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Customer Questions & Answers for
samsung Galaxy Y

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
435 Questions
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217 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Y

Question

How do I transfer all contacts from my Gt S5360 to my SM-G130HN

asked 3 months, 3 weeks ago
Clive
Uk
on Galaxy Y
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answer 1
Hi Clive, perhaps you could transfer your data by using Kies. Check out this link for the tutorial, http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
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Question

I want to connect my phone to my computer to upload photos from my phone, but I cant seem to download kies to my galaxy young 2 - any ideas?

asked 4 months, 3 weeks ago
Jill R
England
on Galaxy Y
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1 answer
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answer 1
Hi Jill.

Samsung KIES is a programme that downloads to your PC or laptop. You can download it using the following link. http://www.samsung.com/uk/support/usefulsoftware/KIES/

Once you have downloaded Samsung KIES you will be able to transfer files from your phone to your computer.

Hope this helps.
answered 4 months, 1 week ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

i inserted my sd card but also it is asking me to insert sd card in samsung galaxy y are there any settings?

asked 4 months, 3 weeks ago
shirisha
on Galaxy Y
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Question

whats wrong with my sons samsung galaxy y GT-S5360 as keeps restarting from start screen to samsung sign repeatedly.

Sons phone is less than a year old like brand new as he takes care of it. When the phone is switched on it starts up as normal then goes to the samsung sign then keeps just rebooting.
asked 5 months ago
james
belfast
on Galaxy Y
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1 answer
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answer 1
Hi James, Due to the nature of this issue, please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 4 months, 3 weeks ago
Samsung E-Support
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Question

What do two arrows in the shape of a circle at the top of the screen mean

asked 5 months ago
Alis
on Galaxy Y
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answer 1
Hi Alis, This symbol shows when your data is syncing. Hope this helps.
answered 4 months, 3 weeks ago
Samsung E-Support
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0out of 0found this answer helpful.
Question

how can I use the option update from sdcar.

how can I use the option update from sdcar.
asked 5 months ago
dirkmoeller
on Galaxy Y
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Question

How to quit Silent Modfe?

Hello! I canot exit from Silent Mode. By trying to set ringtones Silet Mode disappears, without the list of ringtones. Its not possible to deselect silent mode. Why???
asked 5 months, 1 week ago
Bernadette
Hungary
on Galaxy Y
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Question

why doesnt the information box appear on Kies when I want to rip a cd? It is supposed to appear automatically when a cd is inserted into the player.

Kies
asked 5 months, 3 weeks ago
Alan
Preston Lancs
on Galaxy Y
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Question

How do I transfer numbers from sim to phone

asked 6 months ago
Barbara
Colchester
on Galaxy Y
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1 answer
Answers
answer 1
Hi.

Please check out page 71 of the user manual for guidance on how to do this: http://downloadcenter.samsung.com/content/UM/201302/20130220175925733/GT-S5360_UM_EU_Gingerbread_Eng_Rev.1.2_130220_Screen.pdf

I hope this helps.
answered 5 months, 3 weeks ago
Samsung E-Support
0points
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Question

My galaxy S5360 has locked itself and I cannot open it what should i do

I have tried taking the battery and sim out when returned i still get the samsung and galaxy logos going around in a loop
asked 6 months ago
kafar
on Galaxy Y
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answer 1
Hi.

If the privacy lock has been forgotten, please check out the following link to find your nearest service centre: http://www.samsung.com/uk/support/servicelocation/
An engineer will then be able to safely unlock your device.

I hope this helps.
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

registering mobile phone

trying to register galaxy y model GTS560 but not recognizing serial number of 0168?
asked 6 months ago
richard
stamford
on Galaxy Y
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Question

Replacement charger for gt-s5360

what is the recommended volyage for a galaxy y gt-s5360 charger. I can only find 5.2 v.
asked 6 months ago
rdtandy
Luton
on Galaxy Y
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Question

How do I use my Galaxy just as a PAYG phone?

Because of limited mobility I want to use my Galaxy Young only to phone and send messages using the touch screen, as I am PAYG how do I disable any features that use all my credit such as updates, browsers, android etc.
asked 6 months ago
Gee_Tee1955
Southampton UK
on Galaxy Y
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1 answer
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answer 1
Hi,

If you go to Settings > Data Usage > Set Mobile Data > Untick Mobile Data, this will disable your mobile data so you will not be charged. I would advise contacting your network provider for further help as they will be able to advise you further on charges depending on your tariff.

Hope this helps.
answered 6 months ago
Samsung E-support
0points
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Question

How do I find out what my credit is?

How much money I have left on phone.
asked 6 months ago
Keith
England
on Galaxy Y
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1 answer
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answer 1
Hi.

In this instance, you will need to contact your network provider directly. They will be able to inform you on the correct procedure for checking your mobile credit.

Thanks.
answered 6 months ago
Samsung E-Support
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Question

I have a new Samsung Galaxy Tablet model number SM-T210.My problem is i am unable to view a video attachment that has been emailed to me.What do i do?

asked 7 months ago
sgrundyspen
Unitd Kingdom
on Galaxy Y
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answer 1
Hi,

The Galaxy Tab 3 7.0 WiFi only plays files that are in the formats listed: H.263, H.264, MPEG4, WMV, DivX. If the video attachment is not in one of the above formats, then I'm afraid the tablet does not support this.

Hope this helps.
answered 7 months ago
Samsung E-support
0points
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Question

All my contacts stored in the mobile phone disappeared (the ones stored in the sim card didnt), anyone knows why? Thanks

asked 7 months ago
steven86
on Galaxy Y
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1 answer
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answer 1
Hi.

It is possible that the ‘SIM only’ folder is set to display. Please check this by going to Contacts > Press the Menu soft key > Contacts to display > Select which type of contacts you wish to display.

It may also help to store all of your contacts in one place. You can do this by using the Import/Export option on your Galaxy Y. To do this, please go to Contacts > Press the Menu soft key > Import/Export > Select preferred option. You can choose where to store contacts on the device, and also which contacts you wish to export if you choose to do so.

Thanks.
answered 7 months ago
Samsung E-Support
0points
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Question

HaS ANYONE FOUND ANY RETRACTABLE EARPHONES THAT WOULD WORK PERFECTLY IN A SAMSUNG GALAXY YOUNG S5360? iF YOU HAVE, please SEND ME THE LINK :) X

HaS ANYONE FOUND ANY RETRACTABLE EARPHONES THAT WOULD WORK PERFECTLY IN A SAMSUNG GALAXY YOUNG S5360? iF YOU HAVE, please SEND ME THE LINK :) X
asked 8 months ago
cwalker8602
England
on Galaxy Y
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Question

How can I stop the phone notifying me that I have voicemail, when I dont have any.

This happens every time the phone is switched on.
asked 8 months ago
Paul r w
Fakenham Norfolk
on Galaxy Y
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy Y. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

unable to download games

unable to download application or games getting response as there is no sufficient space but whereas my sd card is having more than 3gb place and application is only in 20 mb can you solve my problem
asked 8 months ago
anand
hyderabad
on Galaxy Y
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Question

why does my phone keep switching itself off

asked 9 months ago
forgett it
scotland
on Galaxy Y
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