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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Ace

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
675 Questions
 | 
265 Answers
Overall Rating:
4.186 out of 5
4.2
out of
5

Questions & Answers for samsung Galaxy Ace

Question

why does this phone switch off 2-3 times a day

constantly switches off or freezes, updated software done factory reset!!!!
asked 2 years, 8 months ago
spink1972
uk
on Galaxy Ace
+1point
2out of 3found this question helpful.
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1 answer
Answers
answer 1
Try running less apps at the same time (turn them off, and itll even save battery life)
answered 2 years, 8 months ago
luke888
0points
3out of 6found this answer helpful.
Question

how do I install a flash player

to watch online videos and IM
asked 2 years, 8 months ago
ridemraw
ealing
on Galaxy Ace
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, At the moment there is no Flash support for Galaxy Ace. However you can download the YouTube app if aiming to watch video content as a workaround. Unfortunately there is no Flash 'app' that can be downloaded to enable this feature.
answered 2 years, 7 months ago
Samsung customer service
-2points
2out of 6found this answer helpful.
Question

Is Android 2.3 (Gingerbread) available for Samsung Galaxy Ace?

I would like to know if there is an official update to the Froyo OS that comes with the Samsung Ace. It seems that Froyo phones are having a hard time sharing data with Bluetooth devices on cars. I have a 2011 Kia Sportage EX and the Bluetooth can't download the contacts list from this phone. This was not an issue with my old Samsung Holic. I'd read over the internet that cellphones with the Froyo OS are experiencing this type of problem.
asked 2 years, 7 months ago
albertojedi
Puerto Rico
on Galaxy Ace
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
i am havin the same problem with my kia ceed 4, and i have updated my samsung ace to gingerbread, the latest available firmware, the phone needs to have PBAP to beable to use that function
answered 2 years, 5 months ago
stuey
uk
-2points
0out of 2found this answer helpful.
Question

how many texts can tou send in one go

samsung ace
asked 2 years, 7 months ago
ricky
salisbury
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, I have managed to send 10 texts at one time so far
answered 1 year, 11 months ago
ianp45
midlothian
0points
0out of 0found this answer helpful.
Question

what colours are avalible for the galaxy ace?

the back of the phone
asked 2 years, 7 months ago
lewis
on Galaxy Ace
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi, at the moment we have white and black.
answered 2 years, 6 months ago
Samsung customer service
+2points
2out of 2found this answer helpful.
Question

how do you upgrade phonesettings without internet connection?

asked 2 years, 7 months ago
lena
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, we are sorry but this is not possible without an internet connection on this phone.
answered 2 years, 6 months ago
Samsung customer service
+1point
1out of 1found this answer helpful.
Question

how do you snyc to windows media from galaxy ace

cant sync
asked 2 years, 7 months ago
becky
uk
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, download KIES from the Samsung website and use this software to synce music between your PC and mobile phone.
answered 2 years, 6 months ago
Samsung customer service
+1point
2out of 3found this answer helpful.
Question

Can I record incoming/outgoing calls? if yes, How?

asked 2 years, 7 months ago
nilesh s
pune
on Galaxy Ace
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Nilesh, this may be possible to do with the voice recorder service on the phone. Please contact our mobile team on 0330 72 67 864 (option 3) to fully discuss this feature.
answered 2 years, 6 months ago
Samsung customer service
-3points
0out of 3found this answer helpful.
Question

Processor usage always 67%,

Hi All. In my mobile I have installed CPU usage widget to monitor CPU usage. Almost all the time it is showing 67% and varying up to 95%. And moreover their is no active applications running. I want to know what is the reason and I want solution to keep CPU usage less.
asked 2 years, 7 months ago
Manjunath
Bangaluru
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, if your CPU levels are running high, the first thing to do is question the app for its reliability. Please uninstall then reinstall to check this. Failing this then you will need to speak to our mobile support team. They will be able to go through troubleshooting steps and if need be, create a service request. Either way we will be able to resolve your issue. They can be contacted on 03307267864 (ext 3 then 1).
answered 2 years, 6 months ago
Samsung customer service
0points
0out of 0found this answer helpful.
Question

Why can I receive a text normally but to reply to a text I have to turn my Wi-Fi on?

Bought the phone under a week ago, seems a really great phone despite the battery and the text issue..in order to send any type of text I need to turn my Wi-Fi on or else it will display 'Sending Failed' were as with other phones including my old phone (Samsung Monte) I would just type it out and hit send and its ok...and as it stands Yes I do have credit as well as free texts And signal.... so why Samsung is this happening?
asked 2 years, 7 months ago
Duckworth
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,this is dependant on the messaging application that you have for this handset. Have you downloaded a texting app that may require this? If not, then we may have a fault. Please contact us on the following telephone number to speak to a mobile advisor 0330 7267864 and if need be we can raise a service request.
answered 2 years, 6 months ago
Samsung customer service
0points
0out of 0found this answer helpful.
Question

What is the RAM capacity?

asked 2 years, 7 months ago
asad
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Asad, The Galaxy Ace has an 800mhz processor with 278mb of RAM.
answered 2 years, 6 months ago
Samsung customer service
+1point
1out of 1found this answer helpful.
Question

Can I use my nails, not fingertips? Is it heat sensetive??

asked 2 years, 7 months ago
Watson
UK
on Galaxy Ace
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, due to the type of screen used, there must be physical contact for the screen to recognise that it has been pressed, so nails will not work.
answered 2 years, 6 months ago
Samsung customer service
+5points
5out of 5found this answer helpful.
Question

When adding a new contact how do you add more detail apart from telephone number and e-mail address. I like to add mobile and home phone numbers.

asked 2 years, 7 months ago
westy57
on Galaxy Ace
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, when saving a contact, you must select 'save to phone' as this will enable you to store more information.
answered 2 years, 6 months ago
Samsung customer service
+3points
3out of 3found this answer helpful.
Question

Can the Sat Nav function WITHOUT assisted GPS?

It doesn't say that the Satellite Navigation can work independently of the phone's data transmission. I've just been sold one of these (by Three) - haven't got it yet - even though I specifically wanted a phone for SatNav that works by JUST GPS not A-GPS or internet like google maps/Nav
asked 2 years, 7 months ago
Italiano50
on Galaxy Ace
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,The Galaxy Ace has just GPS and this can work of its own accord.
answered 2 years, 6 months ago
Samsung customer service
+5points
6out of 7found this answer helpful.
Question

When is Gingerbread available on the Galaxy Ace for Orange customers?

asked 2 years, 7 months ago
Piercy79
Devon
on Galaxy Ace
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,this update is solely dependant on your service provider. You will need to contact them for further information.
answered 2 years, 7 months ago
Samsung customer service
0points
0out of 0found this answer helpful.
Question

why do i have to charge my battery daily when i hardly use the phone .. maybe one txt made and one recieved but still battery goes flat

can i extend battery life ?
asked 2 years, 7 months ago
stressed
on Galaxy Ace
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Do you have wi-fi turned on? If so turn it off in Settings - Wireless and networks -Wifi settings). This drains the battery daily if left on all the while on my Galaxy Ace. battery life will last 4 - 5 days if turned off. I only turn wifi on now when needed.

I also untick use Packet Data (Settings - Wireless and networks - Mobile networks) and only tick again if I want to use internet and have no wifi available.
answered 2 years, 3 months ago
Androny
+4points
4out of 4found this answer helpful.
Question

My Samsung Galaxy Ace keeps switching itself off.

My Galaxy Ace keeps swtiching itself off is there anything I can do to solve this?
asked 2 years, 7 months ago
lee.lee
England
on Galaxy Ace
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
i have got the same phone as u and the same thing happened to me to me like 3-5 times a day, when it happened i used to just take the battery out of the phone and put it back in, switch it on and it would work but i had to do this everytime it switched off. since i have done that my phone has not switched itself off once for the last 5 weeks. i hope that works.
answered 2 years, 3 months ago
tatti
surrey
+1point
1out of 1found this answer helpful.
Question

is their an app on the phone which shows me when i get i message. because when i receive a mess the phone stays black

galaxy ace,
asked 2 years, 7 months ago
lynn
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
No but you can download an app from the market place,called no led.It works ok on my galaxy ace
answered 2 years, 3 months ago
andy
+1point
1out of 1found this answer helpful.
Question

Does the Samsung Galaxy Ace have integrated GPS?

asked 2 years, 6 months ago
kenix41
london
on Galaxy Ace
+3points
3out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
yeh!
answered 2 years, 4 months ago
kelsey
+3points
3out of 3found this answer helpful.
Question

i have purchased a samsung galaxy ace

how do i make the text alert repeat?
asked 2 years, 5 months ago
Barry
uk
on Galaxy Ace
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Answer received from Samsung Customer Service 02/02/2012
Dear Dimwit,
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to inform you that this is not a possible feature of Android phones."

Now that's what I call a "SMART" phone!
Smart software writers too, what does it take to write a few lines and update software?
Thank you Customer Sevice.
answered 2 years, 2 months ago
Dimwit
0points
0out of 0found this answer helpful.
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