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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
847 Questions
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358 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Ace (White)

Question

how do i increase the ring time on my galaxy ace

asked 1 year ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Please note it is up to your network provider to extend the ringing length of your phone.

Thanks
answered 1 year ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Does it have auto answer when plugged into earphones?

That's earphones, not a wireless thingy.
asked 1 year, 1 month ago
mypalm
london
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

You will still need to accept the incoming call, a remote on the headphones will allow you to do this.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

does it take a standard or micro sim card

asked 1 year, 1 month ago
tom k
bolton
on Galaxy Ace (White)
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answer 1
Hi Tom,

The Samsung Galaxy Ace (GT-S5830) is compatible with standard SIM card.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Importing contacts from another SIM?

Is it possible to importing contacts from a previous SIM? If so, how?
asked 1 year, 1 month ago
Anonymous
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

The Galaxy Ace takes a standard sized SIM card, providing the SIM card from your previous phone is the same size your can insert the SIM card in to your Ace and import contacts from SIM once they are displayed on screen. This will save the contacts on the Galaxy Ace phone memory.

Thanks.
answered 1 year ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

receivers of my calls report poor audio quality

receivers of my calls from my galaxy ace GT-S5830 phone, report poor audio volume, even with all my sound settings at maximum
asked 1 year, 1 month ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

It is most likely a minor software confliction that is causing this issue to occur.

These minor software issues can easily be resolved by performing a factory reset on your device.

You can perform a factory reset on your device by navigating to the following menu:

Settings > Backup and reset > Factory data reset

Please note you will lose all applications and saved data, including your Google account, so ensure that you back up your device prior to performing the reset. This may help resolve any issues you are having.

If you continue to experience these issues after the reset please contact our Technical Support Team for further assistance on 0330 7267964.

Thanks
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

CAN I TRANSFER MY TEXT HISTORY TO ANOTHER PHONE

I want to keep my old texts on my new S3 mini
asked 1 year, 1 month ago
Anonymous
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
Hi,

There may be third party apps available on the Google Play Store that can provide the features you have described, however, as we must remain impartial we cannot recommend any app in particular to you.

You can visit the Google Play Store and search for new apps by visiting the following link:

http://play.google.com/store

Thanks
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Samsung Galaxy Ace - SD card error problem

ever since purchasing my Galaxy Ace I have intermittently had problems with SD card not being recognised, then working with no problem for a while. Sent phone for "repair" via Vodafone (seems they just reset it!!!) still happening but more frequently - changing SD card doesn't make much difference - cards work for a bit, then not recognied, then OK again???!!!!!!
Any ideas of how to fix would be gratefully received as after using Samsung phones for many years I'm not currently intending on buying another Samsung!!!
asked 1 year, 1 month ago
alsyd
Wales
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can try formatting your microSD card by following the steps below:

1) From the standby screen, tap Applications.

2) Select Settings.

3) Select Storage.

4) Select Format SD card (Please note: If this option is disabled, select the option to Unmount SD card first).

6) Select Erase everything.

7) After the card is erased, select Mount SD card.

Please note the actual menu items may differ slightly for your device, depending on which firmware version you are running, however the general process should be very similar.

Please also note that formatting a microSD memory card will erase any data currently on the card, so you may wish to back up any existing data first. It will also create the necessary multimedia directories compatible for use with the device.

If you continue to experience these issues after formatting your SD card please contact our Technical Support Team for further assistance on 0330 7267964.

Hope this helps,

Thanks
answered 1 year ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

can not charge phone with charger, can only charge via data cable, any idea why?

asked 1 year, 1 month ago
Anonymous
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi Derek,

It is possible that you are experiencing a technical fault with the charging unit itself.

Due to the nature of the troubleshooting required in order to resolve this issue for you we would recommend that you contact our Technical Support Team for further assistance on 0330 7267964.

Thanks
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can I import and use additional ringtones?

I know how to change the ringtones built into the phone, but haven't found a way of using externally sourced ringtones.
asked 1 year, 1 month ago
Anonymous
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To change your ringtone on your phone follow the steps below;

Open the song in the music player > select the menu button > set as ringtone.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
+2points
3out of 4found this answer helpful.
Question

Does the phone have a stopwatch/timer

asked 1 year, 1 month ago
george
York
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Your device does not have this function, there may be a third party app you can download from the Google Play store to allow you to do this.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I use the galaxy ace as a hotspot to surf the web on my iPad

asked 1 year, 1 month ago
The Dodger
Tayside
on Galaxy Ace (White)
0points
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1 answer
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answer 1
Hi The Dodger,

Yes the Galaxy Ace can be used as a portable hotspot.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why can't i play candy crush on this phone can i do an update from anywhere

have galaxy ace gt s5830i
asked 1 year, 1 month ago
chris1966
west midlands
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Chris,

You would need to contact the application developer for support with this issue as they may not support your operating system.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why is language in spanish when master reset phone and how do you change it?

i have had to master reset my gt-s5830 but when i turn it on, it all comes up in spanish and cannot figure out how to change it. i have managed to get into settings and change language to english but some of the apps are still in spanish and when click onto the internet or want to download apps, this is all in spanish too. any ideas how you chane it all to english please?
asked 1 year, 1 month ago
Anonymous
diss, uk
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

I would check the full model code of this phone and call our mobile support team on 03307267864 local rate.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

The phone keeps draining the battery why?

asked 1 year, 1 month ago
ShaZ
Suffolk
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Shaz,

Please ensure you are using the charger accompanied with the device when charging.

We also recommend that you enable 'Power saving' from the notification panel.

It is also good practice to disable WiFi, Bluetooth, GPS when these functions are not in use.

Hope this helps.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I use the 'remote controls' feature?

I have my email synced up to my phone so would like to be able to use 'remote controls' to wipe the phone if stolen.

How do I do this? I've signed up for a samsung account but don't see this mentioned at all.

Thanks in advance.
Naomi
asked 1 year, 1 month ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Naomi,

To wipe you phone if the device has been lost or stolen, follow the link below:

http://findmymobile.samsung.com/acc...

Log in using your Samsung account details and select 'Wipe phone' from the options on the left hand side. Other options included 'Find my mobile' as well as the options to call and lock/unlock the device.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

can this phone get moving wallpapers

On my friends phone he had this wallpaper where things on it bounce around. Can you do this on the ace.
asked 1 year, 1 month ago
Nuls
stoke on trent
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nuls,

There may be third party apps available on the Google Play Store that can provide the features you have described, however, as we must remain impartial we cannot recommend any app in particular to you.

You can visit the Google Play Store and search for new apps by visiting the following link:

http://play.google.com/store

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

what sim card does the galaxy ace use

asked 1 year, 1 month ago
blondie
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Blondie,

The Galaxy Ace requires a mini SIM.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can i use my Galaxy Ace to block a specific number

I have a nuisance caller with two different numbers how do I block them?
asked 1 year, 1 month ago
GraftersBrewer
Grafters Brewery
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

There is no inbuilt function within the device that allows numbers to be blocked from calling your device.

There may, however, be third party applications available from the Google Play store that will allow this.

Thanks
answered 1 year, 1 month ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How can I delete home pages from my phone

There are 6 but I have my apps that I use frequently one 1
asked 1 year, 1 month ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Gordon,

Yes, you can delete home screens on the Galaxy Ace.

To do this please go to any home screen then press the menu button at the bottom left hand side of your phone. Select 'Edit' and drag the home screens you wish to delete to the bottom of the screen to 'Remove' (the dustbin icon).

Thanks
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Message says insufficient storage but there is ample how do I overcome this I would like to add apps.

asked 1 year, 2 months ago
Anonymous
on Galaxy Ace (White)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
HI,

You could try and move over all of your music and pictures to your external SD card and try transferring some apps across also.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
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