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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
675 Questions
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265 Answers
Overall Rating:
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4.2
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Questions & Answers for samsung Galaxy Ace

Question

i have purchased a samsung galaxy ace

how do i make the text alert repeat?
asked 2 years, 5 months ago
Barry
uk
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 2 years, 2 months ago
Dimwit
0points
0out of 0found this answer helpful.
Question

Can I download more text alert sounds and set them as my notifications? Can I set them to repeat?

I often don't see my text messages for hours as they are so quiet and don't repeat. This is so frustrating and the Galaxy Ace is the only phone I have had on which I cannot change these settings.
asked 2 years, 4 months ago
Sue G
Oldham
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 2 years, 2 months ago
Dimwit
-2points
0out of 2found this answer helpful.
Question

Can you set repeat notification for incoming texts?

Samsung Galaxy Ace
asked 2 years, 4 months ago
Nicky
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 2 years, 2 months ago
Dimwit
-1point
0out of 1found this answer helpful.
Question

my phone can't imported videos how can i watch it do i have to download something

what program do i use
asked 2 years, 3 months ago
richardo
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Content can be transferred onto the device by using our Samsung KIES software, available from www.samsung.com/uk/kies. If you are having problems playing video on your phone you will need to download a compatible video player with relevant codecs, please check the Android Marketplace.
answered 2 years, 3 months ago
Customer Support
0points
0out of 0found this answer helpful.
Question

can you type chinese on a Galaxy Ace phone?

asked 2 years, 3 months ago
Lorelei
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Galaxy Ace does not support typing in Chinese, however third party Language packs may be available on the Android Marketplace to perform this task.
answered 2 years, 3 months ago
Customer Support
0points
0out of 0found this answer helpful.
Question

Is there an inbuilt call duration and data counter logger

that counts and shows you how much data you have used or how many minutes you have used
asked 2 years, 3 months ago
Edward
London
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
This does not come as standard within your operating system, however 3rd party applications are available from the Android Marketplace.
answered 2 years, 3 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how can i change language on my galaxy phone

asked 2 years, 3 months ago
maria
italy
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To change the language please do the following, Applications -Settings - local and text - Language.
answered 2 years, 3 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

Does the Galaxy Ace include Exchange Active Sync?

asked 2 years, 3 months ago
rach
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Our Galaxy Ace does indeed include Exchange Active Sync.
answered 2 years, 2 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how do i upload video clip from phne to laptop then to youtube main pages

how do i upload video on phne to laptop then upload from laptop to youtube
asked 2 years, 3 months ago
jonnyboy
blackpool
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Connect your phone to the laptop using our Samsung KIES software, available from www.samsung.com/uk/kies. This will then allow you to copy content onto your PC and then distribute around the web.
answered 2 years, 3 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

does it play music??

asked 2 years, 3 months ago
alice
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Galaxy Ace does indeed allow music to be played back from the device either by the inbuilt software or via 3rd party applications available from the Android Market.
answered 2 years, 3 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

Does the internet have to be running in order to use GPS

I am trying to get avigation running on my works issued galaxy ace but the contract is internet-less, do i have to have an internet connection for this to work as when i start up gps navigation it just egg timers for ages. Tried it inside and outside as well
asked 2 years, 3 months ago
Skybluescooby
Darlington
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The majority of navigation applications available do require an active internet connection in order to download map information. Some applications are available which will not require an internet connection, please visit the Android market for more information.
answered 2 years, 3 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

can you get the bbc iplayer on it and will an update to gingerbread be available

some people say yes and some say no, some companies advertise it as being able to get bbc iplayer, also will an update be available to gingerbread, can you update the flash player to 10.2 so i coud get bbc iplayer.
asked 2 years, 3 months ago
jackie
wallasey
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Gingerbread is currently available on this device, if it is not pre-installed please connect to our KIES software to receive this update. Applications such as flash and BBC Iplayer are maintained by those companies, we would advise contacting them to see if this application is available.
answered 2 years, 3 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

Text message repeat alert

How do I set my Galaxy ace to repeat a text message alert until I read the message?
asked 2 years, 2 months ago
Dimwit
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 2 years, 2 months ago
Dimwit
-2points
0out of 2found this answer helpful.
Question

how do you unblock them when they say enter your google account when i dont have one?

asked 2 years, 2 months ago
linzX
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

As this is a security feature, you will have to take your handset, along with the proof of purchase and photographic I.D, to your nearest servicee centre.

You can find your nearest service centre here:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
answered 2 years, 2 months ago
Samsung Customer Support
0points
0out of 0found this answer helpful.
Question

What programme do I need to open WMA music files?

I have transferred music files thru kies, but they will not play, says no applications can open this file? what programme do I need to play this music? copied from computer (wma)
asked 2 years, 2 months ago
Spider
Dover, UK
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We would suggest checking the Android market for 3rd party applications, which would allow playback of these files.
answered 2 years, 2 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

Does Galaxy Ace work with Windows Media Player

When I connect my phone windows media player on my pc to sync nothing happens
asked 2 years, 2 months ago
Lexi
Lincolnshire
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Samsung Galaxy Ace will indeed work with Windows Media Player.
answered 2 years, 2 months ago
Samsung Service
-3points
0out of 3found this answer helpful.
Question

talking caller id

how do i get my galaxy ace to tell me who is calling
asked 2 years, 2 months ago
nevrtl
cannock
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Can you please try the following: Applications - Settings - Accessibility - Select Accessibility and Talkback. The phone will now narrate everything that happens and will tell you who is calling.
answered 2 years, 2 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How to delete messages?

I cannot receive any text messages on my samsung galaxy ace. Whenever anybody tries to text me it says in the notification bar 'incoming message rejected. Memory full. Delete some items.' I have tried deleting all the threads, deleted all my call history / logs, cleared all the data in the messaging application and fiddled around with the settings. I am not sure what to do and it is very annoying as i can't use my phone for anything other than calling.
asked 2 years, 2 months ago
yoyo
Earth
on Galaxy Ace
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
We are sorry to hear of the issues you are experiencing. Could you ensure you have a MicroSD card, and no third party applications are installed on the phone, and are moved to the SD card. Third party applications take up a lot of memory, so if you have them on the internal memory, it is taking up space that should be used for messages etc. If you go to settings > applications > manage applications, you can check third party applications, and move them to SD card. Alternatively we would recommend backing up all data and performing a reset on the device: Applications - Settings - Privacy - Factory data reset.
answered 2 years, 2 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

What Memory card do I need for the Galaxy Ace please

asked 2 years, 2 months ago
craftye
bedford
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
It takes a micro sd card
answered 2 years, 1 month ago
kaps
england
-2points
0out of 2found this answer helpful.
Question

how do i download photos from phone to computer

asked 2 years, 1 month ago
mrsg
cleveland england
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
In order to transfer files from your phone to PC you will require a micro SD card. When the phone has a card installed, transfer the photo files onto your SD card and then connect the device to your PC, when prompted please select Mass Storage mode.

You can also use our Samsung KIES software available from: www.samsung.com/uk/kies
answered 2 years, 1 month ago
Samsung Service
-1point
0out of 1found this answer helpful.
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