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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
847 Questions
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358 Answers
Overall Rating:
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4.2
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Questions & Answers for samsung Galaxy Ace (White)

Question

why doesn't my gps work

asked 2 years, 7 months ago
Woodgy
Shropshire
on Galaxy Ace (White)
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answer 1
Have you enabled access to GPS within the settings of the device?
Applications - Settings -Location and Security - Use GPS satellites.

In order for GPS to work correctly you must have clear line of sight with the sky. Sometimes applications using GPS will require an active internet connection, this could also be what is causing you issues.

Let us know how you get on.
answered 2 years, 7 months ago
Samsung Service
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Question

i need a copy of Flash Player 10.1 for Android 2.2

for my new Galaxy Ace but when i try to get it from all the app stores i get redirected to Adobe and can only get v. 11 + and that will not work on this phone :(
asked 2 years, 7 months ago
Sinsowar
Hastings England
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Sinsowar.

Unfortunately your device does not offer Flash Support.
answered 2 years, 7 months ago
Samsung Service
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0out of 0found this answer helpful.
Question

how can i update my samsung galaxy ace firmware?

i have got android version 2.3.3 and i have been told there is 2.3.5 is the latest firmware please help kies doesnt show any update neither does ota ? ? live in uk
asked 2 years, 7 months ago
IIASHMOR3II
uk
on Galaxy Ace (White)
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1 answer
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answer 1
Hi,
All firmware updates are made available through KIES. If there is no update available on KIES then there is currently no update for your product.
answered 2 years, 6 months ago
Samsung Service
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0out of 0found this answer helpful.
Question

how can i connect my phone to facebook

ive just got a new samsung galaxy ace bt i cant attach it to my facebook account please can someone help
asked 2 years, 7 months ago
phone guy 47
on Galaxy Ace (White)
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answer 1
You would need to download the Facebook application from the Google Play Shop to your handset. Once it is downloaded and installed you will be able to log in to your Facebook on your handset.
answered 2 years, 6 months ago
Samsung Service
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0out of 0found this answer helpful.
Question

How you I find smiley faces when texting?

asked 2 years, 7 months ago
Zoopert
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Zoopert,

In reply to your question, we suggest that you try pressing the 'more' button and it should say 'add smiley'.

If this option doesn't appear, we recommend that you just insert the smiley face with the buttons on the phone ie: :).

We hope this information is of some help to you.
answered 2 years, 6 months ago
Samsung Service
-2points
0out of 2found this answer helpful.
Question

Why does my phone TURN OFF when i go on 'google maps' etc

Why does my Samsung Galaxy Ace keep turning off when I go onto google maps, latitude, internet, google search, navigation, places?
asked 2 years, 6 months ago
denon74
on Galaxy Ace (White)
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answer 1
Hi,

We would recommend that you do a factory reset of the phone by going to Settings-Privacy-Factory data reset.

Before doing this reset, we would urge you to back up all of the information on your phone as this will be lost during the reset.

Please let us know if this process was successful in solving this issue for you.
answered 2 years, 6 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

I have downloaded 2 free Android apps which are being sent direct to my phone. Where are they stored as I can't find them on my phone?

I have a Samsung Ace (apologies this is my very first touch screen smartphone).
asked 2 years, 6 months ago
Jules
on Galaxy Ace (White)
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answer 1
Hi Jules,
These applications can be found by entering the application menu, you may have to scroll across pages to view all content. The application menu can be found on the bottom right hand conner.

I hope that this helps you find these applications and we wish you luck with your new device.
answered 2 years, 6 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

i entered a password on mysamsung galaxy ace , and have totally forgotten it

phone is completely locked,is their a default password i can enter
asked 2 years, 6 months ago
larry
glasgow
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Larry, we are sorry to hear about the issue you have experienced with your Samsung Ace. Regarding your case, kindly note that the issue reported with the phone indicates that the phone would need a software reset, or re-flashing of the software, in order to have it bypass the Phone Lock on the handset.
Please click on the link below to guide you to the nearest Service Centre that you can go to with the Proof of Purchase, by just submitting your Post Code, and choosing Mobile Phones from the drop down box:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
answered 2 years, 6 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

unlock galace ace

how to unlock galaxy ace
asked 2 years, 6 months ago
Anonymous
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
If you are referring to a network lock on the device, we would kindly ask that you contact your network provider, who should be able to remove this. Please note a charge is normally applicable.
answered 2 years, 6 months ago
Samsung Service
-2points
0out of 2found this answer helpful.
Question

QWERTY keyboard

Does the phone always have to be held landscape when using the QWERTY keyboard for texting. Can the QWERTY keyboard still be used when the phone is portrait?
asked 2 years, 6 months ago
rach
on Galaxy Ace (White)
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1 answer
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answer 1
Hi,
When writing a message, click on the options button (cog image) and select portrait keyboard settings. This will allow you to select what keyboard option you want to use.
answered 2 years, 5 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How do I down load email addresses off my PC to my Galexy Ace?

asked 2 years, 6 months ago
David
Sussex.GB
on Galaxy Ace (White)
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answer 1
Hi David,
To do this you can download the Keis software onto your Galexy Ace, inport your email address and then sync.

To download this application follow the link below.

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP
answered 2 years, 5 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

Can it be used as mobile Printing

Can it be used as mobile Printing
asked 2 years, 5 months ago
Indocomm2004
Mumbai
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
Yes this mobile can be used for printing if the printer you are using has this application available.
answered 2 years, 5 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

can you lock your messages?

can you lock your messages so nobody can get on them without your password, or is it just a screen lock ?
asked 2 years, 5 months ago
josephine
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
By default, messages cannot be locked. However, you can download an app from the market called "Handcent SMS" that will enable you to lock messages. Handcent is basically a new messaging app to replace your old default one.
answered 2 years, 5 months ago
Butler1233
0points
0out of 0found this answer helpful.
Question

HOW CAN I SEND AND RECEIVE PICTURES?

I have received pictures to my mobile from family but I can;t open them, also I cannot send them.
Can anyone help
asked 2 years, 3 months ago
Anonymous
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
messing,facebook,bluetooth,of internet
well i use bluetooth andthey get saved in my galary
answered 2 years, 2 months ago
Anonymous
-2points
0out of 2found this answer helpful.
Question

Hiya. Just got my Samsung Galaxy Ace S5830i for Christmas. Love it... but where is the '@' sign on the qwerty keyboard?

I can't find it anywhere! I know it's there... Can anyone tell me where to look or how to access it? Thanks.
asked 1 year, 10 months ago
Kimmer
Germany
on Galaxy Ace (White)
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1 answer
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answer 1
On my phone I find it on the same key as the "W"
The other way is to press the "sym" key at the bottom of the key pad,and again this opens up a new page of numbers, the @ sign is on the top line of text 2nd key in from the left side.
answered 1 year, 10 months ago
siberman63
Stafford
0points
0out of 0found this answer helpful.
Question

Were is the user manual on the website

I have just bought the found and struggling with finding ways to add new contact, sent box etc. Went on the website to find the user manual but can't find it unless it is hidden well somewhere!
asked 1 year, 9 months ago
mony
London
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi mony,

Here is the link to the user manual:

http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5830OKAXEU-support

To add a new contact go to your contacts icon and tap the + sign this will allow you to add a new contact.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Is it compatible with a Polaroid GL10 Instant Mobile Printer? If not is there an alternative, please?

asked 1 year, 9 months ago
Sally
Ipswich
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Sally,

As this is a third party application we would not be able to tell you if it is compatible. When you are installing the application you get the option to check what versions of android it is compatible with in the description. To find out your version of android go to Settings>About device

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my daughter forgot her pattern lock what to do

my daughter dont remember her pattern to unlock her phone. What should we do
asked 1 year, 9 months ago
sharmila
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi sharmila,

If you enter in your password wrong so many times it will ask you to enter in your gmail account, this will retrieve the information. If you do not have a gmail account it will need to be assessed by our engineers to remove the lock code:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

is the galaxy ace alot better than the galaxy y?

asked 1 year, 9 months ago
terry
cumbria
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Terry,

You can compare the specifications on our website to find the handset you would like:

Galaxy Ace

http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5830OKAXEU-support

Galaxy Y

http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5360MAAXEU

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why has my phone stopped sending photos by text? Have I activated something accidently?

asked 1 year, 8 months ago
Dee B
North East Scotland
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Dee B,

I would suggest that you ensure that you have the correct MMS settings installed on your phone. These can be checked by pressing Menu ---> Settings ---> Wireless and networks ---> Mobile networks ---> Access Point Names.

Thanks.
answered 1 year, 8 months ago
Samsung E-Support
0points
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