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Customer Questions & Answers for
samsung GT-P5100

Customer Questions & Answers:
106 Questions
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57 Answers
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Questions & Answers for samsung GT-P5100

Question

p5100 wont charge while switched on

asked 1 week, 5 days ago
aljhud
lincolnshire
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 week, 4 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Casting with Samsunf Galaxy Tab2 10.1

Trying to cast to my television using chromecast !

When I go to Cast from my tablet there is no CAST written in the list. I am told that the TV is recognizing my signal but when I go to attempt to cast I have no symbol showing at all.
Help if you can please as I would love to be able to cast some films for my grandchildren over Christmas.
Thanking you in anticipation.
asked 2 weeks ago
ChrisB
West Sussex
on GT-P5100
0points
0out of 0found this question helpful.
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0 answers
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Question

Can my Tablet be repaired?

My galaxy tablet 2 10.1 has stopped working, I can only turn it on if I hold the power button with the volume up button, it then has the android man on saying uploading do not turn off... and freezes on that screen,can you tell me what has happened and can this be repaired?
asked 2 weeks, 1 day ago
Snowqueen
on GT-P5100
0points
0out of 0found this question helpful.
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0 answers
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Question

my factory reset has not completed correctly.

My galaxy tab 2 was running very slowly so I decided to wipe it and start again. THe factory reset has not completed correctly and when booting my device is stuck on "your name" screen. Ive tried rebooting and even re doing the reset from the manual menu.
asked 2 weeks, 2 days ago
chris
cheshire
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full technical examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 weeks, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my wifi does not turn on,, after activating the button by sliding to the right it continually just says turning on,,i have reset back to defaults to n

asked 1 month ago
degtheman
uk
on GT-P5100
0points
0out of 0found this question helpful.
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0 answers
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Question

Why cant I log into any of my online accounts on my tab.2

In order to be able to log into my various online accounts, I have to set it up. However, I am told that I have reached the max no of accounts. Not sure if I need to change something in the settings. I thought the idea of a tablet was to allow you to log into any website like you would on a laptop
asked 1 month, 3 weeks ago
Phil0017
London
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Phil,

This may be due to the type of accounts you are trying to log on to. You should be able to log on to your accounts through the internet browser but there will be limitations due to the amount of memory they will take up on your Tab 2.

It might be worth giving our contact centre a call as we could use more information on the type of accounts you are trying to access and to see if there is anything we can do help you with this.
http://www.samsung.com/uk/info/contactus.html

Thank you.
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Ho do I fix a firmware update failure?

After recent failed OTA firmware update on my Galaxy Tab2 10.1 Ive lost the Samsung keyboard and google play and email has stopped working. Also Kies will not recognise the tablet. What should I do?
asked 2 months, 1 week ago
Mark
UK
on GT-P5100
0points
0out of 0found this question helpful.
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0 answers
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Question

my tab 2 is stuck on samsung logo

My tab 2 is stuck on the samsung logo after update ive managed to get to manufacturers settings but have no idea what to do ,ive tried factory reset and reboot nothing works please help
asked 2 months, 1 week ago
will1uk
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 months, 1 week ago
Kirsty Grayson
+1point
1out of 1found this answer helpful.
Question

How to fix system UI has stopped!

Hi there after updated the software and the system UI has stopped and how to fix this problem? Please help me!
asked 2 months, 2 weeks ago
Virginia
on GT-P5100
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

My Samsung GT-P5100 tablet would not power up after it got drained.

When plug the charger, it just show the battery icon that says it is charging but would not power up even if I press the power button long enough.
asked 3 months, 2 weeks ago
Albert Chan
Santa Rosa City, Laguna
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Due to the nature of this issue. Please contact your nearest service centre. Thanks.
answered 3 months, 1 week ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

My Samsung GT-P5100 tablet would not power up after it got drained.

When plug the charger, it just show the battery icon that says it is charging but would not power up even if I press the power button long enough.
asked 3 months, 2 weeks ago
Albert Chan
Santa Rosa City, Laguna
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Albert, Due to the nature of this issue. Please contact your nearest service centre. Hope this helps.
answered 3 months, 1 week ago
Samsung Support
-2points
0out of 2found this answer helpful.
Question

My Samsung GT-P5100 tablet would not power up after it got drained.

When plug the charger, it just show the battery icon that says it is charging but would not power up even if I press the power button long enough.
asked 3 months, 2 weeks ago
Albert Chan
Santa Rosa City, Laguna
on GT-P5100
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 3 months, 1 week ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Samsung Hub issues

My galaxy tab 2 has samsung hub. When I open the app it says that the page I am looking for has eithet been removed or is down. It has been like this for over a week. Any ideas or can I just remove the app itself. I have already done a force stop and cleared the cache
asked 5 months ago
dstlouis
London
on GT-P5100
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy Tab 2. You can do this by following these steps:
Settings → Back up and reset → Factory data reset → Reset device → Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

Hope this helps.
answered 4 months, 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why does my Samsung start to charge

Why does my Samsung start to charge then stops?
asked 5 months ago
Caarole
UK
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

This could either be an issue with the battery its self or the charger. I'd recommend taking the device to your local Samsung service centre to have the device looked at by one of our engineers. You can find your local service centre using the link below.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

what type of sim card using in samsung galaxy tab5 model number SM-T310

what type of sim card using in samsung galaxy tab5 model number SM-T310
asked 6 months ago
naveen
chennai
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Naveen,

The SIM card for a SM-T310 is a micro-sim. Hope this helps.
answered 5 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why by inserting sim card into GT-P5100 the WiFi and GPS wont work?

After I insert sim card into my device (Samsung Galaxy Tab 2 10.1/ GT-P5100) it doesnt recognize any wireless network around and its GPS doesnt work. I have tried many times by turning off the device and other ways but it still has the problem. Worse than that is that I have to "Reset to Factory Settings" to make everything work again.
asked 6 months ago
AlirezaH
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of your query it sounds like one of our agents may need to go through a few troubleshooting steps with you. Please call our contact center on 0330 7267864.

Thanks
answered 6 months ago
Samsung E-support
0points
1out of 2found this answer helpful.
Question

I have a samsung galaxy tab 10.1 18 months old and the battery doesnt hold a charge. I think it needs a new battery is this possible?

Where do I get the battery from and how much are they? It would be appreciated if someone can get me an answer many thanks mike
asked 6 months ago
Doylem
England
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mike,

It is possible to get replacement batteries. You would need to visit your local Samsung repair centre to get a quote http://www.samsung.com/uk/storelocator#

Thanks
answered 6 months ago
Samsung E-support
0points
1out of 2found this answer helpful.
Question

My tablet does not turn on after charging?

asked 6 months ago
sumit solanky
on GT-P5100
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

How long has this been happening? have you tried holding down the power button longer than you normally would? It may be beneficial for you to contact our Tech Support team on 0330 7267864 so you can speak to someone who will go through some diagnostics and troubleshooting questions with you.

Hope this helps.
answered 6 months ago
Samsung E-support
0points
3out of 6found this answer helpful.
Question

Is there any software/firmware updates available for my Galaxt 10.1 (GT-P5100P)

Looking for updates my version is 4.0.4
asked 9 months ago
Anonymous
Edinburgh, UK
on GT-P5100
-2points
2out of 6found this question helpful.
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1 answer
Answers
answer 1
Hi,

This will depend what network your tablet is on. You can check for firmware updates available for your device through our Kies program which you can download from our website, or from the link provided:

http://www.samsung.com/uk/support/u...

Thanks
answered 9 months ago
Samsung E-Support
-10points
0out of 10found this answer helpful.
Question

Why cant I export to my SD card on the 10" tablet?

I keep being told that I am unable to move apps etc to the SD card
asked 8 months ago
Frustrated
Scotland
on GT-P5100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please find more information regarding this on the following link;

http://skp.samsungcsportal.com/inte...

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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