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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
836 Questions
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355 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Ace (White)

Question

why can't i play candy crush on this phone can i do an update from anywhere

have galaxy ace gt s5830i
asked 10 months ago
chris1966
west midlands
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Chris,

You would need to contact the application developer for support with this issue as they may not support your operating system.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why is language in spanish when master reset phone and how do you change it?

i have had to master reset my gt-s5830 but when i turn it on, it all comes up in spanish and cannot figure out how to change it. i have managed to get into settings and change language to english but some of the apps are still in spanish and when click onto the internet or want to download apps, this is all in spanish too. any ideas how you chane it all to english please?
asked 10 months ago
Anonymous
diss, uk
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

I would check the full model code of this phone and call our mobile support team on 03307267864 local rate.

Thanks
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

The phone keeps draining the battery why?

asked 10 months ago
ShaZ
Suffolk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Shaz,

Please ensure you are using the charger accompanied with the device when charging.

We also recommend that you enable 'Power saving' from the notification panel.

It is also good practice to disable WiFi, Bluetooth, GPS when these functions are not in use.

Hope this helps.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I use the 'remote controls' feature?

I have my email synced up to my phone so would like to be able to use 'remote controls' to wipe the phone if stolen.

How do I do this? I've signed up for a samsung account but don't see this mentioned at all.

Thanks in advance.
Naomi
asked 10 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Naomi,

To wipe you phone if the device has been lost or stolen, follow the link below:

http://findmymobile.samsung.com/acc...

Log in using your Samsung account details and select 'Wipe phone' from the options on the left hand side. Other options included 'Find my mobile' as well as the options to call and lock/unlock the device.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

can this phone get moving wallpapers

On my friends phone he had this wallpaper where things on it bounce around. Can you do this on the ace.
asked 10 months ago
Nuls
stoke on trent
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nuls,

There may be third party apps available on the Google Play Store that can provide the features you have described, however, as we must remain impartial we cannot recommend any app in particular to you.

You can visit the Google Play Store and search for new apps by visiting the following link:

http://play.google.com/store

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

what sim card does the galaxy ace use

asked 10 months ago
blondie
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Blondie,

The Galaxy Ace requires a mini SIM.

Thanks
answered 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can i use my Galaxy Ace to block a specific number

I have a nuisance caller with two different numbers how do I block them?
asked 10 months ago
GraftersBrewer
Grafters Brewery
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

There is no inbuilt function within the device that allows numbers to be blocked from calling your device.

There may, however, be third party applications available from the Google Play store that will allow this.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can I delete home pages from my phone

There are 6 but I have my apps that I use frequently one 1
asked 11 months ago
Anonymous
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Gordon,

Yes, you can delete home screens on the Galaxy Ace.

To do this please go to any home screen then press the menu button at the bottom left hand side of your phone. Select 'Edit' and drag the home screens you wish to delete to the bottom of the screen to 'Remove' (the dustbin icon).

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Message says insufficient storage but there is ample how do I overcome this I would like to add apps.

asked 11 months ago
Anonymous
on Galaxy Ace (White)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
HI,

You could try and move over all of your music and pictures to your external SD card and try transferring some apps across also.

Thanks.
answered 11 months ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
Question

Is there anything that can be done to expand memory of Galaxy Ace Fleur?

asked 11 months ago
Carol
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Carol,

The only thing you can do is install an external SD card which can be used to store media such as pictures and music.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Text Messaging box problem

In the last few days i have been getting a problem - when I try to txt someone back, when I go to reply the text box get's 'grayed out'. I am having to resort to switching my phone off and back on again, has anyone else experienced this and if so was the soloution easy do it yourself or a shop technical sort out?
asked 11 months ago
Anonymous
Southampton, Hants
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Michele,

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

The SMS I send to France are not recorded. I write the message, send it , presume it is sent and and it disappears.

asked 11 months ago
Charlotte
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Charlotte,

Are the recipients receiving your messages? I would kindly ask that you call our support team on 03307267864 ( local rate) for some trouble shooting and support.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I allow my contacts list on my Galaxy Ace to be automatically transferred to my car audio system via Bluetooth?

I've paired the two devices successfully. However with my mobile switched on and the audio system on, I receive a message (on my mobile) 'phonebook access request'. The mobile wants an action to transfer the data. How?
asked 11 months ago
Anonymous
Cheadle, Cheshire, England.
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please call our mobile support team on 03307267864 local rate for troubleshooting.

Thanks.
answered 11 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

How can I delete the apps that were supplied with the phone?

I keep getting told by my GT-35830 that I'm running out of internal storage, and messages get blocked because there's no more memory. I have a 4gig SD card installed, and in fact there are only 3 apps of my own choosing on it right now. But I'm forced to take Google + and Samsung Push, I can't upgrade to Hangout instead of Talk because it's too big, and this memory issue is driving me mad. I've tried using Edit on the apps screens to uninstall, but the ones that came with the phone seem to be locked in place. I have no use for Shazam, for example, or for AllShare, or Email (as opposed to Gmail), if I could get rid of them it would help enormously.
asked 11 months ago
Welsh Peter
Glasgow
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Welsh Peter,

I would suggest moving all your images and music to your SD card to free up some internal memory on your phone and move apps to SD card where applicable.

Thanks.
answered 11 months ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
Question

How do I get out of Odin mode and back to phone usage?

I. Switched my phone and an android icon is on the screen,with the message Downloading...Do not turn of target!! I cannot get out of this or even switch the phone off.Help
asked 11 months ago
Lynda
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Lynda,

You will need to take your phone to your closest Samsung Service Centre which can be located at the following link.

http://www.samsung.com/uk/support/l...

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

no internet

how do i get my galaxy ace to connect when there is no wifi
asked 11 months ago
astwwfc
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

If there is not Wi-Fi you will need to use your mobile data.

You can switch this on by holding the lock button for a few seconds till you see the option Data Network Mode, and then switching it on.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i change my ringtone to a song which is in my download folder

asked 11 months ago
clairelou
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To set this download as your ringtone follow the steps provided; open the file in the music player > press the menu button > select set as ringtone.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Visual C# Command line complier as stopped working what does this mean

after downloading and installing Kies from your website to upgrade the Galaxy Ace GT-S5830i I was sent with the old software on I get that message I have tried to do the FOTA update but my phone tells me that I am on the upto date software when I know I am not I would like to get my phone updated to the correct software version as the old software is causing my phone to conflict
asked 11 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

This is an error with microsoft windows.

Thanks
answered 11 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

full message memory

My fone is saying that i cant recive incoming txt message as it message area is full. I have no txts on my fone at mo and it is still saying that. What can i do? or do i need to reset it if so how?
asked 11 months ago
muttittman
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I forward a text with photos to other people. I can't find a 'forward' option

My phone is Samsung Galaxy Ace
asked 11 months ago
Jose
Oldham Lancashire
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To forward a message press and hold down on the message you wish to forward, then chose this option.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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