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Most Recent Questions
Recent Question:
how can I view a video download from my email? it downloads, but I don't know how to access it. thanks.
Recent Question:
Can i connect the Galaxy Tab 2 to a smart tv
Recent Question:
can you add credit to use the internet when wifi is not available?
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how to download to 32GB SD card on Galaxy tablet 2
Recent Question:
cannot open my books on my tablet 2.7
Questions with Most Recent Answers
Question:
can you put a sim card into the tab 2 10.1 wifi 16gb?
Question:
my tab charge went out.......now its not charging and it wont turn out and even if it does it wont go after initial samsung logo
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does this tablet support adobe flash player ?
Question:
Can i connect the Galaxy Tab 2 to a smart tv
Question:
how can I view a video download from my email? it downloads, but I don't know how to access it. thanks.

Customer Questions & Answers for
samsung Galaxy Tab 2 10.1 3G & Wi-Fi (Black)

GALAXY Tab 2 (10.1) brings the tablet experience to you and your family, inspiring everyone to relax and have fun together. Sharing multimedia has never been easier or more enjoyable, especially in the comforts of your own home. Sprawl on the couch with a new interactive game, read e-books to your children or watch smart TV together in the den __ you’ll love the freedom to share. Whether you want to communicate by ChatON messaging, multi-people video call via Hangouts, all the options are right here. Robust dual core processor supports the latest Android 4.0 platform (Ice Cream Sandwich) with evolved UI and innovative ICS features. Slim, fast and irresistibly outfitted with full Google Mobile apps and services like YouTube and Google Search that you and your loved ones can’t live without __ especially on a device as family-friendly as GALAXY Tab 2 (10.1).
Customer Questions & Answers:
97 Questions
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53 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Tab 2 10.1 3G & Wi-Fi (Black)

Question

My Samsung GT-P5100 tablet would not power up after it got drained.

When plug the charger, it just show the battery icon that says it is charging but would not power up even if I press the power button long enough.
asked 1 week, 6 days ago
Albert Chan
Santa Rosa City, Laguna
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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answer 1
Hi Albert, Due to the nature of this issue. Please contact your nearest service centre. Hope this helps.
answered 1 week, 1 day ago
Samsung Support
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Question

My Samsung GT-P5100 tablet would not power up after it got drained.

When plug the charger, it just show the battery icon that says it is charging but would not power up even if I press the power button long enough.
asked 1 week, 6 days ago
Albert Chan
Santa Rosa City, Laguna
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
0points
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1 answer
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answer 1
Hi, Due to the nature of this issue. Please contact your nearest service centre. Thanks.
answered 1 week ago
Samsung Support
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0out of 0found this answer helpful.
Question

My Samsung GT-P5100 tablet would not power up after it got drained.

When plug the charger, it just show the battery icon that says it is charging but would not power up even if I press the power button long enough.
asked 1 week, 6 days ago
Albert Chan
Santa Rosa City, Laguna
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 week ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Samsung Hub issues

My galaxy tab 2 has samsung hub. When I open the app it says that the page I am looking for has eithet been removed or is down. It has been like this for over a week. Any ideas or can I just remove the app itself. I have already done a force stop and cleared the cache
asked 1 month, 4 weeks ago
dstlouis
London
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
-1point
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1 answer
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answer 1
Hi.

I recommend performing a factory data reset on your Galaxy Tab 2. You can do this by following these steps:
Settings → Back up and reset → Factory data reset → Reset device → Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why does my Samsung start to charge

Why does my Samsung start to charge then stops?
asked 2 months ago
Caarole
UK
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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answer 1
Hi.

This could either be an issue with the battery its self or the charger. I'd recommend taking the device to your local Samsung service centre to have the device looked at by one of our engineers. You can find your local service centre using the link below.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 2 months ago
Samsung E-Support
0points
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Question

what type of sim card using in samsung galaxy tab5 model number SM-T310

what type of sim card using in samsung galaxy tab5 model number SM-T310
asked 3 months ago
naveen
chennai
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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Answers
answer 1
Hi Naveen,

The SIM card for a SM-T310 is a micro-sim. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
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Question

Why by inserting sim card into GT-P5100 the WiFi and GPS wont work?

After I insert sim card into my device (Samsung Galaxy Tab 2 10.1/ GT-P5100) it doesnt recognize any wireless network around and its GPS doesnt work. I have tried many times by turning off the device and other ways but it still has the problem. Worse than that is that I have to "Reset to Factory Settings" to make everything work again.
asked 3 months, 2 weeks ago
AlirezaH
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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1 answer
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answer 1
Hi.

Due to the nature of your query it sounds like one of our agents may need to go through a few troubleshooting steps with you. Please call our contact center on 0330 7267864.

Thanks
answered 3 months, 2 weeks ago
Samsung E-support
+1point
1out of 1found this answer helpful.
Question

I have a samsung galaxy tab 10.1 18 months old and the battery doesnt hold a charge. I think it needs a new battery is this possible?

Where do I get the battery from and how much are they? It would be appreciated if someone can get me an answer many thanks mike
asked 3 months, 2 weeks ago
Doylem
England
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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answer 1
Hi Mike,

It is possible to get replacement batteries. You would need to visit your local Samsung repair centre to get a quote http://www.samsung.com/uk/storelocator#

Thanks
answered 3 months, 2 weeks ago
Samsung E-support
+1point
1out of 1found this answer helpful.
Question

My tablet does not turn on after charging?

asked 3 months, 3 weeks ago
sumit solanky
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

How long has this been happening? have you tried holding down the power button longer than you normally would? It may be beneficial for you to contact our Tech Support team on 0330 7267864 so you can speak to someone who will go through some diagnostics and troubleshooting questions with you.

Hope this helps.
answered 3 months, 3 weeks ago
Samsung E-support
-2points
1out of 4found this answer helpful.
Question

Why cant I export to my SD card on the 10" tablet?

I keep being told that I am unable to move apps etc to the SD card
asked 5 months, 1 week ago
Frustrated
Scotland
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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1 answer
Answers
answer 1
Hi,

Please find more information regarding this on the following link;

http://skp.samsungcsportal.com/inte...

Thanks
answered 5 months, 1 week ago
Samsung E-Support
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Question

update GT-P5100

I want an update for my UK GT-P5100
asked 6 months ago
roytom
London
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
+1point
2out of 3found this question helpful.
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1 answer
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answer 1
Hi,

You can check for updates by going to settings, about device and software update.

Alternatively you can connect your Tab to Samsung Kies and see if there is an update available there.

Thanks.
answered 6 months ago
Samsung E-Support
-5points
0out of 5found this answer helpful.
Question

Is there any software/firmware updates available for my Galaxt 10.1 (GT-P5100P)

Looking for updates my version is 4.0.4
asked 6 months ago
Anonymous
Edinburgh, UK
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
-2points
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1 answer
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answer 1
Hi,

This will depend what network your tablet is on. You can check for firmware updates available for your device through our Kies program which you can download from our website, or from the link provided:

http://www.samsung.com/uk/support/u...

Thanks
answered 6 months ago
Samsung E-Support
-8points
0out of 8found this answer helpful.
Question

how can I synch my galaxy tab 2 to my mobile phone to use 3g

asked 8 months ago
wid001
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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1 answer
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answer 1
Hi,

You can use Bluetooth tethering to do this.

For instructions and information on this please find the link provided:

http://skp.samsungcsportal.com/inte...

Thanks
answered 8 months ago
Samsung E-Support
0points
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Question

Is there a minimum mbps required to connect wi-fi?

I've tried to connect two Tab 2's to the same wi-fi network and can't get either to connect, but can get at least one of them to connect to a different wi-fi network. The mbps per second on the network that I can't connect to shows 56mpbs on the Tab 2 and gets the message 'Network not available. Can't connect to network.'. I've talked to Verizon and they're sending a replacement for one of the tablets, but I'm not sure that's going to correct the problem.
asked 8 months ago
SJLee433
Silver Lake, KS
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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1 answer
Answers
answer 1
Hi,

Your query has come through to Samsung UK where we can only deal with UK products.

Please reach out to our colleagues in the US who will be able to troubleshoot this for you further.

All contact details can be found on their website:

Samsung.com/us

Thank
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

software update

I can't update my galaxy tab 2 10.1 P5100 to jelly bean 4.2.2 I'm still using 4.0.4 ice cream samwich
asked 8 months ago
paulnic
uk
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

If you are unable to upgrade your firmware over the air try using Samsung Kies to do so.

Download Kies from the link below and follow the tutorial;

http://www.samsung.com/uk/support/u...

Thanks.
answered 8 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

About the ability to open Word Docs on a Galaxy tablet.

I understand that the Galaxy has Polaris office .. which can create and amend documents. But I need to be sure it can open Word documents as well. ? and does it have the ability to store them .. ? Would they be stored in Polaris.. ? many thanks for any help. Richard
asked 9 months ago
Richnsoul
Keighley Yorks UK
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
0points
0out of 0found this question helpful.
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answer 1
Hi,

Yes this app allows you to open documents and edit them.

They will be saved on the Tab but opened in this app every time.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

3G Connection on a Samsung Galaxy 10

I want to get a Samsung Galaxy 10 tablet , to use at home ,work and when travelling. At work our wireless connection is not reliable. Can you confirm there is a Galaxy Tablet with a 3 G connection and which model and where I can buy it ? If not do I need a 3G router and would this require a monthly subscription ? and who from. ? thanks Rich. Keighley W.Yorks.
asked 9 months ago
Richnsoul
Keighley
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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1 answer
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answer 1
Hi,

Yes we have a Tab 2 10.1 3G version, you can find your local retailer by clicking the link below and selecting the ‘where to buy’ option;

http://www.samsung.com/uk/consumer/...

In order for the 3G to work you will need a 3G SIM provided by any UK network provider.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can someone tell me what charger is compatible with this tablet? Thank you

asked 8 months ago
Maher Hanna
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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This question currently has no approved answers.
Question

WiFi Frequencies TAB's & phones.

I have a TAB P5100. Does the tablet's WiFi operate only on 2.4 Ghz or also on 5 Ghz. Please sens a list of Samsung products that operate on both bands.
asked 8 months ago
Hans Bloemen
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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Question

Software Update

My 10.1 tab has just updated its software and I have now lost the photo screen capture feature which I found really useful.
Why is this so?
asked 10 months ago
Paul
on Galaxy Tab 2 10.1 3G & Wi-Fi (Black)
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1 answer
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answer 1
Hi Paul,

Please call our mobile support team on 03307267864 so we can troubleshoot this.

Thanks.
answered 10 months ago
Samsung E-Support
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