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Customer Questions & Answers for
samsung Galaxy Y (Black)

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
403 Questions
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197 Answers
Overall Rating:
3.958 out of 5
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Questions & Answers for samsung Galaxy Y (Black)

Question

How do I delete a widget from my Galacy y Phone?

When I tried to tap the (+) sign on the screen, it went on and on, & after that, I can't erase them anymore.
asked 2 years, 8 months ago
Dianne
Barangka, Marikina City
on Galaxy Y (Black)
+5points
7out of 9found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hold the widget down and put in the remove box.
answered 2 years, 8 months ago
happytohelp
+9points
11out of 13found this answer helpful.
answer 2
press and hold the widget. Then drag it to the dustbin and let go
answered 2 years, 8 months ago
ghall702
+9points
10out of 11found this answer helpful.
Question

what do I turn off on my galaxy y to stop it from eating my credit when I leave my house

asked 2 years, 8 months ago
basswookie
auckland, new zealand
on Galaxy Y (Black)
+3points
4out of 5found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Go to settings, wireless and networks, mobile networks, then uncheck use packet data
answered 2 years, 8 months ago
Lina
+15points
17out of 19found this answer helpful.
Question

Where do I find a detailed user manual

My phone is a Galaxy Y no GT-S5360
asked 2 years, 7 months ago
John at 40
Haywards Heath West Sussex
on Galaxy Y (Black)
+1point
2out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The user manual for this device can be located under the support section of our website. Please click on the support tab above and type in the full model code. You could also click on the support tab (beside product information), then simply click the link to download the user manual.
answered 2 years, 7 months ago
Customer Support
+15points
15out of 15found this answer helpful.
Question

Where does the memory card go on an Galaxy Y please, how do you fit it.

I have recently been given a Galaxy Y for my 65th birthday and when I go to use the camera it says that I require a memory card. There wasnt one with the phone so I will have to purchase a new one. Thanks
asked 2 years, 4 months ago
Jack
West Yorkshire, England
on Galaxy Y (Black)
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
If you remove the back cover on the device there should be a slot for you to slide the Micro SD card into by the battery compartment.
answered 2 years, 4 months ago
Samsung Service
+10points
10out of 10found this answer helpful.
Question

Have just bought Galaxy Y Model GT-S5360 but cannot locate user manual on your site

asked 2 years, 7 months ago
Android green
Horsham U.K.
on Galaxy Y (Black)
+3points
6out of 9found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The user manual for your device can be found under the support section of our website in the downloads section for your item. www.samsung.com/uk/support.
answered 2 years, 7 months ago
Samsung Service
+9points
10out of 11found this answer helpful.
Question

have just got this phone for xmas...how do i find the games on it?

asked 2 years, 8 months ago
traceyg
brighton,sussex
on Galaxy Y (Black)
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
you have to download apps like games on you phone. some are for free others cost... turn your wifi on, so u can connect to the internet. click on the app that is called samsung apps. there will be a list of apps. click on the catagory list, and then on games. find a game that you want and click on it. then click launch. when it is finished loading then it will apear on your apps.
answered 2 years, 6 months ago
amberkk
leeds
+6points
8out of 10found this answer helpful.
Question

How do I put music onto my Galaxy y?

asked 2 years, 7 months ago
MiniMills
on Galaxy Y (Black)
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
This can be done by using our KIES software, available from the support page for your device. Or by enabling mass storage on the device (When you plug the item into your computer please select the option on your phone for mass storage) This will allow you to drag and drop music into the device.
answered 2 years, 7 months ago
Customer Support
0points
8out of 16found this answer helpful.
Question

what is the max size micro sd i can use in my samsung galaxy y

asked 2 years, 6 months ago
telford trucker
telford
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The maximum size of external memory this device will support is 32GB.
answered 2 years, 6 months ago
Samsung Service
+7points
7out of 7found this answer helpful.
Question

Does the Samsung Galaxy Y going to have a upgraded OS

Does the Samsung Galaxy Y going to be upgraded (Android OS)
asked 1 year, 4 months ago
Kieran
on Galaxy Y (Black)
+6points
7out of 8found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Kieran,

There are no plans at present for the Galaxy Y receive a software update.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
-1point
7out of 15found this answer helpful.
Question

can i use an sdhc memory card in my galaxy y

asked 2 years, 8 months ago
meme
on Galaxy Y (Black)
-1point
3out of 7found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Yes you can up to 32GB
answered 2 years, 7 months ago
OCD2
+5points
7out of 9found this answer helpful.
Question

I have just bought a Samsung Galaxy Y model S5363 but it is not recognised or supported by KIES nor can I find a full instructi on book

Please can you advise why the product is not recognised by KIES for Samsung apps download and transfer even though the phone correctly connects through the USB to KIES.
Also I cannot find any reference to full manual on your website
asked 2 years, 8 months ago
Malcolm
London England
on Galaxy Y (Black)
-6points
1out of 8found this question helpful.
Answer this Question
1 answer
Answers
answer 1
when u connect to pc, slide down at top. tap and click connect storage to pc.tap ok and there u r
answered 2 years, 8 months ago
ghall702
-7points
7out of 21found this answer helpful.
Question

I have just purchased a Samsung Galaxy Y and would like a more comprehensive instruction manual than the quick guide supplied.

asked 2 years, 6 months ago
Paul
on Galaxy Y (Black)
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Paul, the full manual for this device can be found on our support page for your product: http://www.samsung.com/uk/support/model/GT-S5360MAA3IE-downloads
answered 2 years, 6 months ago
Samsung Service
+5points
6out of 7found this answer helpful.
Question

How do I fit the camera card into my Galaxy GT-S5360

asked 2 years, 5 months ago
Garlic King
Almeria, Spain
on Galaxy Y (Black)
+3points
3out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
This device accepts micro SD cards up to 32GB.

To install this external memory, please remove the back cover and place into the side of the device.

If you require any further assistance please consult your manual: http://downloadcenter.samsung.com/content/UM/201201/20120125155414560/GT-S5360_UM_T-Mobile_Gingerbread_Eng_Rev.1.0_111031_Screen.pdf
answered 2 years, 5 months ago
Samsung Service
+4points
6out of 8found this answer helpful.
Question

how do i forward a text to another contact

asked 2 years, 7 months ago
newcomer
on Galaxy Y (Black)
+3points
3out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Open the text. Hold your finger over the text you want to forward and a pop up menu will appear which has the options to delete / copy / lock / forward the message. Select forward and you'll be asked to select who you want to forward it to, and send.
answered 2 years, 1 month ago
Kazz
+6points
6out of 6found this answer helpful.
Question

how do i get the date and time back onto page 1 of display ?

i managed to change icons on front page but have lost date & time
asked 2 years, 7 months ago
Jeff
on Galaxy Y (Black)
0points
2out of 4found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Please locate the time and date widget in your menu, If you hold your finger on it you will then be able to drag it back onto your homepage.
answered 2 years, 7 months ago
Customer Support
+4points
5out of 6found this answer helpful.
Question

How do I add a picture to my contacts

I have photos on my Galaxy Y and want to make them contact photos but it dont seem to let me
asked 2 years, 6 months ago
J Dog
on Galaxy Y (Black)
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
To set an image as a contact photo, please do the following: Applications - Gallery - Select Image - Menu - Set as - Contact icon.
answered 2 years, 6 months ago
Samsung Service
0points
5out of 10found this answer helpful.
Question

Can I use my Samsung GT-S5360 phone abroad i.e. Teneriffe or Cyprus?

asked 2 years, 6 months ago
Dave
London
on Galaxy Y (Black)
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Dave, this is a quadband device and can be used in both Tenerife and Cyprus, this is however dependent on the network provider offering support.
answered 2 years, 6 months ago
Samsung Service
+5points
5out of 5found this answer helpful.
Question

HOW DO I DOWNLOAD PICTURES FROM MOBILE TO LAPTOP

I want to download pictures from my mobile to my laptop so I can send them to family in Australia, Iam no wizkid and 65 years old, not at all technically minded, so to some this may be a stupid question????? I have put the memory card in the side which was provided with the phone,now what?
asked 2 years, 5 months ago
RIOCHIC
on Galaxy Y (Black)
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Riochic.

Can you please visit the following link and download and install our Samsung KIES software : www.samsung.com/uk/kies.

Once this has been installed please do the following: Open the program and wait for it to fully load, unlock the screen of your phone and connect to the PC, your items will then be displayed onscreen and you will be able to copy them onto your computer.

If you need any assistance with this, please contact our team who will talk you through the process - 0330 726 7864 option 3 followed by option 2.
answered 2 years, 5 months ago
Samsung Service
+5points
5out of 5found this answer helpful.
Question

Where do I put the memory card in the Galaxy y

asked 2 years, 5 months ago
john&margaret
Co Mayo
on Galaxy Y (Black)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi John and Margaret.

A Micro SD card can be inserted into this device by removing the back cover and gently placing it into the slot on the side.
answered 2 years, 5 months ago
Samsung Service
+4points
5out of 6found this answer helpful.
Question

where can i find (and print off if allowed) a proper instruction manual that will explain everything in plain english

Have just received a samsung galaxy Y (GT-S5360) as christmas present, great but the quick start guide that comes with it leaves a lot to be desired as far as instruction goes.
asked 2 years, 8 months ago
BMAC
Merseyside
on Galaxy Y (Black)
-4points
0out of 4found this question helpful.
Answer this Question
1 answer
Answers
answer 1
If u follow the link below it will take you to the Samsung website where you can access the user manual where it gives you detailed information about your phone.

http://downloadcenter.samsung.com/content/UM/201201/20120125155414560/GT-S5360_UM_T-Mobile_Gingerbread_Eng_Rev.1.0_111031_Screen.pdf.
answered 2 years, 1 month ago
Kazz
0points
5out of 10found this answer helpful.
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