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Most Recent Questions
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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Customer Questions & Answers for
samsung Galaxy Y (Black)

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
426 Questions
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210 Answers
Overall Rating:
3.949 out of 5
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Questions & Answers for samsung Galaxy Y (Black)

Question

How to have update.list file to be rooted on Samsung Galaxy Y Gt- S5360

i saw some videos about that and i apply it on my phone but i really dont have that update.list file... Is it required before i can root my cellphone?
is it because the internet application always popping up on top of the screen any where i go...i hate it...T_T
asked 8 months ago
dlennonjay
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We would advise that you do not root your device, as this will invalidate your warranty.

You can find more information on the terms and conditions of the warranty by clicking the link I have provided;

http://www.samsung.com/uk/support/w...

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

hard copy user guide in English Galaxy Y GT-S5360

asked 9 months ago
Dutch
on Galaxy Y (Black)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this inquiry, you would need to speak to our Galaxy support team for further information. Please call 0330 726 7864
answered 8 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

where can I get a hard copy user guide Samsung Y GT-S5360

asked 9 months ago
Dutch
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Yes, please call the Galaxy support team on 0330 726 7864, to get a hard copy user manual.

Thanks
answered 8 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

how can i remove access my phone when ive forgot my password

how can I access my phone when Ive forgot my password it keeps saying enter password to unlock and I dont know it
asked 9 months ago
chloe
glasgow
on Galaxy Y (Black)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Chloe,

Please note you will only be able to carry out the below if you have previously set up a Google account on your device.

Once entering your passcode/ Pattern the maximum amount of times, you will receive a pop up message telling you to wait 30 seconds.

After 30 seconds you will see a 'Forgot pattern' option at the bottom of the screen. This option allows you to log in with your Google account on the device and reset your password or pattern, regaining access to your phone.

Should you have not set up a Google account, you will need to perform a Factory Reset on your phone.

For further assistance please call 0330 726 7864.

Thanks
answered 8 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

How do I delete old calls and messages

None
asked 9 months ago
Crusty
Brighton
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Here is a link to the user manual; http://downloadcenter.samsung.com/content/UM/201302/20130220175925733/GT-S5360_UM_EU_Gingerbread_Eng_Rev.1.2_130220_Screen.pdf

Hope this helps.
answered 8 months ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

how to deal with problems with hold

I keep losing my calls because I use the phone in my left hand and I disconnect it all the time.
asked 9 months ago
chunkyfester
yorkshire
on Galaxy Y (Black)
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0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

I have samsung gt-s5360 , Amessage (no sd card detected) when i try the photo gallery or take a photo ???

asked 10 months ago
kts 3535
on Galaxy Y (Black)
-1point
1out of 3found this question helpful.
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1 answer
Answers
answer 1
Hi,

We recommend you contact our Galaxy Team on 0330 726 7864 so that we can troubleshoot this issue with you.

Thanks.
answered 9 months ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

how can i restore deleted texts

asked 10 months ago
marion
uk
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Marion,

Unfortunately this is not possible.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How Can I Receive Pictures on my Samsung GT- S5360

I have a Samsung GT -S5360 but it doesnt seem to receive pictures.My phone says it is downloading them but then nothing happens. Called in at EE shop but they couldnt help.Called their customer support but they were useless.How can i receive pictures?????
asked 10 months ago
cyril295
Wales
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You will need to get the MMS settings for your phone sent to your device from your network provider.

Thanks
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how to factory rest

forgot password to email on samsung app, need to factory reset to sell on but wont let me till samsung app removed?
asked 10 months ago
churchie4071
east anglia
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Below is instructions on how to perform the factory data reset on your device;

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1034600&cdsite=uk&status=

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i unlock my daughers keypad as she has locked it by mistake

MY DAUGHTER HAS PUT A LOCK ON HER KEYPAD BUT HAS FORGOTTEN IT, WHAT DO WE DO
asked 10 months ago
MARY
PICKERING
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mary,

You will need to have your phone re flashed. This can be done at a local Samsung service centre.

To find your nearest Samsung service centre please follow this link and input your postcode;

http://www.samsung.com/uk/support/servicelocation/

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why wont my samsung galaxy y connect to samsung kies

despite downloading kies and samsung mobile phone drivers it still wont connect to my phone
asked 10 months ago
scott
glasgow
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Scott,

For assistance with this we recommend you contact a member of our Galaxy Support team on 0330 726 7864.

Thanks
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

im having problems sending and recieving picture messages with my galaxy y....how can i fix this?

can send and recieve sms but not picture messages
asked 11 months ago
Anonymous
south wales
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please get in touch with your network provider who will be able to send you the correct MMS settings.

Thanks
answered 11 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how to recieve and send mms messages

im having trouble sending picture messages off my galaxy y handset can anyone help please.
asked 11 months ago
Anonymous
south wales
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Please get in touch with your network provider who will be able to send you the correct MMS settings.

Thanks
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I download the topeak app on my galaxy y young

asked 11 months ago
Shirley sanderson
Norwich
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Shirley,

You can search for this app in your Google Play store straight from your device. If the app doesn't appear in the search results it would suggest it wasn't compatible with your device.

Please kindly note, we cannot guarantee compatibility with any application not developed by Samsung.

Thanks
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i send same text to more than one person

asked 11 months ago
flower
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To do this, please navigate to the following menu;

Open Messages > Tap on Compose Message icon > Tap on Add Contact icon > Select all the contacts you wish to sent the message to.

Hope this helps,

Thanks
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I download the market app

asked 11 months ago
Royston
Sunderland
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Royston,

The Market application is pre-installed on your device. It may be called the Google Play store.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

audible and screen lock sounds

the green ticks are active but no audible and screen lock sounds are heard when using phone
asked 11 months ago
gary
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Gary,

We recommend you check the volume of the phone by pulling down the notification panel.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I transfer apps from the phone memory to the sd card?

I have a Samsung Galaxy Y GTS 5360 Android 2,3.6
asked 11 months ago
Karen
UK
on Galaxy Y (Black)
+6points
7out of 8found this question helpful.
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1 answer
Answers
answer 1
Hi Karen,

Unfortunately, it is not possible to store apps on your external SD card.

Thanks
answered 11 months ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

How do I turn off vibrate when phone on silent?

asked 1 year ago
Msmith
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can do this by navigating to the following menu:

Applications > Settings > Sound > Vibrate > Ensure that ‘Never’ is selected.

Thanks
answered 1 year ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
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