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Customer Questions & Answers for
samsung Galaxy Ace

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
857 Questions
 | 
362 Answers
Overall Rating:
4.21 out of 5
4.2
out of
5

Questions & Answers for samsung Galaxy Ace

Question

BBC iplayer or not BBC iplayer on Samsung galaxy ace?

Seems that most network providers advertise this phone as capable of running BBC iplayer. Are they right or wrong!
e.g. Vodafone: "Whatever you like watching on TV, you can see it on your Samsung GALAXY Ace when you're out and about. It's compatible with BBC iplayer, YouTube, BBC News and Sky News, so you can always stay up to date. There's also a video player that supports a wide variety of formats including DivX and XviD.."
asked 4 years, 3 months ago
Gallardo
on Galaxy Ace
+18points
23out of 28found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Ace does not have flash player compatibility at the moment, an issue I hope the resolve asap. Because of that Iplayer wont play anything =/
answered 4 years, 2 months ago
obisearch
+10points
13out of 16found this answer helpful.
Question

How do I forward received texts?

I don't know how to forward a text when it has been sent to my phone
asked 4 years, 2 months ago
slips-uk
on Galaxy Ace
-4points
2out of 8found this question helpful.
Answer this Question
1 answer
Answers
answer 1
swipe your finger over the text you wish to forward. then click forward on the options that pop up.
answered 4 years, 2 months ago
obisearch
+10points
13out of 16found this answer helpful.
Question

what is the operating frequency of the processor?

asked 4 years, 2 months ago
vishnukumar
delhi
on Galaxy Ace
-4points
0out of 4found this question helpful.
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1 answer
Answers
answer 1
It's a dual core 1.2Ghz with Mali-400 MP GPU's
User submitted photo
answered 4 years, 1 month ago
tWIStEdcOre
London
-3points
1out of 5found this answer helpful.
Question

Contacts

How do you assign your contacts into different groups such as 'family' 'friends' and 'work'

Also how to you make it so when you send a text message that you can't see all contacts available on facebook or twitter?
asked 4 years, 1 month ago
littlesmiler90
on Galaxy Ace
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Go to your phone book, click on the entry you want to assign, click on the menu and click edit. It's sort of mid way through the editable details and says Groups.
answered 4 years ago
Yvette
Carlisle
+6points
6out of 6found this answer helpful.
Question

how can you get aol mail

on the email screen how can you get my emil from aol
asked 4 years ago
slingerjp
uk
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,
Simply go to menu, select e-mail and enter your details into manual set up.
answered 3 years, 9 months ago
Samsung customer service
-3points
2out of 7found this answer helpful.
Question

Can you use facebook chat and facebook check in?

asked 4 years ago
Lozzy85
on Galaxy Ace
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
yes you can, get the original facebook app from the android market (it's free!) and you will see it :D

hope i could help?
answered 3 years, 11 months ago
Rocky11
erskine, renfrewshire
+6points
6out of 6found this answer helpful.
Question

Auto Wakeup

Can anyone tell me how i can set the phone to auto turn on so the alarm sonds in the morning
asked 3 years, 11 months ago
nick2965
liverpool
on Galaxy Ace
+3points
3out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Nick, The Galaxy Ace is equipped with software that allows it to automatically to be turned on without having to select a setting. You can try this for yourself by setting an alarm for a minute or two ahead and the turn the phone off. The alarm will still work.
answered 3 years, 9 months ago
Samsung customer service
+2points
3out of 4found this answer helpful.
Question

add language for my mob

I need to add Arabic language to my device Galaxy Ace, and also the KIES is not working with Galaxy ACE (Kies is not updated to accept Galaxy ACE !!!).
Thanks in advance for your advice
asked 3 years, 11 months ago
takisv70
Greece
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Won't be much help but i resently bought the samsung galaxy ace and kies works perfectly on it so maybe its been updated.
answered 3 years, 11 months ago
Chris
Blackburn
-1point
0out of 1found this answer helpful.
Question

why does this phone switch off 2-3 times a day

constantly switches off or freezes, updated software done factory reset!!!!
asked 3 years, 11 months ago
spink1972
uk
on Galaxy Ace
0points
2out of 4found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Try running less apps at the same time (turn them off, and itll even save battery life)
answered 3 years, 11 months ago
luke888
-1point
3out of 7found this answer helpful.
Question

how do I install a flash player

to watch online videos and IM
asked 3 years, 10 months ago
ridemraw
ealing
on Galaxy Ace
-3points
0out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, At the moment there is no Flash support for Galaxy Ace. However you can download the YouTube app if aiming to watch video content as a workaround. Unfortunately there is no Flash 'app' that can be downloaded to enable this feature.
answered 3 years, 9 months ago
Samsung customer service
-1point
3out of 7found this answer helpful.
Question

Is Android 2.3 (Gingerbread) available for Samsung Galaxy Ace?

I would like to know if there is an official update to the Froyo OS that comes with the Samsung Ace. It seems that Froyo phones are having a hard time sharing data with Bluetooth devices on cars. I have a 2011 Kia Sportage EX and the Bluetooth can't download the contacts list from this phone. This was not an issue with my old Samsung Holic. I'd read over the internet that cellphones with the Froyo OS are experiencing this type of problem.
asked 3 years, 10 months ago
albertojedi
Puerto Rico
on Galaxy Ace
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
i am havin the same problem with my kia ceed 4, and i have updated my samsung ace to gingerbread, the latest available firmware, the phone needs to have PBAP to beable to use that function
answered 3 years, 7 months ago
stuey
uk
-2points
0out of 2found this answer helpful.
Question

how many texts can tou send in one go

samsung ace
asked 3 years, 10 months ago
ricky
salisbury
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, I have managed to send 10 texts at one time so far
answered 3 years, 1 month ago
ianp45
midlothian
0points
0out of 0found this answer helpful.
Question

why does my phone fail to send texts?

i went to send a text to family and friends but it is constantly saying message not sent or message failed to send. i only got this phone 2 days ago and i a not happy thata i cant send a messge
asked 3 years, 10 months ago
ayeisha
hereford
on Galaxy Ace
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Ayeisha, this may be an issue with your Network Provider. Please contact your Network Provider to check if there are any issues on their side. If the Operator advises you that everything is fine, then please call our mobile team on 0330 72 67 864 (option 3).
answered 3 years, 8 months ago
Samsung customer service
+1point
3out of 5found this answer helpful.
Question

what colours are avalible for the galaxy ace?

the back of the phone
asked 3 years, 9 months ago
lewis
on Galaxy Ace
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, at the moment we have white and black.
answered 3 years, 8 months ago
Samsung customer service
+2points
2out of 2found this answer helpful.
Question

how do you upgrade phonesettings without internet connection?

asked 3 years, 9 months ago
lena
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, we are sorry but this is not possible without an internet connection on this phone.
answered 3 years, 8 months ago
Samsung customer service
+1point
1out of 1found this answer helpful.
Question

how do you snyc to windows media from galaxy ace

cant sync
asked 3 years, 9 months ago
becky
uk
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, download KIES from the Samsung website and use this software to synce music between your PC and mobile phone.
answered 3 years, 8 months ago
Samsung customer service
+1point
2out of 3found this answer helpful.
Question

Can I record incoming/outgoing calls? if yes, How?

asked 3 years, 9 months ago
nilesh s
pune
on Galaxy Ace
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Nilesh, this may be possible to do with the voice recorder service on the phone. Please contact our mobile team on 0330 72 67 864 (option 3) to fully discuss this feature.
answered 3 years, 9 months ago
Samsung customer service
-3points
1out of 5found this answer helpful.
Question

Processor usage always 67%,

Hi All. In my mobile I have installed CPU usage widget to monitor CPU usage. Almost all the time it is showing 67% and varying up to 95%. And moreover their is no active applications running. I want to know what is the reason and I want solution to keep CPU usage less.
asked 3 years, 9 months ago
Manjunath
Bangaluru
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, if your CPU levels are running high, the first thing to do is question the app for its reliability. Please uninstall then reinstall to check this. Failing this then you will need to speak to our mobile support team. They will be able to go through troubleshooting steps and if need be, create a service request. Either way we will be able to resolve your issue. They can be contacted on 03307267864 (ext 3 then 1).
answered 3 years, 9 months ago
Samsung customer service
0points
0out of 0found this answer helpful.
Question

Why can I receive a text normally but to reply to a text I have to turn my Wi-Fi on?

Bought the phone under a week ago, seems a really great phone despite the battery and the text issue..in order to send any type of text I need to turn my Wi-Fi on or else it will display 'Sending Failed' were as with other phones including my old phone (Samsung Monte) I would just type it out and hit send and its ok...and as it stands Yes I do have credit as well as free texts And signal.... so why Samsung is this happening?
asked 3 years, 9 months ago
Duckworth
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,this is dependant on the messaging application that you have for this handset. Have you downloaded a texting app that may require this? If not, then we may have a fault. Please contact us on the following telephone number to speak to a mobile advisor 0330 7267864 and if need be we can raise a service request.
answered 3 years, 9 months ago
Samsung customer service
0points
0out of 0found this answer helpful.
Question

What is the RAM capacity?

asked 3 years, 9 months ago
asad
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Asad, The Galaxy Ace has an 800mhz processor with 278mb of RAM.
answered 3 years, 9 months ago
Samsung customer service
+1point
1out of 1found this answer helpful.
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