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Most Recent Questions
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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my battery is running out so quick any advice?
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Customer Questions & Answers for
samsung Galaxy Y (Black)

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
418 Questions
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204 Answers
Overall Rating:
3.958 out of 5
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Questions & Answers for samsung Galaxy Y (Black)

Question

How can I stop the phone notifying me that I have voicemail, when I dont have any.

This happens every time the phone is switched on.
asked 1 week, 3 days ago
Paul r w
Fakenham Norfolk
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy Y. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 1 week, 2 days ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

My Sons phone will not boot i just think it needs a reflash of the os not sure what file to use

it is a samsung galaxy young GT-S5360
asked 1 month ago
Kryton
Manchester
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have over 1,000 emails in my inbox. How do I select all to delete?

asked 1 month, 1 week ago
Monovian
Norfolk
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

This selection will differ from each email application. If you are using the email application that is pre-installed on to the device, simply press the select all option at the top of your inbox folder. This will place a tick next to each of your emails. After this selection has been made, select the delete button.

Alternatively, if you are using a third party email application, please contact them directly for specific information regarding the app features.

Thanks.
answered 1 month, 1 week ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

HOW DO I SAVE A RINGTONE FROM A DOWNLOAD

asked 2 months, 1 week ago
GEORGE
SUNDERLAND
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi George,

On your widgets, tap open Music > play the selected MP3 > whilst song is playing, tap the Menu key > Set as ringtone. Hope this helps.
answered 2 months, 1 week ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

HOW DO I TRANSFER ALL MY NUMBERS TO THE PHONE AND THEN TRANSFER THEM TO ANOTHER SIM

asked 2 months, 3 weeks ago
PMD ROBERTS
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To transfer contacts from your SIM card to your phone: Tap Phone > Contacts > press the Menu button > Settings > Import/Export > Import from SIM card. Hope this helps.
answered 2 months, 3 weeks ago
Jessica Thomas
+1point
1out of 1found this answer helpful.
Question

How do I add a picture to my contacts

I have photos on my Galaxy Y and want to make them contact photos but it dont seem to let me
asked 2 years, 10 months ago
J Dog
on Galaxy Y (Black)
+2points
3out of 4found this question helpful.
Answer this Question
2 answers
Answers
answer 1
You should save your contacts to your phone so you can add it with picture... Saving your contacts in Sim will no longer be added a Picture!
answered 3 months ago
Ninz
0points
0out of 0found this answer helpful.
answer 2
To set an image as a contact photo, please do the following: Applications - Gallery - Select Image - Menu - Set as - Contact icon.
answered 2 years, 10 months ago
Samsung Service
-1point
5out of 11found this answer helpful.
Question

my samsung y gt-s5360 text memory is full and is rejecting incoming texts cannot empty memory any idea how i do this please

as above
asked 3 months, 2 weeks ago
spud
perton.wolverhampton
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Have you tried factory resetting your phone? You can do this by: Pressing and holding the power button for 8-10 seconds. Your device will then reboot automatically. Please note you will need to back up all data as this will erase all information on your phone and take it back to when you first purchased it. Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

once my mobile is currepted so where i get original software for my mobile for free?

asked 3 months, 3 weeks ago
shubham
islampur
on Galaxy Y (Black)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 3 months, 2 weeks ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Phone not dialling

I highlight favourite number, press dial but nothing happens, I keep pressing, move the phone around, press a few more times and then it connects. Same happens when I try to text , the letters will not appear in the message box. The phone is three weeks old.
asked 3 months, 3 weeks ago
Angie
Coventry
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Angie, You could try resetting your phone. You can do this by: Pressing Settings> Privacy> Factory data reset> Reset phone> Erase everything. This will reboot your device. Hope this helps.
answered 3 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my phone got hanged and then i reboot system and its got jammed on that and says appling muti-csc-- then i downloaded samsung kies on my computer

then i downloaded samsung kies on my computer and attached a usb wire to this phone it keeps on displaying message that insert the disk that came with your cdc abstract control model (acm) when i purchased this phone there was no cd with the software included PLEASE REPLY (ASAP)
asked 4 months, 2 weeks ago
ABDUL
Dudley
on Galaxy Y (Black)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Abdul, Due to the nature of issue, Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Have just bought a Galaxy Y GT-S5360. Im a complete novice! Can anyone tell me how to find my text sent items, drafts etc.

asked 4 months, 1 week ago
Nikki
Leighton Buzzard
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nikki, When you send a text message it creates a thread, this then stays with that contact you have sent a message to. You are then able to click on that message and scroll back to past messages. If you have started to write a message and then exit out of that screen the message is automatically saved for you. Hope this helps.
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Galaxy Y not finding wifi networks

I think I might have deleted something I shouldnt have. When I go to wifi settings the scan just doesnt find networks. Other devices in the same room do find it, so I know the network is working. Also, in advanced settings, the MAC address and IP address are unavailable.
How do I get it back?
asked 4 months, 2 weeks ago
jimothy
UK
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy Y. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 4 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Where is the alarm clock?

I cant find the alarm clock and other stuff is missing. What happened?
asked 4 months, 2 weeks ago
sabia
London
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Sabia, You can try downloading the latest software. Please check out this link to show you how to do this http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. I have also included the link for the software http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5360MAAXEU. Hope this helps.
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to reprogram a samsung galaxy y?

asked 5 months, 2 weeks ago
shelle
Baguio city, Philippines
on Galaxy Y (Black)
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Shelle,

I'm afraid we do not recommend reprogramming any devices. Please contact your local repair centre if you wish to speak to an engineer for some advise http://www.samsung.com/uk/support/servicelocation/ Hope this helps.
answered 5 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I want to unlock my Y but no google option given

Mine is locked, forgot pin but it is not giving option of reseting with my google account which i do have, what can i do?
asked 5 months, 2 weeks ago
mohamed
Uk
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mohammed,

You could try doing a hard reset. Remove and re-insert the battery.With the phone off, hold down the Volume Up, Menu and Power buttons at the same time for approximately 10 seconds. Release the buttons when you see the Android logo. This will access the unlock/reset menu. You can navigate through the unlock/reset menu using the volume buttons to scroll up and down and the power button to confirm selections. Scroll down and select Wipe Data/Factory Reset. When prompted scroll down and select Yes - Delete All User Data.The phone should reboot automatically. If it does not scroll to and select Reboot System Now. The phone will then reboot to its factory settings with the security lock removed. Please be aware that all of your personal settings including any changes you have made to your profile or wallpaper will be erased. Hope this helps.
answered 5 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

KIES FAILING EVERY TIME

Cannot find BCM21553-Thunderbird anywhere on Samsung. Question, where the heck can I find it. KIES IS FAILING TO DOWNLOAD EVERY TIME have tried 4 times so far and each time KIES will not connect to my Galaxy Y time Samsung sorted this out.
asked 5 months, 2 weeks ago
cilofa
Bude
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cilofa,

Due to the nature of this enquiry, please call our contact centre on 0330 726 7864 so that we can help talk you through this. Thank you.
answered 5 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Charging the battery

How many hours are needed to fully charge a new battery?
asked 5 months, 2 weeks ago
cilofa
Bude
on Galaxy Y (Black)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Cilofa,

There is no specific time limit however, I would advise that you charge the battery until it reaches 100%. Hope this helps.
answered 5 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Downloading Photos?

How do I download photos to my PC. I have downloaded Kies, and it doesnt work
asked 5 months, 2 weeks ago
squern
UK
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Squern,

Are there any error messages when you try to load Kies? Here is a link to show you how to download photos to your PC through Kies; http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=937465. If this won't work, you could try using PC mass storage. Once connecting your device to your PC using the USB, a window will pop up saying PC mass storage. Click on this, and the you can drag and drop files from your phone to your PC. Hope this helps.
answered 5 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How to have update.list file to be rooted on Samsung Galaxy Y Gt- S5360

i saw some videos about that and i apply it on my phone but i really dont have that update.list file... Is it required before i can root my cellphone?
is it because the internet application always popping up on top of the screen any where i go...i hate it...T_T
asked 6 months ago
dlennonjay
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We would advise that you do not root your device, as this will invalidate your warranty.

You can find more information on the terms and conditions of the warranty by clicking the link I have provided;

http://www.samsung.com/uk/support/w...

Thanks
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I delete old calls and messages

None
asked 7 months ago
Crusty
Brighton
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Here is a link to the user manual; http://downloadcenter.samsung.com/content/UM/201302/20130220175925733/GT-S5360_UM_EU_Gingerbread_Eng_Rev.1.2_130220_Screen.pdf

Hope this helps.
answered 6 months ago
Samsung E-support
-1point
0out of 1found this answer helpful.
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