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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
831 Questions
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350 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Ace (White)

Question

SD Card problems and file transfer

1.
There is an empty SD card of 2 GB in my Samsung Galaxy Ace GT-S5830i but there is no use of it (and it's completely new) because phone keeps telling me to mount it.

2.
With last and updated version of Kies, I can't transfer files from my PC to phone. What should I do?

Thank you.
Best regards.
asked 8 months ago
Anonymous
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of the troubleshooting required in order to resolve the issues which you are currently experiencing we would recommend that you contact our Technical Support Team for further assistance on 0330 7267964.

Thanks
answered 8 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

My phone keeps running out of memory

Whenever I try downloading an app the message appears that my internal memory is full and to delete apps. I only have a few apps on my phone so this does not make sense. I have deleted a lot of text messages and whatsapp messages plus cleared my phone call logs and still there doesn't seem to be space. I have bought an sd card and tried to transfer things to that but the apps cannot be transferred. Any idea
asked 8 months ago
Anonymous
Wales
on Galaxy Ace (White)
+2points
2out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi,

The may be data stored on your phone after certain applications are deleted.

We would advise on doing the following, which is designed to reset the settings on your device. Please back up your device using Samsung KIES before you do this.

You can perform a factory reset on your device by navigating to the following menu:

Settings > Backup and reset > Factory data reset

If you continue to experience these issues after the reset please contact our Technical Support Team for further assistance on 0330 7267964.

Thanks
answered 8 months ago
Samsung E-Support
0points
2out of 4found this answer helpful.
Question

I am trying to access a website from the mobile but get the error "Java Plug in required" How can I load this requirement?

asked 8 months ago
ace user
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Ace user,

We require more information in order to help you with this query. Please contact a member of our technical support team on 0330 7267864.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I block a number on my phone please?

My 13yr old daughter is being bullied via her mobile phone and we would like to block the number of the person doing it - can someone help plese.
asked 8 months ago
Anonymous
Northamptonshire England
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Unfortunately there is no way of blocking numbers directly from the phone.

However there may be third party applications available in the Google Play store on your phone that may provide this service.

Thanks.
answered 8 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how do i increase the ring time on my galaxy ace

asked 9 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Please note it is up to your network provider to extend the ringing length of your phone.

Thanks
answered 8 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Does it have auto answer when plugged into earphones?

That's earphones, not a wireless thingy.
asked 9 months ago
mypalm
london
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You will still need to accept the incoming call, a remote on the headphones will allow you to do this.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

does it take a standard or micro sim card

asked 9 months ago
tom k
bolton
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Tom,

The Samsung Galaxy Ace (GT-S5830) is compatible with standard SIM card.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Importing contacts from another SIM?

Is it possible to importing contacts from a previous SIM? If so, how?
asked 9 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The Galaxy Ace takes a standard sized SIM card, providing the SIM card from your previous phone is the same size your can insert the SIM card in to your Ace and import contacts from SIM once they are displayed on screen. This will save the contacts on the Galaxy Ace phone memory.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

receivers of my calls report poor audio quality

receivers of my calls from my galaxy ace GT-S5830 phone, report poor audio volume, even with all my sound settings at maximum
asked 9 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

It is most likely a minor software confliction that is causing this issue to occur.

These minor software issues can easily be resolved by performing a factory reset on your device.

You can perform a factory reset on your device by navigating to the following menu:

Settings > Backup and reset > Factory data reset

Please note you will lose all applications and saved data, including your Google account, so ensure that you back up your device prior to performing the reset. This may help resolve any issues you are having.

If you continue to experience these issues after the reset please contact our Technical Support Team for further assistance on 0330 7267964.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

CAN I TRANSFER MY TEXT HISTORY TO ANOTHER PHONE

I want to keep my old texts on my new S3 mini
asked 9 months ago
Anonymous
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

There may be third party apps available on the Google Play Store that can provide the features you have described, however, as we must remain impartial we cannot recommend any app in particular to you.

You can visit the Google Play Store and search for new apps by visiting the following link:

http://play.google.com/store

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Samsung Galaxy Ace - SD card error problem

ever since purchasing my Galaxy Ace I have intermittently had problems with SD card not being recognised, then working with no problem for a while. Sent phone for "repair" via Vodafone (seems they just reset it!!!) still happening but more frequently - changing SD card doesn't make much difference - cards work for a bit, then not recognied, then OK again???!!!!!!
Any ideas of how to fix would be gratefully received as after using Samsung phones for many years I'm not currently intending on buying another Samsung!!!
asked 9 months ago
alsyd
Wales
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can try formatting your microSD card by following the steps below:

1) From the standby screen, tap Applications.

2) Select Settings.

3) Select Storage.

4) Select Format SD card (Please note: If this option is disabled, select the option to Unmount SD card first).

6) Select Erase everything.

7) After the card is erased, select Mount SD card.

Please note the actual menu items may differ slightly for your device, depending on which firmware version you are running, however the general process should be very similar.

Please also note that formatting a microSD memory card will erase any data currently on the card, so you may wish to back up any existing data first. It will also create the necessary multimedia directories compatible for use with the device.

If you continue to experience these issues after formatting your SD card please contact our Technical Support Team for further assistance on 0330 7267964.

Hope this helps,

Thanks
answered 9 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

can not charge phone with charger, can only charge via data cable, any idea why?

asked 9 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Derek,

It is possible that you are experiencing a technical fault with the charging unit itself.

Due to the nature of the troubleshooting required in order to resolve this issue for you we would recommend that you contact our Technical Support Team for further assistance on 0330 7267964.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can I import and use additional ringtones?

I know how to change the ringtones built into the phone, but haven't found a way of using externally sourced ringtones.
asked 9 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To change your ringtone on your phone follow the steps below;

Open the song in the music player > select the menu button > set as ringtone.

Thanks.
answered 9 months ago
Samsung E-Support
+2points
3out of 4found this answer helpful.
Question

Does the phone have a stopwatch/timer

asked 9 months ago
george
York
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Your device does not have this function, there may be a third party app you can download from the Google Play store to allow you to do this.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I use the galaxy ace as a hotspot to surf the web on my iPad

asked 9 months ago
The Dodger
Tayside
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi The Dodger,

Yes the Galaxy Ace can be used as a portable hotspot.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why can't i play candy crush on this phone can i do an update from anywhere

have galaxy ace gt s5830i
asked 9 months ago
chris1966
west midlands
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Chris,

You would need to contact the application developer for support with this issue as they may not support your operating system.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why is language in spanish when master reset phone and how do you change it?

i have had to master reset my gt-s5830 but when i turn it on, it all comes up in spanish and cannot figure out how to change it. i have managed to get into settings and change language to english but some of the apps are still in spanish and when click onto the internet or want to download apps, this is all in spanish too. any ideas how you chane it all to english please?
asked 9 months ago
Anonymous
diss, uk
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

I would check the full model code of this phone and call our mobile support team on 03307267864 local rate.

Thanks
answered 9 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

The phone keeps draining the battery why?

asked 9 months ago
ShaZ
Suffolk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Shaz,

Please ensure you are using the charger accompanied with the device when charging.

We also recommend that you enable 'Power saving' from the notification panel.

It is also good practice to disable WiFi, Bluetooth, GPS when these functions are not in use.

Hope this helps.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I use the 'remote controls' feature?

I have my email synced up to my phone so would like to be able to use 'remote controls' to wipe the phone if stolen.

How do I do this? I've signed up for a samsung account but don't see this mentioned at all.

Thanks in advance.
Naomi
asked 9 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Naomi,

To wipe you phone if the device has been lost or stolen, follow the link below:

http://findmymobile.samsung.com/acc...

Log in using your Samsung account details and select 'Wipe phone' from the options on the left hand side. Other options included 'Find my mobile' as well as the options to call and lock/unlock the device.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

can this phone get moving wallpapers

On my friends phone he had this wallpaper where things on it bounce around. Can you do this on the ace.
asked 9 months ago
Nuls
stoke on trent
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nuls,

There may be third party apps available on the Google Play Store that can provide the features you have described, however, as we must remain impartial we cannot recommend any app in particular to you.

You can visit the Google Play Store and search for new apps by visiting the following link:

http://play.google.com/store

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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