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Customer Questions & Answers for
samsung GT-S5570

Customer Questions & Answers:
43 Questions
 | 
29 Answers
Overall Rating:
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Questions & Answers for samsung GT-S5570

Question

Why does my phone say emergency calls only

My phone says emergency calls only I have tried to top up and when I dial 150 it says mobile network not available
asked 3 days ago
Danielle
Lancashire
on GT-S5570
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue, I recommend contacting your network provider directly.

Thanks.
answered 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

pairing a device.

When trying to pair my samsung Gt-s5770 to the car,I am prompted to enter code 1234 into external device.How do I enter this code into my phone.Any help would be great,thanks.
asked 2 weeks ago
saabco
on GT-S5570
0points
0out of 0found this question helpful.
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0 answers
Answers
This question currently has no approved answers.
Question

How do I find remaining credit on samsung galaxy mini?

asked 3 weeks, 4 days ago
Ronh
on GT-S5570
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Ronh,

Due to the nature of this query, please contact your network provider for more information on this as it may vary with networks.

Many thanks.
answered 3 weeks, 3 days ago
Samsung E-support
+1point
1out of 1found this answer helpful.
Question

Hi, my daughter locked my phone Galaxy Mini by putting the wrong code too many times, how can I unlock it please.

asked 2 weeks ago
Tony
Cambridge
on GT-S5570
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please contact your nearest service centre to get your device reset. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 week, 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I keep getting the same text messages over and over

The same 3 or 4 text messages are being received repeatedly. I have turned the phone off and back on, but its still happening
asked 1 month, 4 weeks ago
rogueweasel
Whitwell, England
on GT-S5570
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, I'm afraid that you will need to contact your service provider regarding this issue. Thanks.
answered 1 month, 4 weeks ago
Dominique Francis
0points
0out of 0found this answer helpful.
Question

How so I update my samsung galaxy mini s5570

asked 3 weeks, 3 days ago
Jules
on GT-S5570
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jules,

You can update the firmware through your Galaxy Mini S5570 or through Kies. Please check out this link to download http://www.samsung.com/uk/search/?q=Kies.

To update the firmware through your device; Go to, Settings > About Phone > Software update. Should you need any further assistance, please feel free to drop into one of our support centres, where our engineers will be able to update the firmware for you http://www.samsung.com/uk/support/supportcentres/.

Hope this helps.
answered 3 weeks, 2 days ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

How do you hide an application icon on Samsung Galaxy mini GT-S5570 screen menu pages e.g. 1 to 3?

I do not wish to delete application, just hide it from menu pages. But in frustration have tried holding icon down & dragging to trash but icon still remains. Thanks
asked 3 months, 1 week ago
Confused
on GT-S5570
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

Unfortunately the Galaxy Mini does not have this functionality.

Thanks.
answered 3 months, 1 week ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

How to copy pictures (export) from GT-S5570 to a computer

move to another smartphone
asked 4 months ago
ddkedem
on GT-S5570
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please see page 87 of the user manual provided in the link below:

http://downloadcenter.samsung.com/content/UM/201104/20110427193143163/GT-S5570_UM_Orange_Eng_Rev.1.0_110427_Screen.pdf

I hope this helps.
answered 3 months, 4 weeks ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

How can I save all my data from the phone to an external device?

Hi I have sold my phone and am about to send it to the buyer but I want to make sure I save all my data off it first. How do I do this? Some of the data is stored on the device but not on the SD card and I cant find an option to save it to the SD card? Thank you.
asked 4 months, 4 weeks ago
shtw00724
UK
on GT-S5570
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please check out this link to find out how to move your files to your PC http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=937465. Hope this helps.
answered 4 months, 3 weeks ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

MY PC HAS NO DRIVER FOR GT-S5570. HOW CAN I GET DRIVER?

asked 5 months, 2 weeks ago
Bibi
Ireland
on GT-S5570
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Bibi,

Please download Kies, this will provide all of the necessary drivers for your PC http://www.samsung.com/uk/support/usefulsoftware/KIES/.

Hope this helps.
answered 5 months, 1 week ago
Samsung E-support
-3points
2out of 7found this answer helpful.
Question

Why wont a Galaxy mini GT-S5570 charge from a 5 volt O2 in car charger but it will from a USB socket in the car. I havent got a USB socket in one ca

Why wont a Galaxy mini GT-S5570 charge from a 5 volt O2 in car charger but it will from a USB socket in the car. I havent got a USB socket in one car but have in the other car.
asked 6 months ago
Mike
Suffolk
on GT-S5570
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mike,

Due to the nature of this enquiry, we need more information. Please contact the Galaxy support team on 0330 726 7864.

Thanks
answered 5 months, 3 weeks ago
Samsung E-support
+1point
1out of 1found this answer helpful.
Question

why can't I add a new number to my contacts list

asked 10 months ago
Anonymous
on GT-S5570
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please ensure that if you are saving the number to the phones internal memory you should have no issues.

If you are saving it to your SIM card and have a lot of other numbers already on the SIM its memory may be full.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I get the phone to copy new apps to the microSD card?

I keep getting the internal memory full message even though I have an empty 16GB microSD card fitted. In the application menu, the option to 'copy app to SD card' is greyed out. Any advice...?
asked 10 months ago
Anonymous
UK
on GT-S5570
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi,

There are only certain applications that can be stored on your SD card. If this option is greyed out this would suggest it cannot be saved to external memory.

Thanks
answered 10 months ago
Samsung E-Support
-1point
3out of 7found this answer helpful.
Question

how do I clear the text message memory on the galaxy mini GT-S5570

I delete text messages after reading and I have cleared history and logs but phone still says message memory full and will not receive any more
asked 10 months ago
Anonymous
Bolton
on GT-S5570
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

If you have deleted all you messages in your inbox and sent items and you are still having memory problems we would recommend performing a full factory reset on your device.

Please note, all data will be wiped from the phone and so a full back up will need to be done prior to the reset.

You can perform a factory reset on your device by navigating to the following menu:

Settings > Backup and reset > Factory data reset

Please note you will lose all applications and saved data, including your Google account, so ensure that you back up your device prior to performing the reset. This may help resolve any issues you are having.

If you continue to experience these issues after the reset please contact our Technical Support Team for further assistance on 0330 726 7864.

Thanks
answered 10 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

how do I extend the length of the text alert

basically it just gives a blip,miss this and you miss the text
asked 1 year ago
Anonymous
Warrington,Cheshire,UK
on GT-S5570
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can change your text message notification sound by following the below instructions:

1. Tap on messages
2. While in your inbox, tap on the menu key which is located at the bottom left hand side of you handset
3. This will bring up a separate menu on the screen, hit ‘Settings’
4. Scroll down to the bottom of the page until you reach ‘Select Ringtones’
5. Here you will be able to listen to different available ringtone and select the one you wish.

If you are having further issues after following these instructions, please contact a member of our technical support team on 0330 7267864.

Hope this helps,

Thanks
answered 11 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

can i extend the time my gt s5570 is visible to other devices from 120 seconds

asked 1 year, 1 month ago
Anonymous
derbyshire
on GT-S5570
+3points
4out of 5found this question helpful.
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1 answer
Answers
answer 1
HI,

The visibility time cannot be changed for your own security.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How to get the back & power buttons working without deleting everything

i cant use the back or power button , i trying using a air spray to get any dust & dirty out but it didnt work it only stopped my sim card from working
asked 1 year ago
Anonymous
london uk
on GT-S5570
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Ellen,

Please call our mobile support team on 03307267864 for assistance with this.

Thanks
answered 1 year ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

Samsung GT-S5570 mini

Calendar - not recording any events.
New inputs are acknowledge "event created'
but no record is saved or is not visible ?
Just suddenly stopped recording ? All history and upcoming events are missing.
asked 1 year, 2 months ago
Anonymous
Blenheim, New Zealand
on GT-S5570
+5points
8out of 11found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
+2points
4out of 6found this answer helpful.
Question

Internal storage nearly full but unable to access or backup

Keep getting internal storage nearly full warning on my wifes Galaxy Mini GT-S5570 had already removed all unused apps some months ago when the warning first appeared and was ok untill a few days ago.
Before doing anything connected phone to latest version of samsung keys to do a full backup, however, backup fails and kies keeps crashing - have tried on 2 different computers with same result also, the internal storage is not shown or able to access, only the external sd card is shown and accessible.
Have tried removing the external sd card and connecting to kies, the phone connects ok but no storage is shown or accessible, can select backup ok but this fails after a few minutes and/or kies crashes.
Any help or advice would be appreciated
I am unable to access or view t
asked 1 year, 1 month ago
Anonymous
UK
on GT-S5570
-4points
7out of 18found this question helpful.
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2 answers
Answers
answer 1
Have now tried as suggested running the KIES launcher as an administrator and in compatibility mode for Windows XP Service Pack 3 (win7) but this has not made any difference to the previous symptoms.
It appears the internal sd card is either hidden or not recognised when connected to the PC through Kies or my computer, only the external sd is accessible.
Downloaded and ran Astro File Manager on the GT S5570 initially only loaded “SD Card” and “local Network” when the SD Card was opened it showed the contents of the external 8GB SD Card with tabs at the top of the screen showing “icon for phone” “mnt” and “sdcard”
“Sdcard” showed the current selection of the external sdcard contents, “mnt” showed 3 folders “secure” “sdcard” and “asec”
The “phone icon tab” showed a number of folders including “acct” “cache” “config” “d” “data” “dev” “ect” and “lib” – After about 5 seconds and without attempting any further functions Astro did a Oops! And crashed – have tried a few times and the same thing happens did manage to open one of the folders before the crash but it showed empty?
When I open Astro on my galaxy S and other phones “sdcard” and “external_sd” are identified and shown in the locations list which does not happen on the GT S5570 could it be a virus? Was hopping to do I backup before attempting a factory reset to try and resolve the issue.
This may need some advanced knowledge?? If anyone could help clarify this for me or am I missing something obvious??
have attached some images gateway kept timing out after 2 images will do another reply with more
User submitted photo
User submitted photo
answered 1 year ago
Anonymous
UK
+1point
2out of 3found this answer helpful.
answer 2
Hi Paul,

I would suggest running the KIES launcher as an administrator and in compatibility mode for Windows XP Service Pack 3 to avoid this crashing.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
-2points
1out of 4found this answer helpful.
Question

I am told "is" exists on list but it does not appear as a choice when I text.

Even though I added "is" to XT9 Autosubstitution list,
asked 1 year, 3 months ago
Anonymous
Irela d
on GT-S5570
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jonathan,

Please back up your phone to your pc using Samsung KIES and perform a Factory reset. Restore your Phone using KIES when the reset is complete and this should fix this.

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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