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Questions with Most Recent Answers
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How do I delete a widget from my Galacy y Phone?
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Is this Dual SIM with Dual Standby?
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How do I add a picture to my contacts

Customer Questions & Answers for
samsung Galaxy Y

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
435 Questions
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217 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Y

Question

How do I transfer all contacts from my Gt S5360 to my SM-G130HN

asked 2 months, 2 weeks ago
Clive
Uk
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Clive, perhaps you could transfer your data by using Kies. Check out this link for the tutorial, http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 2 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I want to connect my phone to my computer to upload photos from my phone, but I cant seem to download kies to my galaxy young 2 - any ideas?

asked 3 months, 3 weeks ago
Jill R
England
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Jill.

Samsung KIES is a programme that downloads to your PC or laptop. You can download it using the following link. http://www.samsung.com/uk/support/usefulsoftware/KIES/

Once you have downloaded Samsung KIES you will be able to transfer files from your phone to your computer.

Hope this helps.
answered 3 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How do I delete a widget from my Galacy y Phone?

When I tried to tap the (+) sign on the screen, it went on and on, & after that, I can't erase them anymore.
asked 3 years, 7 months ago
Dianne
Barangka, Marikina City
on Galaxy Y
+12points
17out of 22found this question helpful.
Answer this Question
4 answers
Answers
answer 1
PLEASE NOTE; Than holding down the widget and dragging it to the "REMOVE" dustbin... Does not work! It may get rid of your widget on the home screen, but not from the phone.
answered 3 months, 1 week ago
Stuart
0points
0out of 0found this answer helpful.
answer 2
PLEASE NOTE; Than holding down the widget and dragging it to the "REMOVE" dustbin... Does not work! It may get rid of your widget on the home screen, but not from the phone.
answered 3 months, 1 week ago
Stuart
0points
0out of 0found this answer helpful.
answer 3
Hold the widget down and put in the remove box.
answered 3 years, 7 months ago
happytohelp
+11points
14out of 17found this answer helpful.
answer 4
press and hold the widget. Then drag it to the dustbin and let go
answered 3 years, 7 months ago
ghall702
+11points
12out of 13found this answer helpful.
Question

whats wrong with my sons samsung galaxy y GT-S5360 as keeps restarting from start screen to samsung sign repeatedly.

Sons phone is less than a year old like brand new as he takes care of it. When the phone is switched on it starts up as normal then goes to the samsung sign then keeps just rebooting.
asked 3 months, 4 weeks ago
james
belfast
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi James, Due to the nature of this issue, please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What do two arrows in the shape of a circle at the top of the screen mean

asked 4 months ago
Alis
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Alis, This symbol shows when your data is syncing. Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I transfer numbers from sim to phone

asked 4 months, 3 weeks ago
Barbara
Colchester
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Please check out page 71 of the user manual for guidance on how to do this: http://downloadcenter.samsung.com/content/UM/201302/20130220175925733/GT-S5360_UM_EU_Gingerbread_Eng_Rev.1.2_130220_Screen.pdf

I hope this helps.
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My galaxy S5360 has locked itself and I cannot open it what should i do

I have tried taking the battery and sim out when returned i still get the samsung and galaxy logos going around in a loop
asked 5 months, 1 week ago
kafar
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

If the privacy lock has been forgotten, please check out the following link to find your nearest service centre: http://www.samsung.com/uk/support/servicelocation/
An engineer will then be able to safely unlock your device.

I hope this helps.
answered 5 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I use my Galaxy just as a PAYG phone?

Because of limited mobility I want to use my Galaxy Young only to phone and send messages using the touch screen, as I am PAYG how do I disable any features that use all my credit such as updates, browsers, android etc.
asked 5 months, 3 weeks ago
Gee_Tee1955
Southampton UK
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

If you go to Settings > Data Usage > Set Mobile Data > Untick Mobile Data, this will disable your mobile data so you will not be charged. I would advise contacting your network provider for further help as they will be able to advise you further on charges depending on your tariff.

Hope this helps.
answered 5 months, 2 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

How do I find out what my credit is?

How much money I have left on phone.
asked 5 months, 3 weeks ago
Keith
England
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

In this instance, you will need to contact your network provider directly. They will be able to inform you on the correct procedure for checking your mobile credit.

Thanks.
answered 5 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

All my contacts stored in the mobile phone disappeared (the ones stored in the sim card didnt), anyone knows why? Thanks

asked 6 months ago
steven86
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

It is possible that the ‘SIM only’ folder is set to display. Please check this by going to Contacts > Press the Menu soft key > Contacts to display > Select which type of contacts you wish to display.

It may also help to store all of your contacts in one place. You can do this by using the Import/Export option on your Galaxy Y. To do this, please go to Contacts > Press the Menu soft key > Import/Export > Select preferred option. You can choose where to store contacts on the device, and also which contacts you wish to export if you choose to do so.

Thanks.
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have a new Samsung Galaxy Tablet model number SM-T210.My problem is i am unable to view a video attachment that has been emailed to me.What do i do?

asked 6 months ago
sgrundyspen
Unitd Kingdom
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

The Galaxy Tab 3 7.0 WiFi only plays files that are in the formats listed: H.263, H.264, MPEG4, WMV, DivX. If the video attachment is not in one of the above formats, then I'm afraid the tablet does not support this.

Hope this helps.
answered 6 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Is this Dual SIM with Dual Standby?

I have seen else where it says, Samsung Galaxy Y Duos? But I can't see it on Samsung's website. Is this the same phone? Can It take 2x SIM cards with dual standby?

Thanks for looking
asked 3 years, 6 months ago
n00blit
London
on Galaxy Y
+3points
7out of 11found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Not dual sim
answered 6 months ago
welzkie
0points
0out of 0found this answer helpful.
answer 2
No it is a single sim mobile.
answered 3 years, 6 months ago
Nafi
Dhaka,Bangladesh
+1point
2out of 3found this answer helpful.
Question

How can I stop the phone notifying me that I have voicemail, when I dont have any.

This happens every time the phone is switched on.
asked 7 months ago
Paul r w
Fakenham Norfolk
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy Y. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

My Sons phone will not boot i just think it needs a reflash of the os not sure what file to use

it is a samsung galaxy young GT-S5360
asked 8 months ago
Kryton
Manchester
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 8 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

I have over 1,000 emails in my inbox. How do I select all to delete?

asked 8 months ago
Monovian
Norfolk
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

This selection will differ from each email application. If you are using the email application that is pre-installed on to the device, simply press the select all option at the top of your inbox folder. This will place a tick next to each of your emails. After this selection has been made, select the delete button.

Alternatively, if you are using a third party email application, please contact them directly for specific information regarding the app features.

Thanks.
answered 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

HOW DO I SAVE A RINGTONE FROM A DOWNLOAD

asked 9 months ago
GEORGE
SUNDERLAND
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi George,

On your widgets, tap open Music > play the selected MP3 > whilst song is playing, tap the Menu key > Set as ringtone. Hope this helps.
answered 9 months ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

HOW DO I TRANSFER ALL MY NUMBERS TO THE PHONE AND THEN TRANSFER THEM TO ANOTHER SIM

asked 10 months ago
PMD ROBERTS
on Galaxy Y
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

To transfer contacts from your SIM card to your phone: Tap Phone > Contacts > press the Menu button > Settings > Import/Export > Import from SIM card. Hope this helps.
answered 10 months ago
Jessica Thomas
+1point
1out of 1found this answer helpful.
Question

How do I add a picture to my contacts

I have photos on my Galaxy Y and want to make them contact photos but it dont seem to let me
asked 3 years, 5 months ago
J Dog
on Galaxy Y
+5points
6out of 7found this question helpful.
Answer this Question
2 answers
Answers
answer 1
You should save your contacts to your phone so you can add it with picture... Saving your contacts in Sim will no longer be added a Picture!
answered 10 months ago
Ninz
0points
0out of 0found this answer helpful.
answer 2
To set an image as a contact photo, please do the following: Applications - Gallery - Select Image - Menu - Set as - Contact icon.
answered 3 years, 5 months ago
Samsung Service
+4points
12out of 20found this answer helpful.
Question

my samsung y gt-s5360 text memory is full and is rejecting incoming texts cannot empty memory any idea how i do this please

as above
asked 11 months ago
spud
perton.wolverhampton
on Galaxy Y
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, Have you tried factory resetting your phone? You can do this by: Pressing and holding the power button for 8-10 seconds. Your device will then reboot automatically. Please note you will need to back up all data as this will erase all information on your phone and take it back to when you first purchased it. Hope this helps.
answered 10 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

once my mobile is currepted so where i get original software for my mobile for free?

asked 11 months ago
shubham
islampur
on Galaxy Y
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 11 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
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