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Customer Questions & Answers for
samsung Galaxy Ace

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
857 Questions
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362 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Ace

Question

Samsung Galaxy Ace battery gone haywire

I noticed sometime after charging my phone and unplugging it that it still had that 100% charged removed charger notification displayed. I removed the battery and all seemed OK. Later on as the battery life had decreased I put it back on charge but it wouldn't charge. I used the USB charger and that too didn't work. I then noticed a few minutes later that the battery was increasing but it didn't say it was charging. It then got stuck at 99% so I removed the charger. About 30 minutes later I removed the battery again and the phone wouldn't switch on unless the charger was in. It then charged to 100% and beeped but the 100% icon and remove charger message wouldn't go when I removed the charger. I removed the battery again and had to press the on button twice before it would switch on. The100% icon and removed battery message had disappeared and the battery life showed as 87%. I put it back on charge and noticed it was increasing. I unplugged it at 99% and when it had run down to 95% I switched it off and on again and the battery showed as 87%. I thought it was just coincidental that both times it came back on at 87% but I then noticed that even though it was NOT on charge the battery level increased. I switched it off for a few minutes and when back on the battery was 87% again. I left it on and the battery has increased to and remained at 94%. On switching it off again the battery displays at 85% but I guess the cycle will continue.

What is wrong with the phone? It is still working perfectly and there are no other problems with it. Looking on the internet I can't find anything that is similar to this so wonder if anyone else has experienced this.

All help/ideas appreciated. If it needs repairing does anyone have an idea of prices?
asked 1 year, 6 months ago
Kell.b
UK
on Galaxy Ace
-1point
1out of 3found this question helpful.
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2 answers
Answers
answer 1
my phone comes on and then just flashes in and out of the samsung logo. bought new battery just doing the same again
answered 2 months, 4 weeks ago
gale5460
0points
0out of 0found this answer helpful.
answer 2
Hi,

Due to the nature of your inquiry, I would advise you to contact our Technical Support Team on 03307267864 in regards to this matter.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

my phone wont switch off or work.

my phone wont switch off and i cant get it to go any further than the opening logo page. I charged it up and it hasnt worked since.
asked 6 months ago
Millar
Coleraine, N. Ireland
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I upload photos to my PC

asked 6 months ago
Mike H
Wiltshire
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

You can easily transfer data from your Galaxy device to your PC/laptop via Samsung Kies. Please see the link below to find all of the information and tutorials on Samsung Kies.

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can I access my phone as it keeps flashing the galaxy home screen and I cannot do anything

asked 7 months ago
Woody
Darlington
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I transfer music from my pc (Windows 8.1) to my phone? When I was using WXP it immediately recognised new hardware. Do I need to download sof

asked 8 months ago
jjd2511
London, UK
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

You can transfer music from your PC to your Galaxy Ace by using Samsung Kies. This software can be downloaded straight from the Samsung website. Ensure to download Kies and not Kies 3 as this version only supports devices on Android 4.3 and over. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

states memory full on start up

asked 8 months ago
dave
southend on sea
on Galaxy Ace
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Applications can take up a large amount of storage on devices. To create more storage on your Galaxy Ace you can purchase a Micro SD card. This slots in to the device and allows applications and data to be saved externally. Please visit the link below which shows you the different types of Micro SD cards that are available.

http://www.samsung.com/uk/consumer/memory-cards-hdd-odd/memory-cards/

If you do not wish to purchase external storage you can try deleting data from your device. Deleting items such as pictures, emails, and text messages can all create more storage on the device. You can also try clearing your internet history and cache. Please follow the steps below on how to clear the cache individually.

Settings > Application Manager > Select Application > Clear Cache

You can also check which element of the device is taking up the most storage. You can do this by going to Settings > Storage. This will allow you to view all the storage on the device and manage it accordingly. You are also able to clear all cached data from every application you have rather than going through them individually. Once you have acknowledged what is taking up the most storage on your device you can get a better understanding of what needs to be removed.

I hope this helps.
answered 8 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Trying to send large text reply but shows sending (more) since yesterday. Will it eventually send?

Trying to send large text reply message to friend but shows Sending (more) since yesterday. How do I get it sent?
asked 10 months ago
Anna Verona
London SE18
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue, I recommend contacting your network provider.

Thanks.
answered 10 months ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

How do I update new email password on Galaxy Ace mob?

Emails stopped updating on phone due to password change via the web.
asked 10 months ago
Suzuki16
Portsmouth
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

You can remove and add an email account if your password has been changed. To remove an email account please go to Settings > Accounts & Sync > Select the Account > Remove Account,

To add an email account, please go to Settings > Accounts & Sync > Add Account > Select Account. Once you have done this you can enter your new password for your account.

I hope this helps.
answered 10 months ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Were can I download android system recovery 3e for my galaxy ace

Were can I download android system recovery 3e for my galaxy ace
asked 11 months ago
dbste8
bolton
on Galaxy Ace
+4points
4out of 4found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Performing a hard reset on your device will take you to the Android System Recovery page. To do this, please follow these steps:

- With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen.
- You can then use the volume keys to go up an down, and press the power button as your select key.

I hope this helps.
answered 10 months ago
Samsung Support
+1point
2out of 3found this answer helpful.
Question

update from 2.2.1

I have the gt-s5830 running firmware 2.2.1 build number froyo.xwkaa and want to update firmware to gingerbread 2.3 is this possible and how as keep getting error from Samsung kies
asked 11 months ago
mart
basingstoke
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Mart, I'm afraid that you can only change the firmware if it is available on the website. Hope this helps.
answered 11 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

what if the phone firmware is out of date, will kies still work? thank you

asked 11 months ago
Carole
uk
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Carole, Kies will work. It may be that you will need a different version that is compatible with your software version. Hope this helps.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

flashing lock screen

Once the screen is locked it continues to flash around every 2 minutes even when I dont have any notifications and this has happened ever since new and it is now three years old.
Please help
Thank you
asked 11 months ago
tony
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I use the Ace in Australia once unlocked

Can I use this phone unlocked in Australia?
asked 11 months ago
Malcolmmw
Cambridge UK
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

The galaxy Ace can be used abroad. You will have to contact your network provider to discuss international roaming and charges.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can i set up Japanase language GTS5830?

I got the smart phone from friends. and I want to read and write Japanese sentences. are there some method to download Japanese font on this smart phone?
asked 1 year ago
Osamu Maruyama
Isaral
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

You can change the language of the device by following the steps below.

Settings > Language & Keyboard > Select Language

I hope this helps.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why are my texts coming through as notifications ?

Galaxy ace why i my texts coming through as notifications
asked 1 year ago
wood.simon
leeds
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

This is a built in feature on the device.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why cant I send photos from my Gallery on Samsung Galaxy Ace ?

GT-S5830 -wont send pictures by e-mail or text ."Picture size too big" is message on "normal" camera setting
asked 1 year, 1 month ago
John B
UK
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi John, the resolution on your pictures may be too high. To customise the picture settings, before taking a photo, press the settings icon and change the resolution of your photo. Please check out this link to the user manual for more information on how to do this http://downloadcenter.samsung.com/content/UM/201302/20130222105250905/GT-S5830_UM_EU_Gingerbread_Eng_Rev.1.1_130221_Screen.pdf. Hope his helps
answered 1 year ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

Why is my internal memory full?

My internal memory is almost full and restricting my usage, yet my SD card is almost empty. Why?
asked 1 year ago
brian
Scotland
on Galaxy Ace
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Brian,
This device only has limited internal memory. Have you tried transferring some files over to the SD card?
1. Tap My files.
2. Tap All files.
3. Now select Device storage.
4. Now locate the file that you wish to move, for example, in Pictures.
5. Now tap on the files you wish to move to select them.
6. You can also select all files in the directory by pressing the menu button and tapping Select all.
7. Once you have selected the files, tap the options icon.
8. Tap Move.
9. Now tap SD memory card
10. Navigate to the folder where you would like to move the file(s), and tap Move here to complete the action. Hope this helps.
answered 1 year ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Problem with galaxy ace on start up

When I turn my phone on all i get is RAMDUMP mode ARM 9 Mode displayed. HELP!!!!
asked 1 year, 1 month ago
David Little
UK
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi David,

Please try removing the battery from your Ace and leaving it out for five minutes. Then, replace the battery and power up the device. Hope this helps.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

callers cant here me ,my mute is not on

samsung galaxy ace
asked 1 year ago
pheather
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Having mute switched on wouldn't necessarily mean that the person calling can't hear you. Does this happen on every call? It may be worth taking the device to your local Samsung service centre to have the device checked out by one of our engineers. You can find your local centre using the locator below.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Printing from texts

My partner has died and I would like to print off the string of texts on my phone so as not to lose them. They are very special to me, as expected. How can I do this? Can I get them onto email so I can print them or can I print them straight from texts please. Thanks
asked 1 year, 1 month ago
pauline
Bristol
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Pauline,

This is not possible. However, you could try screen capturing the text messages by pressing the back button and the home button at the same time. Once you have done this, they wil be saved as a picture and you could transfer them to your computer using a USB cable and print them from the computer. If you need any further information, please contact the Galaxy team on 0330 726 7864. Hope this helps.
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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