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Customer Questions & Answers for
samsung Galaxy Ace

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
857 Questions
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362 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Ace

Question

add language for my mob

I need to add Arabic language to my device Galaxy Ace, and also the KIES is not working with Galaxy ACE (Kies is not updated to accept Galaxy ACE !!!).
Thanks in advance for your advice
asked 3 years, 11 months ago
takisv70
Greece
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Won't be much help but i resently bought the samsung galaxy ace and kies works perfectly on it so maybe its been updated.
answered 3 years, 11 months ago
Chris
Blackburn
-1point
0out of 1found this answer helpful.
Question

Is Android 2.3 (Gingerbread) available for Samsung Galaxy Ace?

I would like to know if there is an official update to the Froyo OS that comes with the Samsung Ace. It seems that Froyo phones are having a hard time sharing data with Bluetooth devices on cars. I have a 2011 Kia Sportage EX and the Bluetooth can't download the contacts list from this phone. This was not an issue with my old Samsung Holic. I'd read over the internet that cellphones with the Froyo OS are experiencing this type of problem.
asked 3 years, 10 months ago
albertojedi
Puerto Rico
on Galaxy Ace
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
i am havin the same problem with my kia ceed 4, and i have updated my samsung ace to gingerbread, the latest available firmware, the phone needs to have PBAP to beable to use that function
answered 3 years, 7 months ago
stuey
uk
-2points
0out of 2found this answer helpful.
Question

how many texts can tou send in one go

samsung ace
asked 3 years, 10 months ago
ricky
salisbury
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi, I have managed to send 10 texts at one time so far
answered 3 years, 1 month ago
ianp45
midlothian
0points
0out of 0found this answer helpful.
Question

Processor usage always 67%,

Hi All. In my mobile I have installed CPU usage widget to monitor CPU usage. Almost all the time it is showing 67% and varying up to 95%. And moreover their is no active applications running. I want to know what is the reason and I want solution to keep CPU usage less.
asked 3 years, 9 months ago
Manjunath
Bangaluru
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, if your CPU levels are running high, the first thing to do is question the app for its reliability. Please uninstall then reinstall to check this. Failing this then you will need to speak to our mobile support team. They will be able to go through troubleshooting steps and if need be, create a service request. Either way we will be able to resolve your issue. They can be contacted on 03307267864 (ext 3 then 1).
answered 3 years, 9 months ago
Samsung customer service
0points
0out of 0found this answer helpful.
Question

Why can I receive a text normally but to reply to a text I have to turn my Wi-Fi on?

Bought the phone under a week ago, seems a really great phone despite the battery and the text issue..in order to send any type of text I need to turn my Wi-Fi on or else it will display 'Sending Failed' were as with other phones including my old phone (Samsung Monte) I would just type it out and hit send and its ok...and as it stands Yes I do have credit as well as free texts And signal.... so why Samsung is this happening?
asked 3 years, 9 months ago
Duckworth
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,this is dependant on the messaging application that you have for this handset. Have you downloaded a texting app that may require this? If not, then we may have a fault. Please contact us on the following telephone number to speak to a mobile advisor 0330 7267864 and if need be we can raise a service request.
answered 3 years, 9 months ago
Samsung customer service
0points
0out of 0found this answer helpful.
Question

When is Gingerbread available on the Galaxy Ace for Orange customers?

asked 3 years, 9 months ago
Piercy79
Devon
on Galaxy Ace
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,this update is solely dependant on your service provider. You will need to contact them for further information.
answered 3 years, 9 months ago
Samsung customer service
0points
0out of 0found this answer helpful.
Question

i have purchased a samsung galaxy ace

how do i make the text alert repeat?
asked 3 years, 7 months ago
Barry
uk
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 3 years, 5 months ago
Dimwit
0points
0out of 0found this answer helpful.
Question

Can I download more text alert sounds and set them as my notifications? Can I set them to repeat?

I often don't see my text messages for hours as they are so quiet and don't repeat. This is so frustrating and the Galaxy Ace is the only phone I have had on which I cannot change these settings.
asked 3 years, 6 months ago
Sue G
Oldham
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 3 years, 5 months ago
Dimwit
-2points
0out of 2found this answer helpful.
Question

Can you set repeat notification for incoming texts?

Samsung Galaxy Ace
asked 3 years, 6 months ago
Nicky
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 3 years, 5 months ago
Dimwit
-1point
0out of 1found this answer helpful.
Question

my phone can't imported videos how can i watch it do i have to download something

what program do i use
asked 3 years, 5 months ago
richardo
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Content can be transferred onto the device by using our Samsung KIES software, available from www.samsung.com/uk/kies. If you are having problems playing video on your phone you will need to download a compatible video player with relevant codecs, please check the Android Marketplace.
answered 3 years, 5 months ago
Customer Support
0points
0out of 0found this answer helpful.
Question

can you type chinese on a Galaxy Ace phone?

asked 3 years, 5 months ago
Lorelei
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Galaxy Ace does not support typing in Chinese, however third party Language packs may be available on the Android Marketplace to perform this task.
answered 3 years, 5 months ago
Customer Support
0points
0out of 0found this answer helpful.
Question

Is there an inbuilt call duration and data counter logger

that counts and shows you how much data you have used or how many minutes you have used
asked 3 years, 5 months ago
Edward
London
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
This does not come as standard within your operating system, however 3rd party applications are available from the Android Marketplace.
answered 3 years, 5 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how can i change language on my galaxy phone

asked 3 years, 5 months ago
maria
italy
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To change the language please do the following, Applications -Settings - local and text - Language.
answered 3 years, 5 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

Does the Galaxy Ace include Exchange Active Sync?

asked 3 years, 5 months ago
rach
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Our Galaxy Ace does indeed include Exchange Active Sync.
answered 3 years, 5 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

does it play music??

asked 3 years, 5 months ago
alice
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Galaxy Ace does indeed allow music to be played back from the device either by the inbuilt software or via 3rd party applications available from the Android Market.
answered 3 years, 5 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

Does the internet have to be running in order to use GPS

I am trying to get avigation running on my works issued galaxy ace but the contract is internet-less, do i have to have an internet connection for this to work as when i start up gps navigation it just egg timers for ages. Tried it inside and outside as well
asked 3 years, 5 months ago
Skybluescooby
Darlington
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The majority of navigation applications available do require an active internet connection in order to download map information. Some applications are available which will not require an internet connection, please visit the Android market for more information.
answered 3 years, 5 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

can you get the bbc iplayer on it and will an update to gingerbread be available

some people say yes and some say no, some companies advertise it as being able to get bbc iplayer, also will an update be available to gingerbread, can you update the flash player to 10.2 so i coud get bbc iplayer.
asked 3 years, 5 months ago
jackie
wallasey
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Gingerbread is currently available on this device, if it is not pre-installed please connect to our KIES software to receive this update. Applications such as flash and BBC Iplayer are maintained by those companies, we would advise contacting them to see if this application is available.
answered 3 years, 5 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

Text message repeat alert

How do I set my Galaxy ace to repeat a text message alert until I read the message?
asked 3 years, 5 months ago
Dimwit
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 3 years, 5 months ago
Dimwit
-2points
0out of 2found this answer helpful.
Question

how do you unblock them when they say enter your google account when i dont have one?

asked 3 years, 5 months ago
linzX
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

As this is a security feature, you will have to take your handset, along with the proof of purchase and photographic I.D, to your nearest servicee centre.

You can find your nearest service centre here:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
answered 3 years, 5 months ago
Samsung Customer Support
0points
0out of 0found this answer helpful.
Question

What programme do I need to open WMA music files?

I have transferred music files thru kies, but they will not play, says no applications can open this file? what programme do I need to play this music? copied from computer (wma)
asked 3 years, 5 months ago
Spider
Dover, UK
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We would suggest checking the Android market for 3rd party applications, which would allow playback of these files.
answered 3 years, 4 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
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