Hi Larry, we are sorry to hear about the issue you have experienced with your Samsung Ace. Regarding your case, kindly note that the issue reported with the phone indicates that the phone would need a software reset, or re-flashing of the software, in order to have it bypass the Phone Lock on the handset.
Please click on the link below to guide you to the nearest Service Centre that you can go to with the Proof of Purchase, by just submitting your Post Code, and choosing Mobile Phones from the drop down box:
answered 2 years, 7 months ago
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