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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
675 Questions
 | 
265 Answers
Overall Rating:
4.186 out of 5
4.2
out of
5

Questions & Answers for samsung Galaxy Ace

Question

WHEN I'M CALLING SOMEONE AND JUST WANT TO GIVE THEM A FEW RINGS AND HANG UP MY PHONE SCREEN GOES OFF AND I CANT END THE CALL WHAT DO I DO TO END.

WHAT DO I DO TO END THE CALL??/
asked 2 years, 1 month ago
HELLO
GLASGOW
on Galaxy Ace
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answer 1
We are sorry to hear that you are having problems ending a call. Can you please try the following to resolve the issue: Applications - Settings - Display - Adjust both the Horizontal calibration and Gyro sensor calibration. If this does not work we would advise you to back up all data and perform a reset on the device: Applications - Settings - Privacy - Factory data reset.
If you require any further assistance please contact our support team for help.
answered 2 years, 1 month ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

How can I add Arabic Language to Samsung Galaxy Ace?

I want to add arabic language to my Samsung Galaxy Ace... is there anyone can help me please?
asked 2 years, 1 month ago
Najeeb
Huddersfield. UK
on Galaxy Ace
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1 answer
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answer 1
Hi Najeeb, unfortunately your phone does not feature Arabic language support.
answered 2 years, 1 month ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

can i use all the facilities when i am in europe, or will it cost more? i.e. e-mail, texts

asked 2 years, 1 month ago
hawkeye
on Galaxy Ace
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1 answer
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answer 1
We would kindly ask that you direct this question to your network provider, normally additional charges will be incurred by using these services abroad.
answered 2 years, 1 month ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How to I change the qwerty keypad to the standard type?

I have just got a Galaxy Ace and would like to know where I can get the answer to the above question and also detailed instructions on how to set up and use the phone properly please.
asked 2 years, 1 month ago
Bannakaffalatta
England
on Galaxy Ace
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answer 1
To change the keyboard input on your device, please do the following: Within your messaging application hold the menu key and select settings (Displayed as a cog symbol), select Keyboard types and change the input.
The manual for your device can be found here: http://downloadcenter.samsung.com/content/UM/201107/20110718182314433/GT-S5830_UM_EU_Gingerbread_Eng_Rev1.0_110512.pdf
For further information on the Android operating system, please visit Google support page for Android.
answered 2 years, 1 month ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How to install applications form android markets in samsung galaxy ace s5830?

I click the install application from adroid market and the application too started to downloaded but once it the download has completed i cant find the application no more in my samsung galaxy ace s5830.. pls any one help me it would be greatful.....
asked 2 years, 1 month ago
Nishanth
Chennai, India
on Galaxy Ace
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1 answer
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answer 1
Your download can be found in the applications menu.

If it is not there then an error may have occurred during download, please go back to Google Play (Formally Android Marketplace) and re-download the application.
answered 2 years, 1 month ago
Samsung Service
0points
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Question

I Cant find zoom option in camera in samsung galaxy ace s5830, can one give me a solution for this problem?

asked 2 years, 1 month ago
Nishanth
Chennai, India
on Galaxy Ace
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1 answer
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answer 1
The digital zoom on this camera can be used by pressing the volume key. Zoom is not available in maximum resolution, this can be changed by going to Settings and selecting resolution. (Settings is displayed as an image of a cog)
answered 2 years, 1 month ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

weather and clock widget on Galaxy Ace

I would like to download the weather and clock widget as shown in the Galaxy Ace 2, Galaxy S II and Galaxy W images amongst others.
Please can you tell me if this widget is compatible with the Galaxy Ace and which widget it is so that I can download it.

Thanks
asked 2 years, 1 month ago
Willq
England
on Galaxy Ace
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1 answer
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answer 1
The weather application is called Accuweather and is available via Google Play (Formerly Android Market) This is a third party application and as such we cannot guarantee compatibility with this device.

Clock widgets can also be found on the Market.
answered 2 years, 1 month ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how do you disable call forwarding

I am using samsung galaxy ace and when I try to disable call forwarding "unable to deactivate call diverting when phone is unreachable"... comes up
asked 2 years, 1 month ago
Dylan
on Galaxy Ace
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1 answer
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answer 1
Hi Dylan, this is a feature controlled by your Network provider, we would kindly ask that you direct this question towards them.
answered 2 years, 1 month ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

I can't find my contacts for calling. Where are they?

I have bought a new Galaxy Ace, and the contacts are there when i try to text, but i can't find them when i try to call.
asked 2 years, 1 month ago
suzanne
on Galaxy Ace
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Suzanne, please open contacts and press the menu key, select more and then display options. Within this menu you will then be able to select which groups of contacts to display.

We hope you get your contacts back soon.
answered 2 years ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

how do i save a configuration message after installation,

it only offers me deletion! and when i am texting i accidently touch a button that converts my normal text to an mms and i don't know which button i am touching and i cannot convert it back
asked 2 years ago
nellie
uk
on Galaxy Ace
0points
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1 answer
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answer 1
Hi Nellie, once the configuration message has been installed, it is then saved to the device.

Your network provider will have a set maximum character message limit, once this limit has been reached the message is automatically converted into an MMS. For further information on this matter, we would kindly ask that you contact your network provider.
answered 2 years ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how do you activate an existing email account

keep getting options of pop3 account, imap account or microsoft exchange active .
Which do i need to choose ?
asked 2 years ago
jackie
b46
on Galaxy Ace
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1 answer
Answers
answer 1
Hi Jackie, this will depend on which email provider you are with. We would kindly ask that you contact your email provider for further assistance. We hope you get this setup soon.
answered 2 years ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

How do i download new software for GT-s5830

i am using a imac computer
asked 2 years ago
P bullock
merseyside uk
on Galaxy Ace
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1 answer
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answer 1
The Galaxy Ace is not supported by our Samsung KIES Mac software.

We would suggest that you use an alternative PC and download the latest version of KIES from www.samsung.com/uk/kies. If an update is available for your device, the software will prompt you to update.

We hope you get this working soon.
answered 2 years ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how can i use skype with video on galaxy ace

i have only sound on skype!
asked 2 years ago
patsil
tel aviv
on Galaxy Ace
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi Patsil.

For support with Skype on this item, we would kindly ask that you contact the support team at Skype.
answered 2 years ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

where can i download kies for my samsung galaxy ace

asked 2 years ago
kevsonalevs
on Galaxy Ace
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1 answer
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answer 1
KIES for your device can be downloaded here: www.samsung.com/uk/kies, please note the Galaxy Ace is not supported by KIES for Mac.
answered 2 years ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

i am loking to buy galaxy ace mobile phone.but i like to know how can i increase the fonts on the screen?

can you increase the size of fonts on the screen?

on the galaxy ace mobile phone.
thank you
asked 2 years ago
jim bob
uk
on Galaxy Ace
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1 answer
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answer 1
Hey Jim, unfortunately, there is no facility on the Galaxy Ace whereby the font size can be increased.
answered 2 years ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

why doesn't my gps work

asked 2 years ago
Woodgy
Shropshire
on Galaxy Ace
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1 answer
Answers
answer 1
Have you enabled access to GPS within the settings of the device?
Applications - Settings -Location and Security - Use GPS satellites.

In order for GPS to work correctly you must have clear line of sight with the sky. Sometimes applications using GPS will require an active internet connection, this could also be what is causing you issues.

Let us know how you get on.
answered 2 years ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

i need a copy of Flash Player 10.1 for Android 2.2

for my new Galaxy Ace but when i try to get it from all the app stores i get redirected to Adobe and can only get v. 11 + and that will not work on this phone :(
asked 2 years ago
Sinsowar
Hastings England
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Sinsowar.

Unfortunately your device does not offer Flash Support.
answered 2 years ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how can i update my samsung galaxy ace firmware?

i have got android version 2.3.3 and i have been told there is 2.3.5 is the latest firmware please help kies doesnt show any update neither does ota ? ? live in uk
asked 2 years ago
IIASHMOR3II
uk
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,
All firmware updates are made available through KIES. If there is no update available on KIES then there is currently no update for your product.
answered 1 year, 11 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how can i connect my phone to facebook

ive just got a new samsung galaxy ace bt i cant attach it to my facebook account please can someone help
asked 2 years ago
phone guy 47
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
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answer 1
You would need to download the Facebook application from the Google Play Shop to your handset. Once it is downloaded and installed you will be able to log in to your Facebook on your handset.
answered 1 year, 11 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How you I find smiley faces when texting?

asked 2 years ago
Zoopert
on Galaxy Ace
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1 answer
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answer 1
Hi Zoopert,

In reply to your question, we suggest that you try pressing the 'more' button and it should say 'add smiley'.

If this option doesn't appear, we recommend that you just insert the smiley face with the buttons on the phone ie: :).

We hope this information is of some help to you.
answered 1 year, 11 months ago
Samsung Service
-2points
0out of 2found this answer helpful.
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