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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
856 Questions
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361 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Ace (White)

Question

how do i get my music files on to it, there wasnt a usb cable with it when i bought it

troubleshooter
asked 3 years, 2 months ago
galaxygirl316
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Please contact our support team who will be able to supply you with this part. 0330 726 7864
answered 3 years, 2 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

is this phone 3G ?

asked 3 years, 3 months ago
OSMAN
LONDON
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Yes.there is also a 2g mode which should be used instead of 3g when possible because the 3g does drain the battery a lot quicker.2g allows you to call and send texts but not go on the internet.
answered 2 years, 7 months ago
The helper
Herefordshire
+1point
1out of 1found this answer helpful.
Question

How to delete messages?

I cannot receive any text messages on my samsung galaxy ace. Whenever anybody tries to text me it says in the notification bar 'incoming message rejected. Memory full. Delete some items.' I have tried deleting all the threads, deleted all my call history / logs, cleared all the data in the messaging application and fiddled around with the settings. I am not sure what to do and it is very annoying as i can't use my phone for anything other than calling.
asked 3 years, 1 month ago
yoyo
Earth
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
We are sorry to hear of the issues you are experiencing. Could you ensure you have a MicroSD card, and no third party applications are installed on the phone, and are moved to the SD card. Third party applications take up a lot of memory, so if you have them on the internal memory, it is taking up space that should be used for messages etc. If you go to settings > applications > manage applications, you can check third party applications, and move them to SD card. Alternatively we would recommend backing up all data and performing a reset on the device: Applications - Settings - Privacy - Factory data reset.
answered 3 years, 1 month ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

What Memory card do I need for the Galaxy Ace please

asked 3 years, 1 month ago
craftye
bedford
on Galaxy Ace (White)
0points
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1 answer
Answers
answer 1
It takes a micro sd card
answered 3 years ago
kaps
england
-1point
1out of 3found this answer helpful.
Question

Photo's and music

How do I downlaod pictures from the phone to my pc and music onto my phone from my pc
asked 3 years, 1 month ago
thefriar
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We would recommend using our Samsung KIES software, which will allow you to transfer and sync data. Available from www.samsung.com/uk/kies. This can also be done by turning on mass storage mode on the phone. Applications - Settings - Wireless and network - USB utilities - Connect storage to PC. Your phone will now appear as a drive on your computer and files can then be transferred.
answered 3 years, 1 month ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

WHEN I'M CALLING SOMEONE AND JUST WANT TO GIVE THEM A FEW RINGS AND HANG UP MY PHONE SCREEN GOES OFF AND I CANT END THE CALL WHAT DO I DO TO END.

WHAT DO I DO TO END THE CALL??/
asked 3 years, 1 month ago
HELLO
GLASGOW
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
We are sorry to hear that you are having problems ending a call. Can you please try the following to resolve the issue: Applications - Settings - Display - Adjust both the Horizontal calibration and Gyro sensor calibration. If this does not work we would advise you to back up all data and perform a reset on the device: Applications - Settings - Privacy - Factory data reset.
If you require any further assistance please contact our support team for help.
answered 3 years ago
Samsung Service
-1point
1out of 3found this answer helpful.
Question

How to I change the qwerty keypad to the standard type?

I have just got a Galaxy Ace and would like to know where I can get the answer to the above question and also detailed instructions on how to set up and use the phone properly please.
asked 3 years ago
Bannakaffalatta
England
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
To change the keyboard input on your device, please do the following: Within your messaging application hold the menu key and select settings (Displayed as a cog symbol), select Keyboard types and change the input.
The manual for your device can be found here: http://downloadcenter.samsung.com/content/UM/201107/20110718182314433/GT-S5830_UM_EU_Gingerbread_Eng_Rev1.0_110512.pdf
For further information on the Android operating system, please visit Google support page for Android.
answered 3 years ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

how do i upload video clip from phne to laptop then to youtube main pages

how do i upload video on phne to laptop then upload from laptop to youtube
asked 3 years, 2 months ago
jonnyboy
blackpool
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Connect your phone to the laptop using our Samsung KIES software, available from www.samsung.com/uk/kies. This will then allow you to copy content onto your PC and then distribute around the web.
answered 3 years, 2 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

can i buy a replacement battery for this phone from you?

My galaxy phone has a poor battery and constantly loses its charge. Can i purchase a new one from you>
asked 3 years, 1 month ago
flojo123
manchester, uk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there.

You cannot buy any spare parts directly from ourselves but why not visit our spare parts dealer for genuine Samsung spares:

Web: www.4mysamsung.co.uk

Tel: 0844 573 6996
answered 3 years, 1 month ago
Samsung Customer Support
0points
1out of 2found this answer helpful.
Question

How to unlock the wifi to my isp, phon screen says connected, but shows a locked padlock icon

asked 3 years, 1 month ago
Rog Wimps
Huddersfield
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To connect to a secured network please do the following on your phone. Applications - Settings - Wireless and Network - WiFi settings - Select network from available signals and enter passkey. If the passkey has already been entered please select forget and re-enter.
answered 3 years, 1 month ago
Samsung Service
-1point
1out of 3found this answer helpful.
Question

i entered a password on mysamsung galaxy ace , and have totally forgotten it

phone is completely locked,is their a default password i can enter
asked 2 years, 10 months ago
larry
glasgow
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Larry, we are sorry to hear about the issue you have experienced with your Samsung Ace. Regarding your case, kindly note that the issue reported with the phone indicates that the phone would need a software reset, or re-flashing of the software, in order to have it bypass the Phone Lock on the handset.
Please click on the link below to guide you to the nearest Service Centre that you can go to with the Proof of Purchase, by just submitting your Post Code, and choosing Mobile Phones from the drop down box:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
answered 2 years, 10 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

how do you activate an existing email account

keep getting options of pop3 account, imap account or microsoft exchange active .
Which do i need to choose ?
asked 3 years ago
jackie
b46
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jackie, this will depend on which email provider you are with. We would kindly ask that you contact your email provider for further assistance. We hope you get this setup soon.
answered 2 years, 11 months ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

where can i download kies for my samsung galaxy ace

asked 2 years, 11 months ago
kevsonalevs
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
KIES for your device can be downloaded here: www.samsung.com/uk/kies, please note the Galaxy Ace is not supported by KIES for Mac.
answered 2 years, 11 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

what is the biggest micro sd card that will fit my galaxy ace

for example 32gb /16gb /or 8gb
asked 2 years, 9 months ago
lunk123
barnsley
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Galaxy Ace supports up to 32GB of external memory.
answered 2 years, 9 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

How to update Galaxy Ace OS with a Mac?

Samsung Kies 2.0 available for Mac does not recognize the Galaxy Ace as device.
asked 2 years, 11 months ago
pmpowerful
Spain
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Sorry to hear you are having problems with updating your phone. As you can see from the web address enclosed, only certain models of are compatible with Kies Mac.

*Supported Models- Galaxy S (GT-19000), Galaxy S11 (GT-I9100), Galaxy Tab (GT-P1000), Wave II (GT-S8530) Wave (GTS8500).

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

You may need to use your phone on a PC to use the Kies software with it.
answered 2 years, 11 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

Storing data

How can I transfer apps to my storage card as my internal storage data in near maximun
asked 2 years, 1 month ago
Keith
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Keith,

To transfer applications onto your sd card go to Settings>Application managerSelect the Application and tap move to sd card. This cannot be done for embedded applications.

Thanks.
answered 1 year, 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Is there an instruction book for prople like me who are not "intuitive " ? Is there otherwise some information I can download which would help me ?

I really do not understand to much and therefore canoot properly make use of this phone.
asked 2 years ago
rosy
uk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Rosy,

Please find the manual for this phone at this link. http://www.samsung.com/uk/support/m....

Thanks
answered 2 years ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How to resend failed messages?

asked 1 year, 10 months ago
luciana
bow, london
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi luciana,

If you tap and hold down on the failed message you get the option to resend.

Thanks.
answered 1 year, 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

can I use a Galaxy Ace in the USA?

asked 1 year, 8 months ago
engines
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The Galaxy Ace is a quad band handset, therefore it should work fine in the USA.

Thanks
answered 1 year, 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can I increase memory size without SD card?

A banking app I use most can't update due to insufficient memory, Carphone Warehouse tell me I can't put the app on the SD card to allow the app to use that larger memory, as androids won't allow apps to be transferred to the SD card.
asked 1 year, 7 months ago
Stephen Bailey
Devon
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Stephen Bailey,

You can move apps to sd card as long as the app developer has made this compatible with the feature. To move apps to sd card go to settings>application manager>tap on the application and select move to sd card.

Thanks.
answered 1 year, 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
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