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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
Recent Question:
How do I get videos off My phone and onto my computer -it only seems to take the photos
Recent Question:
How do I get a full user menu for Galaxy S4mini?
Recent Question:
how do I remove the Weather information from my screen
Recent Question:
how do I change call sounds?
Questions with Most Recent Answers
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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Is the phone 4G ready?
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How do I get videos off My phone and onto my computer -it only seems to take the photos
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How do I turn the led flashing display on eg when I get a message or the phone is on charge for a galaxy s4 mini
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how do I remove the Weather information from my screen

Customer Questions & Answers for
samsung Galaxy Y

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
341 Questions
 | 
155 Answers
Overall Rating:
3.972 out of 5
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Questions & Answers for samsung Galaxy Y

Question

How can i get upgrades when Kies will not allow my Galaxy GT-S5360 Phone to connect with my PC

I have been through all the procedures to connect my Galaxy GT-S5360 to my PC but I have had no success.
A upgrade came up which I accepted but it cancelled itself before it could complete, with the message; "unable to connect to GT-S5369, failed to retrieve device information"
asked 11 months ago
Hank
Liverpool
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Hank,

If you are unable to update your handset via KIES you can go to one of our walk in service centres and they can do this for you:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

my galaxy y suddenly no sounds at all, media volumn or ringer volumm set high but still no sound, why?

galaxy y
asked 11 months ago
Mayy
Malaysia
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Mayy,

Can you please reach out to our colleagues at Samsung Malaysia for assistance with your query;

http://www.samsung.com/my/#latest-home

Thanks
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Galaxy Y S5360 Need more instructions.

Ive just bought the above phone and have tried to set up a google account to connect to facebook but it keeps telling me that i need to change the settings, they were suppose to send me a text how to do this and they havnt yet. I dont really know what im doing wrong, please help!!
asked 10 months ago
miniC
on Galaxy Y
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi miniC,

Could you please contact our technical support team who will be able to advise you on this 03307267864.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I set a piece of music as a ringtone?

I've loaded up various music files, but can't find a setting that allows me to use one as a ringtone.
asked 10 months ago
mongomoonbladder
bideford, uk
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Open the music player, choose the track you wish to use as the ringtone and press and hold down on the song. You should choose 'Set as' or 'Use as' from the option list. Then choose 'Caller ringtone'.

Thanks
answered 10 months ago
Samsung E-Support
+3points
3out of 3found this answer helpful.
Question

set up simcard lock

which is the default pin code when phone is reset
asked 10 months ago
neil
hastins
on Galaxy Y
0points
0out of 0found this question helpful.
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0 answers
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Question

Can Samsung galaxy y S5360 play more than one programs at same time or not?

Such as e-mail, facebook & twitter at same time.
asked 10 months ago
Tamer
Egypt
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Tamer,

Yes, the Galaxy Y is able to running different applications simultaneously.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How to upload photos from my phone to XP desk top.

I can send the photos by e mail but that takes a while. I just wanted to upload them to my computer.
asked 9 months ago
Cheryl
South Wales, UK
on Galaxy Y
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cheryl,

You should be able to connect the device to your PC via a USB cable. The PC should recognise the device and you should then be able to "drop and drag" file to the PC.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

can i use broadband from my phone onto my note book

asked 9 months ago
wfairbrother
chorley
on Galaxy Y
0points
0out of 0found this question helpful.
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0 answers
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Question

My Samsung Galaxy Y keeps turning off automatically?

I've had this phone for about a year and a half and only recently has my phone had this problem...
I can use it for a while but then it will automatically turn off and come up with the black screen with the samsung logo on it.
I tried to change my battery but it hasn't made a difference.
Can anyone help me?
asked 9 months ago
MustafaH
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further information such as; serial number, IMEI as well as date and place of purchase.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I download Chinese language to my Galaxy Y?

Chinese is not in the language list available on the phone.
asked 8 months ago
Iainsm
UK
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Iainsm,

You can check for installed languages in Setting>Language and Input. If the language you want to use is not in the list you can download a third party application from the Playstore.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

can you make bigger the keypad on a samsung young phone

asked 8 months ago
annette
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi annette,

When you are creating a text message and you tap on settings you can change the keyboard that you are using to the 3X4 or the qwerty. To return to your message once you have changed this press your back key.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I download pictures, etc to a PC from Galaxy phone?

asked 8 months ago
Barbara
London
on Galaxy Y
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Barbara,

You can transfer data between your PC and your handset using Samsung KIES. I have provide the link below to download;

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Creating Text Messages

Can you verbally "dictate" a text message on the Galaxy Y?
asked 8 months ago
Juan
on Galaxy Y
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0 answers
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Question

galaxy y ,i just tried connecting it to my computer for the first time and it says that BCM21553-THUNDERBIRD needs sofrtware to work but i have no

no instalation disc and it does not say what i need to download for it to connect to my computer please advise ?
asked 8 months ago
dave 1
on Galaxy Y
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Question

How do I stop the alarm ringing? The alarm goes off at say, 05.30 - how do I stop the alarm quickly?

It won;t shut-up. It drives me mad.
asked 8 months ago
rhodiejeb
bedford
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi rhodiejeb,

If you want to disable the alarm completely go to the clock application and select the tab for alarms, you will be able to see the time 5.30 with a green clock if you tap this it will turn grey and no longer go off in the morning.

If you want to keep this alarm on when it goes off you get the option for disable and snooze. Swipe across the disabled and it will not play again that day.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How to add the google account.

When I try to delete it going to accounts in settings amessage says "restore to factory settings" .
How to resolve..?
asked 8 months ago
Anonymous
on Galaxy Y
0points
0out of 0found this question helpful.
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0 answers
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Question

how do i save things on my sd card instead of phone memory?

how can it be moved if it saved on the phone memory already because keeps repeating message about memory being low
asked 8 months ago
kimberley
on Galaxy Y
-1point
0out of 1found this question helpful.
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0 answers
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Question

how to connect to pc?

When I connect my phone to my PC it says to install the driver software insert disk? well this was brand new and boxed and there was no software with it, my pc cannot locate the software itself and therefore cannot connect my phone to my pc whatsoever?? How can I get it to connect/where can I get the software I need?
asked 8 months ago
2005elishal
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi

I have provided a link below to the New PC Studio software download, once downloaded and installed, connect your handset to the computer via a USB data cable and then you will be able to use your handset with your computer.

http://downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=SFC_UK&CttFileID=2408668&CDCttType=SW&ModelType=N&VPath=SW/201005/20100512183005921/New_PC_Studio_1.5.1.10064_2.exe

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I delete a name from my phone book

asked 8 months ago
rocoRAY
uk
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi

Tap on Phone > Contacts. Open contact list and tap on the name and number you wish to delete.

Tap on the Menu tab on the left hand side of the home button, you will then see an option to delete the contact.

Thanks
answered 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

is it possible to upgrade galaxy y s5360 officialy?

asked 7 months ago
SHARK
on Galaxy Y
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Shark,

If there are any software updates available you will be able to download them to your phone by connecting it to a PC and running Samsung KIES.

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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