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Customer Questions & Answers for
samsung Galaxy Y (Black)

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
403 Questions
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197 Answers
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Questions & Answers for samsung Galaxy Y (Black)

Question

once my mobile is currepted so where i get original software for my mobile for free?

asked 1 week, 4 days ago
shubham
islampur
on Galaxy Y (Black)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Phone not dialling

I highlight favourite number, press dial but nothing happens, I keep pressing, move the phone around, press a few more times and then it connects. Same happens when I try to text , the letters will not appear in the message box. The phone is three weeks old.
asked 1 week, 2 days ago
Angie
Coventry
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Angie, You could try resetting your phone. You can do this by: Pressing Settings> Privacy> Factory data reset> Reset phone> Erase everything. This will reboot your device. Hope this helps.
answered 1 week, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my phone got hanged and then i reboot system and its got jammed on that and says appling muti-csc-- then i downloaded samsung kies on my computer

then i downloaded samsung kies on my computer and attached a usb wire to this phone it keeps on displaying message that insert the disk that came with your cdc abstract control model (acm) when i purchased this phone there was no cd with the software included PLEASE REPLY (ASAP)
asked 1 month ago
ABDUL
Dudley
on Galaxy Y (Black)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Abdul, Due to the nature of issue, Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Have just bought a Galaxy Y GT-S5360. Im a complete novice! Can anyone tell me how to find my text sent items, drafts etc.

asked 3 weeks, 1 day ago
Nikki
Leighton Buzzard
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi Nikki, When you send a text message it creates a thread, this then stays with that contact you have sent a message to. You are then able to click on that message and scroll back to past messages. If you have started to write a message and then exit out of that screen the message is automatically saved for you. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Galaxy Y not finding wifi networks

I think I might have deleted something I shouldnt have. When I go to wifi settings the scan just doesnt find networks. Other devices in the same room do find it, so I know the network is working. Also, in advanced settings, the MAC address and IP address are unavailable.
How do I get it back?
asked 4 weeks, 1 day ago
jimothy
UK
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy Y. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Where is the alarm clock?

I cant find the alarm clock and other stuff is missing. What happened?
asked 4 weeks, 2 days ago
sabia
London
on Galaxy Y (Black)
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1 answer
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answer 1
Hi Sabia, You can try downloading the latest software. Please check out this link to show you how to do this http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. I have also included the link for the software http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5360MAAXEU. Hope this helps.
answered 4 weeks, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to reprogram a samsung galaxy y?

asked 2 months ago
shelle
Baguio city, Philippines
on Galaxy Y (Black)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Shelle,

I'm afraid we do not recommend reprogramming any devices. Please contact your local repair centre if you wish to speak to an engineer for some advise http://www.samsung.com/uk/support/servicelocation/ Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I want to unlock my Y but no google option given

Mine is locked, forgot pin but it is not giving option of reseting with my google account which i do have, what can i do?
asked 2 months ago
mohamed
Uk
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi Mohammed,

You could try doing a hard reset. Remove and re-insert the battery.With the phone off, hold down the Volume Up, Menu and Power buttons at the same time for approximately 10 seconds. Release the buttons when you see the Android logo. This will access the unlock/reset menu. You can navigate through the unlock/reset menu using the volume buttons to scroll up and down and the power button to confirm selections. Scroll down and select Wipe Data/Factory Reset. When prompted scroll down and select Yes - Delete All User Data.The phone should reboot automatically. If it does not scroll to and select Reboot System Now. The phone will then reboot to its factory settings with the security lock removed. Please be aware that all of your personal settings including any changes you have made to your profile or wallpaper will be erased. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

KIES FAILING EVERY TIME

Cannot find BCM21553-Thunderbird anywhere on Samsung. Question, where the heck can I find it. KIES IS FAILING TO DOWNLOAD EVERY TIME have tried 4 times so far and each time KIES will not connect to my Galaxy Y time Samsung sorted this out.
asked 1 month, 4 weeks ago
cilofa
Bude
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cilofa,

Due to the nature of this enquiry, please call our contact centre on 0330 726 7864 so that we can help talk you through this. Thank you.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Charging the battery

How many hours are needed to fully charge a new battery?
asked 2 months ago
cilofa
Bude
on Galaxy Y (Black)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Cilofa,

There is no specific time limit however, I would advise that you charge the battery until it reaches 100%. Hope this helps.
answered 1 month, 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Downloading Photos?

How do I download photos to my PC. I have downloaded Kies, and it doesnt work
asked 2 months ago
squern
UK
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Squern,

Are there any error messages when you try to load Kies? Here is a link to show you how to download photos to your PC through Kies; http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=937465. If this won't work, you could try using PC mass storage. Once connecting your device to your PC using the USB, a window will pop up saying PC mass storage. Click on this, and the you can drag and drop files from your phone to your PC. Hope this helps.
answered 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How to have update.list file to be rooted on Samsung Galaxy Y Gt- S5360

i saw some videos about that and i apply it on my phone but i really dont have that update.list file... Is it required before i can root my cellphone?
is it because the internet application always popping up on top of the screen any where i go...i hate it...T_T
asked 2 months, 3 weeks ago
dlennonjay
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We would advise that you do not root your device, as this will invalidate your warranty.

You can find more information on the terms and conditions of the warranty by clicking the link I have provided;

http://www.samsung.com/uk/support/w...

Thanks
answered 2 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I delete old calls and messages

None
asked 3 months, 2 weeks ago
Crusty
Brighton
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Here is a link to the user manual; http://downloadcenter.samsung.com/content/UM/201302/20130220175925733/GT-S5360_UM_EU_Gingerbread_Eng_Rev.1.2_130220_Screen.pdf

Hope this helps.
answered 2 months, 4 weeks ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

where can I get a hard copy user guide Samsung Y GT-S5360

asked 3 months, 1 week ago
Dutch
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Yes, please call the Galaxy support team on 0330 726 7864, to get a hard copy user manual.

Thanks
answered 2 months, 4 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

how can i remove access my phone when ive forgot my password

how can I access my phone when Ive forgot my password it keeps saying enter password to unlock and I dont know it
asked 3 months, 1 week ago
chloe
glasgow
on Galaxy Y (Black)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Chloe,

Please note you will only be able to carry out the below if you have previously set up a Google account on your device.

Once entering your passcode/ Pattern the maximum amount of times, you will receive a pop up message telling you to wait 30 seconds.

After 30 seconds you will see a 'Forgot pattern' option at the bottom of the screen. This option allows you to log in with your Google account on the device and reset your password or pattern, regaining access to your phone.

Should you have not set up a Google account, you will need to perform a Factory Reset on your phone.

For further assistance please call 0330 726 7864.

Thanks
answered 3 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

hard copy user guide in English Galaxy Y GT-S5360

asked 3 months, 1 week ago
Dutch
on Galaxy Y (Black)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this inquiry, you would need to speak to our Galaxy support team for further information. Please call 0330 726 7864
answered 3 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

I have samsung gt-s5360 , Amessage (no sd card detected) when i try the photo gallery or take a photo ???

asked 4 months, 1 week ago
kts 3535
on Galaxy Y (Black)
-1point
1out of 3found this question helpful.
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1 answer
Answers
answer 1
Hi,

We recommend you contact our Galaxy Team on 0330 726 7864 so that we can troubleshoot this issue with you.

Thanks.
answered 3 months, 1 week ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

how can i restore deleted texts

asked 4 months, 1 week ago
marion
uk
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Marion,

Unfortunately this is not possible.

Thanks.
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i unlock my daughers keypad as she has locked it by mistake

MY DAUGHTER HAS PUT A LOCK ON HER KEYPAD BUT HAS FORGOTTEN IT, WHAT DO WE DO
asked 4 months, 4 weeks ago
MARY
PICKERING
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mary,

You will need to have your phone re flashed. This can be done at a local Samsung service centre.

To find your nearest Samsung service centre please follow this link and input your postcode;

http://www.samsung.com/uk/support/servicelocation/

Thanks
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to factory rest

forgot password to email on samsung app, need to factory reset to sell on but wont let me till samsung app removed?
asked 4 months, 3 weeks ago
churchie4071
east anglia
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Below is instructions on how to perform the factory data reset on your device;

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1034600&cdsite=uk&status=

Thanks.
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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