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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
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how do I remove the Weather information from my screen
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how do I change call sounds?
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Customer Questions & Answers for
samsung Galaxy Y (Black)

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
409 Questions
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201 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Y (Black)

Question

how to install kies

I have downloaded kies several times but it will not install i keep getting the message i am not connected to web although i know i am. i also get the same message when i try instaling it direct from your web site.
asked 1 year, 7 months ago
ossykeith
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Ossykeith,

Please ensure that any firewall software you have installed is not blocking KIES from accessing the internet.

Thanks.
answered 1 year, 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to check phone mimi number

asked 1 year, 6 months ago
Asoka
Sri Lanka
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Asoka,

IMEI number ( located underneath the battery).

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

HOW CAN I UPDATE MY SOFTWARE

IT SAYS MY STORAGE CAPACITY IS FULL, BUT IT ISNT (GALAXY Y)
asked 1 year, 6 months ago
FLOSS
on Galaxy Y (Black)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Floss,

You can update your phone software - if one is available - via Samsung Kies; http://www.samsung.com/uk/support/u...

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how do i find the camera on my samsung galaxy gt s5360

asked 1 year, 6 months ago
veryoldchick
hull
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Veryoldchick,

The camera will be found in Applications or on the Home Screen.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

add an extra number to a contact

gt-s5360
asked 1 year, 6 months ago
ozzman
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Ozzman,

Go to Contact > Press the pencil lead icon (Edit) > Under 'Phone' you should press the plus (+) icon to add an additional number.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Low internal memory/storage?

That's what is currently in my notifications... When I press it, it opens up the downloads I have, but there's so many different things. Is there an easy way to free up internal memory without having to work out everything that can be deleted and then going through and deleting it all? Or anything else I can do?
I can't delete/clear the notification so it's bugging me :')
asked 1 year, 6 months ago
Abbie
on Galaxy Y (Black)
-1point
1out of 3found this question helpful.
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1 answer
Answers
answer 1
Hi Abbie,

You can free up space on your device by deleting old messages, contacts, applications and media. You may also be able to move some applications to your memory card to free up more internal memory.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
-11points
0out of 11found this answer helpful.
Question

I cant find all of my messages

Does it delete itself the messages? When I go to chat page I cant find the old messages. Are they restored somewhere else?
asked 1 year, 6 months ago
christie1995amgreece
on Galaxy Y (Black)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Christie1995amgreece,

There is a setting in the Messaging application that - if enabled - will delete older messages once the maximum number of messages has been reached. To disable this function, opent the Messaing application > Press Menu > Settings > Untick the 'Delete old messages' box.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Is there going to be android update for GT-s5360?

Will samsung release ICS or JB android for GT-s5360 or a better android other than gingerbread
asked 1 year, 5 months ago
nshkaoi
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nshkaoi,

We have no information at present to suggest that the Galaxy Y will receive a new update in the near future. You can follow us on twitter, Facebook and here; www.samsung.com/uk/new to keep up to date regarding new firmware releases for handsets.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Does the Samsung Galaxy Y going to have a upgraded OS

Does the Samsung Galaxy Y going to be upgraded (Android OS)
asked 1 year, 5 months ago
Kieran
on Galaxy Y (Black)
+6points
7out of 8found this question helpful.
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1 answer
Answers
answer 1
Hi Kieran,

There are no plans at present for the Galaxy Y receive a software update.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-1point
7out of 15found this answer helpful.
Question

i bought my phone a year ago and i have lost signal and i can not text or call any one. could you please tell me how to fix this?

the phone will not text or call any one and wont pick up signal! samsung galaxy young
asked 1 year, 5 months ago
Samm9123
inverness
on Galaxy Y (Black)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Samm9123,

Can you please reset the device by going to Settings > Privacy > Factory data reset. Prior to resetting, can you please ensure all data and files are backed up via Samsung Kies. If this does not resolve the issue, then please contact your network provider for further assistance.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I end an internet browsing session?

I would like to know how to end an internet browsing session on my Galaxy Y without having to use the 'back' button to repeatedly scroll back through all of the web pages I have visited.
asked 1 year, 5 months ago
Karen
York
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Karen,

At the top of your screen when using the browser on the right hand side if you tap the icon a red X will appear. You can use this to close the application or just 1 tab.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I get my Galaxy to make a noise and vibrate more than once when a message comes in

asked 1 year, 5 months ago
Jean
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jean,

When you go into settings you can change the notification and pick the one more suited to your needs.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

why do so few of these questions have answers?

Is it relying solely on other owners or does the support team deal with them? I have had one for a week and have several probably stupid questions that the shop I bought it from can't answer... like why can I only msg 10 people at a time when my old slider could do 20.
asked 1 year, 5 months ago
busybee64
London
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The default Messaging app in the Android OS supports sending group SMS messages of up to ten contacts only. This is due to the Android operating sysytem and applies to all Android based phones.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can i get upgrades when Kies will not allow my Galaxy GT-S5360 Phone to connect with my PC

I have been through all the procedures to connect my Galaxy GT-S5360 to my PC but I have had no success.
A upgrade came up which I accepted but it cancelled itself before it could complete, with the message; "unable to connect to GT-S5369, failed to retrieve device information"
asked 1 year, 5 months ago
Hank
Liverpool
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Hank,

If you are unable to update your handset via KIES you can go to one of our walk in service centres and they can do this for you:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

my galaxy y suddenly no sounds at all, media volumn or ringer volumm set high but still no sound, why?

galaxy y
asked 1 year, 5 months ago
Mayy
Malaysia
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mayy,

Can you please reach out to our colleagues at Samsung Malaysia for assistance with your query;

http://www.samsung.com/my/#latest-home

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I'm experiencing poor signal everywhere - is there a fix for this?

asked 1 year, 5 months ago
Anonymous
on Galaxy Y (Black)
-1point
0out of 1found this question helpful.
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0 answers
Answers
This question currently has no approved answers.
Question

Galaxy Y S5360 Need more instructions.

Ive just bought the above phone and have tried to set up a google account to connect to facebook but it keeps telling me that i need to change the settings, they were suppose to send me a text how to do this and they havnt yet. I dont really know what im doing wrong, please help!!
asked 1 year, 4 months ago
miniC
on Galaxy Y (Black)
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi miniC,

Could you please contact our technical support team who will be able to advise you on this 03307267864.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How do I set a piece of music as a ringtone?

I've loaded up various music files, but can't find a setting that allows me to use one as a ringtone.
asked 1 year, 4 months ago
mongomoonbladder
bideford, uk
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Open the music player, choose the track you wish to use as the ringtone and press and hold down on the song. You should choose 'Set as' or 'Use as' from the option list. Then choose 'Caller ringtone'.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
+4points
4out of 4found this answer helpful.
Question

set up simcard lock

which is the default pin code when phone is reset
asked 1 year, 4 months ago
neil
hastins
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

Can Samsung galaxy y S5360 play more than one programs at same time or not?

Such as e-mail, facebook & twitter at same time.
asked 1 year, 4 months ago
Tamer
Egypt
on Galaxy Y (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Tamer,

Yes, the Galaxy Y is able to running different applications simultaneously.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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