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Customer Questions & Answers for
samsung GT-S3350

Customer Questions & Answers:
26 Questions
 | 
16 Answers
Overall Rating:
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Questions & Answers for samsung GT-S3350

Question

HOw do I back up text messages from a samsung chat?

My samsung chats screen has died so I have bought a samsung pocket 2... how do I transfer over my text messages?
asked 5 months ago
christineS
on GT-S3350
0points
0out of 0found this question helpful.
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0 answers
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Question

How to transfer the contacts from my GTS-S3350 to Galaxy S4?

asked 7 months ago
Nikola
Macedonia
on GT-S3350
0points
0out of 0found this question helpful.
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0 answers
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Question

how do i access my voicemail

asked 6 months ago
louise
birmingham
on GT-S3350
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

In this instance, you will need to contact your network provider directly. The method of accessing your voicemail may differ from carrier to carrier.

Thanks.
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

help

hi phone was stolen and now I am getting text messages sayin keep this message imei and the number. it is now in Poland it was stolen from Scotland how can I block it so I dont keep getting texts everytime they switch phone on I get message and its different mobile numbers they are using
asked 8 months ago
wendz
aberdeen scotland
on GT-S3350
0points
0out of 0found this question helpful.
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0 answers
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Question

Why cant I make calls or text emergency only

None
asked 10 months ago
Lynne
Uk
on GT-S3350
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend contacting your network provider directly with regards to this issue.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How to import contacts on Samsung GT 3350

I am trying to import vCard contacts that are saved on my SD card to my phone. The format should be supported by android/ samsung, but I cannot for the life of me find the Import/export option for contacts that I used to have on my other samsung phone.
asked 11 months ago
ClaFe
London
on GT-S3350
-3points
0out of 3found this question helpful.
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0 answers
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Question

my daughter has locked her samsung chat 335 its the phone lock code??

I have tried all advice given on google search and nothings worked like a reset of phone never worked unsure how to unlock this now and she cant remember it! She also locked sim pin but got new sim card to sort that now just need to get past phone lock
asked 10 months ago
sashalp
havant
on GT-S3350
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

As you cannot unlock the phone to perform the reset i would recommend contacting your nearest Samsung service centre to see how they can assist you. You can find your nearest centre using the locator in the link provided.

Thanks.

http://www.samsung.com/uk/support/servicelocation/
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I disable the balance notification alert tone on my Samsung Chat 335

asked 10 months ago
Angie
England
on GT-S3350
0points
0out of 0found this question helpful.
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Question

Even with Samsung Kies , I cant connect my Ch@t335 to my PC , why ?

asked 1 year ago
luckeR
on GT-S3350
+5points
7out of 9found this question helpful.
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2 answers
Answers
answer 1
Hi.

I recommend trying the troubleshoot connection option on Samsung Kies. Ensure that you are operating on Samsung Kies and not Kies 3. To perform the “troubleshooting connection” please follow the steps below.

1. Disconnect the device from the computer and launch Samsung Kies.
2. Click "Troubleshoot connection error". You can also access this under “Tools”.
(Please make sure your device is disconnected from Samsung Kies and click Start to run the troubleshooting process.)
3. Kies is now initializing the connection. (The time of completion will vary depending on your computers performance.)
4. Click complete and connect your device to the computer.
5. Follow the instructions on page 53 of the user manual provided in the link below to connect to Kies.

http://downloadcenter.samsung.com/content/UM/201304/20130413103940656/GT-S3350_UM_Open_EU_Eng_Rev.1.3_130205_Screen.pdf

If you are connecting your device to the computer without Samsung Kies then please try these steps:

1. Remove all previously installed Samsung software or drivers.
2. Connect your device to the computer.
3. Allow the computer to detect the device and install the drivers.

If the above steps haven’t rectified the problem try the process again, however using a different USB port on the computer. Also if possible, try the process with a new USB cable.

I hope this helps.
answered 1 year ago
Samsung E-Support
-5points
5out of 15found this answer helpful.
answer 2
Hi,

Once, you have connected your device to the PC using the USB cable, in Menu mode, select Settings → PC connections → Samsung Kies. If this does not work, connect to a mass storage device. Reconnect your device to the computer using the USB cable and in Menu mode, select Settings → PC connections → Mass storage. When connected, a pop-up window will appear on the PC. Open the folder to view files and then copy files from the PC to the memory card or devices internal memory. Hope this helps.
answered 1 year ago
Samsung E-Support
-7points
1out of 9found this answer helpful.
Question

Problem with making calls

Help needed please. No calls. Just says emergency calls only. Have full battery and full signal. What do I do. Model is Samsung gt-s. 3350
asked 11 months ago
Tony
Ipswich
on GT-S3350
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Tony,

Are you able to send text messages? If not, then it seems that you may need to contact your network provider regarding this issue. Hope this helps.
answered 11 months ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

Will New PC Studio software work with a GT-S3350 mobile?

NPC studio software in great. Will this work with S3350. Thanks.
asked 11 months ago
Richard
UK
on GT-S3350
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

I'm afraid that the GT-S3350 is not compatible with the New PC Studio software. New PC Studio only supports a limited number of devices.

However, the GT-S3350 can be connected via Samsung Kies. Please see page 53 onwards of the user manual for a step by step guide on how to do this.

http://downloadcenter.samsung.com/content/UM/201304/20130413103940656/GT-S3350_UM_Open_EU_Eng_Rev.1.3_130205_Screen.pdf

I hope this helps.
answered 11 months ago
Samsung Support
0points
2out of 4found this answer helpful.
Question

How do i set up mms and e-mail

Please send me full
proceedure for setting up mms and e-mail
asked 11 months ago
bobd007
Bridlington
on GT-S3350
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Please check out this link for the manual (page 30-31) on how to do this http://downloadcenter.samsung.com/content/UM/201304/20130413103940656/GT-S3350_UM_Open_EU_Eng_Rev.1.3_130205_Screen.pdf. Hope this helps.
answered 11 months ago
Samsung Support
-1point
0out of 1found this answer helpful.
Question

can I remove the social media apps or hide them as this is for a young girl

asked 1 year ago
rogerthedodger
milton keynes
on GT-S3350
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, I'm afraid that you cannot remove or hide pre-installed applications on this device. Thank you.
answered 1 year ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

my samsung GT-s3350 always turns of when i type a letter

asked 1 year, 2 months ago
zozo .m.
on GT-S3350
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, please call the Galaxy team on 0330 726 7864 for further information.

Thanks
answered 1 year, 2 months ago
Samsung E-support
+1point
1out of 1found this answer helpful.
Question

Why does my phone say "incorrect simcard?"

i bought the phone and tried to put my simcard in it. a message comes up "incorrect simcard" and i cant use the phone The sim works in other phones so i know its the phone. The phone is on Orange and the sim is an Orange sim???
asked 1 year, 2 months ago
fkelly
warwicshire
on GT-S3350
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

chat335 - why does it keep going to standby/sleep before I can complete any task?

I know that pressing alt will restore the screen but having to do this all the time renders the phone pretty useless
asked 1 year, 4 months ago
sreeves
uk
on GT-S3350
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

It is most likely a minor software confliction that is causing this issue to occur.

These minor software issues can easily be resolved by performing a factory reset on your device.
You can perform a factory reset on your device by navigating to the following menu:

Settings > Backup and reset > Factory data reset

Please note you will lose all applications and saved data, including your Google account, so ensure that you back up your device prior to performing the reset. This may help resolve any issues you are having.

If you continue to experience these issues after the reset please contact our Technical Support Team for further assistance on 0330 7267864.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Can i use the browser with just the wifi and not have a data plan?

I would like to give this to one of my kids and they do not have data plans but the house has wifi. Can it be set up to just use the wifi for all social networking.
asked 1 year, 8 months ago
Anonymous
on GT-S3350
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Yes you can do this, although you will have to contact the network provider and have the data removed from your plan.

Thanks.
answered 1 year, 8 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

i cant remember phone lock how to unlock

asked 1 year, 8 months ago
Anonymous
northfleet
on GT-S3350
-4points
0out of 4found this question helpful.
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1 answer
Answers
answer 1
Hi,

If you have forgotten your phone password you will have to call out technical support team on 0330 7267864 or visit your local service center. You can check the location of your nearest Samsung service center by following the link below:

http://www.samsung.com/uk/support/l...

Thanks
answered 1 year, 8 months ago
Samsung E-Support
-9points
2out of 13found this answer helpful.
Question

How do I turn voicemail off on my Samsung Ch@t335?

asked 1 year, 9 months ago
Anonymous
on GT-S3350
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

This is an option with your network provider, you will need to contact them.

Thanks.
answered 1 year, 9 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

How do I deactivate the internet on my GT-S3350

asked 1 year, 10 months ago
Anonymous
on GT-S3350
+4points
7out of 10found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi

Go to Settings> Wireless and Networks > scroll to Mobile Network > un-check "use packet data".

Thanks.
answered 1 year, 10 months ago
Samsung E-Support
-11points
3out of 17found this answer helpful.
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