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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
Recent Question:
How do I get videos off My phone and onto my computer -it only seems to take the photos
Recent Question:
how do I remove the Weather information from my screen
Recent Question:
how do I change call sounds?
Recent Question:
Can the camera shutter on the Galaxy s4 Mobilephone be turned to silent?
Questions with Most Recent Answers
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How do I add a picture to my contacts
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Does the Galaxy Xcover2 have a space for an SD card?
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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Is the phone 4G ready?
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How do I get videos off My phone and onto my computer -it only seems to take the photos

Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
839 Questions
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356 Answers
Overall Rating:
4.179 out of 5
4.2
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Questions & Answers for samsung Galaxy Ace (White)

Question

How do I open photos/downloads sent to me by text

message says download 10kg but cant get it to open.
asked 4 months, 1 week ago
sANDIE
sCOTLAND
on Galaxy Ace (White)
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Question

i have a galaxy ace gt-s5830 and i need the pin 2 code to access the dialed calls allowed on this phone thanks

asked 4 months, 2 weeks ago
tony
north wales
on Galaxy Ace (White)
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1 answer
Answers
answer 1
Hi Tony,

I would advise that you perform a factory reset to try and resolve this issue.

Before you perform the reset, please back up your phone to KIES.

Thanks.
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Upgrade S5830 from 2.3.5 to 2.3.6

I need to update my OS to 2.3.6 I have 2.3.5 , KEIS says my device is not supported not show the firmware and does not offer any upgrade
asked 4 months, 3 weeks ago
Scottnet
UK
on Galaxy Ace (White)
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0 answers
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Question

Can you take a selfie on galaxy fleur?

I cant seem to take a forward facing photo
asked 5 months ago
Katzz
Scotland
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Unfortunately this device doesn't have a front facing camera.

Thanks
answered 4 months, 4 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

how do l get Spotify on my Galaxy Ace

How do l get Spotify on my Galaxy Ace
asked 5 months ago
jayneeb3
here
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

You will need to download this from the app store on your device.

Thanks
answered 5 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

How do i send my back up data on my PC

How do I connect Samsung galaxy to my PC with a PC Connector
asked 5 months, 1 week ago
Daniel
Nottingham
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Daniel,

I would reccommend that you download Samsung Kies http://www.samsung.com/uk/search/?q=kies. Once you have downloaded this, you can connect your phone to your PC with the USB cable that came in your box. Here is a video link to show you how to back up your data http://skp.samsungcsportal.com/integrated/popup/HtvDetail3.jsp?cdsite=uk&seq=10692. Hope this helps.
answered 5 months, 1 week ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

what file fromat does the galexy ace use?

i am trying to put music on my phone and it keeps saying wrong file format and i can't find anything that will do the job...
asked 7 months ago
roadrunner
new milton
on Galaxy Ace (White)
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1 answer
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answer 1
Hi,

Please view all tech specs of this phone at the following link;

http://www.samsung.com/uk/consumer/...

Thanks
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can I stop Samsung Galaxy Ace Media Volume keep defaulting to 50%?

I have a Samsung Galaxy Ace GT-S5830. The Media Volume is 50% by default in Settings. If I increase the volume, either using the volume button on the side when music is playing, or within Settings, then whenever I disconnect and reconnect an audio jack from the phone to my car stereo, the phone Media Volume returns to 50%. How can I get it to stop defaulting to 50%? I would prefer it to stay at a louder volume, to make it a similar volume to the CD and Radio in my car and not have to keep turning the Car Volume up and down.
asked 5 months, 2 weeks ago
Colin
Devon, UK
on Galaxy Ace (White)
+1point
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Question

how can I look at old messages that have automatically deleted?

asked 6 months ago
daisy
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Daisy,

Unfortunately, there is no way of retrieving deleted messages.

Thanks
answered 5 months, 3 weeks ago
Samsung E-Support
0points
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Question

How can I save text messages to my sim card

asked 7 months ago
NJH2
on Galaxy Ace (White)
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1 answer
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answer 1
Hi,

Unfortunately, this is not possible.

Thanks
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Will the phone work in the USA?

I am currently with Virgin Mobile and I want to use the phone for online check-in when I go on holiday.
When I have had a look online, some people can't use their phones in other countries, will I be able to use this phone in the USA?
asked 7 months ago
Lisa
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Lisa,

We cannot guarantee our EU devices will work in the US we recommend contacting the network provider you plan to use while you are in the US for further information.

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Shutter Sound?

How do I make the shutter sound on my camera (Galaxy Ace) silent? There is no option for a no sound only three different sounds. This is really annoying!
asked 6 months ago
tylerannasaurusrex
New Zealand
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

There should be an option for no sound under the Shutter Sound options on the Camera app.

If this option is not there please contact Samsung in New Zealand who will be able to assist you further.

Thanks
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I activate voicemail

How do I activate voicemail?
asked 6 months ago
Sarah S
on Galaxy Ace (White)
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1 answer
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answer 1
Hi Sarah,

Please contact your network provider regarding this.

Thanks
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When I accidentally slide on a text it sometimes calls the person, how can I stop this?

This is for the Samsung galaxy Ace phone
asked 8 months ago
FeeFee
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

To help you further with this we require some more information.

Please contact our Galaxy support team on 0330 726 7864 who will be able to assist you further with this.

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Is the phone 4G ready?

asked 8 months ago
Bella
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Bella,

The Galaxy Ave is not 4G ready.

Thanks.
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I forward a message onto someone else

asked 8 months ago
M Staal
Watford
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can forward on a message by following these steps:

1. Open the message thread containing the message you wish to forward
2. Press and hold down on the particular message you are forwarding
3. Message options will appear on the screen
4. Select Forward and enter the contact details

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

phone lock on my samsung galaxy ace gt-s5830i

i woke up today and checked my phone and onscreen asked me to enter password to unlock it.i didnt lock it last night so i tried my pin code that i use to lock it and it said sorry try again.i then took the battery out and back in put my sim lock code in no problem but again asked for phone lock password.i cant understand how this could have happened.can anyone help please.thank you
asked 7 months ago
Anonymous
Belfast
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Due to the nature of your query we recommend you contact our Galaxy Team on 0330 726 7864 so that we can gather more information from you.

Thanks.
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how do i set an alarm for events in the calender

I have put dates and events in the calendar but seem unable to set an alarm
asked 8 months ago
Anonymous
on Galaxy Ace (White)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To do this please navigate to the following menu:

Apps > Calendar > Select the date you wish to set an event > Enter the details including the time you wish to be reminded > You can then set how many reminders you would like for this event.

Hope this help,

Thanks
answered 8 months ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

Why has my phone stopped picking up any wi-fi signals?

I used to use wi-fi without any problems. But last week sometime my phone stopped picking up wi-fi signals. The place where the wi-fi networks used to come up, is blank and it just says "scanning".
asked 8 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We recommend you contact our Galaxy Team on 0330 726 7864 so that we can troubleshoot this issue with you.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can I retain emails on my Samsung S5830i as well as on my pc?

My emails disappear from my mobile when I look at them on my pc. I would like to be available on both. What can I do to achieve this?
asked 8 months ago
Ballantyne Sue
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Sue,

Due to the nature of your enquiry, we recommend you contact a member of our Galaxy Support team on 0330 726 7864.

Thanks
answered 8 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
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