Can you please visit the following link and download and install our Samsung KIES software : www.samsung.com/uk/kies.
Once this has been installed please do the following: Open the program and wait for it to fully load, unlock the screen of your phone and connect to the PC, your items will then be displayed onscreen and you will be able to copy them onto your computer.
If you need any assistance with this, please contact our team who will talk you through the process - 0330 726 7864 option 3 followed by option 2.
answered 2 years, 11 months ago
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