Sorry to hear you are having problems with updating your phone. As you can see from the web address enclosed, only certain models of are compatible with Kies Mac.
*Supported Models- Galaxy S (GT-19000), Galaxy S11 (GT-I9100), Galaxy Tab (GT-P1000), Wave II (GT-S8530) Wave (GTS8500).
You may need to use your phone on a PC to use the Kies software with it.
answered 2 years, 5 months ago
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