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Customer Questions & Answers for
samsung Galaxy Y (Black)

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
393 Questions
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191 Answers
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Questions & Answers for samsung Galaxy Y (Black)

Question

how to reprogram a samsung galaxy y?

asked 4 weeks, 2 days ago
shelle
Baguio city, Philippines
on Galaxy Y (Black)
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
Hi Shelle,

I'm afraid we do not recommend reprogramming any devices. Please contact your local repair centre if you wish to speak to an engineer for some advise http://www.samsung.com/uk/support/servicelocation/ Hope this helps.
answered 2 weeks, 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I want to unlock my Y but no google option given

Mine is locked, forgot pin but it is not giving option of reseting with my google account which i do have, what can i do?
asked 4 weeks, 2 days ago
mohamed
Uk
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Mohammed,

You could try doing a hard reset. Remove and re-insert the battery.With the phone off, hold down the Volume Up, Menu and Power buttons at the same time for approximately 10 seconds. Release the buttons when you see the Android logo. This will access the unlock/reset menu. You can navigate through the unlock/reset menu using the volume buttons to scroll up and down and the power button to confirm selections. Scroll down and select Wipe Data/Factory Reset. When prompted scroll down and select Yes - Delete All User Data.The phone should reboot automatically. If it does not scroll to and select Reboot System Now. The phone will then reboot to its factory settings with the security lock removed. Please be aware that all of your personal settings including any changes you have made to your profile or wallpaper will be erased. Hope this helps.
answered 3 weeks, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

KIES FAILING EVERY TIME

Cannot find BCM21553-Thunderbird anywhere on Samsung. Question, where the heck can I find it. KIES IS FAILING TO DOWNLOAD EVERY TIME have tried 4 times so far and each time KIES will not connect to my Galaxy Y time Samsung sorted this out.
asked 3 weeks, 6 days ago
cilofa
Bude
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cilofa,

Due to the nature of this enquiry, please call our contact centre on 0330 726 7864 so that we can help talk you through this. Thank you.
answered 3 weeks, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Charging the battery

How many hours are needed to fully charge a new battery?
asked 4 weeks, 1 day ago
cilofa
Bude
on Galaxy Y (Black)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Cilofa,

There is no specific time limit however, I would advise that you charge the battery until it reaches 100%. Hope this helps.
answered 3 weeks, 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Downloading Photos?

How do I download photos to my PC. I have downloaded Kies, and it doesnt work
asked 1 month ago
squern
UK
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Squern,

Are there any error messages when you try to load Kies? Here is a link to show you how to download photos to your PC through Kies; http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=937465. If this won't work, you could try using PC mass storage. Once connecting your device to your PC using the USB, a window will pop up saying PC mass storage. Click on this, and the you can drag and drop files from your phone to your PC. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How to have update.list file to be rooted on Samsung Galaxy Y Gt- S5360

i saw some videos about that and i apply it on my phone but i really dont have that update.list file... Is it required before i can root my cellphone?
is it because the internet application always popping up on top of the screen any where i go...i hate it...T_T
asked 1 month, 3 weeks ago
dlennonjay
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We would advise that you do not root your device, as this will invalidate your warranty.

You can find more information on the terms and conditions of the warranty by clicking the link I have provided;

http://www.samsung.com/uk/support/w...

Thanks
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I delete old calls and messages

None
asked 2 months, 2 weeks ago
Crusty
Brighton
on Galaxy Y (Black)
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1 answer
Answers
answer 1
Hi,

Here is a link to the user manual; http://downloadcenter.samsung.com/content/UM/201302/20130220175925733/GT-S5360_UM_EU_Gingerbread_Eng_Rev.1.2_130220_Screen.pdf

Hope this helps.
answered 1 month, 4 weeks ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

where can I get a hard copy user guide Samsung Y GT-S5360

asked 2 months ago
Dutch
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Yes, please call the Galaxy support team on 0330 726 7864, to get a hard copy user manual.

Thanks
answered 1 month, 4 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

how can i remove access my phone when ive forgot my password

how can I access my phone when Ive forgot my password it keeps saying enter password to unlock and I dont know it
asked 2 months, 1 week ago
chloe
glasgow
on Galaxy Y (Black)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Chloe,

Please note you will only be able to carry out the below if you have previously set up a Google account on your device.

Once entering your passcode/ Pattern the maximum amount of times, you will receive a pop up message telling you to wait 30 seconds.

After 30 seconds you will see a 'Forgot pattern' option at the bottom of the screen. This option allows you to log in with your Google account on the device and reset your password or pattern, regaining access to your phone.

Should you have not set up a Google account, you will need to perform a Factory Reset on your phone.

For further assistance please call 0330 726 7864.

Thanks
answered 2 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

hard copy user guide in English Galaxy Y GT-S5360

asked 2 months ago
Dutch
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this inquiry, you would need to speak to our Galaxy support team for further information. Please call 0330 726 7864
answered 2 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

I have samsung gt-s5360 , Amessage (no sd card detected) when i try the photo gallery or take a photo ???

asked 3 months ago
kts 3535
on Galaxy Y (Black)
-1point
1out of 3found this question helpful.
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1 answer
Answers
answer 1
Hi,

We recommend you contact our Galaxy Team on 0330 726 7864 so that we can troubleshoot this issue with you.

Thanks.
answered 2 months, 1 week ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

how can i restore deleted texts

asked 3 months ago
marion
uk
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Marion,

Unfortunately this is not possible.

Thanks.
answered 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i unlock my daughers keypad as she has locked it by mistake

MY DAUGHTER HAS PUT A LOCK ON HER KEYPAD BUT HAS FORGOTTEN IT, WHAT DO WE DO
asked 3 months, 4 weeks ago
MARY
PICKERING
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mary,

You will need to have your phone re flashed. This can be done at a local Samsung service centre.

To find your nearest Samsung service centre please follow this link and input your postcode;

http://www.samsung.com/uk/support/servicelocation/

Thanks
answered 3 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to factory rest

forgot password to email on samsung app, need to factory reset to sell on but wont let me till samsung app removed?
asked 3 months, 3 weeks ago
churchie4071
east anglia
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Below is instructions on how to perform the factory data reset on your device;

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1034600&cdsite=uk&status=

Thanks.
answered 3 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How Can I Receive Pictures on my Samsung GT- S5360

I have a Samsung GT -S5360 but it doesnt seem to receive pictures.My phone says it is downloading them but then nothing happens. Called in at EE shop but they couldnt help.Called their customer support but they were useless.How can i receive pictures?????
asked 3 months, 3 weeks ago
cyril295
Wales
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You will need to get the MMS settings for your phone sent to your device from your network provider.

Thanks
answered 3 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why wont my samsung galaxy y connect to samsung kies

despite downloading kies and samsung mobile phone drivers it still wont connect to my phone
asked 3 months, 4 weeks ago
scott
glasgow
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Scott,

For assistance with this we recommend you contact a member of our Galaxy Support team on 0330 726 7864.

Thanks
answered 3 months, 4 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how to recieve and send mms messages

im having trouble sending picture messages off my galaxy y handset can anyone help please.
asked 4 months, 1 week ago
Anonymous
south wales
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please get in touch with your network provider who will be able to send you the correct MMS settings.

Thanks
answered 4 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

im having problems sending and recieving picture messages with my galaxy y....how can i fix this?

can send and recieve sms but not picture messages
asked 4 months, 1 week ago
Anonymous
south wales
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please get in touch with your network provider who will be able to send you the correct MMS settings.

Thanks
answered 4 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I download the topeak app on my galaxy y young

asked 4 months, 1 week ago
Shirley sanderson
Norwich
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Shirley,

You can search for this app in your Google Play store straight from your device. If the app doesn't appear in the search results it would suggest it wasn't compatible with your device.

Please kindly note, we cannot guarantee compatibility with any application not developed by Samsung.

Thanks
answered 4 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i send same text to more than one person

asked 4 months, 1 week ago
flower
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To do this, please navigate to the following menu;

Open Messages > Tap on Compose Message icon > Tap on Add Contact icon > Select all the contacts you wish to sent the message to.

Hope this helps,

Thanks
answered 4 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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