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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Y (Black)

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
418 Questions
 | 
204 Answers
Overall Rating:
3.958 out of 5
4
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Questions & Answers for samsung Galaxy Y (Black)

Question

How Can I Receive Pictures on my Samsung GT- S5360

I have a Samsung GT -S5360 but it doesnt seem to receive pictures.My phone says it is downloading them but then nothing happens. Called in at EE shop but they couldnt help.Called their customer support but they were useless.How can i receive pictures?????
asked 8 months ago
cyril295
Wales
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You will need to get the MMS settings for your phone sent to your device from your network provider.

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to factory rest

forgot password to email on samsung app, need to factory reset to sell on but wont let me till samsung app removed?
asked 8 months ago
churchie4071
east anglia
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Below is instructions on how to perform the factory data reset on your device;

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1034600&cdsite=uk&status=

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i unlock my daughers keypad as she has locked it by mistake

MY DAUGHTER HAS PUT A LOCK ON HER KEYPAD BUT HAS FORGOTTEN IT, WHAT DO WE DO
asked 8 months ago
MARY
PICKERING
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mary,

You will need to have your phone re flashed. This can be done at a local Samsung service centre.

To find your nearest Samsung service centre please follow this link and input your postcode;

http://www.samsung.com/uk/support/servicelocation/

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why wont my samsung galaxy y connect to samsung kies

despite downloading kies and samsung mobile phone drivers it still wont connect to my phone
asked 8 months ago
scott
glasgow
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Scott,

For assistance with this we recommend you contact a member of our Galaxy Support team on 0330 726 7864.

Thanks
answered 8 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

im having problems sending and recieving picture messages with my galaxy y....how can i fix this?

can send and recieve sms but not picture messages
asked 9 months ago
Anonymous
south wales
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please get in touch with your network provider who will be able to send you the correct MMS settings.

Thanks
answered 8 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how to recieve and send mms messages

im having trouble sending picture messages off my galaxy y handset can anyone help please.
asked 9 months ago
Anonymous
south wales
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please get in touch with your network provider who will be able to send you the correct MMS settings.

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I download the topeak app on my galaxy y young

asked 9 months ago
Shirley sanderson
Norwich
on Galaxy Y (Black)
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1 answer
Answers
answer 1
Hi Shirley,

You can search for this app in your Google Play store straight from your device. If the app doesn't appear in the search results it would suggest it wasn't compatible with your device.

Please kindly note, we cannot guarantee compatibility with any application not developed by Samsung.

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i send same text to more than one person

asked 9 months ago
flower
on Galaxy Y (Black)
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1 answer
Answers
answer 1
Hi,

To do this, please navigate to the following menu;

Open Messages > Tap on Compose Message icon > Tap on Add Contact icon > Select all the contacts you wish to sent the message to.

Hope this helps,

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I download the market app

asked 9 months ago
Royston
Sunderland
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Royston,

The Market application is pre-installed on your device. It may be called the Google Play store.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

audible and screen lock sounds

the green ticks are active but no audible and screen lock sounds are heard when using phone
asked 9 months ago
gary
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Gary,

We recommend you check the volume of the phone by pulling down the notification panel.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I transfer apps from the phone memory to the sd card?

I have a Samsung Galaxy Y GTS 5360 Android 2,3.6
asked 9 months ago
Karen
UK
on Galaxy Y (Black)
+6points
7out of 8found this question helpful.
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1 answer
Answers
answer 1
Hi Karen,

Unfortunately, it is not possible to store apps on your external SD card.

Thanks
answered 9 months ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

How do I turn off vibrate when phone on silent?

asked 10 months ago
Msmith
on Galaxy Y (Black)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can do this by navigating to the following menu:

Applications > Settings > Sound > Vibrate > Ensure that ‘Never’ is selected.

Thanks
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Memory full

My daughter has a Galaxy Y but loading a few apps leads to internal memory full but there is lots of spare memory on the sd card. How can extra apps be loaded we have tried deleting messages etc. but this only clears the memory card
asked 10 months ago
WARREN
DORCHESTER
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please find information regarding this on the link provided:

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1027635&cdsite=uk&status=

We recommend you use the SD card memory to save media files rather than applications.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do you set up a family group

it is a galaxy young GT5360
asked 10 months ago
Carol
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Carol,

Details on how to set up a group text are included in the link below;

http://skp.samsungcsportal.com/inte...

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I delete the contacts history (it's very full) from the phone?

asked 10 months ago
Cynthia
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cynthia,

You can delete call/contact history by following these steps:

Contacts > Logs > Tap on the left hand menu key at the bottom of the handset > Tap Delete > Select the log/s you wish to delete.

Thanks
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How does the micro SD card fit into the phone, the user manual shows a slot on the side under the back cover but this is blocked by a piece of plastic

asked 10 months ago
Cynthia
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cynthia,

The SD card should go in a slot on the side of the phone.

If you cannot insert the card here, or there is something blocking it, please ensure the phone does not already have an SD card inserted.

If you continue to experience problems, please contact a member of our Galaxy Support team on 0330 726 7864.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

what is the micro adaptor for that came in the box with the phone

asked 10 months ago
Cynthia
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cynthia,

A micro adaptor is mircoSD Cards.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How do i move apps from phone memory over to SD card?

asked 11 months ago
dave
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Dave,

It is not possible to move apps to the SD card.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

storage

I have only installed 3 items on my Galaxy Y and its not letting me add any more due to lack of storage. What can I do to make more space
asked 11 months ago
Jane
Gloucester
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jane,

Please ensure all media files such as music, photos and videos are all saved to your external memory card. This will free up space on your internal memory for applications.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

does this phone have predictive text

asked 11 months ago
phil
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Phil,

Yes this phone has predictive texting.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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