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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
838 Questions
 | 
356 Answers
Overall Rating:
4.181 out of 5
4.2
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Questions & Answers for samsung Galaxy Ace (White)

Question

This has been asked before but nobody seems to be giving any answers. Why will my Galaxy Ace GT-S583i no longer connect to my PC using Kies?

I have the latest version of Kies and have updated my phone. I have tried to uninstall Kies in order to reinstall it but my PC will not let me as it cannot find the installation source. What is it talking about. Why does nobody from Samsung give any answers?
asked 1 year, 8 months ago
Anonymous
Leyland, Lancashire, UK
on Galaxy Ace (White)
-1point
4out of 9found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I have exactly the same problem, and it is the same on 2 different PCs running XP and Win7. It has connected on a very few occasions but won't connect at all now, even though it initially recognises the phone. Have re-installed it more times than I can remember but no use. Windows explorer sees it no problem though.
Had the same experience with a GT-B2710 too. Think the Kies software must just be rubbish.
answered 1 year, 2 months ago
Anonymous
-3points
6out of 15found this answer helpful.
Question

Unable to download photos from my Sansung Galaxy to my laptop

Do not have a disc
asked 1 year, 1 month ago
Anonymous
on Galaxy Ace (White)
-4points
0out of 4found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Anonymous,

You can transfer information to and from your handset to your PC using Samsung KIES. I have provided the link below;

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
+3points
6out of 9found this answer helpful.
Question

Short battery life

My battery needs recharging every 24-36 hours. I check running services and find there are some that appear (email, google services, maps) when I haven't been using them. I stop these but are there any "Samsung" running services that I should stop to prevent the short battery life. It wasn't like this until recently. Any suggestions?
asked 1 year, 1 month ago
Saskamay
London
on Galaxy Ace (White)
+3points
3out of 3found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Thank you. I have already done all you suggested. I took the phone to the shop today and they took a good look and couldn't see anything running that would be causing this and suggest it is the battery itself that is the problem. As I've only had the phone for 6 months surely this shouldn't be the case? The shop do not sell batteries so could not replace it for me.
answered 1 year ago
saskamay
london
+1point
1out of 1found this answer helpful.
answer 2
Hi Saskamay,

There are a few features that may improve your battery life by turning them off. I would suggest turning off bluetooth, wifi when your not using it, switching to 2G networks when you do not require intensive data, turning off sync on your phone and turning off GPS. Also reducing your screen brightness will help improve your battery life as the screen is probably the biggest drain on a phone battery. I hope all this information helps.

Thanks.
answered 1 year ago
Samsung E-Support
+4points
4out of 4found this answer helpful.
Question

Can I use my nails, not fingertips? Is it heat sensetive??

asked 3 years ago
Watson
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, due to the type of screen used, there must be physical contact for the screen to recognise that it has been pressed, so nails will not work.
answered 3 years ago
Samsung customer service
+5points
5out of 5found this answer helpful.
Question

where can I obtain a handbook/manual for operating my Galaxy Ace

asked 2 years, 9 months ago
Iang37kd
Birmingham
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Download from Samsung Website
answered 2 years, 8 months ago
Aquarius Lady
South Yorks
+1point
5out of 9found this answer helpful.
Question

How do i enlarge the text size on my galaxy Ace

Or can i enlarge the text size on my Galaxy Ace
asked 1 year, 5 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Whilst in the text message, you can press the volume up/down key on the side of the phone to increase/decrease the text font. This applies to both reading and composing a text message.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+3points
5out of 7found this answer helpful.
Question

how i can update my mobile software by computer

asked 1 year, 5 months ago
Anonymous
batley
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

You will need to download Samsung KIES from the following link to be notified of available updates. www.samsung.com/uk/support/usefulso...

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-1point
5out of 11found this answer helpful.
Question

can i change the text message box colour? im not fond of the blue/yellow :/

is there a way to pick new colours for text messages? like purple of something the blue/yellow bugs me hehe
asked 3 years, 6 months ago
lana
stockton on tees
on Galaxy Ace (White)
-20points
0out of 20found this question helpful.
Answer this Question
1 answer
Answers
answer 1
If you go to the message settings you can change the 'skins' which give different appearances and colour schemes for the text messages. I haven't yet found a way to change the bubble's colours on the default skin either, if you manage to find out please let us know :o)
answered 3 years, 4 months ago
musiqfreak
-4points
4out of 12found this answer helpful.
Question

why do i have to charge my battery daily when i hardly use the phone .. maybe one txt made and one recieved but still battery goes flat

can i extend battery life ?
asked 3 years ago
stressed
on Galaxy Ace (White)
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Do you have wi-fi turned on? If so turn it off in Settings - Wireless and networks -Wifi settings). This drains the battery daily if left on all the while on my Galaxy Ace. battery life will last 4 - 5 days if turned off. I only turn wifi on now when needed.

I also untick use Packet Data (Settings - Wireless and networks - Mobile networks) and only tick again if I want to use internet and have no wifi available.
answered 2 years, 8 months ago
Androny
+4points
4out of 4found this answer helpful.
Question

how to get photos onto contacts

asked 2 years, 8 months ago
smudger
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Open the photo on your phone that you want to use. Press menu at the bottom left of your phone and select more, set as, contact icon. Then select the contact you want to apply it to.
answered 2 years, 8 months ago
Steve
Cambridge
+2points
4out of 6found this answer helpful.
Question

how do i increase the internal memory on my galaxy ace as i get memory full

when i have cleared everything i dont need, and moved everything i can to sd card I still get memory full
asked 8 months ago
Anonymous
biggleswade
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

It is most likely a minor software confliction that is causing this issue to occur.

These minor software issues can easily be resolved by performing a factory reset on your device.

You can perform a factory reset on your device by navigating to the following menu:

Settings > Backup and reset > Factory data reset

Please note you will lose all applications and saved data, including your Google account, so ensure that you back up your device prior to performing the reset. This may help resolve any issues you are having.

If you continue to experience these issues after the reset please contact our Technical Support Team for further assistance on 0330 7267864.

Thanks
answered 8 months ago
Samsung E-Support
+3points
4out of 5found this answer helpful.
Question

how do you delete old messages and call list

asked 2 years, 8 months ago
snooks
ireland
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
If you go to messaging and select settings you will be given the choice to delete old messages, just select the message limit and all old messages after this amount will be erased automatically. You can also delete a message by long holding on it and selecting delete, entries in your call list can be deleted in the same manner.
answered 2 years, 8 months ago
Customer Support
+4points
4out of 4found this answer helpful.
Question

Auto Wakeup

Can anyone tell me how i can set the phone to auto turn on so the alarm sonds in the morning
asked 3 years, 2 months ago
nick2965
liverpool
on Galaxy Ace (White)
+3points
3out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Nick, The Galaxy Ace is equipped with software that allows it to automatically to be turned on without having to select a setting. You can try this for yourself by setting an alarm for a minute or two ahead and the turn the phone off. The alarm will still work.
answered 3 years ago
Samsung customer service
+2points
3out of 4found this answer helpful.
Question

why does this phone switch off 2-3 times a day

constantly switches off or freezes, updated software done factory reset!!!!
asked 3 years, 2 months ago
spink1972
uk
on Galaxy Ace (White)
+1point
2out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Try running less apps at the same time (turn them off, and itll even save battery life)
answered 3 years, 2 months ago
luke888
0points
3out of 6found this answer helpful.
Question

why does my phone fail to send texts?

i went to send a text to family and friends but it is constantly saying message not sent or message failed to send. i only got this phone 2 days ago and i a not happy thata i cant send a messge
asked 3 years ago
ayeisha
hereford
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Ayeisha, this may be an issue with your Network Provider. Please contact your Network Provider to check if there are any issues on their side. If the Operator advises you that everything is fine, then please call our mobile team on 0330 72 67 864 (option 3).
answered 2 years, 11 months ago
Samsung customer service
+2points
3out of 4found this answer helpful.
Question

When adding a new contact how do you add more detail apart from telephone number and e-mail address. I like to add mobile and home phone numbers.

asked 3 years ago
westy57
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, when saving a contact, you must select 'save to phone' as this will enable you to store more information.
answered 3 years ago
Samsung customer service
+3points
3out of 3found this answer helpful.
Question

Does the Samsung Galaxy Ace have integrated GPS?

asked 2 years, 11 months ago
kenix41
london
on Galaxy Ace (White)
+3points
3out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
yeh!
answered 2 years, 9 months ago
kelsey
+3points
3out of 3found this answer helpful.
Question

Hi. Ive just bought a Samsung Galaxy Ace GT-S5830. How do i connect it to my computer to take photos off and music? as there is no disc

asked 2 years, 8 months ago
Chels91
Ebbw Vale, South Wales
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there. For this you would need our KIES software. Please go to www.samsung.com/uk/kies to download the latest version.
answered 2 years, 8 months ago
Customer Support
+2points
3out of 4found this answer helpful.
Question

How do I get a manual for my galaxy phone

asked 2 years, 8 months ago
Gooner
Bedfordshire
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The User Manual for this device can be found under the support section of our website. Click on the support tab above and select your phone, you will then be presented with manual under the download tab.
answered 2 years, 8 months ago
Samsung Service
+3points
3out of 3found this answer helpful.
Question

how do I find a user manual

asked 2 years, 8 months ago
brown hen
Suffolk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The user manual for this device can be found under the support tab. Click on support and type in your full model code, the manual will then be available to download under the downloads tab.
answered 2 years, 8 months ago
Samsung Service
+2points
3out of 4found this answer helpful.
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