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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
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Customer Questions & Answers for
samsung Galaxy Ace

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
675 Questions
 | 
265 Answers
Overall Rating:
4.183 out of 5
4.2
out of
5

Questions & Answers for samsung Galaxy Ace

Question

can you get the bbc iplayer on it and will an update to gingerbread be available

some people say yes and some say no, some companies advertise it as being able to get bbc iplayer, also will an update be available to gingerbread, can you update the flash player to 10.2 so i coud get bbc iplayer.
asked 2 years, 3 months ago
jackie
wallasey
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Gingerbread is currently available on this device, if it is not pre-installed please connect to our KIES software to receive this update. Applications such as flash and BBC Iplayer are maintained by those companies, we would advise contacting them to see if this application is available.
answered 2 years, 2 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

Need a manual for s5830 galaxy ace paper copy if possible where can i get one?

asked 2 years, 3 months ago
Sherry
USA
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Please contact our support team who will try to arrange this for you. 0330 726 7864
answered 2 years, 2 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

call balance

How and where do I find my remaining call balance on my monthly Orange plan?
asked 2 years, 2 months ago
gwyn
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Please contact your network provider who will be able to supply you with their number to check balance.
answered 2 years, 2 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

How do I get a manual for my galaxy phone

asked 2 years, 2 months ago
Gooner
Bedfordshire
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The User Manual for this device can be found under the support section of our website. Click on the support tab above and select your phone, you will then be presented with manual under the download tab.
answered 2 years, 2 months ago
Samsung Service
+3points
3out of 3found this answer helpful.
Question

how do i get my music files on to it, there wasnt a usb cable with it when i bought it

troubleshooter
asked 2 years, 2 months ago
galaxygirl316
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Please contact our support team who will be able to supply you with this part. 0330 726 7864
answered 2 years, 2 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

how do I find a user manual

asked 2 years, 2 months ago
brown hen
Suffolk
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The user manual for this device can be found under the support tab. Click on support and type in your full model code, the manual will then be available to download under the downloads tab.
answered 2 years, 2 months ago
Samsung Service
+2points
3out of 4found this answer helpful.
Question

Text message repeat alert

How do I set my Galaxy ace to repeat a text message alert until I read the message?
asked 2 years, 2 months ago
Dimwit
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 2 years, 2 months ago
Dimwit
-2points
0out of 2found this answer helpful.
Question

how do you unblock them when they say enter your google account when i dont have one?

asked 2 years, 2 months ago
linzX
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

As this is a security feature, you will have to take your handset, along with the proof of purchase and photographic I.D, to your nearest servicee centre.

You can find your nearest service centre here:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
answered 2 years, 2 months ago
Samsung Customer Support
0points
0out of 0found this answer helpful.
Question

can i buy a replacement battery for this phone from you?

My galaxy phone has a poor battery and constantly loses its charge. Can i purchase a new one from you>
asked 2 years, 2 months ago
flojo123
manchester, uk
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there.

You cannot buy any spare parts directly from ourselves but why not visit our spare parts dealer for genuine Samsung spares:

Web: www.4mysamsung.co.uk

Tel: 0844 573 6996
answered 2 years, 2 months ago
Samsung Customer Support
0points
1out of 2found this answer helpful.
Question

How to unlock the wifi to my isp, phon screen says connected, but shows a locked padlock icon

asked 2 years, 2 months ago
Rog Wimps
Huddersfield
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To connect to a secured network please do the following on your phone. Applications - Settings - Wireless and Network - WiFi settings - Select network from available signals and enter passkey. If the passkey has already been entered please select forget and re-enter.
answered 2 years, 2 months ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

What programme do I need to open WMA music files?

I have transferred music files thru kies, but they will not play, says no applications can open this file? what programme do I need to play this music? copied from computer (wma)
asked 2 years, 2 months ago
Spider
Dover, UK
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We would suggest checking the Android market for 3rd party applications, which would allow playback of these files.
answered 2 years, 2 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

How do you set up a group from contacts

asked 2 years, 2 months ago
Drew
Greenock , Scotland
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To set up a group within contacts, open a contact you wish to add to a group and select "My contacts" under the "Groups" option. You will then be able to allocate the user into a group, repeat for each member.
answered 2 years, 2 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

Does Galaxy Ace work with Windows Media Player

When I connect my phone windows media player on my pc to sync nothing happens
asked 2 years, 2 months ago
Lexi
Lincolnshire
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Samsung Galaxy Ace will indeed work with Windows Media Player.
answered 2 years, 2 months ago
Samsung Service
-3points
0out of 3found this answer helpful.
Question

talking caller id

how do i get my galaxy ace to tell me who is calling
asked 2 years, 2 months ago
nevrtl
cannock
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Can you please try the following: Applications - Settings - Accessibility - Select Accessibility and Talkback. The phone will now narrate everything that happens and will tell you who is calling.
answered 2 years, 2 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How to delete messages?

I cannot receive any text messages on my samsung galaxy ace. Whenever anybody tries to text me it says in the notification bar 'incoming message rejected. Memory full. Delete some items.' I have tried deleting all the threads, deleted all my call history / logs, cleared all the data in the messaging application and fiddled around with the settings. I am not sure what to do and it is very annoying as i can't use my phone for anything other than calling.
asked 2 years, 1 month ago
yoyo
Earth
on Galaxy Ace
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
We are sorry to hear of the issues you are experiencing. Could you ensure you have a MicroSD card, and no third party applications are installed on the phone, and are moved to the SD card. Third party applications take up a lot of memory, so if you have them on the internal memory, it is taking up space that should be used for messages etc. If you go to settings > applications > manage applications, you can check third party applications, and move them to SD card. Alternatively we would recommend backing up all data and performing a reset on the device: Applications - Settings - Privacy - Factory data reset.
answered 2 years, 1 month ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how do I forward a text message to other contacts on my galaxy ace

asked 2 years, 1 month ago
jimat16
leyland england
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
On the message you wish to forward, long hold on it until a menu appears, select forward and choose the contact you wish to forward too.
answered 2 years, 1 month ago
Samsung Service
+3points
3out of 3found this answer helpful.
Question

How do you set custom message tones eg: music from sd card ??

asked 2 years, 1 month ago
Hank
South |East
on Galaxy Ace
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Unfortunately it is not possible to set a custom song as your notification ringtone, this is a limitation of the operating system.
answered 2 years, 1 month ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

What Memory card do I need for the Galaxy Ace please

asked 2 years, 1 month ago
craftye
bedford
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
It takes a micro sd card
answered 2 years, 1 month ago
kaps
england
-2points
0out of 2found this answer helpful.
Question

Photo's and music

How do I downlaod pictures from the phone to my pc and music onto my phone from my pc
asked 2 years, 1 month ago
thefriar
UK
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We would recommend using our Samsung KIES software, which will allow you to transfer and sync data. Available from www.samsung.com/uk/kies. This can also be done by turning on mass storage mode on the phone. Applications - Settings - Wireless and network - USB utilities - Connect storage to PC. Your phone will now appear as a drive on your computer and files can then be transferred.
answered 2 years, 1 month ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

how do i download photos from phone to computer

asked 2 years, 1 month ago
mrsg
cleveland england
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
In order to transfer files from your phone to PC you will require a micro SD card. When the phone has a card installed, transfer the photo files onto your SD card and then connect the device to your PC, when prompted please select Mass Storage mode.

You can also use our Samsung KIES software available from: www.samsung.com/uk/kies
answered 2 years, 1 month ago
Samsung Service
-1point
0out of 1found this answer helpful.
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