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Most Recent Questions
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
833 Questions
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352 Answers
Overall Rating:
4.179 out of 5
4.2
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Questions & Answers for samsung Galaxy Ace (White)

Question

How to delete messages?

I cannot receive any text messages on my samsung galaxy ace. Whenever anybody tries to text me it says in the notification bar 'incoming message rejected. Memory full. Delete some items.' I have tried deleting all the threads, deleted all my call history / logs, cleared all the data in the messaging application and fiddled around with the settings. I am not sure what to do and it is very annoying as i can't use my phone for anything other than calling.
asked 2 years, 6 months ago
yoyo
Earth
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
We are sorry to hear of the issues you are experiencing. Could you ensure you have a MicroSD card, and no third party applications are installed on the phone, and are moved to the SD card. Third party applications take up a lot of memory, so if you have them on the internal memory, it is taking up space that should be used for messages etc. If you go to settings > applications > manage applications, you can check third party applications, and move them to SD card. Alternatively we would recommend backing up all data and performing a reset on the device: Applications - Settings - Privacy - Factory data reset.
answered 2 years, 6 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

Photo's and music

How do I downlaod pictures from the phone to my pc and music onto my phone from my pc
asked 2 years, 6 months ago
thefriar
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We would recommend using our Samsung KIES software, which will allow you to transfer and sync data. Available from www.samsung.com/uk/kies. This can also be done by turning on mass storage mode on the phone. Applications - Settings - Wireless and network - USB utilities - Connect storage to PC. Your phone will now appear as a drive on your computer and files can then be transferred.
answered 2 years, 5 months ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

WHEN I'M CALLING SOMEONE AND JUST WANT TO GIVE THEM A FEW RINGS AND HANG UP MY PHONE SCREEN GOES OFF AND I CANT END THE CALL WHAT DO I DO TO END.

WHAT DO I DO TO END THE CALL??/
asked 2 years, 5 months ago
HELLO
GLASGOW
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We are sorry to hear that you are having problems ending a call. Can you please try the following to resolve the issue: Applications - Settings - Display - Adjust both the Horizontal calibration and Gyro sensor calibration. If this does not work we would advise you to back up all data and perform a reset on the device: Applications - Settings - Privacy - Factory data reset.
If you require any further assistance please contact our support team for help.
answered 2 years, 5 months ago
Samsung Service
-1point
1out of 3found this answer helpful.
Question

how do you activate an existing email account

keep getting options of pop3 account, imap account or microsoft exchange active .
Which do i need to choose ?
asked 2 years, 4 months ago
jackie
b46
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jackie, this will depend on which email provider you are with. We would kindly ask that you contact your email provider for further assistance. We hope you get this setup soon.
answered 2 years, 4 months ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

where can i download kies for my samsung galaxy ace

asked 2 years, 4 months ago
kevsonalevs
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
KIES for your device can be downloaded here: www.samsung.com/uk/kies, please note the Galaxy Ace is not supported by KIES for Mac.
answered 2 years, 4 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

How to update Galaxy Ace OS with a Mac?

Samsung Kies 2.0 available for Mac does not recognize the Galaxy Ace as device.
asked 2 years, 4 months ago
pmpowerful
Spain
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Sorry to hear you are having problems with updating your phone. As you can see from the web address enclosed, only certain models of are compatible with Kies Mac.

*Supported Models- Galaxy S (GT-19000), Galaxy S11 (GT-I9100), Galaxy Tab (GT-P1000), Wave II (GT-S8530) Wave (GTS8500).

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

You may need to use your phone on a PC to use the Kies software with it.
answered 2 years, 4 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

what is the biggest micro sd card that will fit my galaxy ace

for example 32gb /16gb /or 8gb
asked 2 years, 2 months ago
lunk123
barnsley
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Galaxy Ace supports up to 32GB of external memory.
answered 2 years, 2 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

Is there an instruction book for prople like me who are not "intuitive " ? Is there otherwise some information I can download which would help me ?

I really do not understand to much and therefore canoot properly make use of this phone.
asked 1 year, 5 months ago
rosy
uk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Rosy,

Please find the manual for this phone at this link. http://www.samsung.com/uk/support/m....

Thanks
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

why does my phone internal mem get full

if i download aps the internal memory gets full only had phone since feb only downloaded 2 aps the rest is updates
asked 1 year, 3 months ago
russward
huddersfield
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi russward,

You can check your internal memory by going into Settings>Storage. This will tell you what you are using. You can move apps to your sd card by going to Settings>Application Manager>Tap on the downloaded application and move to sd card. This feature is not available on embedded applications.

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How to resend failed messages?

asked 1 year, 3 months ago
luciana
bow, london
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi luciana,

If you tap and hold down on the failed message you get the option to resend.

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

can I use a Galaxy Ace in the USA?

asked 1 year, 1 month ago
engines
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The Galaxy Ace is a quad band handset, therefore it should work fine in the USA.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can I increase memory size without SD card?

A banking app I use most can't update due to insufficient memory, Carphone Warehouse tell me I can't put the app on the SD card to allow the app to use that larger memory, as androids won't allow apps to be transferred to the SD card.
asked 1 year ago
Stephen Bailey
Devon
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Stephen Bailey,

You can move apps to sd card as long as the app developer has made this compatible with the feature. To move apps to sd card go to settings>application manager>tap on the application and select move to sd card.

Thanks.
answered 1 year ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

what sim card does the galaxy ace use

asked 10 months ago
blondie
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Blondie,

The Galaxy Ace requires a mini SIM.

Thanks
answered 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Hw do switch the Internet off? It says no window butbwhen I press again it goes into the last thing I looked it

scaredit's cared it being kept on all thebtime
asked 8 months ago
Pudsmum
North Wales
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can find all internet settings for your phone’s mobile data as well as its Wi-Fi by following these instructions:

Go to Settings > Wireless and Networks > For Wi-Fi settings tap on Wi-Fi and for mobile data tap on Mobile Networks.

Here you will find the option to turn your internet off.

Thanks
answered 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

my phone keeps telling low on storage but it has a memory card in why

asked 7 months ago
tony tt
huddersfield
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Tony,

Please ensure you have all your media files saved to your SD card. IF you are still experiencing this problem, we would recommend you perform a factory reset on your device to clear up any unwanted data from the memory.

To do this please navigate to the following menu:

Settings > Back up and Reset > Factory Data Reset.

Thanks
answered 7 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Can you retrieve deleted pictures on the Galaxy Ace?

asked 1 year, 5 months ago
King Pauline
London
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi King Pauline,

This will only be possible if you have previously back up your pictures either through Samsung Kies or a third party platform such as Dropbox, SugarSync etc.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

I'm connected to wifi on my samsung galaxy however theres no internet connection on it?

asked 1 year, 4 months ago
Anonymous
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Have you tried rebooting the phone? Also, you may want to clear the data by going to Settings > Applications > All > Browser > Clear data.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
-3points
1out of 5found this answer helpful.
Question

My SD card is empty and I keep getting memory full message how do I transfer and save on SD card

asked 1 year, 3 months ago
Anonymous
on Galaxy Ace (White)
-5points
1out of 7found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Anonymous,

To move to sd card go to My Files>SD card0>Select the file you want to move and tap move on the top right hand corner of the screen>Select EXT SD card and then tap move here.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
-29points
1out of 31found this answer helpful.
Question

What happens when you turn it on but it just continues to say SAMSUNG?

How do you fix this?
asked 1 year, 3 months ago
Chan Jazz
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Chan Jazz,

You may need to get this assessed by our engineer at a local service centre:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
-2points
1out of 4found this answer helpful.
Question

How do I stop the echo on my phone?

There is an echo of my voice when I call people and also when people call me. They can sometimes hear it, sometimes not (which is odd).

Any ideas what is causing this and how I get rid of it?
asked 1 year ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Anonymous,

If you go to the phone icon and tap left of the home button>call settings>additional settings>noise reduction.

Thanks.
answered 1 year ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
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