirected to Adobe and can only get v. 11 + and that will not work on this phone :(
asked 2 years, 5 months ago
Sinsowar
Hastings England
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Sinsowar.

Unfortunately your device does not offer Flash Support.
answered 2 years, 5 months ago
Samsung Service
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Question

how can i update my samsung galaxy ace firmware?

i have got android version 2.3.3 and i have been told there is 2.3.5 is the latest firmware please help kies doesnt show any update neither does ota ? ? live in uk
asked 2 years, 5 months ago
IIASHMOR3II
uk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,
All firmware updates are made available through KIES. If there is no update available on KIES then there is currently no update for your product.
answered 2 years, 4 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how can i connect my phone to facebook

ive just got a new samsung galaxy ace bt i cant attach it to my facebook account please can someone help
asked 2 years, 4 months ago
phone guy 47
on Galaxy Ace (White)
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1 answer
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answer 1
You would need to download the Facebook application from the Google Play Shop to your handset. Once it is downloaded and installed you will be able to log in to your Facebook on your handset.
answered 2 years, 4 months ago
Samsung Service
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Question

How you I find smiley faces when texting?

asked 2 years, 4 months ago
Zoopert
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Zoopert,

In reply to your question, we suggest that you try pressing the 'more' button and it should say 'add smiley'.

If this option doesn't appear, we recommend that you just insert the smiley face with the buttons on the phone ie: :).

We hope this information is of some help to you.
answered 2 years, 4 months ago
Samsung Service
-2points
0out of 2found this answer helpful.
Question

Why does my phone TURN OFF when i go on 'google maps' etc

Why does my Samsung Galaxy Ace keep turning off when I go onto google maps, latitude, internet, google search, navigation, places?
asked 2 years, 4 months ago
denon74
on Galaxy Ace (White)
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1 answer
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answer 1
Hi,

We would recommend that you do a factory reset of the phone by going to Settings-Privacy-Factory data reset.

Before doing this reset, we would urge you to back up all of the information on your phone as this will be lost during the reset.

Please let us know if this process was successful in solving this issue for you.
answered 2 years, 4 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

I have downloaded 2 free Android apps which are being sent direct to my phone. Where are they stored as I can't find them on my phone?

I have a Samsung Ace (apologies this is my very first touch screen smartphone).
asked 2 years, 4 months ago
Jules
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Jules,
These applications can be found by entering the application menu, you may have to scroll across pages to view all content. The application menu can be found on the bottom right hand conner.

I hope that this helps you find these applications and we wish you luck with your new device.
answered 2 years, 4 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

i entered a password on mysamsung galaxy ace , and have totally forgotten it

phone is completely locked,is their a default password i can enter
asked 2 years, 4 months ago
larry
glasgow
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Larry, we are sorry to hear about the issue you have experienced with your Samsung Ace. Regarding your case, kindly note that the issue reported with the phone indicates that the phone would need a software reset, or re-flashing of the software, in order to have it bypass the Phone Lock on the handset.
Please click on the link below to guide you to the nearest Service Centre that you can go to with the Proof of Purchase, by just submitting your Post Code, and choosing Mobile Phones from the drop down box:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
answered 2 years, 4 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

QWERTY keyboard

Does the phone always have to be held landscape when using the QWERTY keyboard for texting. Can the QWERTY keyboard still be used when the phone is portrait?
asked 2 years, 3 months ago
rach
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,
When writing a message, click on the options button (cog image) and select portrait keyboard settings. This will allow you to select what keyboard option you want to use.
answered 2 years, 3 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How do I down load email addresses off my PC to my Galexy Ace?

asked 2 years, 3 months ago
David
Sussex.GB
on Galaxy Ace (White)
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answer 1
Hi David,
To do this you can download the Keis software onto your Galexy Ace, inport your email address and then sync.

To download this application follow the link below.

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP
answered 2 years, 3 months ago
Samsung Service
0points
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