Internal storage nearly full but unable to access or backup
Keep getting internal storage nearly full warning on my wifes Galaxy Mini GT-S5570 had already removed all unused apps some months ago when the warning first appeared and was ok untill a few days ago.
Before doing anything connected phone to latest version of samsung keys to do a full backup, however, backup fails and kies keeps crashing - have tried on 2 different computers with same result also, the internal storage is not shown or able to access, only the external sd card is shown and accessible.
Have tried removing the external sd card and connecting to kies, the phone connects ok but no storage is shown or accessible, can select backup ok but this fails after a few minutes and/or kies crashes.
Any help or advice would be appreciated
I am unable to access or view t
asked 9 months ago
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Have now tried as suggested running the KIES launcher as an administrator and in compatibility mode for Windows XP Service Pack 3 (win7) but this has not made any difference to the previous symptoms.
It appears the internal sd card is either hidden or not recognised when connected to the PC through Kies or my computer, only the external sd is accessible.
Downloaded and ran Astro File Manager on the GT S5570 initially only loaded “SD Card” and “local Network” when the SD Card was opened it showed the contents of the external 8GB SD Card with tabs at the top of the screen showing “icon for phone” “mnt” and “sdcard”
“Sdcard” showed the current selection of the external sdcard contents, “mnt” showed 3 folders “secure” “sdcard” and “asec”
The “phone icon tab” showed a number of folders including “acct” “cache” “config” “d” “data” “dev” “ect” and “lib” – After about 5 seconds and without attempting any further functions Astro did a Oops! And crashed – have tried a few times and the same thing happens did manage to open one of the folders before the crash but it showed empty?
When I open Astro on my galaxy S and other phones “sdcard” and “external_sd” are identified and shown in the locations list which does not happen on the GT S5570 could it be a virus? Was hopping to do I backup before attempting a factory reset to try and resolve the issue.
This may need some advanced knowledge?? If anyone could help clarify this for me or am I missing something obvious??
have attached some images gateway kept timing out after 2 images will do another reply with more
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I would suggest running the KIES launcher as an administrator and in compatibility mode for Windows XP Service Pack 3 to avoid this crashing.
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