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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Y (Black)

Start your new smart life with the Samsung Galaxy Y, specially designed for young, dynamic mobile users who want to stay in touch and connected on the move. You can enjoy all the benefits of an Android-driven smartphone, including great apps, faster downloads, Wi-Fi connectivity and a more intuitive and attractive user interface. Accessing web-based apps and mobile internet has never been easier, with an on-screen QWERTY keyboard for fast and easy messaging and spacious 3” screen despite the Galaxy Y’s compact and sleek design. Welcome to a smarter, better life.
Customer Questions & Answers:
430 Questions
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211 Answers
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Questions & Answers for samsung Galaxy Y (Black)

Question

how can I use the option update from sdcar.

how can I use the option update from sdcar.
asked 2 days ago
dirkmoeller
on Galaxy Y (Black)
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Question

How to quit Silent Modfe?

Hello! I canot exit from Silent Mode. By trying to set ringtones Silet Mode disappears, without the list of ringtones. Its not possible to deselect silent mode. Why???
asked 5 days ago
Bernadette
Hungary
on Galaxy Y (Black)
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Question

why doesnt the information box appear on Kies when I want to rip a cd? It is supposed to appear automatically when a cd is inserted into the player.

Kies
asked 3 weeks, 2 days ago
Alan
Preston Lancs
on Galaxy Y (Black)
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Question

How do I transfer numbers from sim to phone

asked 3 weeks, 6 days ago
Barbara
Colchester
on Galaxy Y (Black)
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1 answer
Answers
answer 1
Hi.

Please check out page 71 of the user manual for guidance on how to do this: http://downloadcenter.samsung.com/content/UM/201302/20130220175925733/GT-S5360_UM_EU_Gingerbread_Eng_Rev.1.2_130220_Screen.pdf

I hope this helps.
answered 2 weeks, 4 days ago
Samsung E-Support
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Question

My galaxy S5360 has locked itself and I cannot open it what should i do

I have tried taking the battery and sim out when returned i still get the samsung and galaxy logos going around in a loop
asked 1 month, 1 week ago
kafar
on Galaxy Y (Black)
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1 answer
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answer 1
Hi.

If the privacy lock has been forgotten, please check out the following link to find your nearest service centre: http://www.samsung.com/uk/support/servicelocation/
An engineer will then be able to safely unlock your device.

I hope this helps.
answered 1 month, 1 week ago
Samsung E-Support
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Question

registering mobile phone

trying to register galaxy y model GTS560 but not recognizing serial number of 0168?
asked 1 month, 2 weeks ago
richard
stamford
on Galaxy Y (Black)
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Question

Replacement charger for gt-s5360

what is the recommended volyage for a galaxy y gt-s5360 charger. I can only find 5.2 v.
asked 1 month, 2 weeks ago
rdtandy
Luton
on Galaxy Y (Black)
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Question

How do I use my Galaxy just as a PAYG phone?

Because of limited mobility I want to use my Galaxy Young only to phone and send messages using the touch screen, as I am PAYG how do I disable any features that use all my credit such as updates, browsers, android etc.
asked 1 month, 2 weeks ago
Gee_Tee1955
Southampton UK
on Galaxy Y (Black)
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answer 1
Hi,

If you go to Settings > Data Usage > Set Mobile Data > Untick Mobile Data, this will disable your mobile data so you will not be charged. I would advise contacting your network provider for further help as they will be able to advise you further on charges depending on your tariff.

Hope this helps.
answered 1 month, 2 weeks ago
Samsung E-support
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Question

How do I find out what my credit is?

How much money I have left on phone.
asked 1 month, 3 weeks ago
Keith
England
on Galaxy Y (Black)
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answer 1
Hi.

In this instance, you will need to contact your network provider directly. They will be able to inform you on the correct procedure for checking your mobile credit.

Thanks.
answered 1 month, 3 weeks ago
Samsung E-Support
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Question

I have a new Samsung Galaxy Tablet model number SM-T210.My problem is i am unable to view a video attachment that has been emailed to me.What do i do?

asked 2 months, 1 week ago
sgrundyspen
Unitd Kingdom
on Galaxy Y (Black)
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answer 1
Hi,

The Galaxy Tab 3 7.0 WiFi only plays files that are in the formats listed: H.263, H.264, MPEG4, WMV, DivX. If the video attachment is not in one of the above formats, then I'm afraid the tablet does not support this.

Hope this helps.
answered 2 months, 1 week ago
Samsung E-support
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Question

All my contacts stored in the mobile phone disappeared (the ones stored in the sim card didnt), anyone knows why? Thanks

asked 2 months, 2 weeks ago
steven86
on Galaxy Y (Black)
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answer 1
Hi.

It is possible that the ‘SIM only’ folder is set to display. Please check this by going to Contacts > Press the Menu soft key > Contacts to display > Select which type of contacts you wish to display.

It may also help to store all of your contacts in one place. You can do this by using the Import/Export option on your Galaxy Y. To do this, please go to Contacts > Press the Menu soft key > Import/Export > Select preferred option. You can choose where to store contacts on the device, and also which contacts you wish to export if you choose to do so.

Thanks.
answered 2 months, 1 week ago
Samsung E-Support
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Question

HaS ANYONE FOUND ANY RETRACTABLE EARPHONES THAT WOULD WORK PERFECTLY IN A SAMSUNG GALAXY YOUNG S5360? iF YOU HAVE, please SEND ME THE LINK :) X

HaS ANYONE FOUND ANY RETRACTABLE EARPHONES THAT WOULD WORK PERFECTLY IN A SAMSUNG GALAXY YOUNG S5360? iF YOU HAVE, please SEND ME THE LINK :) X
asked 3 months ago
cwalker8602
England
on Galaxy Y (Black)
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Question

How can I stop the phone notifying me that I have voicemail, when I dont have any.

This happens every time the phone is switched on.
asked 3 months, 3 weeks ago
Paul r w
Fakenham Norfolk
on Galaxy Y (Black)
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1 answer
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answer 1
Hi.

I recommend performing a factory data reset on your Galaxy Y. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 3 months, 3 weeks ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

unable to download games

unable to download application or games getting response as there is no sufficient space but whereas my sd card is having more than 3gb place and application is only in 20 mb can you solve my problem
asked 3 months, 3 weeks ago
anand
hyderabad
on Galaxy Y (Black)
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Question

why does my phone keep switching itself off

asked 4 months ago
forgett it
scotland
on Galaxy Y (Black)
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Question

why does my phone keep switching itself off

asked 4 months ago
forgett it
scotland
on Galaxy Y (Black)
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Question

How long should a fully charged battery last in standby

How long should the battery charge last in standby
asked 4 months, 1 week ago
Brian Bass
Leicester
on Galaxy Y (Black)
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Question

I seem to have lost the Play store app from my apps screen, how do I get it back?

asked 4 months, 2 weeks ago
Hilary
Yelverton
on Galaxy Y (Black)
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Question

My Sons phone will not boot i just think it needs a reflash of the os not sure what file to use

it is a samsung galaxy young GT-S5360
asked 4 months, 2 weeks ago
Kryton
Manchester
on Galaxy Y (Black)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 4 months, 2 weeks ago
Samsung E-Support
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Question

I have over 1,000 emails in my inbox. How do I select all to delete?

asked 4 months, 3 weeks ago
Monovian
Norfolk
on Galaxy Y (Black)
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answer 1
Hi.

This selection will differ from each email application. If you are using the email application that is pre-installed on to the device, simply press the select all option at the top of your inbox folder. This will place a tick next to each of your emails. After this selection has been made, select the delete button.

Alternatively, if you are using a third party email application, please contact them directly for specific information regarding the app features.

Thanks.
answered 4 months, 2 weeks ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
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