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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
852 Questions
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361 Answers
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Questions & Answers for samsung Galaxy Ace (White)

Question

how do I find a user manual

asked 3 years ago
brown hen
Suffolk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The user manual for this device can be found under the support tab. Click on support and type in your full model code, the manual will then be available to download under the downloads tab.
answered 3 years ago
Samsung Service
+2points
3out of 4found this answer helpful.
Question

how do I forward a text message to other contacts on my galaxy ace

asked 2 years, 11 months ago
jimat16
leyland england
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
On the message you wish to forward, long hold on it until a menu appears, select forward and choose the contact you wish to forward too.
answered 2 years, 11 months ago
Samsung Service
+3points
3out of 3found this answer helpful.
Question

How do I transfer my phone photos to my computer with the USB please?

I have a Galaxy Ace S5830
asked 2 years, 10 months ago
diana
Cheshire
on Galaxy Ace (White)
+2points
2out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Diana, A micro SD card and our Samsung KIES software are required to perform this function. Please download the latest version of KIES from www.samsung.com/uk/kies.

Follow the onscreen instructions to backup and transfer data from your device.
answered 2 years, 10 months ago
Samsung Service
+1point
3out of 5found this answer helpful.
Question

How can I import and use additional ringtones?

I know how to change the ringtones built into the phone, but haven't found a way of using externally sourced ringtones.
asked 1 year, 2 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To change your ringtone on your phone follow the steps below;

Open the song in the music player > select the menu button > set as ringtone.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
+2points
3out of 4found this answer helpful.
Question

How do I download pictures from my Samsung Galaxy Ace to my laptop

asked 3 years, 2 months ago
Smarty
London
on Galaxy Ace (White)
-3points
0out of 3found this question helpful.
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1 answer
Answers
answer 1
u just plug in the USB cable and copy and paste the pictures from your phone (on the PC) ontot the folder u want it in and it will be automatically saved.
answered 3 years ago
tatti
surrey
-1point
3out of 7found this answer helpful.
Question

how can you get aol mail

on the email screen how can you get my emil from aol
asked 3 years, 7 months ago
slingerjp
uk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,
Simply go to menu, select e-mail and enter your details into manual set up.
answered 3 years, 4 months ago
Samsung customer service
-3points
2out of 7found this answer helpful.
Question

what colours are avalible for the galaxy ace?

the back of the phone
asked 3 years, 4 months ago
lewis
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi, at the moment we have white and black.
answered 3 years, 3 months ago
Samsung customer service
+2points
2out of 2found this answer helpful.
Question

how do you snyc to windows media from galaxy ace

cant sync
asked 3 years, 4 months ago
becky
uk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, download KIES from the Samsung website and use this software to synce music between your PC and mobile phone.
answered 3 years, 3 months ago
Samsung customer service
+1point
2out of 3found this answer helpful.
Question

HI ,Recently purchased my samsung galaxy ace and i cannot see the way to forward text messages ?

asked 3 years ago
Minty
hemel
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Press on message you want to send and new window opens with forward on. Hope this helps
answered 3 years ago
Aquarius Lady
South Yorkshire
+1point
2out of 3found this answer helpful.
Question

Where can I get a user guide for Galaxy Ace

I did not receive one when I received my phone. Is there anywhere to get one?
asked 3 years ago
Karen
Co Durham
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
You can download one from Samsung website. I too found no info booklet which was very annoying. Hope this helps.
answered 3 years ago
Aquarius Lady
South Yorks
+1point
2out of 3found this answer helpful.
Question

how do I add my yahoo email account

asked 3 years ago
Lisa
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To add your Yahoo account to the phone please do the following, Applications - E-mail - Add Account - Enter your account details and the account will then link to your phone.
answered 3 years ago
Customer Support
0points
2out of 4found this answer helpful.
Question

Need a manual for s5830 galaxy ace paper copy if possible where can i get one?

asked 3 years ago
Sherry
USA
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Please contact our support team who will try to arrange this for you. 0330 726 7864
answered 3 years ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

How do you set up a group from contacts

asked 2 years, 11 months ago
Drew
Greenock , Scotland
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To set up a group within contacts, open a contact you wish to add to a group and select "My contacts" under the "Groups" option. You will then be able to allocate the user into a group, repeat for each member.
answered 2 years, 11 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

How do you set custom message tones eg: music from sd card ??

asked 2 years, 11 months ago
Hank
South |East
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Unfortunately it is not possible to set a custom song as your notification ringtone, this is a limitation of the operating system.
answered 2 years, 11 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

how do i download photos from phone to computer

asked 2 years, 11 months ago
mrsg
cleveland england
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
In order to transfer files from your phone to PC you will require a micro SD card. When the phone has a card installed, transfer the photo files onto your SD card and then connect the device to your PC, when prompted please select Mass Storage mode.

You can also use our Samsung KIES software available from: www.samsung.com/uk/kies
answered 2 years, 10 months ago
Samsung Service
-1point
2out of 5found this answer helpful.
Question

how do i receive mms messages

my partner sends picture files, trouble is my phone says 'unable to download. try late' what can be done to allow the download?
asked 2 years, 11 months ago
Munchkin
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Have you received the mms settings from your network provider? If you have not please get in contact with them and they will push these settings to your device. Can you then please ensure that you have enabled packet data: Applications - Settings - Wireless and Networks - Mobile networks - Use packet data.
answered 2 years, 11 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

I Cant find zoom option in camera in samsung galaxy ace s5830, can one give me a solution for this problem?

asked 2 years, 10 months ago
Nishanth
Chennai, India
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The digital zoom on this camera can be used by pressing the volume key. Zoom is not available in maximum resolution, this can be changed by going to Settings and selecting resolution. (Settings is displayed as an image of a cog)
answered 2 years, 10 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

can i get a manual to show me exactly the galaxy ace works?

ive just got a galaxy ace phone & i dont know how to use it i had a samsung tocco before & it was so easy to use but the galaxy ace is doing my head in please help
asked 2 years, 10 months ago
fierytemp
Essex
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
A quick guide for your device is available to download under the support section of our website.

Guide available here: http://www.samsung.com/uk/support/model/GT-S5830OKAXEU-downloads

For more information on how to work the Android operating system, we would suggest you do a quick internet search on the Google site.
answered 2 years, 10 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

How to connect to computor and tranfer pictures ect?

i plug in but nothing happen?
asked 2 years, 10 months ago
donnydon
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Donny, In order to connect this device to your computer you will require a micro SD card within the device. Once this is done can you please visit www.samsung.com/uk/kies and download the latest version of our Samsung KIES software, which will allow you to transfer files from and to the device.

If you require any further assistance with this, please let us know.
answered 2 years, 10 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

Where do I download the Manual for the Galaxy Ace GT - S5830

asked 2 years, 9 months ago
Kath
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Kath,

In reply to your question, I have provided a link below which will bring you directly to the site where you can download the manual you are looking for.

http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5830KAXEU-support

We hope this information is of some help to you.
answered 2 years, 9 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
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