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Customer Questions & Answers for
samsung Galaxy Pocket Neo

Enjoy a pocket-friendly mobile that gives you all the smart features you need to enjoy life on the go. The compact and stylish Samsung Galaxy Pocket Neo features the Android 4.1 Jelly Bean operating system, so you can enjoy a world of amazing Android apps and games. The device also offers powerful performance, fast and smooth internet browsing and smart features such as the Motion UI and fine-tuned multimedia playback.
Customer Questions & Answers:
23 Questions
 | 
18 Answers
Overall Rating:
3.743 out of 5
3.7
out of
5

Questions & Answers for samsung Galaxy Pocket Neo

Question

Callers cannot hear me.

Speaker
asked 2 months, 1 week ago
ads0604
Cape town
on Galaxy Pocket Neo
0points
0out of 0found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
Question

Why I cant transfer video ?

After transfer, it say Unable to Load Video
asked 4 months, 1 week ago
huntergaryson
on Galaxy Pocket Neo
0points
0out of 0found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
Question

How to enable vibration?

asked 5 months, 1 week ago
Shakil
on Galaxy Pocket Neo
0points
0out of 0found this question helpful.
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0 answers
Answers
This question currently has no approved answers.
Question

Why cant I unlock the screen?

padlock appears on screen. after a double tap as instructed it always re-appears making the phone virtually unusable.
asked 6 months ago
moncur
perth
on Galaxy Pocket Neo
0points
0out of 0found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
Question

i have yellow writing on my screen which includes the pda info. how do i take this off the screen as its covering up my apps. please help.

Need your help.
asked 7 months ago
david
wales
on Galaxy Pocket Neo
0points
0out of 0found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
Question

how do i get pin no.

How do I get pin number for new sim
asked 7 months ago
pauline
glasgow
on Galaxy Pocket Neo
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the query, I recommend contacting your network provider directly.

Thanks.
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

how do i transfer music from my laptop

asked 11 months ago
michael
dg165jz
on Galaxy Pocket Neo
-2points
0out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Please follow the instructions on page 33 of the user manual, which is provided in the link below.

http://downloadcenter.samsung.com/content/UM/201305/20130527153855105/GT-S5310_UM_EU_Jellybean_Eng_Rev.1.0_130516.pdf

I hope this helps.
answered 11 months ago
Samsung E-Support
0points
3out of 6found this answer helpful.
Question

How can I enter a contact no

asked 11 months ago
Norman
Ireland
on Galaxy Pocket Neo
-7points
1out of 9found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hi.

Please see page 41 onwards of the user manual provided in the link below.

http://downloadcenter.samsung.com/content/UM/201305/20130527153855105/GT-S5310_UM_EU_Jellybean_Eng_Rev.1.0_130516.pdf

I hope this helps.
answered 11 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
answer 2
Hi Norman, Please check out this link for the manual (page 41) on how to do this http://downloadcenter.samsung.com/content/UM/201305/20130527153855105/GT-S5310_UM_EU_Jellybean_Eng_Rev.1.0_130516.pdf. Hope this helps.
answered 11 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

how do you delete games

asked 11 months ago
touheed
on Galaxy Pocket Neo
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please see page 26 of the user manual provided in the link below.

http://downloadcenter.samsung.com/content/UM/201305/20130527153855105/GT-S5310_UM_EU_Jellybean_Eng_Rev.1.0_130516.pdf

Thanks.
answered 11 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

I have a pocket neo and would like to know how to turn off the double tap lock feature during calls.

asked 1 year, 2 months ago
Emiack76
on Galaxy Pocket Neo
-7points
10out of 27found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, please contact our Galaxy support centre on 0330 726 7864 for further assistance.

Thanks
answered 1 year, 1 month ago
Samsung E-support
-42points
2out of 46found this answer helpful.
Question

where do I find call setings?

where do I find call setings?
asked 1 year, 2 months ago
Zoricaaa
on Galaxy Pocket Neo
-2points
1out of 4found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Here is a link to the user manual http://downloadcenter.samsung.com/content/UM/201302/20130220175925733/GT-S5360_UM_EU_Gingerbread_Eng_Rev.1.2_130220_Screen.pdf.

Hope this helps.
answered 1 year, 1 month ago
Samsung E-support
-2points
1out of 4found this answer helpful.
Question

how to flash samsung galaxy pocket neo

hi all
I just wanna know how to samsung galaxy pocket neo
asked 1 year, 3 months ago
ta7seen
everywhere
on Galaxy Pocket Neo
0points
7out of 14found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Here is a link to our service centre locator, http://www.samsung.com/uk/support/servicelocation/ This will provide you with details of your nearest drop-in centre to get your Galaxy Pocket Neo flashed for you. Hope this helps.
answered 1 year, 2 months ago
Samsung E-support
-6points
1out of 8found this answer helpful.
Question

What SAR rating does this phone have?

asked 1 year, 5 months ago
KateM
Leeds
on Galaxy Pocket Neo
+1point
2out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Kate,

Below is a link with all the information regarding SAR levels on the Galaxy Pocket Neo;

http://www.samsung.com/sar/sarMain?...

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can i download watsapp and bbm on this phone?

asked 1 year, 6 months ago
thelisha
oudtshoorn
on Galaxy Pocket Neo
+1point
4out of 7found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Thelisha,

Please search for these applications in the Play store on your device.

If the applications are compatible with your phone they will appear in the search.

Unfortunately, we cannot guarantee compatibility with any application not developed or maintained by Samsung. We recommend you contact the developer of these apps to check compatibility with your Samsung device.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
-1point
2out of 5found this answer helpful.
Question

What size of sim fits into the phone?

asked 1 year, 7 months ago
Thank You
on Galaxy Pocket Neo
-5points
2out of 9found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

This phone is compatible with a micro Sim card.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
+5points
5out of 5found this answer helpful.
Question

What size Sim card does it use?

asked 1 year, 7 months ago
Graham
on Galaxy Pocket Neo
+2points
4out of 6found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Graham,

This device takes a Micro Sim card.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
+5points
5out of 5found this answer helpful.
Question

can you tether this phone to a PC?

either with cable or wirelessly
asked 1 year, 7 months ago
loungeroom
on Galaxy Pocket Neo
+7points
10out of 13found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Yes this is possible. You can find instructions on how to do this on the link provided:

http://skp.samsungcsportal.com/inte...

Thanks
answered 1 year, 7 months ago
Samsung E-Support
+9points
9out of 9found this answer helpful.
Question

Can I use a gps app on this phone?

asked 1 year, 7 months ago
Ross
on Galaxy Pocket Neo
+2points
4out of 6found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Ross,

Yes this phone has GPS.

Thanks
answered 1 year, 7 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

update 4.2 for Android

Whether the update 4.2 for Android, Samsung Pocket Neo s5310?
asked 1 year, 7 months ago
lastoka590
on Galaxy Pocket Neo
+28points
39out of 50found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Regarding your query please be advised that there is currently no official release date for a newer firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (twitter.com/SamsungMobileUK).

Thanks.
answered 1 year, 7 months ago
Samsung E-Support
+4points
8out of 12found this answer helpful.
Question

Unlock

How do I unlock the phone to enable a new sim to be used?
asked 1 year, 6 months ago
Anonymous
UK
on Galaxy Pocket Neo
+12points
16out of 20found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

This is something you will have to contact your network provider about.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
-3points
4out of 11found this answer helpful.
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