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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Y (Black)

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
414 Questions
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203 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Y (Black)

Question

im having problems sending and recieving picture messages with my galaxy y....how can i fix this?

can send and recieve sms but not picture messages
asked 8 months ago
Anonymous
south wales
on Galaxy Y (Black)
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1 answer
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answer 1
Hi,

Please get in touch with your network provider who will be able to send you the correct MMS settings.

Thanks
answered 8 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how to recieve and send mms messages

im having trouble sending picture messages off my galaxy y handset can anyone help please.
asked 8 months ago
Anonymous
south wales
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please get in touch with your network provider who will be able to send you the correct MMS settings.

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I download the topeak app on my galaxy y young

asked 8 months ago
Shirley sanderson
Norwich
on Galaxy Y (Black)
0points
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1 answer
Answers
answer 1
Hi Shirley,

You can search for this app in your Google Play store straight from your device. If the app doesn't appear in the search results it would suggest it wasn't compatible with your device.

Please kindly note, we cannot guarantee compatibility with any application not developed by Samsung.

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i send same text to more than one person

asked 8 months ago
flower
on Galaxy Y (Black)
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1 answer
Answers
answer 1
Hi,

To do this, please navigate to the following menu;

Open Messages > Tap on Compose Message icon > Tap on Add Contact icon > Select all the contacts you wish to sent the message to.

Hope this helps,

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I download the market app

asked 8 months ago
Royston
Sunderland
on Galaxy Y (Black)
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1 answer
Answers
answer 1
Hi Royston,

The Market application is pre-installed on your device. It may be called the Google Play store.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

audible and screen lock sounds

the green ticks are active but no audible and screen lock sounds are heard when using phone
asked 8 months ago
gary
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi Gary,

We recommend you check the volume of the phone by pulling down the notification panel.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I transfer apps from the phone memory to the sd card?

I have a Samsung Galaxy Y GTS 5360 Android 2,3.6
asked 8 months ago
Karen
UK
on Galaxy Y (Black)
+6points
7out of 8found this question helpful.
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1 answer
Answers
answer 1
Hi Karen,

Unfortunately, it is not possible to store apps on your external SD card.

Thanks
answered 8 months ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

How do I turn off vibrate when phone on silent?

asked 9 months ago
Msmith
on Galaxy Y (Black)
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1 answer
Answers
answer 1
Hi,

You can do this by navigating to the following menu:

Applications > Settings > Sound > Vibrate > Ensure that ‘Never’ is selected.

Thanks
answered 9 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Memory full

My daughter has a Galaxy Y but loading a few apps leads to internal memory full but there is lots of spare memory on the sd card. How can extra apps be loaded we have tried deleting messages etc. but this only clears the memory card
asked 9 months ago
WARREN
DORCHESTER
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please find information regarding this on the link provided:

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1027635&cdsite=uk&status=

We recommend you use the SD card memory to save media files rather than applications.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do you set up a family group

it is a galaxy young GT5360
asked 9 months ago
Carol
on Galaxy Y (Black)
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1 answer
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answer 1
Hi Carol,

Details on how to set up a group text are included in the link below;

http://skp.samsungcsportal.com/inte...

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I delete the contacts history (it's very full) from the phone?

asked 9 months ago
Cynthia
on Galaxy Y (Black)
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1 answer
Answers
answer 1
Hi Cynthia,

You can delete call/contact history by following these steps:

Contacts > Logs > Tap on the left hand menu key at the bottom of the handset > Tap Delete > Select the log/s you wish to delete.

Thanks
answered 9 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How does the micro SD card fit into the phone, the user manual shows a slot on the side under the back cover but this is blocked by a piece of plastic

asked 10 months ago
Cynthia
on Galaxy Y (Black)
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1 answer
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answer 1
Hi Cynthia,

The SD card should go in a slot on the side of the phone.

If you cannot insert the card here, or there is something blocking it, please ensure the phone does not already have an SD card inserted.

If you continue to experience problems, please contact a member of our Galaxy Support team on 0330 726 7864.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

what is the micro adaptor for that came in the box with the phone

asked 10 months ago
Cynthia
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cynthia,

A micro adaptor is mircoSD Cards.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How do i move apps from phone memory over to SD card?

asked 10 months ago
dave
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Dave,

It is not possible to move apps to the SD card.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

storage

I have only installed 3 items on my Galaxy Y and its not letting me add any more due to lack of storage. What can I do to make more space
asked 10 months ago
Jane
Gloucester
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jane,

Please ensure all media files such as music, photos and videos are all saved to your external memory card. This will free up space on your internal memory for applications.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

does this phone have predictive text

asked 10 months ago
phil
on Galaxy Y (Black)
0points
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1 answer
Answers
answer 1
Hi Phil,

Yes this phone has predictive texting.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i find out how much internet usage has been used on my sons phone

its a Samsung galaxy y. he got it after Christmas and has already used all the credit yet theres only a few texts and calls been made so I want to see where all the credits gone!
asked 10 months ago
jennyp
kent
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jenny,

Unfortunately, there are no settings in the phone that will show you this.

We recommend you contact your network provider to enquire about this information.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

WIFI Sleep Mode

I bought the Samsung Galaxy Y for my father and installed WHATSAPP for him to keep in touch with family using WIFI when in his house.

The problem we have is the WIFI keeps going into sleep mode and therefore he is not receiving WHATSAPP message notifications unless he keeps unlocking his phone to check.

I have ensured the WIFI sleep mode setting is set to NEVER but it is still going to sleep after 15 mins or so?

Can anyone help?
asked 10 months ago
Anonymous
uk
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of your enquiry, we recommend you contact a member of our Galaxy support team on 0330 726 7864 who will be able to troubleshoot this for you.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I download photos to computer

asked 10 months ago
A Thompson
Norwich
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To do this you will need to connect your phone to your computer using a USB cable.

Once connected you can view your photos on your phone in a folder > Select the photos you wish to save to your PC > Drag these selected photos from the phone folder to your desktop or to a created folder on your computer.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

does the galaxy still store videos even when the wrong stop recording button is pressed

i recently recorded something on my phone however when i went to stop recording i accidently pressed the wrong button and cant find the footage in my gallery would it have automaticly deleted/not save this footage. if not how can i get to view it
asked 10 months ago
paul
home
on Galaxy Y (Black)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Paul,

The video may not have been saved it recording had not been stopped correctly.

To view recorded videos got to Applications > My Files > SDcard0 if the video will have been saved to the internal memory, or EXTSDcard if it will have been saved to memory card > Then tap on DCIM > Then go in to the videos folder.

If the video does not appear in this folder it will not have been saved successfully on the device.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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