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Customer Questions & Answers for
samsung Galaxy Pocket Neo (Grey)

Enjoy a pocket-friendly mobile that gives you all the smart features you need to enjoy life on the go. The compact and stylish Samsung Galaxy Pocket Neo features the Android 4.1 Jelly Bean operating system, so you can enjoy a world of amazing Android apps and games. The device also offers powerful performance, fast and smooth internet browsing and smart features such as the Motion UI and fine-tuned multimedia playback.
Customer Questions & Answers:
18 Questions
 | 
18 Answers
Overall Rating:
4 out of 5
4
out of
5

Questions & Answers for samsung Galaxy Pocket Neo (Grey)

Question

how do i transfer music from my laptop

asked 3 months ago
michael
dg165jz
on Galaxy Pocket Neo (Grey)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Please follow the instructions on page 33 of the user manual, which is provided in the link below.

http://downloadcenter.samsung.com/content/UM/201305/20130527153855105/GT-S5310_UM_EU_Jellybean_Eng_Rev.1.0_130516.pdf

I hope this helps.
answered 2 months, 4 weeks ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How can I enter a contact no

asked 3 months, 1 week ago
Norman
Ireland
on Galaxy Pocket Neo (Grey)
-6points
1out of 8found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hi.

Please see page 41 onwards of the user manual provided in the link below.

http://downloadcenter.samsung.com/content/UM/201305/20130527153855105/GT-S5310_UM_EU_Jellybean_Eng_Rev.1.0_130516.pdf

I hope this helps.
answered 3 months, 1 week ago
Samsung E-Support
0points
1out of 2found this answer helpful.
answer 2
Hi Norman, Please check out this link for the manual (page 41) on how to do this http://downloadcenter.samsung.com/content/UM/201305/20130527153855105/GT-S5310_UM_EU_Jellybean_Eng_Rev.1.0_130516.pdf. Hope this helps.
answered 3 months, 1 week ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

how do you delete games

asked 3 months, 2 weeks ago
touheed
on Galaxy Pocket Neo (Grey)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Please see page 26 of the user manual provided in the link below.

http://downloadcenter.samsung.com/content/UM/201305/20130527153855105/GT-S5310_UM_EU_Jellybean_Eng_Rev.1.0_130516.pdf

Thanks.
answered 3 months, 2 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

I have a pocket neo and would like to know how to turn off the double tap lock feature during calls.

asked 5 months, 4 weeks ago
Emiack76
on Galaxy Pocket Neo (Grey)
-4points
5out of 14found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, please contact our Galaxy support centre on 0330 726 7864 for further assistance.

Thanks
answered 5 months, 3 weeks ago
Samsung E-support
-23points
0out of 23found this answer helpful.
Question

where do I find call setings?

where do I find call setings?
asked 6 months ago
Zoricaaa
on Galaxy Pocket Neo (Grey)
-1point
1out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Here is a link to the user manual http://downloadcenter.samsung.com/content/UM/201302/20130220175925733/GT-S5360_UM_EU_Gingerbread_Eng_Rev.1.2_130220_Screen.pdf.

Hope this helps.
answered 5 months, 3 weeks ago
Samsung E-support
-2points
1out of 4found this answer helpful.
Question

how to flash samsung galaxy pocket neo

hi all
I just wanna know how to samsung galaxy pocket neo
asked 6 months ago
ta7seen
everywhere
on Galaxy Pocket Neo (Grey)
0points
3out of 6found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Here is a link to our service centre locator, http://www.samsung.com/uk/support/servicelocation/ This will provide you with details of your nearest drop-in centre to get your Galaxy Pocket Neo flashed for you. Hope this helps.
answered 6 months ago
Samsung E-support
-3points
1out of 5found this answer helpful.
Question

What SAR rating does this phone have?

asked 9 months ago
KateM
Leeds
on Galaxy Pocket Neo (Grey)
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Kate,

Below is a link with all the information regarding SAR levels on the Galaxy Pocket Neo;

http://www.samsung.com/sar/sarMain?...

Thanks.
answered 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How do u take the lock of samsung pocket neo when I am in a phone call instead of keep double tapping my screen every couple of seconds can u help ple

Every time I make or receive a call I have to keep tapping my screen twice to get it to unlock its a samsung galaxy pocket neo
asked 9 months ago
patrick.apps
United Kingdom
on Galaxy Pocket Neo (Grey)
-19points
2out of 23found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Patrick,

We recommend you contact our Galaxy Team on 0330 726 7864 so that we can troubleshoot this issue with you.

Thanks.
answered 9 months ago
Samsung E-Support
-39points
2out of 43found this answer helpful.
Question

Can i download watsapp and bbm on this phone?

asked 10 months ago
thelisha
oudtshoorn
on Galaxy Pocket Neo (Grey)
-1point
1out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Thelisha,

Please search for these applications in the Play store on your device.

If the applications are compatible with your phone they will appear in the search.

Unfortunately, we cannot guarantee compatibility with any application not developed or maintained by Samsung. We recommend you contact the developer of these apps to check compatibility with your Samsung device.

Thanks
answered 10 months ago
Samsung E-Support
0points
2out of 4found this answer helpful.
Question

What size of sim fits into the phone?

asked 10 months ago
Thank You
on Galaxy Pocket Neo (Grey)
0points
2out of 4found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

This phone is compatible with a micro Sim card.

Thanks
answered 10 months ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

What size Sim card does it use?

asked 10 months ago
Graham
on Galaxy Pocket Neo (Grey)
+2points
3out of 4found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Graham,

This device takes a Micro Sim card.

Thanks
answered 10 months ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

can you tether this phone to a PC?

either with cable or wirelessly
asked 11 months ago
loungeroom
on Galaxy Pocket Neo (Grey)
+3points
5out of 7found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Yes this is possible. You can find instructions on how to do this on the link provided:

http://skp.samsungcsportal.com/inte...

Thanks
answered 11 months ago
Samsung E-Support
+5points
5out of 5found this answer helpful.
Question

Can I use a gps app on this phone?

asked 11 months ago
Ross
on Galaxy Pocket Neo (Grey)
+2points
4out of 6found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Ross,

Yes this phone has GPS.

Thanks
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

update 4.2 for Android

Whether the update 4.2 for Android, Samsung Pocket Neo s5310?
asked 11 months ago
lastoka590
on Galaxy Pocket Neo (Grey)
+13points
18out of 23found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Regarding your query please be advised that there is currently no official release date for a newer firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (twitter.com/SamsungMobileUK).

Thanks.
answered 11 months ago
Samsung E-Support
+2points
5out of 8found this answer helpful.
Question

Unlock

How do I unlock the phone to enable a new sim to be used?
asked 10 months ago
Anonymous
UK
on Galaxy Pocket Neo (Grey)
+4points
6out of 8found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

This is something you will have to contact your network provider about.

Thanks
answered 10 months ago
Samsung E-Support
-4points
3out of 10found this answer helpful.
Question

How do I get a SMS notification tone to repeat

asked 11 months ago
Anonymous
North Wales
on Galaxy Pocket Neo (Grey)
+1point
2out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

You can set your message tone to repeat by following these steps:

1. From your main screen tab on messages

2. From your inbox tab on the menu key located at the bottom, left had side of your handset

3. This will bring up a separate list. Select Settings.

4. Scroll down until you reach Notification settings, select message alert repetition.

5. This will give you options on how often you would like the tone to repeat

Thanks
answered 11 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Samsung Galaxy Pocket Neo Mobile Phone

I would like a to ask you about Samsung Galaxy Pocket Neo Mobile Phone . Can I use skype video call, YouTube video , internet browsing , Facebook , wifi. Thx
asked 11 months ago
Anonymous
Colindale
on Galaxy Pocket Neo (Grey)
-1point
3out of 7found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

The Galaxy Pocket Neo gives you full web browsing capabilities and allows you to connect to Wi-Fi.

It also has Samsung Apps allowing you to download third party apps onto the phone.

Please note that the app’s you have named are all third party apps which are developed and maintained by their developers. We cannot guarantee full compatibility.

View full features and specification by clicking on the link below;

http://www.samsung.com/uk/consumer/...

Thanks.
answered 11 months ago
Samsung E-Support
+1point
6out of 11found this answer helpful.
Question

How do I unlock the phone function

asked 1 year, 3 months ago
Gail
on Galaxy Pocket Neo (Grey)
-4points
0out of 4found this question helpful.
Answer this Question
0 answers
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