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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
675 Questions
 | 
265 Answers
Overall Rating:
4.186 out of 5
4.2
out of
5

Questions & Answers for samsung Galaxy Ace

Question

Short battery life

My battery needs recharging every 24-36 hours. I check running services and find there are some that appear (email, google services, maps) when I haven't been using them. I stop these but are there any "Samsung" running services that I should stop to prevent the short battery life. It wasn't like this until recently. Any suggestions?
asked 7 months ago
Saskamay
London
on Galaxy Ace
+1point
1out of 1found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Thank you. I have already done all you suggested. I took the phone to the shop today and they took a good look and couldn't see anything running that would be causing this and suggest it is the battery itself that is the problem. As I've only had the phone for 6 months surely this shouldn't be the case? The shop do not sell batteries so could not replace it for me.
answered 7 months ago
saskamay
london
+1point
1out of 1found this answer helpful.
answer 2
Hi Saskamay,

There are a few features that may improve your battery life by turning them off. I would suggest turning off bluetooth, wifi when your not using it, switching to 2G networks when you do not require intensive data, turning off sync on your phone and turning off GPS. Also reducing your screen brightness will help improve your battery life as the screen is probably the biggest drain on a phone battery. I hope all this information helps.

Thanks.
answered 7 months ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

Auto Wakeup

Can anyone tell me how i can set the phone to auto turn on so the alarm sonds in the morning
asked 2 years, 8 months ago
nick2965
liverpool
on Galaxy Ace
+3points
3out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Nick, The Galaxy Ace is equipped with software that allows it to automatically to be turned on without having to select a setting. You can try this for yourself by setting an alarm for a minute or two ahead and the turn the phone off. The alarm will still work.
answered 2 years, 7 months ago
Samsung customer service
+2points
3out of 4found this answer helpful.
Question

why does this phone switch off 2-3 times a day

constantly switches off or freezes, updated software done factory reset!!!!
asked 2 years, 8 months ago
spink1972
uk
on Galaxy Ace
+1point
2out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Try running less apps at the same time (turn them off, and itll even save battery life)
answered 2 years, 8 months ago
luke888
0points
3out of 6found this answer helpful.
Question

When adding a new contact how do you add more detail apart from telephone number and e-mail address. I like to add mobile and home phone numbers.

asked 2 years, 7 months ago
westy57
on Galaxy Ace
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, when saving a contact, you must select 'save to phone' as this will enable you to store more information.
answered 2 years, 6 months ago
Samsung customer service
+3points
3out of 3found this answer helpful.
Question

Does the Samsung Galaxy Ace have integrated GPS?

asked 2 years, 6 months ago
kenix41
london
on Galaxy Ace
+3points
3out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
yeh!
answered 2 years, 4 months ago
kelsey
+3points
3out of 3found this answer helpful.
Question

how do you delete old messages and call list

asked 2 years, 3 months ago
snooks
ireland
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
If you go to messaging and select settings you will be given the choice to delete old messages, just select the message limit and all old messages after this amount will be erased automatically. You can also delete a message by long holding on it and selecting delete, entries in your call list can be deleted in the same manner.
answered 2 years, 3 months ago
Customer Support
+3points
3out of 3found this answer helpful.
Question

How do I get a manual for my galaxy phone

asked 2 years, 2 months ago
Gooner
Bedfordshire
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The User Manual for this device can be found under the support section of our website. Click on the support tab above and select your phone, you will then be presented with manual under the download tab.
answered 2 years, 2 months ago
Samsung Service
+3points
3out of 3found this answer helpful.
Question

how do I find a user manual

asked 2 years, 2 months ago
brown hen
Suffolk
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The user manual for this device can be found under the support tab. Click on support and type in your full model code, the manual will then be available to download under the downloads tab.
answered 2 years, 2 months ago
Samsung Service
+2points
3out of 4found this answer helpful.
Question

how do I forward a text message to other contacts on my galaxy ace

asked 2 years, 1 month ago
jimat16
leyland england
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
On the message you wish to forward, long hold on it until a menu appears, select forward and choose the contact you wish to forward too.
answered 2 years, 1 month ago
Samsung Service
+3points
3out of 3found this answer helpful.
Question

How do I transfer my phone photos to my computer with the USB please?

I have a Galaxy Ace S5830
asked 2 years ago
diana
Cheshire
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Diana, A micro SD card and our Samsung KIES software are required to perform this function. Please download the latest version of KIES from www.samsung.com/uk/kies.

Follow the onscreen instructions to backup and transfer data from your device.
answered 2 years ago
Samsung Service
+3points
3out of 3found this answer helpful.
Question

why does my phone fail to send texts?

i went to send a text to family and friends but it is constantly saying message not sent or message failed to send. i only got this phone 2 days ago and i a not happy thata i cant send a messge
asked 2 years, 7 months ago
ayeisha
hereford
on Galaxy Ace
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Ayeisha, this may be an issue with your Network Provider. Please contact your Network Provider to check if there are any issues on their side. If the Operator advises you that everything is fine, then please call our mobile team on 0330 72 67 864 (option 3).
answered 2 years, 6 months ago
Samsung customer service
+2points
3out of 4found this answer helpful.
Question

how can you get aol mail

on the email screen how can you get my emil from aol
asked 2 years, 10 months ago
slingerjp
uk
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,
Simply go to menu, select e-mail and enter your details into manual set up.
answered 2 years, 7 months ago
Samsung customer service
-2points
2out of 6found this answer helpful.
Question

how do I install a flash player

to watch online videos and IM
asked 2 years, 8 months ago
ridemraw
ealing
on Galaxy Ace
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, At the moment there is no Flash support for Galaxy Ace. However you can download the YouTube app if aiming to watch video content as a workaround. Unfortunately there is no Flash 'app' that can be downloaded to enable this feature.
answered 2 years, 6 months ago
Samsung customer service
-2points
2out of 6found this answer helpful.
Question

what colours are avalible for the galaxy ace?

the back of the phone
asked 2 years, 7 months ago
lewis
on Galaxy Ace
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, at the moment we have white and black.
answered 2 years, 6 months ago
Samsung customer service
+2points
2out of 2found this answer helpful.
Question

how do you snyc to windows media from galaxy ace

cant sync
asked 2 years, 7 months ago
becky
uk
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, download KIES from the Samsung website and use this software to synce music between your PC and mobile phone.
answered 2 years, 6 months ago
Samsung customer service
+1point
2out of 3found this answer helpful.
Question

How do I download pictures from my Samsung Galaxy Ace to my laptop

asked 2 years, 4 months ago
Smarty
London
on Galaxy Ace
-2points
0out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
u just plug in the USB cable and copy and paste the pictures from your phone (on the PC) ontot the folder u want it in and it will be automatically saved.
answered 2 years, 3 months ago
tatti
surrey
-2points
2out of 6found this answer helpful.
Question

HI ,Recently purchased my samsung galaxy ace and i cannot see the way to forward text messages ?

asked 2 years, 3 months ago
Minty
hemel
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Press on message you want to send and new window opens with forward on. Hope this helps
answered 2 years, 3 months ago
Aquarius Lady
South Yorkshire
+1point
2out of 3found this answer helpful.
Question

Where can I get a user guide for Galaxy Ace

I did not receive one when I received my phone. Is there anywhere to get one?
asked 2 years, 3 months ago
Karen
Co Durham
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
You can download one from Samsung website. I too found no info booklet which was very annoying. Hope this helps.
answered 2 years, 3 months ago
Aquarius Lady
South Yorks
+1point
2out of 3found this answer helpful.
Question

Hi. Ive just bought a Samsung Galaxy Ace GT-S5830. How do i connect it to my computer to take photos off and music? as there is no disc

asked 2 years, 3 months ago
Chels91
Ebbw Vale, South Wales
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there. For this you would need our KIES software. Please go to www.samsung.com/uk/kies to download the latest version.
answered 2 years, 3 months ago
Customer Support
+1point
2out of 3found this answer helpful.
Question

how do I add my yahoo email account

asked 2 years, 3 months ago
Lisa
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
To add your Yahoo account to the phone please do the following, Applications - E-mail - Add Account - Enter your account details and the account will then link to your phone.
answered 2 years, 3 months ago
Customer Support
+1point
2out of 3found this answer helpful.
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