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Most Recent Questions
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wifi range problem
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no lollipop update
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how can I use the option update from sdcar.
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Why does my ace 2 go blank on receiving a call?
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Customer Questions & Answers for
samsung Galaxy Ace (White)

The Samsung Galaxy Ace embraces a minimalists design while packing in loads of powerful features. It is simply stunning to look at and will feel quit special when you operate the large 3.5” HVGA touch screen. Access to the Android Market is certain to provide endless amounts of fun, especially considering 100000 plus apps are currently available. The Galaxy Ace also provides a powerful 800MHz processor, which helps to run the fully integrated Social Hub. This ingeniously collates all of your social networking, mail and instant messaging onto one screen. So, why not experience a new way of life with the Galaxy Ace, which is everything you want in modern communication.
Customer Questions & Answers:
856 Questions
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361 Answers
Overall Rating:
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4.2
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Questions & Answers for samsung Galaxy Ace (White)

Question

How do I transfer my phone photos to my computer with the USB please?

I have a Galaxy Ace S5830
asked 3 years ago
diana
Cheshire
on Galaxy Ace (White)
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Diana, A micro SD card and our Samsung KIES software are required to perform this function. Please download the latest version of KIES from www.samsung.com/uk/kies.

Follow the onscreen instructions to backup and transfer data from your device.
answered 3 years ago
Samsung Service
-1point
3out of 7found this answer helpful.
Question

how do I forward a text message to other contacts on my galaxy ace

asked 3 years, 1 month ago
jimat16
leyland england
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
On the message you wish to forward, long hold on it until a menu appears, select forward and choose the contact you wish to forward too.
answered 3 years, 1 month ago
Samsung Service
+3points
3out of 3found this answer helpful.
Question

How can I import and use additional ringtones?

I know how to change the ringtones built into the phone, but haven't found a way of using externally sourced ringtones.
asked 1 year, 4 months ago
Anonymous
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

To change your ringtone on your phone follow the steps below;

Open the song in the music player > select the menu button > set as ringtone.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
+2points
3out of 4found this answer helpful.
Question

how do I install a flash player

to watch online videos and IM
asked 3 years, 7 months ago
ridemraw
ealing
on Galaxy Ace (White)
-3points
0out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, At the moment there is no Flash support for Galaxy Ace. However you can download the YouTube app if aiming to watch video content as a workaround. Unfortunately there is no Flash 'app' that can be downloaded to enable this feature.
answered 3 years, 6 months ago
Samsung customer service
-1point
3out of 7found this answer helpful.
Question

Auto Wakeup

Can anyone tell me how i can set the phone to auto turn on so the alarm sonds in the morning
asked 3 years, 8 months ago
nick2965
liverpool
on Galaxy Ace (White)
+3points
3out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Nick, The Galaxy Ace is equipped with software that allows it to automatically to be turned on without having to select a setting. You can try this for yourself by setting an alarm for a minute or two ahead and the turn the phone off. The alarm will still work.
answered 3 years, 6 months ago
Samsung customer service
+2points
3out of 4found this answer helpful.
Question

why does this phone switch off 2-3 times a day

constantly switches off or freezes, updated software done factory reset!!!!
asked 3 years, 8 months ago
spink1972
uk
on Galaxy Ace (White)
0points
2out of 4found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Try running less apps at the same time (turn them off, and itll even save battery life)
answered 3 years, 8 months ago
luke888
-1point
3out of 7found this answer helpful.
Question

what colours are avalible for the galaxy ace?

the back of the phone
asked 3 years, 6 months ago
lewis
on Galaxy Ace (White)
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, at the moment we have white and black.
answered 3 years, 5 months ago
Samsung customer service
+2points
2out of 2found this answer helpful.
Question

how do you snyc to windows media from galaxy ace

cant sync
asked 3 years, 6 months ago
becky
uk
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, download KIES from the Samsung website and use this software to synce music between your PC and mobile phone.
answered 3 years, 5 months ago
Samsung customer service
+1point
2out of 3found this answer helpful.
Question

HI ,Recently purchased my samsung galaxy ace and i cannot see the way to forward text messages ?

asked 3 years, 2 months ago
Minty
hemel
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Press on message you want to send and new window opens with forward on. Hope this helps
answered 3 years, 2 months ago
Aquarius Lady
South Yorkshire
+1point
2out of 3found this answer helpful.
Question

Where can I get a user guide for Galaxy Ace

I did not receive one when I received my phone. Is there anywhere to get one?
asked 3 years, 2 months ago
Karen
Co Durham
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
You can download one from Samsung website. I too found no info booklet which was very annoying. Hope this helps.
answered 3 years, 2 months ago
Aquarius Lady
South Yorks
+1point
2out of 3found this answer helpful.
Question

how do I add my yahoo email account

asked 3 years, 2 months ago
Lisa
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To add your Yahoo account to the phone please do the following, Applications - E-mail - Add Account - Enter your account details and the account will then link to your phone.
answered 3 years, 2 months ago
Customer Support
0points
2out of 4found this answer helpful.
Question

how do i download photos from phone to computer

asked 3 years, 1 month ago
mrsg
cleveland england
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
In order to transfer files from your phone to PC you will require a micro SD card. When the phone has a card installed, transfer the photo files onto your SD card and then connect the device to your PC, when prompted please select Mass Storage mode.

You can also use our Samsung KIES software available from: www.samsung.com/uk/kies
answered 3 years ago
Samsung Service
-1point
2out of 5found this answer helpful.
Question

how do i receive mms messages

my partner sends picture files, trouble is my phone says 'unable to download. try late' what can be done to allow the download?
asked 3 years, 1 month ago
Munchkin
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Have you received the mms settings from your network provider? If you have not please get in contact with them and they will push these settings to your device. Can you then please ensure that you have enabled packet data: Applications - Settings - Wireless and Networks - Mobile networks - Use packet data.
answered 3 years, 1 month ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

I Cant find zoom option in camera in samsung galaxy ace s5830, can one give me a solution for this problem?

asked 3 years ago
Nishanth
Chennai, India
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The digital zoom on this camera can be used by pressing the volume key. Zoom is not available in maximum resolution, this can be changed by going to Settings and selecting resolution. (Settings is displayed as an image of a cog)
answered 3 years ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

How to connect to computor and tranfer pictures ect?

i plug in but nothing happen?
asked 3 years ago
donnydon
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Donny, In order to connect this device to your computer you will require a micro SD card within the device. Once this is done can you please visit www.samsung.com/uk/kies and download the latest version of our Samsung KIES software, which will allow you to transfer files from and to the device.

If you require any further assistance with this, please let us know.
answered 3 years ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

Need a manual for s5830 galaxy ace paper copy if possible where can i get one?

asked 3 years, 2 months ago
Sherry
USA
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Please contact our support team who will try to arrange this for you. 0330 726 7864
answered 3 years, 2 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

How do you set up a group from contacts

asked 3 years, 1 month ago
Drew
Greenock , Scotland
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
To set up a group within contacts, open a contact you wish to add to a group and select "My contacts" under the "Groups" option. You will then be able to allocate the user into a group, repeat for each member.
answered 3 years, 1 month ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

How do you set custom message tones eg: music from sd card ??

asked 3 years, 1 month ago
Hank
South |East
on Galaxy Ace (White)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Unfortunately it is not possible to set a custom song as your notification ringtone, this is a limitation of the operating system.
answered 3 years, 1 month ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

Where do I download the Manual for the Galaxy Ace GT - S5830

asked 2 years, 11 months ago
Kath
UK
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Kath,

In reply to your question, I have provided a link below which will bring you directly to the site where you can download the manual you are looking for.

http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5830KAXEU-support

We hope this information is of some help to you.
answered 2 years, 11 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

How do you transfer data to the memory card? My phone tells me it cant download updates because the memory is full, yet there's 2GB in the card

asked 2 years, 6 months ago
ds1606
scotland
on Galaxy Ace (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
the problem is in the internal memory (just around 160Mb, not matter if you add a biggest SD card, the problem is not there but in the internal memory.
Try to erase old SMS, clear cache, logs and uninstall old application that you not usually use.
Also, you can try downloading the application "app2sd" from GooglePlay, with this app you can move apps, games to SD but not all of them.
The root cause here is the small internal memory, too bad.
answered 2 years, 2 months ago
George
Mexico
+1point
2out of 3found this answer helpful.
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