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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
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How do I get videos off My phone and onto my computer -it only seems to take the photos
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how do I remove the Weather information from my screen
Recent Question:
how do I change call sounds?
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Can the camera shutter on the Galaxy s4 Mobilephone be turned to silent?
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
839 Questions
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356 Answers
Overall Rating:
4.176 out of 5
4.2
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Questions & Answers for samsung Galaxy Ace (White)

Question

How to delete messages?

I cannot receive any text messages on my samsung galaxy ace. Whenever anybody tries to text me it says in the notification bar 'incoming message rejected. Memory full. Delete some items.' I have tried deleting all the threads, deleted all my call history / logs, cleared all the data in the messaging application and fiddled around with the settings. I am not sure what to do and it is very annoying as i can't use my phone for anything other than calling.
asked 2 years, 8 months ago
yoyo
Earth
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
We are sorry to hear of the issues you are experiencing. Could you ensure you have a MicroSD card, and no third party applications are installed on the phone, and are moved to the SD card. Third party applications take up a lot of memory, so if you have them on the internal memory, it is taking up space that should be used for messages etc. If you go to settings > applications > manage applications, you can check third party applications, and move them to SD card. Alternatively we would recommend backing up all data and performing a reset on the device: Applications - Settings - Privacy - Factory data reset.
answered 2 years, 8 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

What Memory card do I need for the Galaxy Ace please

asked 2 years, 8 months ago
craftye
bedford
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
It takes a micro sd card
answered 2 years, 7 months ago
kaps
england
-1point
1out of 3found this answer helpful.
Question

Photo's and music

How do I downlaod pictures from the phone to my pc and music onto my phone from my pc
asked 2 years, 8 months ago
thefriar
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We would recommend using our Samsung KIES software, which will allow you to transfer and sync data. Available from www.samsung.com/uk/kies. This can also be done by turning on mass storage mode on the phone. Applications - Settings - Wireless and network - USB utilities - Connect storage to PC. Your phone will now appear as a drive on your computer and files can then be transferred.
answered 2 years, 8 months ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

how do i receive mms messages

my partner sends picture files, trouble is my phone says 'unable to download. try late' what can be done to allow the download?
asked 2 years, 8 months ago
Munchkin
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Have you received the mms settings from your network provider? If you have not please get in contact with them and they will push these settings to your device. Can you then please ensure that you have enabled packet data: Applications - Settings - Wireless and Networks - Mobile networks - Use packet data.
answered 2 years, 8 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

WHEN I'M CALLING SOMEONE AND JUST WANT TO GIVE THEM A FEW RINGS AND HANG UP MY PHONE SCREEN GOES OFF AND I CANT END THE CALL WHAT DO I DO TO END.

WHAT DO I DO TO END THE CALL??/
asked 2 years, 8 months ago
HELLO
GLASGOW
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We are sorry to hear that you are having problems ending a call. Can you please try the following to resolve the issue: Applications - Settings - Display - Adjust both the Horizontal calibration and Gyro sensor calibration. If this does not work we would advise you to back up all data and perform a reset on the device: Applications - Settings - Privacy - Factory data reset.
If you require any further assistance please contact our support team for help.
answered 2 years, 7 months ago
Samsung Service
-1point
1out of 3found this answer helpful.
Question

How to I change the qwerty keypad to the standard type?

I have just got a Galaxy Ace and would like to know where I can get the answer to the above question and also detailed instructions on how to set up and use the phone properly please.
asked 2 years, 7 months ago
Bannakaffalatta
England
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To change the keyboard input on your device, please do the following: Within your messaging application hold the menu key and select settings (Displayed as a cog symbol), select Keyboard types and change the input.
The manual for your device can be found here: http://downloadcenter.samsung.com/content/UM/201107/20110718182314433/GT-S5830_UM_EU_Gingerbread_Eng_Rev1.0_110512.pdf
For further information on the Android operating system, please visit Google support page for Android.
answered 2 years, 7 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

how do you activate an existing email account

keep getting options of pop3 account, imap account or microsoft exchange active .
Which do i need to choose ?
asked 2 years, 7 months ago
jackie
b46
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jackie, this will depend on which email provider you are with. We would kindly ask that you contact your email provider for further assistance. We hope you get this setup soon.
answered 2 years, 7 months ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

where can i download kies for my samsung galaxy ace

asked 2 years, 6 months ago
kevsonalevs
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
KIES for your device can be downloaded here: www.samsung.com/uk/kies, please note the Galaxy Ace is not supported by KIES for Mac.
answered 2 years, 6 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

How to update Galaxy Ace OS with a Mac?

Samsung Kies 2.0 available for Mac does not recognize the Galaxy Ace as device.
asked 2 years, 6 months ago
pmpowerful
Spain
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Sorry to hear you are having problems with updating your phone. As you can see from the web address enclosed, only certain models of are compatible with Kies Mac.

*Supported Models- Galaxy S (GT-19000), Galaxy S11 (GT-I9100), Galaxy Tab (GT-P1000), Wave II (GT-S8530) Wave (GTS8500).

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

You may need to use your phone on a PC to use the Kies software with it.
answered 2 years, 6 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

what is the biggest micro sd card that will fit my galaxy ace

for example 32gb /16gb /or 8gb
asked 2 years, 5 months ago
lunk123
barnsley
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Galaxy Ace supports up to 32GB of external memory.
answered 2 years, 5 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

Storing data

How can I transfer apps to my storage card as my internal storage data in near maximun
asked 1 year, 8 months ago
Keith
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Keith,

To transfer applications onto your sd card go to Settings>Application managerSelect the Application and tap move to sd card. This cannot be done for embedded applications.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can you retrieve deleted pictures on the Galaxy Ace?

asked 1 year, 7 months ago
King Pauline
London
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi King Pauline,

This will only be possible if you have previously back up your pictures either through Samsung Kies or a third party platform such as Dropbox, SugarSync etc.

Thanks.
answered 1 year, 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Is there an instruction book for prople like me who are not "intuitive " ? Is there otherwise some information I can download which would help me ?

I really do not understand to much and therefore canoot properly make use of this phone.
asked 1 year, 7 months ago
rosy
uk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Rosy,

Please find the manual for this phone at this link. http://www.samsung.com/uk/support/m....

Thanks
answered 1 year, 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

I have no sound whatsoever on my Galaxy Ace

No incoming call alert, no media sound, no message alert, no alarm alert
asked 1 year, 6 months ago
Anonymous
sheffield
on Galaxy Ace (White)
-1point
2out of 5found this question helpful.
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1 answer
Answers
answer 1
Hi,

Ensure phone is not on silent. If phone is not on silent then carry out a reset by going to Settings > Privacy > Factory data reset ensuring that all data and files are backed up via Samsung Kies prior to resetting

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
-6points
1out of 8found this answer helpful.
Question

I'm connected to wifi on my samsung galaxy however theres no internet connection on it?

asked 1 year, 6 months ago
Anonymous
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Have you tried rebooting the phone? Also, you may want to clear the data by going to Settings > Applications > All > Browser > Clear data.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
-3points
1out of 5found this answer helpful.
Question

Fitting a USB keyboard

I have a usb keyboard which I can connect via a OTG cable. I would like to use it to input on my kingsoft office app. How can I drive the keyboard?
asked 1 year, 6 months ago
Anonymous
Spain
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Kirk,

Unfortuantely, the Galaxy Ace does not support USB host mode therefore you will not be able to connect the USB keyboard to the device.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

My SD card is empty and I keep getting memory full message how do I transfer and save on SD card

asked 1 year, 5 months ago
Anonymous
on Galaxy Ace (White)
-5points
1out of 7found this question helpful.
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1 answer
Answers
answer 1
Hi Anonymous,

To move to sd card go to My Files>SD card0>Select the file you want to move and tap move on the top right hand corner of the screen>Select EXT SD card and then tap move here.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-29points
1out of 31found this answer helpful.
Question

What happens when you turn it on but it just continues to say SAMSUNG?

How do you fix this?
asked 1 year, 5 months ago
Chan Jazz
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Chan Jazz,

You may need to get this assessed by our engineer at a local service centre:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-2points
1out of 4found this answer helpful.
Question

How to resend failed messages?

asked 1 year, 5 months ago
luciana
bow, london
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi luciana,

If you tap and hold down on the failed message you get the option to resend.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

can I use a Galaxy Ace in the USA?

asked 1 year, 4 months ago
engines
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The Galaxy Ace is a quad band handset, therefore it should work fine in the USA.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
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