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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
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will there be a kitkat update
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
831 Questions
 | 
350 Answers
Overall Rating:
4.183 out of 5
4.2
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Questions & Answers for samsung Galaxy Ace (White)

Question

Can I use my nails, not fingertips? Is it heat sensetive??

asked 2 years, 11 months ago
Watson
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, due to the type of screen used, there must be physical contact for the screen to recognise that it has been pressed, so nails will not work.
answered 2 years, 10 months ago
Samsung customer service
+5points
5out of 5found this answer helpful.
Question

When adding a new contact how do you add more detail apart from telephone number and e-mail address. I like to add mobile and home phone numbers.

asked 2 years, 11 months ago
westy57
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, when saving a contact, you must select 'save to phone' as this will enable you to store more information.
answered 2 years, 10 months ago
Samsung customer service
+3points
3out of 3found this answer helpful.
Question

Can the Sat Nav function WITHOUT assisted GPS?

It doesn't say that the Satellite Navigation can work independently of the phone's data transmission. I've just been sold one of these (by Three) - haven't got it yet - even though I specifically wanted a phone for SatNav that works by JUST GPS not A-GPS or internet like google maps/Nav
asked 2 years, 11 months ago
Italiano50
on Galaxy Ace (White)
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,The Galaxy Ace has just GPS and this can work of its own accord.
answered 2 years, 10 months ago
Samsung customer service
+5points
6out of 7found this answer helpful.
Question

When is Gingerbread available on the Galaxy Ace for Orange customers?

asked 2 years, 11 months ago
Piercy79
Devon
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,this update is solely dependant on your service provider. You will need to contact them for further information.
answered 2 years, 10 months ago
Samsung customer service
0points
0out of 0found this answer helpful.
Question

why do i have to charge my battery daily when i hardly use the phone .. maybe one txt made and one recieved but still battery goes flat

can i extend battery life ?
asked 2 years, 11 months ago
stressed
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Do you have wi-fi turned on? If so turn it off in Settings - Wireless and networks -Wifi settings). This drains the battery daily if left on all the while on my Galaxy Ace. battery life will last 4 - 5 days if turned off. I only turn wifi on now when needed.

I also untick use Packet Data (Settings - Wireless and networks - Mobile networks) and only tick again if I want to use internet and have no wifi available.
answered 2 years, 7 months ago
Androny
+4points
4out of 4found this answer helpful.
Question

My Samsung Galaxy Ace keeps switching itself off.

My Galaxy Ace keeps swtiching itself off is there anything I can do to solve this?
asked 2 years, 10 months ago
lee.lee
England
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
i have got the same phone as u and the same thing happened to me to me like 3-5 times a day, when it happened i used to just take the battery out of the phone and put it back in, switch it on and it would work but i had to do this everytime it switched off. since i have done that my phone has not switched itself off once for the last 5 weeks. i hope that works.
answered 2 years, 7 months ago
tatti
surrey
-1point
1out of 3found this answer helpful.
Question

is their an app on the phone which shows me when i get i message. because when i receive a mess the phone stays black

galaxy ace,
asked 2 years, 10 months ago
lynn
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
No but you can download an app from the market place,called no led.It works ok on my galaxy ace
answered 2 years, 7 months ago
andy
+1point
1out of 1found this answer helpful.
Question

Does the Samsung Galaxy Ace have integrated GPS?

asked 2 years, 10 months ago
kenix41
london
on Galaxy Ace (White)
+3points
3out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
yeh!
answered 2 years, 8 months ago
kelsey
+3points
3out of 3found this answer helpful.
Question

i have purchased a samsung galaxy ace

how do i make the text alert repeat?
asked 2 years, 9 months ago
Barry
uk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 2 years, 6 months ago
Dimwit
0points
0out of 0found this answer helpful.
Question

How do I download pictures from my Samsung Galaxy Ace to my laptop

asked 2 years, 8 months ago
Smarty
London
on Galaxy Ace (White)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
u just plug in the USB cable and copy and paste the pictures from your phone (on the PC) ontot the folder u want it in and it will be automatically saved.
answered 2 years, 7 months ago
tatti
surrey
-2points
2out of 6found this answer helpful.
Question

Can I download more text alert sounds and set them as my notifications? Can I set them to repeat?

I often don't see my text messages for hours as they are so quiet and don't repeat. This is so frustrating and the Galaxy Ace is the only phone I have had on which I cannot change these settings.
asked 2 years, 8 months ago
Sue G
Oldham
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 2 years, 6 months ago
Dimwit
-2points
0out of 2found this answer helpful.
Question

is this phone 3G ?

asked 2 years, 8 months ago
OSMAN
LONDON
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Yes.there is also a 2g mode which should be used instead of 3g when possible because the 3g does drain the battery a lot quicker.2g allows you to call and send texts but not go on the internet.
answered 1 year, 11 months ago
The helper
Herefordshire
+1point
1out of 1found this answer helpful.
Question

Can you set repeat notification for incoming texts?

Samsung Galaxy Ace
asked 2 years, 8 months ago
Nicky
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 2 years, 6 months ago
Dimwit
-1point
0out of 1found this answer helpful.
Question

where can I obtain a handbook/manual for operating my Galaxy Ace

asked 2 years, 7 months ago
Iang37kd
Birmingham
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Download from Samsung Website
answered 2 years, 7 months ago
Aquarius Lady
South Yorks
+1point
5out of 9found this answer helpful.
Question

HI ,Recently purchased my samsung galaxy ace and i cannot see the way to forward text messages ?

asked 2 years, 7 months ago
Minty
hemel
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Press on message you want to send and new window opens with forward on. Hope this helps
answered 2 years, 7 months ago
Aquarius Lady
South Yorkshire
+1point
2out of 3found this answer helpful.
Question

Where can I get a user guide for Galaxy Ace

I did not receive one when I received my phone. Is there anywhere to get one?
asked 2 years, 7 months ago
Karen
Co Durham
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
You can download one from Samsung website. I too found no info booklet which was very annoying. Hope this helps.
answered 2 years, 7 months ago
Aquarius Lady
South Yorks
+1point
2out of 3found this answer helpful.
Question

Hi. Ive just bought a Samsung Galaxy Ace GT-S5830. How do i connect it to my computer to take photos off and music? as there is no disc

asked 2 years, 7 months ago
Chels91
Ebbw Vale, South Wales
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there. For this you would need our KIES software. Please go to www.samsung.com/uk/kies to download the latest version.
answered 2 years, 7 months ago
Customer Support
+2points
3out of 4found this answer helpful.
Question

how do you delete old messages and call list

asked 2 years, 7 months ago
snooks
ireland
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
If you go to messaging and select settings you will be given the choice to delete old messages, just select the message limit and all old messages after this amount will be erased automatically. You can also delete a message by long holding on it and selecting delete, entries in your call list can be deleted in the same manner.
answered 2 years, 7 months ago
Customer Support
+3points
3out of 3found this answer helpful.
Question

my phone can't imported videos how can i watch it do i have to download something

what program do i use
asked 2 years, 7 months ago
richardo
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Content can be transferred onto the device by using our Samsung KIES software, available from www.samsung.com/uk/kies. If you are having problems playing video on your phone you will need to download a compatible video player with relevant codecs, please check the Android Marketplace.
answered 2 years, 7 months ago
Customer Support
0points
0out of 0found this answer helpful.
Question

bluetooth

i want to dis-pair my phone with my car (bluetooth) & delete it from the phone can anyone help
asked 2 years, 7 months ago
andy
london / essex
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Can you please do the following, Menu - Settings - Wireless and Networks - Bluetooth settings - Find your car in the bluetooth devices and long hold it selecting the option for "Disconnect and unpair". The Car will no longer be paired with the phone.
answered 2 years, 7 months ago
Customer Support
+1point
1out of 1found this answer helpful.
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