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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
Recent Question:
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Recent Question:
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Recent Question:
how do I remove the Weather information from my screen
Recent Question:
how do I change call sounds?
Questions with Most Recent Answers
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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Is the phone 4G ready?
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How do I get videos off My phone and onto my computer -it only seems to take the photos
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how do I remove the Weather information from my screen

Customer Questions & Answers for
samsung Galaxy Y

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
341 Questions
 | 
155 Answers
Overall Rating:
3.972 out of 5
4
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Questions & Answers for samsung Galaxy Y

Question

add an extra number to a contact

gt-s5360
asked 1 year ago
ozzman
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Ozzman,

Go to Contact > Press the pencil lead icon (Edit) > Under 'Phone' you should press the plus (+) icon to add an additional number.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Low internal memory/storage?

That's what is currently in my notifications... When I press it, it opens up the downloads I have, but there's so many different things. Is there an easy way to free up internal memory without having to work out everything that can be deleted and then going through and deleting it all? Or anything else I can do?
I can't delete/clear the notification so it's bugging me :')
asked 1 year ago
Abbie
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Abbie,

You can free up space on your device by deleting old messages, contacts, applications and media. You may also be able to move some applications to your memory card to free up more internal memory.

Thanks.
answered 11 months ago
Samsung E-Support
-8points
0out of 8found this answer helpful.
Question

I cant find all of my messages

Does it delete itself the messages? When I go to chat page I cant find the old messages. Are they restored somewhere else?
asked 1 year ago
christie1995amgreece
on Galaxy Y
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Christie1995amgreece,

There is a setting in the Messaging application that - if enabled - will delete older messages once the maximum number of messages has been reached. To disable this function, opent the Messaing application > Press Menu > Settings > Untick the 'Delete old messages' box.

Thanks.
answered 11 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

i bought my phone a year ago and i have lost signal and i can not text or call any one. could you please tell me how to fix this?

the phone will not text or call any one and wont pick up signal! samsung galaxy young
asked 11 months ago
Samm9123
inverness
on Galaxy Y
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Samm9123,

Can you please reset the device by going to Settings > Privacy > Factory data reset. Prior to resetting, can you please ensure all data and files are backed up via Samsung Kies. If this does not resolve the issue, then please contact your network provider for further assistance.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I end an internet browsing session?

I would like to know how to end an internet browsing session on my Galaxy Y without having to use the 'back' button to repeatedly scroll back through all of the web pages I have visited.
asked 11 months ago
Karen
York
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Karen,

At the top of your screen when using the browser on the right hand side if you tap the icon a red X will appear. You can use this to close the application or just 1 tab.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I get my Galaxy to make a noise and vibrate more than once when a message comes in

asked 11 months ago
Jean
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jean,

When you go into settings you can change the notification and pick the one more suited to your needs.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

why do so few of these questions have answers?

Is it relying solely on other owners or does the support team deal with them? I have had one for a week and have several probably stupid questions that the shop I bought it from can't answer... like why can I only msg 10 people at a time when my old slider could do 20.
asked 11 months ago
busybee64
London
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The default Messaging app in the Android OS supports sending group SMS messages of up to ten contacts only. This is due to the Android operating sysytem and applies to all Android based phones.

Thanks
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can i get upgrades when Kies will not allow my Galaxy GT-S5360 Phone to connect with my PC

I have been through all the procedures to connect my Galaxy GT-S5360 to my PC but I have had no success.
A upgrade came up which I accepted but it cancelled itself before it could complete, with the message; "unable to connect to GT-S5369, failed to retrieve device information"
asked 11 months ago
Hank
Liverpool
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Hank,

If you are unable to update your handset via KIES you can go to one of our walk in service centres and they can do this for you:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

my galaxy y suddenly no sounds at all, media volumn or ringer volumm set high but still no sound, why?

galaxy y
asked 11 months ago
Mayy
Malaysia
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mayy,

Can you please reach out to our colleagues at Samsung Malaysia for assistance with your query;

http://www.samsung.com/my/#latest-home

Thanks
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Galaxy Y S5360 Need more instructions.

Ive just bought the above phone and have tried to set up a google account to connect to facebook but it keeps telling me that i need to change the settings, they were suppose to send me a text how to do this and they havnt yet. I dont really know what im doing wrong, please help!!
asked 10 months ago
miniC
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi miniC,

Could you please contact our technical support team who will be able to advise you on this 03307267864.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can Samsung galaxy y S5360 play more than one programs at same time or not?

Such as e-mail, facebook & twitter at same time.
asked 10 months ago
Tamer
Egypt
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Tamer,

Yes, the Galaxy Y is able to running different applications simultaneously.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How to upload photos from my phone to XP desk top.

I can send the photos by e mail but that takes a while. I just wanted to upload them to my computer.
asked 9 months ago
Cheryl
South Wales, UK
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cheryl,

You should be able to connect the device to your PC via a USB cable. The PC should recognise the device and you should then be able to "drop and drag" file to the PC.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My Samsung Galaxy Y keeps turning off automatically?

I've had this phone for about a year and a half and only recently has my phone had this problem...
I can use it for a while but then it will automatically turn off and come up with the black screen with the samsung logo on it.
I tried to change my battery but it hasn't made a difference.
Can anyone help me?
asked 9 months ago
MustafaH
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further information such as; serial number, IMEI as well as date and place of purchase.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I download Chinese language to my Galaxy Y?

Chinese is not in the language list available on the phone.
asked 8 months ago
Iainsm
UK
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Iainsm,

You can check for installed languages in Setting>Language and Input. If the language you want to use is not in the list you can download a third party application from the Playstore.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

can you make bigger the keypad on a samsung young phone

asked 8 months ago
annette
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi annette,

When you are creating a text message and you tap on settings you can change the keyboard that you are using to the 3X4 or the qwerty. To return to your message once you have changed this press your back key.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I download pictures, etc to a PC from Galaxy phone?

asked 8 months ago
Barbara
London
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Barbara,

You can transfer data between your PC and your handset using Samsung KIES. I have provide the link below to download;

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I stop the alarm ringing? The alarm goes off at say, 05.30 - how do I stop the alarm quickly?

It won;t shut-up. It drives me mad.
asked 8 months ago
rhodiejeb
bedford
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi rhodiejeb,

If you want to disable the alarm completely go to the clock application and select the tab for alarms, you will be able to see the time 5.30 with a green clock if you tap this it will turn grey and no longer go off in the morning.

If you want to keep this alarm on when it goes off you get the option for disable and snooze. Swipe across the disabled and it will not play again that day.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to connect to pc?

When I connect my phone to my PC it says to install the driver software insert disk? well this was brand new and boxed and there was no software with it, my pc cannot locate the software itself and therefore cannot connect my phone to my pc whatsoever?? How can I get it to connect/where can I get the software I need?
asked 8 months ago
2005elishal
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi

I have provided a link below to the New PC Studio software download, once downloaded and installed, connect your handset to the computer via a USB data cable and then you will be able to use your handset with your computer.

http://downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=SFC_UK&CttFileID=2408668&CDCttType=SW&ModelType=N&VPath=SW/201005/20100512183005921/New_PC_Studio_1.5.1.10064_2.exe

Thanks
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I delete a name from my phone book

asked 7 months ago
rocoRAY
uk
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi

Tap on Phone > Contacts. Open contact list and tap on the name and number you wish to delete.

Tap on the Menu tab on the left hand side of the home button, you will then see an option to delete the contact.

Thanks
answered 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

is it possible to upgrade galaxy y s5360 officialy?

asked 7 months ago
SHARK
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Shark,

If there are any software updates available you will be able to download them to your phone by connecting it to a PC and running Samsung KIES.

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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