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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
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Questions with Most Recent Answers
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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Is the phone 4G ready?
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Customer Questions & Answers for
samsung Galaxy Ace

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
675 Questions
 | 
265 Answers
Overall Rating:
4.186 out of 5
4.2
out of
5

Questions & Answers for samsung Galaxy Ace

Question

Is the phone 4G ready?

asked 2 months, 3 weeks ago
Bella
on Galaxy Ace
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1 answer
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answer 1
Hi Bella,

The Galaxy Ave is not 4G ready.

Thanks.
answered 1 week, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

what file fromat does the galexy ace use?

i am trying to put music on my phone and it keeps saying wrong file format and i can't find anything that will do the job...
asked 4 weeks, 2 days ago
roadrunner
new milton
on Galaxy Ace
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1 answer
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answer 1
Hi,

Please view all tech specs of this phone at the following link;

http://www.samsung.com/uk/consumer/...

Thanks
answered 4 weeks, 1 day ago
Samsung E-Support
0points
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Question

How can I save text messages to my sim card

asked 1 month, 4 weeks ago
NJH2
on Galaxy Ace
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1 answer
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answer 1
Hi,

Unfortunately, this is not possible.

Thanks
answered 1 month, 3 weeks ago
Samsung E-Support
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Question

Will the phone work in the USA?

I am currently with Virgin Mobile and I want to use the phone for online check-in when I go on holiday.
When I have had a look online, some people can't use their phones in other countries, will I be able to use this phone in the USA?
asked 1 month, 4 weeks ago
Lisa
on Galaxy Ace
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1 answer
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answer 1
Hi Lisa,

We cannot guarantee our EU devices will work in the US we recommend contacting the network provider you plan to use while you are in the US for further information.

Thanks.
answered 1 month, 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When I accidentally slide on a text it sometimes calls the person, how can I stop this?

This is for the Samsung galaxy Ace phone
asked 2 months, 2 weeks ago
FeeFee
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

To help you further with this we require some more information.

Please contact our Galaxy support team on 0330 726 7864 who will be able to assist you further with this.

Thanks
answered 2 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I forward a message onto someone else

asked 2 months, 3 weeks ago
M Staal
Watford
on Galaxy Ace
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1 answer
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answer 1
Hi,

You can forward on a message by following these steps:

1. Open the message thread containing the message you wish to forward
2. Press and hold down on the particular message you are forwarding
3. Message options will appear on the screen
4. Select Forward and enter the contact details

Thanks
answered 2 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have magic jack on my phone and I notice it takes up 740kb's.

I upgraded my memory card to 16gb and still I get a message of low memory. Is there a difference when you download a program to the phones memory or to the memory card Can I download magic jack to the memory card?
No downloads other than the basic ones that came with the phone and this hasn't helped.
asked 3 months ago
barb
Vernon,BC
on Galaxy Ace
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1 answer
Answers
answer 1
Hi Barb,

Unfortunately, there are only certain applications that can be saved to SD card.

Please navigate to the following menu to see if a particular app can be moved to the SD card:

Go to Settings > Find Application Manager > Slide across to All Apps > Find the Magic Jack app > If this app can be saved to the SD card then the option will be on the screen.

Thanks
answered 3 months ago
Samsung E-Support
0points
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Question

Why can I not get Whatsapp

I recently purchased this item and I am having problems with it. I do not have any websites saved on phone. I have tried putting whatsapp on my phone to be able to send pics. It will not allow me to do this. The first few times I have tried I kept being informed that their was an error, then I keept trying but I just kept being informed that I have insurficient memory. It will not let me past this in anyway so it just takes me back to the lnstall. I have also been having problems when people send me a picture or a text message that is more than 1 page long it will not bring up the details it prompts me to go to a web page to be able to retreve the picture/text message. I have also tried installing you tube and once it is installed I get text messages every day saying insurficient memory, but I do not have anything loaded that would take up the memory. Please help as I am getting to the stage where I will bring the phone back. I know 4 other people who have exactly the same phone and they do not have any of these problems, infact it is them telling me that I should have whatsapp on my phone and they cannot install it onto my phone. Please Help
asked 3 months ago
blyndequay243
Birmingham
on Galaxy Ace
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1 answer
Answers
answer 1
Hi,

Unfortunately, we cannot guarantee compatibility with any application not developed by Samsung.

However, as you are experiencing other problems with your device, we recommend you contact a member our Galaxy Support team on 0330 726 7864 who will be happy to troubleshoot this for you.

Thanks
answered 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my phone keeps telling low on storage but it has a memory card in why

asked 3 months, 1 week ago
tony tt
huddersfield
on Galaxy Ace
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1 answer
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answer 1
Hi Tony,

Please ensure you have all your media files saved to your SD card. IF you are still experiencing this problem, we would recommend you perform a factory reset on your device to clear up any unwanted data from the memory.

To do this please navigate to the following menu:

Settings > Back up and Reset > Factory Data Reset.

Thanks
answered 3 months, 1 week ago
Samsung E-Support
0points
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Question

multi media messages

I sent my husband a text message (rather long one I admit) and it's coming up that it was sent as a multi media message. I sent no pics or voice message and am at a loss as to why this has happened. is it because it was an unusually long message?
asked 3 months, 1 week ago
duffj
on Galaxy Ace
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1 answer
Answers
answer 1
Hi Duffj,

Yes, any message that contains over 160 characters will automatically be converted in to a MMS message.

This is a feature of the Android operating system and cannot be changed. You may be able to download a third party messaging application from the Google Play store that will allow you to send longer SMS message.

Thanks
answered 3 months, 1 week ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

can my phone upload voice recognition apps

asked 3 months, 1 week ago
rtrevor673
on Galaxy Ace
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1 answer
Answers
answer 1
Hi,

This will depend on the particular app you are wanting to upload.

By searching keywords in the Google Play store you can see applications available to download to your Galaxy Ace.

Please note, Samsung cannot guarantee compatibility with any application not developed by Samsung, ultimately it is the responsibility of the third party developer to ensure their applications are compatible with our devices and their current firmware.

Thanks
answered 3 months, 1 week ago
Samsung E-Support
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Question

will a 32gig micro card work on the galaxy ace

asked 3 months, 1 week ago
royboy
hull
on Galaxy Ace
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1 answer
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answer 1
Hi,

Yes, your device can take a Micro SD card of up to 32GB in size.

Thanks
answered 3 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Samsung Galaxy Ace battery gone haywire

I noticed sometime after charging my phone and unplugging it that it still had that 100% charged removed charger notification displayed. I removed the battery and all seemed OK. Later on as the battery life had decreased I put it back on charge but it wouldn't charge. I used the USB charger and that too didn't work. I then noticed a few minutes later that the battery was increasing but it didn't say it was charging. It then got stuck at 99% so I removed the charger. About 30 minutes later I removed the battery again and the phone wouldn't switch on unless the charger was in. It then charged to 100% and beeped but the 100% icon and remove charger message wouldn't go when I removed the charger. I removed the battery again and had to press the on button twice before it would switch on. The100% icon and removed battery message had disappeared and the battery life showed as 87%. I put it back on charge and noticed it was increasing. I unplugged it at 99% and when it had run down to 95% I switched it off and on again and the battery showed as 87%. I thought it was just coincidental that both times it came back on at 87% but I then noticed that even though it was NOT on charge the battery level increased. I switched it off for a few minutes and when back on the battery was 87% again. I left it on and the battery has increased to and remained at 94%. On switching it off again the battery displays at 85% but I guess the cycle will continue.

What is wrong with the phone? It is still working perfectly and there are no other problems with it. Looking on the internet I can't find anything that is similar to this so wonder if anyone else has experienced this.

All help/ideas appreciated. If it needs repairing does anyone have an idea of prices?
asked 3 months, 2 weeks ago
Kell.b
UK
on Galaxy Ace
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1 answer
Answers
answer 1
Hi,

Due to the nature of your inquiry, I would advise you to contact our Technical Support Team on 03307267864 in regards to this matter.

Thanks.
answered 3 months, 2 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

why cant i move anything to my sd card

even when I try to download anything it says my memory is full yet the sd card is empty
asked 3 months, 3 weeks ago
toony
on Galaxy Ace
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Toony,

What kind of data is you are trying to move to your SD card?

Only files such as photos, music and videos are really compatible with your SD card.

If you are trying to save applications to your memory card this does not always work.

We recommend you try and save all media files to your SD card to free up internal memory for you applications.

To do this go to My Files > Select the folder you wish to move > Select the files you wish to move > Click on the icon at the top right hand corner of your screen which looks like 3 horizontal lines and select Move > Choose to move to EXTSDcard.

Hope this helps,

Thanks
answered 3 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Where can I download bbm for my galaxy ace

asked 3 months, 3 weeks ago
Jansen
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jansen,

You can download applications such as BBM from the Google Play store directly from your device.

Please note, as BBM is a third party application we cannot guarantee its compatibility with our product.

Thanks
answered 3 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

USB connection Problems with Samsung Galaxy Ace GT-S5830

Has anyone had trouble connecting via USB, I can not connect my phone anymore ,, it did work initially but something has gone amiss somehow and now it just doesnt even recognise its there any help be greatly appreciated.. thankyou
asked 4 months ago
jans62
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the troubleshooting involved in resolving this issue for you, please contact a member of our technical support team on 0330 726 7864, who will be able to assist you further.

Thanks
answered 3 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Hw do switch the Internet off? It says no window butbwhen I press again it goes into the last thing I looked it

scaredit's cared it being kept on all thebtime
asked 4 months ago
Pudsmum
North Wales
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can find all internet settings for your phone’s mobile data as well as its Wi-Fi by following these instructions:

Go to Settings > Wireless and Networks > For Wi-Fi settings tap on Wi-Fi and for mobile data tap on Mobile Networks.

Here you will find the option to turn your internet off.

Thanks
answered 3 months, 3 weeks ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

i have a galexy ace and i am not receiving texts

I am unable to receive texts.
asked 4 months ago
mrytle
pershore,worcestershire
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We recommend you call your Galaxy Team on 0330 726 7864 as we will need to troubleshoot this issue with you.

Thanks.
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How big is the samsung galaxy ace ?

asked 4 months, 1 week ago
toocool
on Galaxy Ace
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1 answer
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answer 1
Hi,

The Galaxy Ace is 112.4mm x 59.9mm and weighs 113g.

Thanks
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my phone keeps saying my memory is full all the time but i have a 16g card in it nwhy and how can i sort it

asked 4 months, 2 weeks ago
gilly
derbyshire
on Galaxy Ace
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1 answer
Answers
answer 1
Hi Gilly,

Please ensure that you have all media and moveable items stored on your SD card and not on the phone.

You can check where most of the storage is being used by following the steps provided;

1.) Open up the settings app.

2.) Within this list locate SD card and phone storage.

3.) Here you can see the correct amount of storage available.

If you are still having issue call our Galaxy Team on 0330 726 7864.

Thanks.
answered 4 months, 1 week ago
Samsung E-Support
0points
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